After more than 10 years as a loyal business customer, I am beyond disappointed with Truist Bank — ...

After more than 10 years as a loyal business customer, I am beyond disappointed with Truist Bank — and I am done. Truist has aggressively acquired other banks over the years, but it is painfully clear that the infrastructure and systems were never properly put in place to support that growth. The result? Complete chaos for customers like me. My issue started when I began receiving notices that my payments were late — payments I had been making on time for over a decade. When I called to get answers, the customer service representatives could not even locate my account number. Let that sink in: my bank of 10+ years could not find my account. What followed was an exhausting, unresolved nightmare. I made 11 phone calls and sent 5 emails. Eleven calls. Five emails. And the problem remains unresolved to this day. Not one representative took ownership of the issue, followed through, or provided a meaningful resolution. Each call felt like starting from scratch.