Cristina Rodriguez -Hilton-1722488995

FRAUDALENT CHARGES NEVER HAD A RESERVATION NOR BOOKED ANYTHING BUT MY ACCOUNT ALL OF SUDDEN OVER DRAWN ALMOST $ 300 from where I was surprised with a mini getaway with fiance And stayed the weekend. The hotel was paid for before we arrived with his bank card. I made the mistake of buying breakfast with my card only to now 2 weeks later wake up to a negative account from them. They will not return calls and the one time I got a human on phone to tell me that this was not their problem that someone without permission ran my card for almost $300. I stated that i didn’t sign for these charges nor did I show proof of id or give permission and they stated they would not fix this because it’s normal for them to run credit cards of any guest . CYNTHIA Mcclary with EXECUTIVE ESCALATIONS! Aside of this their computers were down we had no room key if we left room had to have security let us back in room after waiting in hall for 45 mins we had our vehicle however our car was stuck inside the parking garage because of the computer outage and not having room key. There’s so much more however this place ain’t worth my breath!