Barbara Travers-VRBO.com-1722208813

Dear VRBO, I am writing regarding reservation ID HA-C6TZSM for Erica Larson. Ms. Larson never showed up for her reservation and, in extensive email conversations on VRBO, admitted she decided not to come, opting instead to take a credit from the airline over Easter weekend. This resulted in dispute case 125691360, which I won, and the deposit was returned to me. However, the next day, my funds were removed, and an identical case, 126822322, was opened. It is now July 28th, and I have yet to receive any resolution. Despite calling at least 14 times to check on this issue, I have only been assured that it is being handled and expedited. Everything is documented in the notes on reservation HA-C6TZSM. Your agents have repeatedly hung up on me when they couldn't provide answers, which is unacceptable. I am seeking immediate assistance regarding the whereabouts of the money that was taken from me on March 29th, 2024. Four months is far too long to wait for a resolution, especially when you quickly took your share of the funds. Given that the two cases are identical, there is no conceivable way I could lose this dispute. Please have someone at a sufficiently high level who can understand the situation and resolve this matter promptly contact me. As a very upset homeowner, I have experienced horrendous customer service from your company. Sincerely, Barbara Travers Homeowner, Property ID 3532218 Phone: 530-320-6100