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Zynga

1.5
300 complaints

Address

699 Eighth Street, San Francisco, CA, 94103

Complaints

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Pam Page

Sep 10, 2019
0

I just got my computer back and went to play FarmVille 2 and up pops a virus said there was a trogon or however you spell it and this is what keeps shutting my computer down. My other computer it crashed my hard drive.

I love playing the game if you look at my records I have played for along time. How do I stop this from happening?

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Libby Dorso Berti

Aug 26, 2019
0

I play the original Farmville Game. Six days ago my request envelope stopped working. I can't open it. I also have no access to the feed under my game. If I click feed to help or collect I'm told to refresh.

I have been cut off from asking for help and giving help If I try my farm mostly freezes or redirects to Facebook. Count Down, Ask your Friends do not work. I must visit friends walls to acquire what is needed each day.

Anything you can do help is much appreciated. Thank you, Sincerely Libby Berti

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LILLIAN CYKO

Jul 31, 2019
0

I AM COMPLAINTS ZYNGA POKER AND THEY THINKS THAT I TALK WRONG THINGS AND THEY DON'T UNDERSTAND MY GRAMMER IS NOT THAT GREAT. I AM HARD OF HEARING IMPAIRMENT. tHEY DISCONNECT ME SUNDAY. I KNOW THOSE PEOPLE ARE LYING TO ME AND ZYNGA POKER REPORTS.

THEY HAVE NO PROVE IT. ZYNGA DO WHAT THEY BELIEVE. SO THEY ARE STARTING TO RECORD IT NOW. AND i HAVEN'T HACK YET. THEY PULL OF ME LAST YEAR FOR 6 MONTHS AND THEY ARE NOT RESPONDING TO ME TODAY AND I TOLD THEM TO GIVE ME A CHANCES. NO ANSWER

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Joe

Jul 7, 2019
0

Betting 100,000,000 n zynga freezes and I lose the bet. This has been happening all the time

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Maria Morrison

Jun 27, 2019
0

I am SERIOUSLY tired of not getting the helping hands that are sent to me!!!!!! If this continues I will not play Zynga games anymore. God only knows how much time and money I have spent on this game--i.e. Farmville 2 Country Escape. My player number is 71880448241.

Maria Morrison

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Maria Morrison

Jun 27, 2019
0

I am SERIOUSLY tired of not getting the helping hands that are sent to me!!!!!! If this continues I will not play Zynga games anymore. God only knows how much time and money I have spent on this game---i.e. Farmville 2 Country Escape.

Maria

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Dora Britton

May 16, 2019
0

Game developers filed a complaint with him. Now losing every game. He controls who wins or loses. So he his black ball me to lose every game with is cheating. Computer pulls back a card played and play in other card, this is why I complaint.. 000 from my game.

I complaint, he gave it back. But now I lose every game. Spade Plus developer black ball me to lose every game. Is this really fair to the consumer.

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Michael Lee

May 16, 2019
0

I have come across several people on Zynga who can taunt people with donkeys but no one can send them donkeys. Why is this?

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LILLIAN CYKO

Apr 20, 2019
0

5 WKS AGO . HERE GO AGAIN. I HAVNE'T DONE NOTHING WRONG TO THOSE PEOPLE. THEY CALLED ME AN OLD LADY, GRANDMA. THEY ARE JUST BEING UGLY THERE OWN BEHAVIOR. I NEED YOUR HELP TO STOPPED BLAMED ME TO SAY ANYTHING TO THEM .

THEY STOLEN CHIPS I HAD. 00 DOLLARS TO BROUGHT THE CHIPS SO I QUIT BUYING. I AM REALLY SENIOR CITIZEN. THEY AE ABUSED ME AND CUSSING ME , DIRTY WORDS, SEXAULTED. OLD LADY AND GRANDMA. i SWEAR TO YOU I HAVEN'T DONE NOTHING WRONG TO THEM. MOST PLAYER DOESN'T RESPECT.

THEY DO GET MAD THEY WANTED CHIPS DONATION TO THEM. I KEEP SENT TO ZYNGA THEY DON'T RESPOND TO ME. I TOLD THEM ZYNGA REPORTED I FEEL THAT IS ABUSED TO ME I AM 72 YRS OLD. THAT HARASSMENT. I AM GOING TO REPORT AND COMPLAINTS TO ZYNGA TEXAS HOLDEM POKER.

HONEST WITH YOU MOST PEOPLE ARE NICE AND NOT RESPECT TO…

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Mohammad Zayd

Apr 11, 2019
0

Dear Zynga Poker,

I loved your game and it's all features, 2 days before I sent you an email and I had received a email they will resolve my issue in maximum 48 hours, but 48 hours is over i can't received my chips back. Why???? My issue is Monday night I have 13 billions chips balance when i closed my game but when i got up in the morning my balance is zero. How is this possible??

I wont transfer any chips to others, i wont cheat any body you can check these things.

Please return my chips with palenty, hope you understand Thank you in advance

Mohammad Zaid

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Nancy Jones

Apr 10, 2019
0

I play Empires and Puzzles. I went to battle in war and got an error message. When I go nack in not only did I loose a flag but my top team was disabled. I spend a lot of money to play this game.

I f there's a glitch we should be better informed. The same happened to my alliance members. How can I get my flag and my 34 team back. How ?

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Jalena Goode

Apr 9, 2019
0

I want to bring to your attention is they use we'd to start with and ask you to go to hangout to do all the scamming. They hack, they steal your identity,and anything else they can do. I am not sure if you can do anything about it but hoping you warn people to not go to hangout with you don't know. Thank you

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Mohammad Zayd

Apr 9, 2019
0

Dear Zynga Poker,

I loved your game and it's all features, yesterday night I have 13 billions chips balance when i closed my game but when i got up in the morning my balance is zero. How is this possible??

I wont transfer any chips to others, i wont cheat any body you can check these things.

Please return my chips with palenty, hope you understand Thank you in advance

Mohammad Zayd

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LILLIAN CYKO

Mar 23, 2019
0

I COMPLAINTS TO ZYNGA AND THEY HAVE BEEN BANNED ME FOR ALMOST YEAR AND THEY REFUSED LET ME COME BAKCK. I TALKED TO POLICE DEPARTMENT THEY SAID I DON'T HAVE TO SEND MY ID DRIVER LINCESE THAT'S IS LEGAL AGAINST LAW TO GIVE ANYONE.

I CAN PROVE IT. I HAVE DONE NOTHING WRONG THOSE PEOPLE HAS BEEN COMPLAINTS ME THAT I WASN'T A GOOD MANNERS. YES I DO KNOW TO REPSPECT TO PEOPLE WHEN THEY PLAY POKER AND THEY ARE BEING UGLY TO EVERYONE EVEN MY FRIENDS TOO. I HAVEN'T NOTHING. THEY ALWAYS GET MAD THEY WANTED DONATIONS FOR EVERYONE CHIPS. BUT THEY ARE JUST A GAME TO PLAY. PEOPLE HAS BEEN UGLY THERE OWN BEHAVIOR. I AM TELLING THE TRUTH.

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Ellen MacDonald

Mar 6, 2019
0

I am having trouble getting Words with Friends to function. When those people I am playing with submit a word, I do not receive it and therefore the game cannot continue. I have attempted to contact your company on several occasions over the past two months but have not received any satisfaction. The problem continues.

Although I enjoy playing this game, I am at the point where I would not recommend this game or your company to anyone. At one point I was told to email my issue but I would not get a response, but the problem would be resolved.

To date the problem continues and therefore I cannot play this gsme. I suggest you get your act together or you will lose many customers.

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Linda Leverett

Mar 2, 2019
0

My complaint is with credits not given to the game Crosswords with Friends. 99 each purchase. 3378-5905-7193-07441 for Crosswords with Friends. Credits never added to game but money was taken out of bank. 332-0437-5047-31027 which was not credited to my account for Crosswords with Friends.

I would appreciate you looking into this problem I have and let me know what action you will take. Personally if you would just credit my account with the purchased coin packs I would be most satisfied. I really like playing Crosswords with Friends and Words with Friends.

please let me know as soon as possible what action will be taken. Thank you in advance. Linda Leverett

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Roberts Holliday

Jan 22, 2019
0

ZYNGA POKER IS BEING USED AS A BABYSITTING TOOL. PARENTS GIVE CREDIT CARD NUMBERS TO KIDS TO BUY CHIPS. KIDS GO ALL IN THE WHOLE GAME. ZYNGA POKER AT ONE TIME WAS FUN, NOW IT SUCKS! PLAYERS SHOULD PLAY WITH PLAYERS OF THEIR OWN LEVEL.

LIKE I SAID BEFORE, ZYNGA WAS AT ONE TIME A FAIR GAME,NOW ZYNGA SUCKS!!

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Gloria J Williams

Jan 16, 2019
0

When I log onto Words With Friends II on Facebook, everything looks normal, however, whenever I try to make a play on a game, my opponents disappear and play does not work. Have tried numerous times with same results.

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Terri Hubdrt-Moug

Dec 14, 2018
0

Had to get rid of Hit it Rich due to not loading and Black Diamond to...Now Wily Wanka Build the factory is doing the same! I'm on legal 57 and the game won't load to Play, it returns to desk top. Please fix

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James mcletchie

Nov 19, 2018
0

I spent 75 englis h pounds on zyng a poker this weekend and only received half the amount each purchase. And to top it of i didn't receive the 180 million for purchasing five times. I would like the amount adds back to my account. 9 billion.

If you do not please delete my account

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myriam maldonado

Nov 4, 2018
0

On November 1st i made a few purchases,when back to play the game and someone stole all my chips whice was close to 2.000.000.000 . Help me.Im a senior citizen and its not fair.

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Hector alejandro

Sep 14, 2018
0

I'm a faithful customer and I've been playing for a couple of months now and I spend a couple hundred dollars just to have fun on the game which I don't mind but what I mine in the Promenade got that every time I had the strongest hand on the game I always lost millions of dollar always the computer giving out to the Lord hand I would like to have a refund on the millions of dollars that I lost and

you could check on the computer and check my record I don't think it's right and I don't think I would play it again if I don't get a refund I love more than 10 billion dollars already like that when I go to buy chips I use my credit card and I don't have no problem I pay with whatever I want to buy anytime in the middle time of day just to have fun and it's been some time to plane but

this is…

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wayne smith

Sep 13, 2018
0

keeps asking me to go to Crome/settings.content to get in hititrich have done that but wont let me add the site any way to resolve

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Otis Broglin

Aug 29, 2018
0

After I advance to a higher skill level and get into the green advance area. why does your site constantly lose signal when I'm in a 100 million tournament. I've been playing about eight years. Is it because I don't buy chips.

Last week it stayed in the red all week and never lost signal

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Otis Broglin

Aug 28, 2018
0

After I advance to a higher skill level and get into the green advance area. why does your site constantly lose signal when I'm in a 100 million tournament. I've been playing about eight years. Is it because I don't buy chips.

Last week it stayed in the red all week and never lost signal

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Cheryl Stewart

Jul 30, 2018
0

Incredibly poor customer service! I have been having many issues for months but things have gotten even worse! Really angry that I have had no resolution regardless of the many times I have contacted customer service! many many emails and even tried a phone number that was given to me. I have left messages but never got a person and certainly no call backs.

I have had many issues - losing or never getting rewards, losing all of my masterys but the worst has been not getting the monthly crate/ animal I am supposed to get every month! I have sent many many emails to support in both ways I have but nothing done... I did not get my June animal and July came along and took my 20 $$ but again I DID NOT GET MY ANIMAL!!! WHYYY IS IT SO HARD TO GIVE ME MY DANG ANIMAL i PAID FOR!!! I have put in…

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Kathy Koster

Jun 26, 2018
0

Completed games are filling up my storage space on my ipad...can't afford an ipad with more storage. PLEASE ALLOW US TO DELETE COMPLETED GAMES!

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Julie Eder

Apr 13, 2018
0

I lost something and I asked for it to be returned. Customer service rep Camille very coldly dismissed my issue. Taking the time to do this is almost not worth my time but I’m angry. I spend quite a bit of money on this game and that is not going to happen again.

I lost the passion fruit timer frenzy and I don’t care what you see on your end because I did not reap any rewards from the supposed activation.

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Elizabeth Denise

Mar 22, 2018
0

00dollars for the space plus e game a few day ago and the 250 cash was not delivered to my game. I contacted spade plus and a customer service representative responded back to me in a e-mail asking me to send s screen shot of my receipt so I did many times. And the customer rep.

Always reply to my email asking for a screen shot of receipt , that I have sent countless times . the name of the customer service representative is Anil M. Please help me retrieve my 250 cash for my game spades

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Diane Houde

Feb 13, 2018
0

Last week I needed a bonus wheel to get my free scratchers, I played for hours on every single game with bonus wheel, I never got a bonus wheel, I gave up. Today need an epic win in The Crossroads, 3 or 4 times I would get squares that told me to pic, 3 times I won 100,000 or more and my points were never added to my total( I was on a free spin too) I would have had my epic win, instead I've gone broke on my IPad

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DELIA L HANDLEY

Jan 17, 2018
0

I bought several package tonight. The last was cheated me out of 19 stones. I had 23 I bought 70 more which should have shown 93 but instead shows 74. I watched it happen. This is not the first time.

I went to bed last night having 3 and this morning it showed 0. Iv spent a lot of money with you tpaying though google. I'm very upset and feel like a fool. I will not continue to be don this way.

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Bunny Joubert

Dec 23, 2017
0

They are so difficult to deal with! Long story short. Purchased coins for Words-three times; it shows on the screen that I have made these purchases, but Zynga has given me such a run-around that after 15 emails I am giving up.

I lost $15, did not receive coins, have been hassled beyond belief. I would not recommend Zynga customer service to anyone.

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Jean

Dec 21, 2017
0

Farmville 2 country escape (mobile) I have been playing Farmville for several years now and our co-op had never cloned before. While searching and checking out other co-ops to see what and how they were doing. I found that most were cloning so our co-op tried it too.

In three days we were shut down. I went back searching, found over a hundred co-ops requiring cloning to join in an hour.

Also found that this was a major complaint from farmville players. It was being reported to zynga and getting no results. Is the issue money? Is my co-op not buying enough keys and coins. To be granted that privilege. Why are some allowed to clone.

It seems to me and many others that Farmvilles co-ops are as infested with cloners as a dog with fleas. But only a few are shut down.

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Jean H

Dec 20, 2017
0

My co-op is being punished for cloning. When three fourths of your co-ops openly advertise cloning. It has been repeatedly reported but nothing has been done. Now my co-op started cloning also and are punished for it when your co-ops have closers like a dog with fleas.

So why is cloning ok for some co-ops but not others. Your playing field is definitely unfair.

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Jake Medlock

Oct 7, 2017
0

It's a great game, but the only problem I have now is that my account has been banned I don't have a clue why, will you give me the reason why my account has been banned please. Thank you.

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Eren Cooper

Dec 1, 2016
0

I'm an avid Words with Friends player. I love the game and I mindlessly play it all day long with many of my Facebook friends. One of the most recent updates to the game now allows for random "gifs" to pop up after certain words are played. Yesterday one of my opponents played the word, "AGIN" and a terribly racist and highly offensive gif popped up on my screen afterwards. I attached it below, but if you can't see it, let me describe it for you.

An overly buff, big-lipped, half-clothed black man with a 70s style Afro receives a welfare check in the mail. He immediately takes the check to the liquor store to buy a bottle of booze and then skips happily through the ghetto with it. What in the world? I need answers from Zynga, the creator of the game. I need answers from Facebook the host…

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Faith Stammers

Oct 13, 2016
0

99 for gems to open the wildlife centre on Farmville tropical escape. Since using 400 gems to do this my game is frozen and I cannot do any other quests or grow items or make items. I am not happy and will never spend money on a game again.

For starters Zynga has no 1-800 number for support and this is very frustrating when you need help.

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Alem

Sep 18, 2016
0

I had 2 billion + chips. I didn't talk rubbish with anyone, neither did I transferred chips with someone. I have done nothing wrong against the rules and regulations of zynga. Now my account is banned. I want Zynga support to unlock my account with full chips which I had.

Failing to do that then I will have to file case against the company.

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Dominic

Aug 17, 2016
0

The poker app has problems. All of a sudden zynga appears to have made a majorly non righteous change. Namely being that on the gifts to send you can't buy your friends and fellow poker players any imaginary alcohol whatsoever.

What is their problem with a few friendly imaginary beer/wine/champagnes with your fellow competitors? Kids, shouldn't be on the app, in fact nobody gambling with fake money should care about fake beers surely. Alcoholics? Pretend its a lemonade.

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debby cruise turley

May 19, 2016
0

I won 3 elephants and 3 sheep maybe 4 sheep on feed panel. I took the animals out of gift box and placed them on my farm. A message popped, up oh no we have a problem, I clicked on ok only thing i could do.

It reloaded my farm, animals were missing. I looked in my gift box and in storage they were just gone. I have gotten many animals from farmville neighbors on feed panel before and this has never happened till now.

I oved the animals and had them placed on my farm. I cannot understand why this just started happening. I have lots of animals I got that way. Never had a problem till recently.

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Vincent Grashaw

May 5, 2016
0

I joined a 5 million dollar buy in sit and go tournament. While playing I got booted off and I lost my 5 million dollars. It left me with only a little more than 300k. I worked a long time to get to the 5 million dollar buy in.

I expect to be given these chips back.

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Allacen Rathbun

Dec 9, 2015
0

I have deleted all games on all my devices that are from zynga on words with friends your company does not allow derisive racial words which is as it should be however derisive words that apply to Caucasians are allowed for example "whitey " which the words for friends dictionary defines as "a derisive term used by blacks about certain whites".

I find this extremely offensive and racist and plan to carry my complaint as far as I can with the government you should be ashamed of yourself.

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Jody. North

Dec 5, 2015
0

Here we go again with another event that is impossible to be completed as getting the more difficult items is nearly impossible. I wrote to you during the last event for this same thing and got no answer. I honestly don't expect one now.

I am trying to get the more rare phase 3 grapes and it has been 5 days with not even one of those. I pay diligently many times a day. This smacks of a rigged game to me. Shame on you and your game and your lack of attention to people's complaints against Zynga corporate office and their corrupt executives.

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Dick

Nov 22, 2015
0

Zynga black jack game is a rip-off. The odds of the player winning is way lower than other sites such as GSN. Out of 82 hands played, the house won 48 hands including 5 black jacks, the player won 25 hands with 2 of those being blackjacks. There were 9 pushes.

I played the odds that Las Vegas recommends. 5% and Push=11%. It is time for me to remove my account and call Zynga customer service to complain.

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grace kokot

Nov 18, 2015
0

00 for more credits I played and ended up with 16029250. Today I logged on and it showed 7 million something I thought I appeased you when I purchased but you seem to have other ideas. I can' tell you how many times you have changed my score I believe it's some thing like THIRTEEN times.

I would like to know how you can just change a score without an apology or explanation to your customers.

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charles detwiler

Oct 20, 2015
0

After Zynga's latest poker update the game is slower and more jerky than ever, It won't recognize bets and takes so long to load. I have been booted while waiting to either call or bet. This happens so much I may quit playing on this site.

I have been booted at LEAST three times while playing. There is no complaint hotline to call so I have to keep trying online forms like this. Does anyone have a phone number for Zynga poker? I believe they are located in San Francisco.

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joy denney

Oct 19, 2015
0

The recently added chat room on Words With Friends has gotten out of hand. It has turned into nothing but a Porno chat room and has made many women uncomfortable. Would you please check into this and try to stop it?

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Gary

Oct 8, 2015
0

I keep getting a message saying that my internet connection is gone - I have been playing every day for quite some time now and now this - my internet connection is fine - what is the problem on your end? I need help contacting Zynga corporate offices but have had no luck.

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Sharon Nolte

Sep 29, 2015
0

To Zynga, I am sorry to have to report this again, but FV2 keeps freezing up on me. It is going on the 2nd week now. To be honest I am about ready to quit because I always have to shut down the game because of the game freezing up on it.

I start answering requests or planting crops and the it freezes up on me and says Fire Fox not responding. I already had Firefox refreshed and so it is not them. It keeps saying at the bottom of the page Waiting for so and so to respond and then it freezes or crashes.

I go to visit neighbors and it freezes again. Very frustrating. I don't like to play the game like this shutting it down 7 times or more a day. Not good for my computer. Could you please fix this issue.

I don't want to loose my ranking because I work hard to get to the level I am at now,…

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peggy deren

Sep 28, 2015
0

I complained about someone on Words with Friends using vulgar words and starting games with me and refusing to play them. You wrote to me and said you took care of him, which I appreciate, but now I cannot get into Words with Friends, Texas Hold-em Poker, Hidden Haunts, and Mystery Manor. I play these games every day and I love them, so please fix this!

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