Kate chambers-Best Buy-1750257538

as it stands now, they are a real horrible customer service company. i have a problem with my phone and they did not even want to look at it without an appointment. and, i guess not all Best Buy stores handle working on Samsung phones. my phone died/ locked up due to a Samsung update. i tried the recommendations from Samsung and still could not get back my phone. i could not call (NO PHONE) the local store so i chatted with reps online. 1 suggested that i just go in for them to look at it. when i got there, there was no one at the Geek Squad desk so i asked another store rep. where they were. they asked if i had an appointment, and i said no but was advised that i could go in the store to seek help. they stated that they wouldn't do it without an appointment and that they could set one up. then, looked at the phone and said that if i did not buy Best Buy warranty, they could not work on the phone. i contacted Geek Squad online again and got a helpful person who was upset that i had such horrible service and set up the appointment but it won't happen for a couple of days. so another complaint i have is that they do not have "loaner" phones for this type of issue. they should offer a phone - not wit h all the bells & whistles - just a phone either for free or for a refundable deposit. when you have no one with which to borrow a phone, even for a few minutes, it makes you realize how vulnerable you really are. i'm in my 70's and i am in fear of falling and not being able to call anyone for help, or being able to text anyone. it is a very scary thing.