I placed an order for a lawn mower and 3 ceiling fans
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I placed an order for a lawn mower and 3 ceiling fans. Five minutes later, Lowes erroneously canceled part of the order stating a problem with my payment method. I placed another order with the same payment method and it arrived. THEN I started receiving items from the canceled order. The main item is a large box with a lawnmower inside. I have physical limitations and cannot move it into the house or return it to a local store, not that I would do that anyway out of principle. Once again, this is a Lowes error through and through. It's not my responsibility to fix or pay for their mistake by losing my refund if the order is damaged or stolen.
All of my efforts to fix their mistake had me on a chat with an associate for 30 minutes, on the phone with Customer Service for 30 minutes, then transferred to the local store manager at Lowes - 83rd And Stewart 8411 South Holland Road, Chicago, IL 60620.
The local store manager offered no satisfactory resolution but instead kept repeating his non-resolution until he hung up on me because I said a naughty word. Then I called Customer Service back and talked to Kevin on the escalation team. Kevin was just as useless as you would expect. Kevin refused to provide his last name for fear he would be held accountable. He claimed that the best he could do was to have it picked up the next day which would be fine if I was going to be here. Since I was going to be away for the weekend, the order would be sitting outside for days. He also made sure to tell me that if the order was damaged or stolen I would be responsible and not receive my refund. I suggested that he could have a store employee pick it up or have a 3rd party carrier pick it up but he refused to. I also suggested that he give me a refund now because I didn't want to lose my refund because Lowes decided to leave it on my front porch while I am away for the weekend. He once again refused. This is how they treat a customer that has given Lowes over $30k of business over the past 2 years. As if I needed more reasons to hate Lowes, I just discovered that Lowes actively supports ICE. They don't respect or care for their employees or customers.
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