Truist Bank

After more than 10 years as a loyal business customer, I am beyond disappointed with Truist Bank — and I am done.

Truist has aggressively acquired other banks over the years, but it is painfully clear that the infrastructure and systems were never properly put in place to support that growth. The result? Complete chaos for customers like me.

My issue started when I began receiving notices that my payments were late — payments I had been making on time for over a decade. When I called to get answers, the customer service representatives could not even locate my account number. Let that sink in: my bank of 10+ years could not find my account.

What followed was an exhausting, unresolved nightmare. I made 11 phone calls and sent 5 emails. Eleven calls. Five emails. And the problem remains…

My wife arrived at the local bank in Palm Coast with paperwork in regard to our son's accounts. Their teller named Ericka looked at the paperwork and immediately threw it in their trash and told my wife it's their paperwork.

My wife came out upset and I immediately went in to challenge this individual. She told me it's Truists paperwork and I corrected her to remind her that we printed the paperwork and I demanded that she retrieve it from their trash.

Erika then slapped the paperwork in front of me. There were numerous customers overhearing this debate and she continued to be downright nasty. I wrote to their customer service on two occasions asking why this individual is allowed to be in front line customer service, they never replied.

This employee has numerous complaints against her…

My brother in law is mentally disabled since birth. His wife died and then her niece drained their account of every cent. His payments for owed obligations after drained the account put the account into a severe deficit. A police report was filed.

The transaction report clearly shows she used the account money without authorization. A copy of the death certificate and police report were submitted to Truist. They denied the fraud claim then denied the appeal then denied the inquiry from Consumer Fraud Protection.

Think twice before using Truist.

I've deposited cash and went to do a bank transfer and got declined I deposited $200 and only 100 was put in when I went back the look on the tellers face was of dread and I don't keep overdraft protection on and they keep giving me overdraft fees I've been to the bank they always assure me its fixed won't happen again one time they said that and

I got another the next day I don't do checks just my card never had this kind of treatment in Baltimore branch but since I moved to chestertown md its all the time I've complained to customer services but that is people that do not speak English very well they don't get it so after 5yrs im done going to try else were im a half full person but im disabled and

can't afford to lose money over nothing hope this helps someone

trying all day long to reach fraud department. but they're not picking up the phone Im a victim of a 30k scam.. no one in the customer service wanted to help me

Customer service and deferred request

The customer service at Truist is non existant, not just in Murray but the on line customer service. I have been hung up on by many many people who answer the 800 numbers. They are there to collect a pay check and could care less about the customer.

Being hung up on is as bad as you can get in my opinion. I have been with BBT now Truist 23 years. BBT was the best bank I ever worked with. Truist is the worst. The change was overnight when truist took over.

Yesterday I called the local bank and held for 35 minutes and some seconds, I hung up couldn't wait any longer.. I don't blame them I can see that they are stressed to the max when I visit inside the bank.

Still I have never been hung up on by local branches I visit, which are Hopkinsville and Murray. Today I called the 800 number and…

I've been a SunTrust customer for a long time, and they used to be good. But since they merged with BB&T, the customer service has been terrible. Today, I went to the branch near my business where I have several accounts, both for my business and personal use.

I stopped by for a couple of transactions, and the teller who initially helped me was amazing. She was always helpful to customers.

However, when I needed to do a wire transfer, the person who took over after her lunch break was incredibly rude. I waited for 15 minutes for her to come back, and when she did, she cut me off when I asked questions and flat out refused to help me.

I've had to deal with her before, and she's one of the most unhappy and miserable people I've encountered.

My wife Cashed My Check on My Account & The Teller Charged Her $ 8.00 To Cash The Check Very UnFair & then it Took 15 minutes in The Bank its Very Unfair

I have a handicapped family member having a problem with his checking account. C . To talk to a manager about this. I will never recommend Truist bank to anyone if the managers are above talking to someone trying to help a Handycapped person.

Worst bank to deal with in my last few years of experience with mortgage payment. I have been making regular payments for few years now. The payment for Aug 2023 was sent BY MAIL but for some reason not received by them. I was out of the country so did not receive the information until i came back in the country in September 2023. When i saw the mails, i made the payments together for August and September but by that time they reported to credit bureau. They did not issue any warning regarding reporting to the bureau. this hit my excellent credit score really bad.

I never had this stupid experience with any other banks i have been dealing with over 15 years.

I opened a money market account and was promized 3.9%. The manager told me he had to login on monday and add the additional .5% in June 2023. It is not September and numerous emails, calls and being told "We are working on it". It takes 3 months to fix????

I have had my business since 2012 as sun trust. I am to the point of going through the hassle of removing all my business from here. I don't understand why no one cares or just blows me off.

Prior to this event on 8/28/23 my bank account was in good standing. Now my account is in the negative and my payroll was deposited but because of the fradulent actions, all of my money is gone!!!! Not to mention the charges froma week and 2 weeks ago are just posting, so that means all of my bills and everything else will bounce becauuse of THEIR mistake!!!

I have talked on the phone and been to the branch, but nothing is resolved!!!! I NEED MY MONEY BACK!!!!!!

Used to be a good bank when it was BB&T. Now it's one of the worst banks in the nation. Don't bother with customer service - all you'll get is broken English. Try to get on there phone system and it takes nearly 3x as long as the old system.

If you ever DO get thru to Customer Service - you have no idea what country they are from. Even trying to getting pending transactions, to avoid an overdraft, requires close to 20 different promos. Totally disgusting dealing with them.

I was trying to pay my mortgage payment, I was informed that video couldn't pay it in cash, in which I've been paying it in that manner for the past 8 yrs, the bank manager (Albemarle Rd) was so rude, I hot upset, voice my opinion, long story, she called the local police, lied & had me trespassed, the manner of the fact that I got upset was because of the racist remark, I do have a case number, bit if this is how your establishment treat customers, just like BOA you will start to lose customers, I just read the reviews from the BBB & they are very disappointing.

My bank card was hacked once again! This is the 4th time with this last card only two weeks. I'm so tired of calling and changing info . If this happens again I will be switching my accounts to my credit union. not a happy customer

Yesterday, July 31, 2023 at 9:24 am (Eastern) my sister and I contacted customer service to resolve this latest double payment and after verifying myself and informing the agent named Tamia that my sister was authorize to speak on my behalf because I had to focus on the road as I am a truck driver, the agent named Tamia instructed us that it could not be done and when we requested repeatedly to speak with a manager, she hung up the phone. I reached out again and spoke with an agent, Jayrick,who took the information and ask me to hold for him to get a manger on the phone and never came back to the phone. After holding for 1 hour and 10 minutes I disconnected. I have not been able to contact anyone by phone since. Each call is sent to voicemail.

This is poor customer service and had this…

11 on Friday before 6 PM central I believe the policy is 9 PM Eastern and it will be available the next business day. Well they’re not making it available on Monday they’re making it available on Tuesday they’re liars.

I should call this liars banking not truist they don’t even follow their own policies! I called and complained and told them to make that check available today. Everything depends on when it was supposed to be cleared. I will be looking to find another bank again I thought I found it this time with $100 overdraft protection or balance, buffer whatever you wanna call it, that’s probably not true either something will probably come up with you” liars”!

I really hope trusit is not going to CBDC bc in all honesty it wont end well. We the people will no accept anything thats CBDC related. Can you plz let me kmow if yall are planning on swithing? Thank you

Greetings! Since April 28, 2023, I have been attempting to resolve Fraud Claim, C-202305051517, with the Truist Centralized Fraud Claims, regarding the theft, forgery and fraudulent negotiation of a check (#4381) from Truist Checking Account # 000000001511532986. 00, were stolen by a caregiver working in the home of the account holders, Gene Purvis, age 90, and Nancy Purvis, age 86, in Savannah, Georgia.

These checks were later forged and fraudulently negotiated by the caregiver in Savannah, Georgia. I am the son of the primary account holders (Gene & Nancy Purvis) and also listed as an account holder.…

We are store managers. Every time. We go to the. Branch for deposits and change not even coins 1's or 5's they are out. This makes no since. We are there customers and we have our own customers that gets up set.

Because we can't take cash. Because the bank is refusing to give us bills.

I went to the branch located on 5272 River Rd. suite 101 Bethesda , MD 20816 and experienced the worst customer service ever. The teller Tina Heinrid was not only very rude but i believe I was discriminated against because of the color of my skin and me being African American.

I went in to cash a check and Guisel Quiroz was the teller who initially helped me as I was trying to cash a payroll check. up until today I was an account holder for over 3 years and was told that because I didn't have the amount of the check in my account that I couldn't cash it.

As an account holder there I asked when did this policy start and that's when employee Tina heinrid came over and became very aggressive, rude, and very dismissive towards me in front of other customers. I was so embarrassed that I…

Teller at Summerfield Bank. Name Lourdes....I was refused service taking money out of checking account due to my signature being different then what was listed in your computer..my debt card and drivers license were given to her...and my husband had trouble as well...time and date11:10 ....July 1st...Stated this is a new policy....please explain....and debating if we should go to another bank..Mother in law (Irene V.Morris) has a mortgage. Checking account.i have savings.and trying to decide if i'am going to deposit money from our fathers estate in your bank or another one.please reply

I called customer service this morning due to 3 overdraft fees (a total of $108) from my account. These fees happened because of a mistake. My mom and I share an instacart account and she accidentally charged my debit card for her grocery delivery, resulting in 3 overdraft fees overnight.

As soon as i realized what happened my mother sent the money back to me which I deposited. They would not refund the overdraft fees. I am a single mother who works paycheck to paycheck. $108 when I do not get paid again until next Friday is a lot of money!

And all due to a mistake in which the $ was re-deposited as soon as I woke up this morning. I have been banking with Truist/suntrust for many years but I will be switching banks because of this.

I am a retired US Army Master Sergeant. I also manage a tax service owned by my wife whom is joint on my Truist accounts. In the past week I have been denied service by your Fraud Dept. 00. I had the bank raise the ceiling on my account in order to make the purchase.

The first time it was denied. My bank associate at Truist bank called the fraud dept and spoke with them telling them it was not a fraud. They said okay and it is good now and to run it again.

I ran the charge again, it was denied again. I repeated this contacting the fraud dept thru my Truist associate (Wanda Campbell, 2480 Dallas Hwy, Marietta, GA). We did this 10 times and it was denied 10 times. Over 2 days.

They were never able to fix it. That was totally…

The service at the Truist branch in Kill devil hills, NC is terrible. It is NOT the fault of the employees as they seem not to be enough employees. I never had this trouble when BB&T was in Kitty Hawk.

Think maybe I need to choose another bank.

I needed the payoff amount for my Home Equity Line of Credit. After two hours of being switched to the wrong department, including being disconnected twice and being sent to a fax machine twice, I finally reached the right person.

They told me it would take up to two business days to complete. Two days later I check and learn that they entered the wrong fax number (they misread the number). Then, instead of expediting the process, since it was their mistake, they told me it would take up to another two business days!

Since we are entering the weekend, it will end up being a full week later. This is now jeopardizing the closing on my house! I have never dealt with such a ridiculous set of policies! Why does it take two business days to run a simple report and fax it!

This is while I have…

I am complaining about the poor service I have been receiving at the branch in Palm Bay Florida. The address is 6000 Babcock Street SE Palm Bay 32909. What is up with this branch? They continuously are staffed and it is ridiculous.

I should not have to drive across town to do my banking which I am being forced to do because service takes so long at this branch. I banked with BB&T for over 40 years and NEVER had these problems.

You need to address the Branch issues and solve them hopefully? I do not hold out much hope and may be forced to find another bank.

I went to the Austell, GA location to do a large money transaction of $20,000+. I did not want to do it with a lobby clerk out in the open with other customers. I asked to see if the manager could do it in her office.

I was told the manager said she was busy right now ( no customer in her office) and then she was going to lunch and I would have to wait up to 2 hours. My husband and I decided then Truist may not be the bank for us and are considering removing it from your institution if your own manager could not take a moment to handle this for us.

I am a long time Truist customer my company deposit my pay check every 2 weeks into my debit card I go to Truist branch at 2929 M st nw in Washington DC and get cash advance this time a new teller who doesn’t seem cooperative said she can’t do it when I said how about tomorrow she said no I am very disappointed this is the kind of teller unacceptable behavior that makes u change your bank

My mom co-signed for a loan and Truist put her as a contact for my personal checking and saving. When I contact Truist and they had to call me back and I gave them my number to call but they would not call me they would call her.

I’m 37 years old and a single mom and she was just helping and Truist will call her instead of me. I ask for them to take the number off and the refused to. I will be refinancing soon and get a new bank for everything.

We needed entry into our bank safe deposit box today April 18th at the Dawsonville, GA branch. On arrival my husband told a teller what we needed, he told to take a seat and a banker would be with us in a few minutes.

Fifteen minutes later the same teller told us it would be a few more minutes as the banker was with another customer. My husband was taking time out of his lunch hour to take care of this business. 45 minutes later and no further communication from any bank staff we had to leave so my husband could get back to work.

There seemed to be at least four other bank staff moving around office to office. What was so aggravating to us was that there was no acknowledgement that we were even there. We have 4 accounts with Truist and are clients in good standing.

We have several…

I went to the catonsville Truist. In Baltomore Maryland. The tellers was so rude to me, for the second time. I told the “ head guy” he said first time “oh he wouldn’t do that” he’s not like that. Well he is. what ever that means.

Second time he was Really rude. I went to the head guy again. The said he trains everyone. I said you have a big problem. It wasn’t resolved. I don’t want to drive farther to another location. I’ve been at Suntrust since 2000.

3 rd strike and I’m out. Please fix’s these ppl. The man “in charge “ excuses his behavior. Im sure I’m not the only one he’s rude to. Im afraid to go to the bank. This guy is passive aggressive.

Thanks Kim Komet 410 499 3454

Paid off a car loan 10/2022(originally had loan through BB&T and they were bought by Truist after I received my car loan) and the dealership mailed the GAP coverage refund to Truist. I called several times and each time was told they would not cash a check if the loan was paid in full, they would return the check to the sender.

6 months later it was discovered they did cash the check, but they won’t send the money to me even though I’ve called in several times to request for money that they shouldn’t have had in the first place. I’ve been told countless times I’ll receive a call back after the issue has been “escalated” yet I haven’t received a single phone call.

When I do call to find out the status of the money, I’m treated like a criminal because I don’t know the VIN of the car I sold…

I made a deposit on Saturday morning and when it had t cleared by Sunday, I called and was told it should clear by Monday, Tuesday latest. When it hadn't cleared by tuesday, I called again and was told it would be credited on Wednesday. Thats not acceptable!

It was a sizeable check but they're paying their CEO $13,200,000 , SO MY $5000 won't even be noticed! After nearly 30 years with the bank, I expect better treatment!

HORRIBLE BANK AND NO!! CUSTOMER SERVICE . They refused to transfer calls to upper management . They contradict themselves with information given. They do not care , not even a bit .

Suntrust Bank was so much better.

DO NOT DO BUSINESS WITH TRUIST . When you need them they will dismiss you .

For 4 weeks I cannot see my 2 checking accts with on line banking . I have seen 2 branch managers, reentered my trust agreement, been told it will be fixed in several days . I have heard nothing official from the bank I would switch banks but it is too complicated. I am fed up

I opened a new checking account with Truist in January and transferred $10,000 from my non-Truist account at the time of opening. The money was taken out of my non-Truist account on 2/1/23. I have called multiple times and went to the branch several times and finally was told that I need to bring in a statement and call the fraud dept while I was in the local branch (that is, if they answered).

Numerous different suggestions like call my non-Truist bank to see where they sent the money? the money is being help up BY Truist) and multiple other non-helpful things like "I just need to wait". After calling to fraud at the local office, I was told that I could now transfer the money again into the Truist account.

THE MONEY HAS BEEN TAKEN OUT OF MY OTHER ACCOUNT FOR 20+ DAYS. TEN THOUSAND…

I am very disappointed with the service received from the online banking and using Zelle. I was on vacation and was unable to reimburse a relative for a service in the amount of $2000. The transaction was identified as "under review for fraud". This process started Wednesday, February 15 and after 4 attempts on Friday, February 17th I am still unable to send funds using Zelle.

I will be calling corporate offices today.

how come when you open a CD you can't be printed off a page that list who the beneficiary is on the CD?

I had an experience yesterday that I’d like to share with you.

Around noon, I went to the Duval Station Road branch drive through in Jacksonville Florida to make a deposit. A car was to my right but seemed to be wrapping up his transaction. He soon drove away.

I sent my money in an envelope through the shoot and waited. And waited. And waited. About 8-10 minutes later, after no one acknowledged my transaction, I decided to go inside the bank. I thought it was busy and maybe that was why no one helped me in the drive through. To my surprise there was only one customer inside, but three tellers.

As I approached the teller desk, the teller on the end asked how may I help you? I said I wanted to make a deposit and had been waiting in the drive through. I wasn’t rude and had a pleasant…

Today is Monday am there systems are out. No customer service today

ZERO customer service , No returned calls and voicemails left I mail the document to , multy times over 6 months , You dont have it . Your escro dept guy asked me my wifes bra size as a securty question for assess to my account .

It seems you have many people that LYE, but there at home working , can here the dog barking in the backround. If you do reach some one , im told " I dont know " "there is no supervisor , " Im the supervisor .

Lots of BS Pleas sell my loan , your the worst .

I have had my Revocable Trust Account since 2009 and filed it with the bank when it was SunTrust. Filed it again when I opened an account with BB&T, never dreaming the two banks would merge. Ever since the merger, I have experienced far from satisfactory service; but, yesterday, when I was locked out of my on-line banking, I think you hit a new low.

For the past two days I tried to use my on-line banking as a Truist customer. I called the on-line customer service number and the representative told me there was nothing wrong with the web site and that it must be my computer. She said I should try a different server. So. instead of Firefox, I tried Google Chrome, and Bing. Still no access.

Today, I finally got a live person in the USA who told me the problem was not my computer or phone,…

I was charged an overdraft fee for my account for a charge by a company that was processed automatically in error. The company reversed/credited my account. I requested the overdraft fee be credited back to my account (the overdraft fee was the only item making my account negative).

I called 1/17/22 and was placed on several holds transferred to a representative who was unkind, transferred to a Manager, Lori, who was also unkind. When I asked for Lori's boss name or anyone who I could escalate the claim to, she refused to provide their contact information and repeatedly advised she could not escalate my issue or help me further.

I was focused on the lack of customer service more than the fee at this point and she refused to allow me to speak with someone further. I know the company has a…

My auto loan was acquired by your bank. EVERYTIME I have called for assistance I have been treated with rude employees. They are condescending, arrogant, and the WORST representation of your company EVER! I can't imagine why ANYONE would select your bank for anything!

I work with the public daily,and realize how I treat my customers reflects on my employer. WORST THING EVER BEING FORCED TO HAVE YOU AS MY LOAN HOLDER!!!

I have been trying to get an error that was made by Truist corrected for the past week with no success. Someone at Truist changed my accounts by flipping them. This all began when I contacted Truist in November to inquire about a promotional ad I saw online regarding a higher interest rate on their money market accounts.

I spoke to my branch rep who said she would take care of it for me. I received a confirmation email a few days later stating that my money market account interest rate had been revised to the promotional rate.

I checked my account early last week to see if the change took place and it did, in ways I never authorized. 15. They took my small saving account and changed the account number to the number of my money market account and also changed the number of the money…

If you should have the misfortune of being a customer of a bank bought by Truist run don’t walk to find a new bank that is more customer friendly. When more progressive banks are waiving fees & doing all possible to maintain their customers, Truist still has the same “too bad for you” customer operating style that was the problem solving modus operandi that banks practiced in the 2000s.

It is definitely scary that a bank cannot find a manager at 10:30 am. Although admittedly the loss of my deposit with them will be relatively small & my credit card balance is moderate, the amount of Ill will they garnered will be more costly.

I have been trying to work with this bank for over 7 months to get them to process a notarized Power of Attorney form to allow me access to an elderly parent's accounts as a caretaker, and two local branches in different cities have failed to follow through on processing the POA form and adding my name to their accounts, despite full consent, a legal Power of Attorney form, signatures, and notarization.

There have been so many emails and phone calls and branch visits, I've lost count, as have my parent's visits and sibling's visits. Truist Bank is just plain incompetent. It is abhorrent that a bank, which is supposed to be a trusted, formal, sophisticated financial institution obeying all legal, ethical, and customer service standards that they fail to follow through on legitimate banking…

I visited the 1900 Hallandale Beach Boulevard Truist at 9:04am today. Five people were waiting when I arrived. 13 minutes later I was still sixth in line. One teller and manager making sure to say "hello" to everyone in line is not what I would call good service.