Jackie Dennard-Lowes-1717006985

A service request from 24 April 2024 for an EGO self propelled lawn mower. Store #482 August Georgia. OFR# 0482006519. The mower had to be shipped out to Atlanta, GA. We turned it in on April 23rd. We checked with the store on 29 May and they never shipped the lawn mower. We had been calling for two weeks being passed from customer service (Breanna) to the Assistant Manager (Valencia). No worker ever did anything concerning shipping the item out for repair! It’s been sitting in the lowers shipping area for over a month! The only answer we received was that there was a system (computer) error a month ago, yet no one did a follow up. I did all was necessary, called the Ego company, got the paperwork from them to give to Lowe’s for shipout! That’s totally unacceptable. We didn’t purchase a Lowe’s warrant because the item came with a warranty. If the employees don’t know what to do, or they are not checking on equipment that’s sitting for over 30 days. Then they redid the paperwork, so that means a new OFR number will be generated so that it will look like it was submitted in May and not April. I have a huge problem with this. Plus we don’t have a mower to use.This has been a horrible experience. Very, very angry and frustrated by this situation. Regards, Jackie Dennard email: [email protected]