HostGator

Needed to change our verification email from a verizon.net domain to a comcast.com domain. verizon no longer exists. I have been attempting to get this change / account reclaimaction for 21 days now. Non-profit organization.

I understand the need to prove who we are, we have provided images of driver's license, vendor bills, tax returns, tax exempt certificates, screenshots of paypal account with payments to hostgator showing. - in all 10 different pieces of proof that we are the legitimate owners of the account. I have been struggling with tech support in: 1. claiming to always escalate my issue, but no change in status. 2. no ability to speak to supervisor / administrator despite multiple requests 3. no return email / status updates just requests for more proof of who we are.

I am at…

i already renewed my domain www.barada-trading.com on 16 nov whc expired on 10 nov and it updated also online its not even one week

now they are asking me that domain is in redemption percid i have to pay 75 usd to renew it

Stay away from this company! They sell your information whenever you sign up for a new domain. You will get like 20 calls a day when setting up a new domain with them.

When trying to cancel, they hold your domain locked from their backend until you call or contact support to release it every time.

They just doubled their hosting and it takes so long to load that I forget what I was trying to do by the time their cpanel does anything.

When I call into support it is a minimum of 20 minutes to spend and more if you're lucky enough to get a sales rep that wants to help. Otherwise you get to deal with their phone games until you decide to call back another day.

DO NOT USE THIS COMPANY. It will be a headache! You have been warned by someone that used them for like 10 years and the last few…

My primary domain is: fasttracktofatlossmadepossible.com and my Primary email: [email protected]

I am writing to express my profound frustration and disappointment with HostGator, as my account has been inaccessible for more than five weeks due to an ongoing verification process.

Despite my timely responses to your emails, it appears that there is a lack of understanding regarding legal business practices in the UK on your end. This has only added to my dissatisfaction and the inconvenience I am experiencing.

I have invested a significant amount of time engaging with your support team through numerous phone calls, chatbot interactions, and email correspondence, all of which have resulted in unfulfilled promises and no resolution.

To comply with your verification requests, I…

I used a HostGator shared server for several years without major issues, apart from bounced emails to large companies. To solve this issue, I 'upgraded' to a virtual private server. During the migration, various issues resulted in loss of email service, and ultimately to the loss of my website.

A site that had 400 pages of high quality content has been replaced with a single page that says "Under Maintenance". HostGator support has made up various stories as to why this has happened. Their support can barely write comprehensible English which compounds the problem.

I recently went back to HostGator after about a year's absence. They will be handling my email only. I was very surprised to find that all their technical support services, along with much of their sales services, are being supplied by third-party contractors working out of the Philippines. These subcontractors are hired chiefly on the basis of their ability to speak English rather than on their technical knowledge and skills. And since technical skill is not prioritized, these subcontractors can only handle minor, routine issues, and frequently provide inaccurate information.

Furthermore, HostGator freely shares customer information with these subcontractors who now have names, addresses, phone numbers, etc., as well as potential access to banking information - and all without the…

I've been a Hostgator client for over 1 decade. This new cadre of support representatives they've hired over the past year or two have done from bad to worse. Many thoroughly lack the knowledge and enthusiasm of previous support representatives.

When they don't know the answers or don't want to help, they'll put you on hold indefinitely or mute the call and not return. When they provide poor service, they manipulate the phone system by not hanging up after the call ends so you're not prompted for the 4 question survey. Madness.

Just like GoDaddy- Completely Fraudulent. They. have now charged me 5 times over for the SAME domain and the same hosting plan. Nobody answers, they keep disconnecting me. They owe me. I need this escalated and I've tried email and chat and nothing. What can I do?

They provide "add a new file" and won't accept word docs.

Dear HostGator Support Team, We are writing to express our disappointment with the quality of service that we have received from HostGator. Our experience with your company has been far from satisfactory, and we feel compelled to share our concerns with you.

To begin with, we have encountered numerous technical issues with our three packages (Reseller, VPS, Dedicated server), which have severely impacted its performance and reliability. Despite multiple attempts at resolving these issues, we have received inadequate support and have had to spend countless hours troubleshooting on our own.

Furthermore, we have found that your customer service standards are lacking, with long wait times and unhelpful responses from your representatives. This has only added to our frustration and left us…

No solution provides for the error and they have no idea about his server working

Hostgator customer service has turned to complete trash. This is the worst experience I have consistently had to deal with from ANY COMPANY EVER! 00 It was the worst experience I have ever received. An entire month passed while I received misinformation from on agent after another.

My website was shut down for non-payment AFTER Hostgator had received two different payments. One for the snappy 2000, the other for the shared hosting. My website comes up as an unsecured website warning. I have complained several time but the problem persist.

On top of that, my due date is on the 20th of the month. Yet an attempt was made to withdraw payment from my account 10 days earlier without notice. I have requested many times to speak with a supervisor and got nothing but a runaround.

I am filing a…

"Filed this with the FTC" this is mission critical, as i am including a screen shot of this company's BBB front page. If you don't help us, who would? we cant afford lawyers with a huge company like this, who apparently don't care for any corrective actions.

in 2020 i signed up for hosting. paid about $264 for 3 years. 99 per month. ($120 or so per year). They Never ever disclosed that renewal on monthly basis will not be offered. not even yearly. i am hit with a 36 months renewal at almost $540.

(a lot more than the original agreement, even at 3 years). I removed the auto renew. they put it back. again. and again. i am afraid their fraud is raved and i will be caused intentional harm to my business.

i own several domains up for renewal.…

Whereas i have normally found Hostgator support to be exceptional the appauling service of the last week will quickly lead me to filing a complaint to the industry body if it is not now quickly resolved. Hostgator migrated me from the shared hosting plan to cloud hosting on Thursday last week.

The job has not been completed as my old email is sitting on my old plan and i have had no access to my WordPress dashboard now for 4-5 days. I have earlier been given a job code of 45827894 and assured that it's status has been raised to critical.

However, i continue to have no replies to emails i have sent to customer support and i continue to see no clues that my c-panel or serviceis being worked on. My calls have included a 2 hour call that i was cut off from having been told that they could…

I bought a business-shared hosting plan in March 2022 and somehow I was on a server that didn't support php8 yet because it had an old OS. I contacted tech support multiple times and all they did was ask me to wait until "the admin team fixes the issue, " which would take a couple of months.

it's been 10 months since that and I've contacted them multiple times with nothing! most of the websites I want to use depend on PHP 8 and I can do nothing about it.

I bought a domain last January 4th and wanted to install wordpress. Turns out nothing is working. The domain (coisasdeit.com) is not completely created and I can't create any wordpress site. I have a message on the domain management panel saying: "Domain Pending: Provisioning in progress." since the first day. Additionally, I've contacted your support every day and they can't resolve the situation. Since they can't resolve the situation, they want my money back and I'll set up this service with another provide.

domain: coisasdeit.com my email: [email protected] PIN: 2591 Case open: 45553960

I hope for your reply quickly. Otherwise I will file a complaint with the official entities.

Thanks

store] without any information. I am fighting now for 4 days (several contacts to the support) that someone will activate my domain again. I got lots of promises but never a response. My shop/business is 100% offline.

Hostgator entice you with a cheap hosting package and after being with them for just over one month, i started having issues with 3 of my websites hosted by them. 99 monthly per site. I believe they themselves have caused this error because another website hosted by a different company has been unaffected and continues to function fine.

Don't be enticed by cheap offers, they will mess up your website and try to sell you other stuff.

The length of time taken to acknowledge that a phishing website is being hosted by this company needs to change. The following is an example of a phishing website that has taken too long to finally be taken down.

https://buy.net.au/js/calendar/skins/aqua/NNAFFCCCUUUU.html

IP address details 192.185.156.113

Summary ASN AS19871 - Network Solutions, LLC Hostname 192-185-156-113.unifiedlayer.com Range 192.185.152.0/21 Company WEBSITEWELCOME.COM Hosted domains 50 Privacy True Anycast False ASN type Hosting Abuse contact [email protected]

Hello,

This will be our final email to your company. this is regarding case #42407773 We have for weeks and months now tried to resolve an issue that is costing our business money and clients. Your team has been absolutely awful at replying in time and resolving the issues. To this date no mater what we email you or comply you have yet to fix the issue. In the 21st century this is embarrassing for a web company. As a media company we require a functioning website and fast support. Your team is far from this. If this issue is not fixed by 10am on October 26th ET we will not only pull our business for Go Daddy for ever, we will make sure our clients all know that this is the result of your failure. I highly recommend whomever receives this escalates this to senior management as we are…

I've been trying to resolve an issue of mine since last week. I've had two tickets submitted since then and have not gotten any of my issues resolved. I've spoken to over five people trying to get my issue resolved.

I've called numerous time and have waited for many hours over this time and customer support has continuously spun my wheels saying that it will only take a few hours. Its been days and my issue is still standing. only once someone reached out regarding my ticket and then no response afterwards.

I have continued to try and get someone to help me out and I'm about to lose a client because I cannot get assistance with my issue. I will absolutely be leaving hostgator as it is the worst service I have experience while hosting my websites.

This company is the worst I have never dealt with so much BS in my life, you speak to one rep no one makes any notation so they are all contradicting each other and looking stupid with lack of training, I am so confused you would speak to one rep he or she would feed you a load of BS makes no notation in the system so

when you call back you end up with someone different telling you something totally different and have no notes to go off of you speaking to a prior rep I've never experienced this kind of ridiculous Customer/support service, they hire a bunch of foreigner for cheap labor so you get cheap untrained customer Service, I will be taking my business else where I am done with HostGator.

com. I had connected the Incoming and Outgoing servers but the connections didn't work. I had specific questions to the Rep by the name "Paul", with an Indian accent, but he was extremely rude, and kept insulting me, saying I didn't hear him correctly, I didn't know what I was doing, etc.

He wouldn't answer my specific question but kept saying "read the instructions I sent you". I read the instructions but wanted to confirm which email they referred to when saying "Your email" - my "outlook" email or my domain email?

He wouldn't answer, kept silent!! When I insisted, he said he told me…

We are a small business and cater to small business. I have never received an email that says 30 minutes max time for a migration. it has been over 6 hours down! My clients are pissed, if I lose 1 I will be moving our hosting! See below the email I received. -----------

Hello Alvin,

Thank you for contacting HostGator support. My name is and I am the Tier III admin that was assigned this case.

I'm sorry to know that you were experiencing issue in accessing https://t.com/ website. I apologize for any inconvenience, however we are currently performing maintenance in our Houston Datacenter which involves migrating your server to a new physical location. We are expecting possible downtime of anywhere from 5 to 30 minutes, but I unfortunately can't provide an exact ETA. Please, check your…

in/. As mentioned in their website, there will be support for python, I've attached the screenshot herewith. Now, they're telling that to avail the support for python, I need to purchase VPS or dedicated server, I've received no proper support from them.

they're telling lies and have no proper response from their end. I've all proofs and call recordings. They are cheating customers.

Customer service is horrible. I can't find a supervisor number or anyone to call.

Been a Host Gator client/customer/someone-to-crap-on since 2008. I am only somewhat satisfied with the service. Their Support Department, SUCKS most of the time. Rarely have I found someone who actually knew what were they were doing and cared, both at the same time.

This past week we were informed by a large Canadian Insurance Company they had sent more than a half dozen email messages to us at two different accounts,. We received none of them! We were very concerned and check the CPanel logs, spam and junk mail folders and we could not find a trace of any of them!

Chatted with support, one of the 1st questions put to us was what was on the subject line of the emails in question? How would we know this since we never got them. Another question was, could we send them a Screen Shot of…

store and the amount was paid from my credit card, but after I waited for three days to activate the domain, the company support responded that the purchase was canceled because the domain is premium. Why was the purchase process and the amount paid successfully and was approved by your company.

store, the price appeared, the payment was made and the amount was deducted from my credit card. I have invoice and the payment status. This is an illegal act. I want the domain that I purchased, which is shown in the invoice, and their mail, which was sent to my email and confirms the success of the purchase and payment process.

Complaining about service regarding fixing my website issue: Shared Windows Hosting Domain name: gpmnrega.com 1. Redirection from HTTP or WWW to https is not working 2. ModSecurity exception 3. WebMail not working Connected with service engineer 7 times still issue is not resolved and agents seems unskilled and call always gets disconnected in middle Agent excuse is network issue. cannot connect back to same agent so, keep on repeating the issue to every agent. very very poor service. still struggling to get issues resolved.

the worst customer service ever. Please help me to get my issue resolved.

For years I have been going in circles with this company. I have been trying to gain access to my account but do not have a pin that was supposedly issued to me in order to access my account. I have looked back on all of my records and cannot locate such a pin.

The company keeps sending me to different people, each with varying degrees of competency and some tell me they cannot help me while others tell me that I am good to go and only need to email the main customer service reps and to contact me using my main email address on the account so that they can issue me a new pin number (the one they have on file is not my correct email address). This then gets tossed back to another person who demands that I send them more information, which I have done.

Information I have sent includes a…

I tried to move my hosting to Ionos and so far it has taken over 3 weeks. At first there were no database backup files in SQL format, now there is no website backup. 2 weeks ago my website was working no problem, now it's disappeared as new host has confirmed transfer BUT you transferred but deleted my website.

There are no themes, even files upload from your backup wizard are not complete and are not WordPress. It is extraordinary that now you want extra money to create a back up from your server. I am losing money as my website has been deleted, how is it acceptable you lose files and now expect extra payments.

There's no question that you did not transfer, upload complete files, there's no question someone has made a mistake. I need my website back as a matter or urgency

Hostgator messed up my website with some updates they did. Not only where they not able to fix the problem but I spent countless hours from useless tech support to useless tech support. Slow in understanding, slow in replying, and absolutely incompetent.

They used to be better 10 years ago.

I am in the process of building a business website through HostGator. It began near the end of July, 2021 and it is now Aug 30th, 2021. Everything went well for some time and my Marketing Program Coordinator name Chad asked for a survey even before the website was completed.

The payment method which is the most important part wasn't set up and the website has not gone live yet. I didn't think it was time for the survey but I did it for him as he insisted. I gave him a good review.

On Aug 23rd I emailed him telling him that the website looks completed and should go live and to set up the payment method. No answer came back. I emailed him several more times since asking for the payment method to be set up and go live and the only thing he asked me was what type of payment gateway I wanted…

*** Worst Customer Service !! Or you can say no customer service at all, Restricting access to sites under Reseller package, stating that's over imit of CPU !! Then you should uograde or pay more, or get stuck, optimise your site, so don't listen to their ads before participating.

- 12days with no solution ! more than three times to contact their agents, and this is another catastrophe ! Every agent is not responsible for the previous agent promises or attitude, no way to complain !! they gave me after a lot of lies (all mentioned in the chat transcripts) this third party link to file a complain ((with all respect but i was ineed of an internal complain to file a claim of what's happening))..

Finally,, eveery agent response is we will see & contact you without any response or answer till…

This is a very disappointing service from Hostgator. There is no prior information related to server maintenance and my client is suffering the whole day without a website which caused a huge loss in his business.

About 7 hours ago, I requested support to move my site from exdecade.com to timeoftheworld.com.

Both are addon domains.

I was served by an advisor called Anoon.

We lost nternet connection as he conducted the transfer.

When I returned online, the next teams are asking me to pay flto restore a website that was deleted by the HostGator team.

We think that this is totally unfair - getting someone's site down and then requesting pay to fix it.

from first day my chat box is not open every time i try to chat for help is never open i need help about my SSL my Website is running on HTTP i want to transfer it on HTTPS

the worst hosting company ever, don't every try to buy from them , the customer support did corrupt my website , i tried to refund my money they did refuse

When I first began using HostGator, I had excellent Customer Service...

Now, I have had nothing but problems with them from professional Customer Support and Technical Support to having to deal with Agents from foreign countries, who I could barely understand their English.

My website was down for a month, due to being given the run around in trying to get it repaired. Then when I filed a complaint, I received no help.

Will be switching my Hosting Provider soon and sending a letter to their Corporate Office, as well.

my website just went down without reason it was fine and one moment just went down. i have 2 days trying to reach support and they are just skiping me and not giving solutions -_- this is harming my business -_- :@@@@@@@@@@@@@@@@@@

I have 3 sites that are hosted on a business plan with Hostgator and they crashed due to a server issue of theirs and for the last 7 days I have been without them. Despite contacting them via support and calling them internationally at great expense to me, I have only ever received on email from their admin saying I have to pay for their help in restoring my sites.

They have also said it will take 24-72hrs to solve the issue. In my world thats 3 days and we are now 7 days in. On top of this I have been told that the fee is waivered as it was their issue and that I actually have siteguard which 'should have prevented my sites from crashing'.

I have requested their complaints procedure information and contact and am told admin will email me (still no emails) and they sent me this link to…

For the first couple years, Hostgator was decent enough. Their servers were a bit slow, but I really didn't need blazing speeds.

About a year ago, things started to turn for the worse. I noticed a real slow down of the speed of the site. When I used the speed measurement tools to see what was bogging it down, it was server response time. Then I would start a new site and the HTML folder would be in different folders (I have no control over these) and the "add on domains" section had DNS an record issues. Never had to deal with that at all before and all of a sudden I was having MX and mail issues.

Then about 2 months ago I would get these weird errors stating something failed to write to disk. It happened infrequent, but I would lose half my blog posts due to this error. It would not…

Hello, I'm mailing you regarding account gajordancashsolutions.com, and requesting action be taken on this matter immediately as I've just been getting the runaround on the phone, and the time to migrate off of my current host expires on February 6, 2020

I spoke with a sales representative on December 3rd, 2019. I explained to him that I needed to migrate my email from another hosting company. I explained that I have 1 master domain, and 2 active sub accounts under the master, and I asked If I would be able to transfer all of it in the same manner. I was told yes repeatedly. So I purchased the service. In late January, I called in to Hostgator to begin the migration process. I informed the representative- Alice (Web Advisorref:_00D36qEW6._5001Qy8xWI:ref) that I needed to have this…

Hello, I'm mailing you regarding account gajordancashsolutions.com, and requesting action be taken on this matter immediately as I've just been getting the runaround on the phone, and the time to migrate off of my current host expires on February 6, 2020

I spoke with a sales representative on December 3rd, 2019. I explained to him that I needed to migrate my email from another hosting company. I explained that I have 1 master domain, and 2 active sub accounts under the master, and I asked If I would be able to transfer all of it in the same manner. I was told yes repeatedly. So I purchased the service. In late January, I called in to Hostgator to begin the migration process. I informed the representative- Alice (Web Advisorref:_00D36qEW6._5001Qy8xWI:ref) that I needed to have this…

Hi! This is not a complaint, but a request. How to reach you in an ordinary manner is difficult. So I am trying this method. If there is some other place where this request should go, please tell me. Thank you. I used to have you about a year ago. Your service was ok, but I was and still am in a mess with all the computer stuff. Now the domain that's with you is locked. Thus the domain cannot be transferred. The status of this domain is Registrar locked. Could you please unlock the domain: Beforethedayofthelord. Thank you. Additionally, I would need the domain name's EPP-code or Authorization code. Your help, anybody's help would be appreciated.

Merry Christmas, Anna

Hi

1. Im Chinese user, and use Chinese Hostgator site. 2. Start from SEP 25, 2019, my wordpress backend can't open, so i opened ticket immediately, but until now your Chinese team still have not figured it out yet, and to be honestly, it has big impact on our job, our website requires constant blog update from time to time, if it was few days, then it'd be common and ok. However, the Chinese team not only haven't sloved it but also haven't give to us time frame about when they can get this done, so this is very frustrating to us. 3. Please confirm when it can be done, we are pretty sure that this is just technique issue and Hostgator is famous server firm, it should not be problem to you.

Edison 1-OCT-2019

I have been using hostgator for webhosting and using webmail. I was not able to access my webmail account and website since few days. I have contacted hostgator customer services several hundered support team/customer team is misleading us. All my business mails are linked with his.

I am not able to follow up my mails. Our business is stuck because of this for past few days. I cannot create another webmail account as we have given the created account everywhere. I need to file a complaint against this.

I just went to look at the Constant Contact module and without my knowledge I began being charged $20 / month for the service. Just realized it after 8 months of being charged - when I called they refused to refund anything but the past month, when we never used it or even logged onto it to set it up. What a crock!!!!

I NEEDED A WEBSITE UP ASAP. SO I CHOSE HOSTGATOR. BAD MISTAKE IF YOU ARE IN A HURRY TO HAVE YOUR WEBSITE UP AND RUNNING. I STARTED ON THE SITE PROCESS AT 11PM. THEY HAVE A VERIFICATION PROCESS THAT SUCKS.

ITS NOW 1PM (14 HOURS) LATER AND I STILL HAVENT BEEN CONTACTED WITH THE STATUS. I EMAILED REQUESTED INFO BEFORE MIDNITE. I WENT TO 1&1 AND MY SITE WAS UP AND FUNCTIONING IN 2 HOURS. WILL NEVER RECOMMEND HOSTGATOR TO ANYBODY.

There are so many, I really don't know where to start. com. No one from Hostgator has ever contacted me about that complaint. Again, I am currently on a live chat with Dexter and have been for approximately an hour.

com), but the domain name is not available in the Hostgator client portal and Dexter is telling me that I have to pay enom, the Domain Registrar. Enom is telling me that I have to contact Hostgator (see attached). The domain name expires today, the website is down and I can't pay because Dexter can't seem to tell me anything or resolve the issue.

By the way, the domain…

hello sir/madam im using hostgator since 2015 before they add extra pkg and and start charging me without my permission when i findout this i request for refund donbody refunded me i try to contacted custommer support didn't get any good response and after that i decided to cancell my pkg and move to another hosting company but again i decided to buy new pkg and start again i requested for migration my files from old server to new server the coustummer support give me 72 hours to complete my files migration now its more then

3 days i contacted them more then 7 to 8 times but didn't get good response im totally disapointed by hostgator not happy with hostgator services and and custommer support i dont know weather i cancell my account with hostgator or they might provide services like…