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Windows

2.0
61 complaints

Address

One Microsoft Way, Redmond, WA, 98052-6399

Complaints

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Claire Rickards

Sep 16, 2015

I have contacted Microsoft several times to complain about Windows 10.

I have lost 14 months of folders, files and photos by a failed download.

I want compensation.

Customer services have been terrible and have passed me from person to person and will not help me.

Please contact me immediately.

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Mrs Dodson

Aug 28, 2015

I am being called by people who claim to be windows technicians and have had a fair number of calls from different people and when I said I will not give out my details and that I do not talk to cold callers, they hang up.

I am 65 and experience computer user and do not like being persistently.

I know several people who are being hassled by unknown callers who claim to be from Microsoft technical department.

I would like you to look into this as albeit I like Windows 10, it seems like they are targeting people to try to get them to buy or download software and feel extremely suspicious of this kind of thing.

I have message people on Facebook to warn them not to give these callers any information and hope Microsoft can trace the perpetrators of bothering people and been rude and…

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Harry Nienhaus

Aug 25, 2015

I had a horrible experience with your Windows 10 free "upgrade" and with much difficulty I was able to restore my windows 7 operating system.

I tried to uninstall windows Silverlight program but the uninstall option didn't work and I receive notices about "upgrading" to windows 10.

I promise that I will never buy a new computer with a windows 10 operating system or any similar operating system.

Windows 7 is the best operating system I have ever used.

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Louis E. Little

Aug 15, 2015

I downloaded windows 10 and soon after downloading the start button stopped working.

I have contacted Microsoft on 5 different occasions, having to wait 3 hours.

When I did talk to someone, they were unable to solve the problem.

The last time they said they were going to have a tech call me.

That was 5 days ago.

Their absence of a complaint website shows how little they care about their customers.

It's been two weeks now and am still unable to use the start button to get into any programs.

Also, I must mention that I also contacted Dell to try and solve the problem.

After OKing a fee they tried to resolve the problem, but were unable to.

They at least did return the fee.

Not very happy with Microsoft and the way they treat their customers.

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Marc Kantrowitz

Aug 10, 2015

I reserved the free download for Windows 10 and installed it less than a week ago.

When I used Microsoft Edge, I received an error report which froze the site and was unable to solve the problem.

Since I paid $149.

00 for technical support, I called for assistance yesterday; of course it took the technician more than an hour to find my account in spite of my giving him all the needed information.

He then spent more than two hours downloading scans for malware with no result.

Finally at 8PM he said he would call today at 8AM to see if problem was resolved; it was not!

This individual arranged for a Level 2 technician to contact me at 10 AM.

This individual spent from 10 AM until 3 PM today trying (fruitlessly) to solve the issue.

He got it to the point where Windows 10 no longer…

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Phil robson

Aug 3, 2015

Upgraded to windows 10 after Microsoft checked my system and said its ok.

They didn't take into account I am using a pcie hardrive.

The upgrade deleted the boot manager and so no access to information .spoke to someone on chat waited 2.

5 hrs and he told me to download windows 10 I can get from their site.

It's only upgrade what is use for upgrade if when it upgrades it deletes partitions needed to boot.

Tried again tonight spoke to a tech (supposedly) to after which she basically told me to either keep windows 8.

1 or purchase windows 10.

Then told me to ring a number to which I did was on hold for an hr with just music no queue position or anything ended up hanging up how do you get Microsoft to acknowledge or do they just shit on the little guy.

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Jon McCormick

Jul 31, 2015

Accepted your offer to upgrade to windows 10.

Computer has been out of service ever since.

28 hrs so far.

Cannot reach Microsoft Windows support by phone.

Tried for 3 hrs.

Intend on taking computer to be repaired tomorrow.

And suing you for whatever its costs.

Thank you for your superlative service.

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jim gee

Jul 28, 2015

In my Windows 10 email trash it always states that I have 2 emails to dump, but when I try the number 2 changes from black to yellow but there are no emails present in the trash box.

Why can't I get rid of the number 2, whatever its color?

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Anonymous

Feb 16, 2015

Today I got a call from a person in NJ saying he was from Microsoft and had seen I was having problems with some programs on my computer.

It has come up when there have been problems that Microsoft will try to find a solution and contact me when they find this solution.

I could not understand what his name was, I had a hard time understanding what he was saying, but got the gist of it.

Microsoft would fix the problem.

I did not realize until later he was calling from a pay phone #818-239-1445.

In my stupidity, I allowed him to get into my computer to show me all the problems.

It came up a lot.

After again telling me my computer was about to crash and it might, how do I know until it happens, he informed me of what the cost would be.

He now has control of my computer!

He also told…

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Anonymous

Feb 16, 2015

I'm a Microsoft Partner.

I downloaded Windows 8 Consumer preview months ago.

Never liked the fact that I HAD to register or sign on to a Cloud based account.

Just downloaded the Windows 8 90 Day trial Enterprise (Enterprise typically based on eopen License, so ment for commerical use).

I installed it.

I heard MS removed the start button recently, compleatly from the OS.

Why, if the end user wants it!

Heck, even Windows 95 contained progman.exe (Windows 311's GUI/Program Manager).

Let the user decide!

Further I noticed when I joined the workstation to my domain and attempted to logon, it forced me into signing into a Cloud based (MS Live) account.

How abhord is this! on a corporate network!

It made me so upset I just flipped the power switch off.

No power shutdown on the desktop…

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Anonymous

Feb 16, 2015

On Friday I purchased a laptop.

I did not want Windows 8, but it came preloaded and I wanted this particular laptop.

I do not care for the start menu or how you have to use windows 8, but I can perhaps live with it, as well as the time it takes for new drivers to be available for my printer, NAS drive, external webcam, and so iTunes will recognize my iPod, HOWEVER, the fact that I can no longer get or run gadgets is crazy.

I got used to and then loved them with Vista and then Win 7, but Microsoft has removed them entirely and I can't get them back and it's just a lost function.

Why in the world would you give something to your customers, get them to like it and then take it away?

Because it's not about the customer but how much money you can shove in your pockets.

Furthermore, the…

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