As part of a large order placed on Aug

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Posted on Aug 6, 2026By BeckyTarget
As part of a large order placed on Aug. 3rd(902003646746390), I ordered a larger headboard pillow. Since it was a large order, the items came in many boxes over different days. On the day that the headboard pillow was said to be delivered, I received cheap gray plastic hangers instead (and the picture of the delivery on my porch matched the box). I called Target to tell them about the mistake. I was told that I had to return the hangers to my local store before they could replace the item. Cleary this is not fair and I argued that. I was asked to take a picture of the hangers and the box that they came in. The box matched the scan bar of the box pictured on my porch for delivery, so they then believed me that I got hangers by accident. The headboard pillow that was in stock when I ordered it, was no longer in stock. I was told that I could wait for a refund and then order it at a store and pick it up. I expressed that this was not fair since none of this was my fault and now I have to drive 30 minutes one way to go pick up an item that was supposed to be delivered to me. I was told there was nothing that could be done. When I noticed online that I could get it delivered to me next day if I paid a $9.99 fee. I asked if that fee could be waived to make things right. Nope- they can't do that. Shame on Target for making the customer make up for their mistakes. 45 minutes on the phone, having to take pictures, then upload and send them- and then it will be 45 minutes of driving time tomorrow (and the cost of gas). I know I could screw not get the item, but it is for my daughter's dorm room- she has been planning with her roommate to purchase similar things. I didn't want to let Target not treating its customers well ruin the plan that she had for her first year away from home. I WILL NOT BE PURCHASING MORE IN THE FUTURE.

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