At the Red Oak,TX store

At the Red Oak,TX store. The associate I spoke with was very sweet; I gave him some options on how this issue might be resolved understandable he was unable to resolve the issue I asked to speak with a manager one was not there so I spoke with the assistant manager she was very rude,said she didn't understand what I needed,too busy to help and hung up on me. Called customer service and was told the promotion probably wasn't available at the location I was trying; unbeknownst to her the young man I spoke with prior to the assistant manager was able to do the promotion, had a relative in the same town and store was able to do it. Customer service told me they would let higher management know and talk to her, but never asked her name and honestly what is talking to someone do; they will likely will just ignore what they were told and continue the same “customer service” (if that's what you want to call it) then I was transferred to the same store and when they “answered” O was hung up on several times with no introduction, please hold, nothing. I did not use foul language,rude or had an attitude until I was poorly treated. This truly needs to be addressed.