I am reaching out to request your assistance with a serious consumer and privacy issue involving ADT...

I am reaching out to request your assistance with a serious consumer and privacy issue involving ADT that I have been unable to resolve through the company’s internal channels. I am the account holder for an ADT security system at a property I own. Without my knowledge or authorization, ADT allowed my tenants to access my account and disconnect my security services. ADT did not contact me to verify or approve these changes, despite my being the sole authorized account holder. Additionally, ADT withdrew funds from my bank account in small increments without clear disclosure or my consent. I was never notified that my account had been accessed or altered by unauthorized individuals. Most concerning, ADT disclosed my account information to my mother without authorization. Not only was she provided details about my account, but after a call with her was disconnected, ADT called her back while failing to return my calls or contact me directly. This occurred even though I repeatedly requested assistance and escalation to a supervisor or manager. I am asking for your help because my attempts to resolve this matter privately have been unsuccessful, and I believe this raises broader concerns about ADT’s account security practices, privacy safeguards, and treatment of consumers. I am concerned that other customers may be experiencing similar violations without realizing it. I am willing to provide documentation, billing records, and a detailed timeline of events to support this account. I would greatly appreciate your consideration of this matter and any assistance you may be able to provide.