Complaint: I placed order #102003304033447 totaling over $300, and it was delivered to an address I...
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Complaint:
I placed order #102003304033447 totaling over $300, and it was delivered to an address I have not lived at in four years. I have successfully placed multiple recent Target orders to my current Chicago address using the same account, so there was no reason for an outdated address to be used. At no point during checkout was I clearly alerted that the old address had defaulted for this order.
After discovering the issue, I contacted both Target and FedEx. FedEx confirmed they delivered the package to the address listed on the shipping label, which was the outdated address provided by Target. Target has refused to offer any solution, refund, or assistance in retrieving the package, despite this being an account/address management failure within their system. I was offered zero practical resolution for a $300+ order.
This is unacceptable customer service. I am requesting either a refund or immediate assistance coordinating a carrier retrieval and redelivery to my verified current address.
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