Raymond Castillo-Wendy's-1749502097

To Whom it may concern;Today at 12:12pm, we placed an order online for delivery from your restaurant #00001902. Of the last 10 orders we've placed, curiously 9 of them have been incorrect or missing items. Today was different, only in that when I called the restaurant to explain that there was an entire meal, including the drink, missing. The first man that answered the phone identified himself as BJ  and that he was a manager. After explaining the situation, he told me he packed the bags himself and everything was there. There were the stickers that sealed the bags and they were intact on delivery. He said that he personally packed the order and that my Door Dash driver had apparently taken our order. When I was explaining that was not possible as he said he had himself packed the order, he hung up on me. I called the store back immediately and spoke with Latosha who also identified herself as the manager. After being informed again that I was mistaken as they weighed the order and it was perfect. We were missing 10 piece nuggets, baconator fries and an iced tea. I don't care about the weight. We were getting no satisfaction, so it was decided that the best answer was to drive to the store and return the entire order. Latosha was less than helpful and frankly the customer service was clearly lacking. We did not receive a refund. After waiting for better than 14 minutes, Latosha came back to the counter and handed us a scrap of paper with the District manager's name and phone number. To make matters worse, her attitude was that we were bothering her, that this was our problem and she actually stated she was helpful. My husband became incensed and was loudly proclaiming he was going to call corporate. Her response was do what you want "I don't care" and "you need to learn how to walk straight". To be clear, my husband is a catastrophically disabled vet, uses a cane and recently had a stroke, he is also legally blind.  This was insulting as well as injurious and at present we still have not received a refund. I'd appreciate a response to this situation. As much as Wendy's is enjoyed in our household we cannot in good conscience order from your establishment again given the current inconsistencies and the treatment by your staff. Thank you for your attention to this matter.Sincerely,Raymond & Tamara Castilloe-mail: remoc12@gmail.comphone: (757) 985-0172 re: order # 9020025 12:12pm 6/9/2025 store #00001902