Marianne Field-Vodacom-1745327986

I wish I could score Vodacom 0! My husband, Rob Field, has been trying to get an issue resolved with Vodacom for the past 10 days. One cannot get past the "front line". He has spoken to at least 30 different people at the Call Centre. Most of them promise to "escalate" the complaint and/or phone back. We have a B&B and having no internet is a huge issue. Plus Vodacom happily debits our account but we seem to have no recourse for help. The problem started in January when our account was cancelled and they said Rob had given an instruction to cancel the account but he didn't and they could not provide proof of his supposed cancellation. Someone at Vodacom eventually did reinstate our internet. However, our account was suspended 10 days ago! Frustration isn't the word. I hope you can help Best regards, Marianne