Darlene Roberto-Ruth's Chris Steakhouse-1729436391

On 10/18/24 I dined at Ruth’s Chris in the Short Hills Mall,NJ. I have dined there many times & always had attentive service & excellent food. My most recent dining experience was horrific! My server was fantastic & did all he could to correct the problem. However the manager was the most incompetent & inexperienced person that I had to endure in a very long time. Instead of correcting the problem the only thing he managed was to escalate it!!! Two bone in filet mignon steaks were ordered. One for myself & one for a friend. The steak had to be sent back because it was raw. It was then served well done. The original order was medium. I do not eat well done steak. The manager came back & forth with my plate two times & gave me a speech on cooking. So now I had no steak & a cold baked potato. Yes the steak was taken off the bill, however, I was there for Dinner not a refund or dissertation on cooking. I left your establishment hungry & my blood pressure was through the roof. Having supervised hundreds of employees in my career I know the importance of being made aware of a problem so that it can be corrected. As you are aware there are numerous restaurants welcoming customers in this Post Pandemic economy. I am retired and live in New Jersey & Florida & dine out at least 5 times a week. Thank you for your attention to this matter