Nicole Bell-PETCO-1720100307

Greetings! Im very distressed with the situation with my dog. Noah had an appointment with Zibiah at store #01688. Noah as scheduled to get bath and cut, However, he was matted and I had to pay more. I received a phone call from Petco at 3:15 stating that he had diarrhea and I need to come and get him. Noah was not sick before he got there. When I arrived Zibiah was still cutting him. When she finished she told me that she didn’t give him a bath due to the diarrhea. I paid 120.99 for a service that was not complete. I called up to the store on Monday and spoke with Mike(Store Manager). He was very defensive and not understanding at all. He told me that he will review the tape and call me back. He called me back the next day and informed me that his groomers did nothing wrong but I could bring my dog back to finish the service. I informed him I would NEVER bring Noah back. He was shaved in some spots where he is still red and the marks from the razor when she was cutting him. He never received a bath and the cut was never completed he has a bunch of hair on his paws and some areas of his legs. I have included pictures. I told Mike I would like my money back and when I arrived he told me that he would only give me 25% back. I showed him the pictures and he preceded to tell me that it was my fault that my dog looks like that and he could not do anything else. That was very unprofessional. I hope you the CEO will step up and make this situation right. I would like to be refunded the full amount of 120.99 and hopefully get training for Mike in professionalism and customer service. Then Zibiah needs to go back to get trained on how to cut a Golden-doodle. In closing Noah has been traumatized and didn’t deserve to be treated like that. We had got training from that same store a few months ago and our trainer was amazing (Tra). Please call or email if you have any questions. 314-299-2445. I have included my receipt and pictures of Noah with marks and that pitiful haircut. At the end of the day would you want your dog to look like that or be treated like that? Sincerely, Nicole Bell Sent from my iPad