tom arena-HostGator-1719703445

Needed to change our verification email from a verizon.net domain to a comcast.com domain. verizon no longer exists. I have been attempting to get this change / account reclaimaction for 21 days now. Non-profit organization. I understand the need to prove who we are, we have provided images of driver's license, vendor bills, tax returns, tax exempt certificates, screenshots of paypal account with payments to hostgator showing. - in all 10 different pieces of proof that we are the legitimate owners of the account. I have been struggling with tech support in: 1. claiming to always escalate my issue, but no change in status. 2. no ability to speak to supervisor / administrator despite multiple requests 3. no return email / status updates just requests for more proof of who we are. I am at the point of figuring out how to engage GoDaddy to 'claw back' the domain / email / cpanel and all business away from this black hole of a timesink. 21 days with account getting locked, unable to make changes to website, etc. If i could sue them locally i would.