F Hao-Safeway-1739856650

Hello Safeway Sunday evening I was shocked by what I witnessed at the Safeway Diamond Heights store in San Francisco. store. Check you cameras for a visual of what happened between 7:15 pm to 8:40 pm. There was a lot of commotion at the entrance by floral and self checkout. A guy was apparently stealing and was caught. He was pretty much tackled and manhandled by the big and rather taller guy, Art. I went in to find out his name but didn't ask him what it was, I believe his name and the very tall security both wrestling with this guy and trying to take the stolen black cart full of merchandise from him. From my vantage point it appeared to me that they went outside of whatever your policy was and what should be acceptable. What I saw, to me, was unacceptable verbally and physically. I recorded this incident with my phone, My husband said to contact Safeway to see what they're response is before I release the video from my phone to the public .It seems to be becoming more aggressive over there. Just a few days ago this past Thursday while shopping. A woman screamed for someone to call the police because your security guard just sprayed me and hit me with a stick. The police came but she was gone by then. She too was stealing and was wrong but I think the employees forget that they are not the police. I find this behavior unacceptable and expect better from Safeway.