I just posted a review about these sneakers
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I just posted a review about these sneakers. I had higher expectations from TARGET!!! This is a poor imitation of a HOKA sneaker. After writing my review, I went to return them and checked out the other reviews. It's disappointing that you haven't removed this item. It reflects poorly on TARGET!!! I invest in quality sneakers since I'm on my feet all day, and after just four shifts, my feet are in agony!! I've owned several pairs of HOKAs, and I should have realized the moment I took them out of the box that they were knock-offs. The shape lacks support. They ended up causing more harm to my feet.
That was my first review,
I spoke with Matt and was told that this matter would be forwarded to the appropriate partners for an internal review. That response is not sufficient, and I am extremely disappointed with how this situation has been handled.
Simply accepting the return of the product does not address the seriousness of the issue. I purchased these HOKA sneakers from Target because I trusted that Target was selling an authentic, high-quality product. Instead, after wearing them for only a few work shifts, they caused significant pain and discomfort. That is completely unacceptable.
What concerns me most is the lack of accountability and follow-up. I expect more than a refund—I expect an explanation. I want to know how a product like this was approved for sale through Target and what steps are being taken to ensure other customers are not put in the same position.
I have been a loyal Target customer for many years, shopping both in-store and online. That loyalty was built on trust, and this experience has severely damaged that trust. The way this complaint has been handled has left me feeling dismissed rather than valued as a customer.
I am requesting a meaningful follow-up from someone with the authority to address these concerns. A simple return does not resolve the issue, and I expect Target to take this matter seriously.
It’s been a nightmare trying to get information on how and where to send this.
Matt said enjoy your day when I expressed I was NOT satisfied with his response and I was looking for a follow up.
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