Title: $44 Pulled From My Bank Account on a SNAP Order & Refused Escalatio Title: $44 Pulled From My...

Title: $44 Pulled From My Bank Account on a SNAP Order & Refused Escalatio Title: $44 Pulled From My Bank Account on a SNAP Order & Refused Escalation On February 9th, I placed a same-day delivery order through Target and paid using SNAP benefits. After delivery, I reviewed my order and noticed an unexpected $44 pending charge. This charge was not taken from my SNAP funds. It was placed on my personal bank account. For customers using food assistance, every dollar in a regular checking account matters. If I am using SNAP for groceries, that means my cash funds are already limited. A surprise $44 authorization pulled from my bank account is not minor. It impacts gas, utilities, prescriptions, and other basic expenses. When I called customer service, I was told this was an additional same-day delivery authorization charge. There was no clear disclosure of this during checkout. Transparency is critical, especially when serving households relying on assistance programs. The first representative apologized and told me the $44 would be refunded within 4–5 business days. After no refund appeared, I called back and was told that information was incorrect and that refunds take 10 business days. When I calmly requested a supervisor to address the conflicting information, the representative refused multiple times and declined to escalate the call. She would not provide identifying information beyond her first name. I called again and reached someone claiming to be a supervisor. After placing me on hold, he stated he saw the refund processed. That was inaccurate. The only refund issued was for missing items, not the $44 authorization. I was then told I could dispute the charge, even though it is still pending, which is not possible until a charge posts with most financial institutions. As of today, the $44 remains pending on my bank account. The concern here goes beyond one transaction. It reflects: • Undisclosed authorization charges impacting non-SNAP funds • Misinformation from multiple representatives • Refusal to escalate legitimate concerns • A lack of understanding of how pending bank holds affect low-income households If Target offers same-day delivery to SNAP customers, policies affecting additional charges should be clearly disclosed before checkout, not discovered afterward. Target promotes accessibility and community support. This experience did not reflect either. I expect this matter to be reviewed and corrected promptly, along with clearer disclosure practices moving forward.