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Windows

2.0
63 complaints

Address

One Microsoft Way, Redmond, WA, 98052-6399

The majority of complaints center around Microsoft forcing unwanted Windows 10 upgrades without user consent, often causing significant compatibility issues with existing software and hardware. Users report losing files, functionality, and productivity, with many expressing frustration over poor customer service and the inability to easily revert changes. The overall experience reflects deep dissatisfaction with Microsoft's aggressive upgrade tactics and product quality.

Generated 7 days ago

Common Issues

45% (28)
automatic upgradeno consentno decline button
30% (19)
apps not workinggames stoppedDVD won't play
15% (9)
not user friendlycomplicatedhate it
10% (6)
updates failedautomatic updateslost work

Complaints

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Judith Inanchy

Sep 28, 2015
0

I was using Word 7 and was content. Then daily, a notification to upgrade to Word 10 was posted on my computer, a real harassment But since Microsoft "guaranteed" that if I don't like W10, within 30 days I can return to W7. why worry. So I made the bad move, but soon was convinced that Window 7 suited my needs better. No problem, I thought, back to 7 then. Unfortunately, Microsoft's technical department is not wort a dime. The woman who took my call, assured me that that is not a problem, she will do it in no time.

Three hours later, I could not even turn on my computer and keep it turned on. There was nothing left on the computer that worked. I called a professional, who told me that the technical help emptied all my program files and transferred them to her own hard drive and was in the…

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Verne Wolfe

Sep 19, 2015
0

I upgraded my windows 8.1 to windows 10, since I already had a copy of Minecraft 8.1 edition on my computer I was supposed to get a free copy of Windows 10 Minecraft beta edition, all I had to do is enter a redeem code to download it. When I tried, it said that I already used the code, which I didn't. After trying to figure it out for a couple of hours I decided to go to the App. store and purchase it for $9.99. After I downloaded it my grandson went to play it and it said we weren't connected to the internet, when we most certainly were so he was unable to use it.

I contacted game chat support where she took remote access of my computer but was unable to figure it out. She told me to contact game support by phone and talk to someone there, so I did. He also went through what the last…

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Claire Rickards

Sep 16, 2015
0

I have contacted Microsoft several times to complain about Windows 10. I have lost 14 months of folders, files and photos by a failed download. I want compensation. Customer services have been terrible and have passed me from person to person and will not help me. Please contact me immediately.

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Mrs Dodson

Aug 28, 2015
0

I am being called by people who claim to be windows technicians and have had a fair number of calls from different people and when I said I will not give out my details and that I do not talk to cold callers, they hang up. I am 65 and experience computer user and do not like being persistently. I know several people who are being hassled by unknown callers who claim to be from Microsoft technical department. I would like you to look into this as albeit I like Windows 10, it seems like they are targeting people to try to get them to buy or download software and feel extremely suspicious of this kind of thing.

I have message people on Facebook to warn them not to give these callers any information and hope Microsoft can trace the perpetrators of bothering people and been rude and offensive…

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Harry Nienhaus

Aug 25, 2015
0

I had a horrible experience with your Windows 10 free "upgrade" and with much difficulty I was able to restore my windows 7 operating system. I tried to uninstall windows Silverlight program but the uninstall option didn't work and I receive notices about "upgrading" to windows 10.

I promise that I will never buy a new computer with a windows 10 operating system or any similar operating system. Windows 7 is the best operating system I have ever used.

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Louis E. Little

Aug 15, 2015
0

I downloaded windows 10 and soon after downloading the start button stopped working. I have contacted Microsoft on 5 different occasions, having to wait 3 hours. When I did talk to someone, they were unable to solve the problem. The last time they said they were going to have a tech call me.

That was 5 days ago. Their absence of a complaint website shows how little they care about their customers. It's been two weeks now and am still unable to use the start button to get into any programs.

Also, I must mention that I also contacted Dell to try and solve the problem. After OKing a fee they tried to resolve the problem, but were unable to. They at least did return the fee. Not very happy with Microsoft and the way they treat their customers.

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Marc Kantrowitz

Aug 10, 2015
0

I reserved the free download for Windows 10 and installed it less than a week ago. When I used Microsoft Edge, I received an error report which froze the site and was unable to solve the problem. Since I paid $149.00 for technical support, I called for assistance yesterday; of course it took the technician more than an hour to find my account in spite of my giving him all the needed information. He then spent more than two hours downloading scans for malware with no result. Finally at 8PM he said he would call today at 8AM to see if problem was resolved; it was not!

This individual arranged for a Level 2 technician to contact me at 10 AM. This individual spent from 10 AM until 3 PM today trying (fruitlessly) to solve the issue. He got it to the point where Windows 10 no longer froze up…

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Phil robson

Aug 3, 2015
0

Upgraded to windows 10 after Microsoft checked my system and said its ok. They didn't take into account I am using a pcie hardrive. 5 hrs and he told me to download windows 10 I can get from their site.

It's only upgrade what is use for upgrade if when it upgrades it deletes partitions needed to boot. 1 or purchase windows 10. Then told me to ring a number to which I did was on hold for an hr with just music no queue position or anything ended up hanging up how do you get Microsoft to acknowledge or do they just shit on the little guy.

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Jon McCormick

Jul 31, 2015
0

Accepted your offer to upgrade to windows 10. Computer has been out of service ever since. 28 hrs so far. Cannot reach Microsoft Windows support by phone. Tried for 3 hrs. Intend on taking computer to be repaired tomorrow. And suing you for whatever its costs.

Thank you for your superlative service.

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jim gee

Jul 28, 2015
0

In my Windows 10 email trash it always states that I have 2 emails to dump, but when I try the number 2 changes from black to yellow but there are no emails present in the trash box. Why can't I get rid of the number 2, whatever its color?

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