My local Target store in Gateway Center (Brooklyn) takes 5 HOURS TO PULL A MOBILE DRIVE UP ORDER

My local Target store in Gateway Center (Brooklyn) takes 5 HOURS TO PULL A MOBILE DRIVE UP ORDER. I have come to terms with that, usually order the night before then the following day, late afternoon or evening go and pick up the order.. This store has messed up on different occasions but, never this bad... They sent me an email that my order was ready for pick up, two items. I went to pick up, when the associate comes out, he only brings me one item.. I asked him, where's the other item. He states oh, that item was cancelled. I said, "Cancelled?? they said it was ready for pick up??"" He states, "I don't know, check your email". When I go to the email I had just received an email stating it was cancelled. I didn't cancel it.. Why tell me it's ready for pick up and then send me an email when I get there to pick it up? Then I call corporate and they state "for that one, I will have to transfer you to guest relations at that store"... That store is not going to do a damn thing about a complaint issue in that store... They had me hold for about 10 minutes, apoligizing for the wait.. I asked corporate why can't they just take the complaint. I can't stand this store.Horrible.