Lauren Hepp-Kia-1740416770

After having a routine transmission service at my local certified mechanic in Weiser Idaho, they were conducting complimentary diagnostics for the month of December. My mechanic after servicing my transmission at 102k miles had a code reading issue with my head gasket. At this point I had it parked in front of my house because I knew further issues would arise if ai continued to drive it. My mechanic in Weiser which is over a hour away from Kendall Kia printed me out a long and detailed report of the code reading and the transmission service I had complete with photos. I then took this paperwork down to Kendall Kia via a different vehicle knowing there had been recalls for defective engines as a result of a MANUFACTURER DEFECT. The warranty would be extended for those having issues from a head gasket leak into the engine, which was exactly the issue I was experiencing. I brought the paperwork down, spoke to Martin "my service advisor" who printed the manufacturer defect info from KIA. I then brought the paperwork from KIA to my mechanic in Weiser at which point advised me to follow through with a tow and diagnostic done at KIA as the findings were identical to the issues we were experiencing with my 2016 KIA Sedona. I then had my vehicle towed down to Kendall KIA confident that my issue would be rectified and that KIA would stand behind their products rather than skate around known issues they were selling their vehicles with, and a big, expensive issue at that. A month or so later, KIA asked me for all kinds of service records (oil changes to be exact) of which I provided and. Some of these records I had to search high and low for including records of service done at the dealership that were not uploaded and recorded to CARFAX as well. My services have been performed at several locations due to Covid and convenience. Several of these records were performed by a mobile mechanic that I had used in the past. Apparently, the records were not good enough, didn't have invoice numbers or taxes. I guess a lack of breakdown (of which KIA allows you to perform your own as well as hand written records in the user manual) Needless to say, KIA and their tech line which has the SAY SO in weather your vehicle will be covered or not declined my claim due to lack of information provided by a buisiness I used for regular maintenance. I have called and called and spoken to KIA customer support and managers and supervisors which is absolutely POINTLESS. They gave me the run around, apologizing and letting me know there was nothing further they could do for me. My hands are tied and now stuck with a vehicle that is regularly maintained with just over 100k miles that has manufacturer defects that they are refusing to cover and stand behind their consumers and their products. In addition to their decline, if it was not covered I was to pay a $200 diagnostic fee for them to go through my vehicle. Well, false statements and supposed declines of service were supposedly done by me including a transmission service, which I had just had done!!!! So I paid for a false diagnostic because all the fluids were new and paperwork was sitting on my passengers seat! This is my 3rd KIA vehicle I have owned and will be the LAST! The people working in ALL aspects of the company act like they have your best interest, yet will find anyway to skate by their known issues selling these defective vehicles to thousands of people. I will be blasting this buisiness all over and will be seeking legal action. BUYER BEWARE!!!!