Patricia Williams-Macy's-1719883783

I placed an order on June 19th, 2024 and was sent the incorrect order. So they were delivered June 23rd, to 10643 Osprey Dr, Charlotte, NC 28226 to Nancy Lawson. The shoes were not the correct shoes nor size. I then called Macys to inform them that the wrong order was received. They then sent me a return label to send them back for a refund instead of refunding my account they sent a gift card to Nancy Lawson. And I called Macys to inquire about the the gift card that was showing on my account and was told that they had to have confirmation from Nancy Lawson when it isn’t her account. I am so tired of Macys screwing up my orders. I feel that I should not have to go through all of this to get something credited back to my account. I need some type of verification showing that this has been credited back to my account. 248-875-3603