on April 7th, I purchased a Deluxe Remote for my television

on April 7th, I purchased a Deluxe Remote for my television. I tried all the numbers to program it. I tried all the numbers but none of them worked for my television. I the remote back the next day and was told they don't do refunds on electronics. It could not be open. Help me to understand how I was supposed to see if it works for my television if I did not open the package? I asked for the district managers number, but she never answered the phone nor returned my call. I am out of $16.05. I had all the packaging and receipt. Is this the true policy for your company? The store location is #08451 2206 Union Rd Gastonia, NC. Please have someone reach out to me. Thank you Latonya Hamilton 843 560-2062