Timothy Sell-Best Buy-1715902833

I bought two items in your Encinitas, CA store #1187 @10:47am on 5/15/24 customer service pin is 1187 003 2790 051524 1.The two items were one five pack of 16gb flash drives @ $19.99 and the other item was a single 32gb flash drive on sale @ $6.99 2. When I checked my receipt this morning in Phoenix AZ ( where I live ) it showed they charged me for two five packs @ $19.99 each. 3. They overcharged me $13.00 for my order after inputing two five packs instead of what I brought to the desk. 4. The service person even asked me if I wanted a receipt - that was odd. 5. Today I spent 40 minutes talking to different customer service reps and the last one suggested I take it to a local Best Buy. 6. I ended up talking to a manager at Frank Lloyd wright and the 101 freeway in Scottsdale - he offered me a refund of $8.00 which was $5.00 short. 7. He called that "meeting me halfway"! He couldn't do what was right. 8. I just want my $13.00 back. P.S. I'm retired and 75yrs old. I Give the small flash drives to non-profits after I have taken Professional photos of their fund raising events Free of Charge - that's how I give back! Plus church photo's and a few wedding's for people who can't afford a photographer.( I am not a non-profit) My disagreement with Best Buy is strictly based on principle! Your CA. service rep made a mistake - not me! I'm not going to arbitration for $13.00!