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Windows

2.0
61 complaints

Address

One Microsoft Way, Redmond, WA, 98052-6399

Complaints

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Betty Tanner

Feb 12, 2019

This del computer is the worse computer I ever saw I hate it and it should never be sold for the $ I paid for it first no Microsoft office, next all the POP ups and the ads never saw so much PLUS some garbage says buy I am not buying anything fixing to get a HP they do not a have this junk next the start up menu all that junk when finally desk top comes up can't find a way to put something in it so don't have to look every where for it and no file edit & ect on top next can not put some things on desk top call to ask a simple ?? and want to take control no way with some one you do not k now just tell me where to look NEXY those stupid pictures when turn computer on why do you need these you DON'T a nuisance this window 10 is awful especially when had 1 for so many years a lot of programs…

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Benjamin Gervais

Dec 26, 2018

I have to vent about this issue on a website that seems to welcome consumer feedback, because of course Microsoft themselves have no time to waste actually listening to their customers.

I figured there's no real point using the forums or any official form of communication, because let's face it, they don't care about what people have to say.

In terms of big corporations, Microsoft has, after all, astoundingly, and consistently, remained one of the worst throughout the years.

Now, the issue itself: Windows Update.

This honestly wasn't such a big deal a few years, or even a few months, ago.

I certainly can't remember having this difficult of a time on Windows 7.

But nowadays, it seems every three days or so (sometimes it's less than that, sometimes it's one day after the other),…

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Bridget Patterson

Apr 14, 2018

After the last update my solitaire collection disappeared, prior to that my magic puzzles also went.

Why has that happened?

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Richard Lloyd

Sep 12, 2016

After 1 yr anniversary update on Windows 10 my Logitech cam stopped launching.

Here are my latest case number 1353623013.

After the tech contacted me he told me in about half an hour he was going off shift and would contact me the next day. that was on Sept 9th and I have not heard back.

I also tried to have Logitech come up with a solution and they say Microsoft needs an update on their files. because of the Anniversary update.

I am caught in the middle and this is very poor customer services when you have customers wait for your agents and they never get back with you.

I cannot even go back to the previous build now because of the time elapse.

Just send me a new installation disk for Windows 10 home plus with key and I will redo everything myself and be able to start over with this…

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Roger Slater

Aug 24, 2016

I have owned my computer for years with Windows 7 on it and I liked it just fine.

Then, those idiots at Microsoft started sending me these free offers to upgrade to Windows 10.

I am not interested.

I turned it down multiple times.

Then, one morning, I woke up to find that windows 10 had been downloaded onto my computer without my consent.

Over the next week the computer performed more and more poorly and, finally, at the end of the week it would not work at all.

I asked some of my coworkers to look at it for me but no one could make it work (I work in Afghanistan).

I spent $52 to send it to my home office in Guam where they told me that there was nothing that could be done - my computer is now nothing more than a boat anchor.

So, I ordered a used older computer on eBay that still…

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Dave Dunglinson

Aug 15, 2016

Whilst I understand, from Microsoft's point of view, that automatic update downloads may be preferred, it is however infuriating when the process causes my PC to slow down to the point I have to stop work for an hour or so to preserve my sanity.

What possible justification can there be for not allowing users to schedule downloads and installation at a time of their choosing?

Microsoft's idea of idle time does not coincide with mine.

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Jack Wilson

Aug 6, 2016

I want to burn a copy of a cd using Windows 10 but you only allow it with XP 32bit.

I am fed up with Windows 10 and wish I had never accepting the "so called" upgrade.

How can I make a copy?

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Lynne Maclachlan

Aug 2, 2016

Since switching to Microsoft 10, I find the games experience has been terrible.

The games either stop in the middle of the game or they cut off entirely switching me back to the desktop.

As a senior, I enjoy playing these games as they keep my mind active.

However, I now find that I end up turning the computer off.

Is there a way to fix this problem?

I would certainly appreciate it.

Thank you for any help.

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Cindy Clay

Aug 1, 2016

I kept getting a message telling me there was a upgrade for my phone every day for a month, so I finally clicked for the upgrade to proceed.

After doing this it gave me an email address without giving me my password.

Now when I try to download a game or an apt it ask for my password which I can not provide because I don't know what it is because I didn't ask for a new email address or password.

I tried on line four times and could not get a password so I called trying to get it and got transferred from one person to another about four time which wad upsetting and got aggravated and hung up.

All I want is a password for the new email address that you gave with the new update because if not your windows is not worth much to me.

If I can't use my phone for what I want.

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Sue Dillard

Jul 31, 2016

Downloaded Windows 10.

Got to a place given a choice of "install now" or "enter date to install".

Install date was today, 8/31/2016.

Had computer turned on as had been instructed.

Got an email from Microsoft customer service that install was about to begin and gave minutes and ticking seconds until installation.

Employee said computer may turn off from time to time but for me not to touch anything and they would send me a contact message when the installation was completed.

All I have received is several messages stating upgrades were found but failed.

Last message stated the " FREE installation of Windows 10 is over".

It is a good thing this was supposed to be Free.

So far, it has not cost me anything but a great deal of my time and a greater deal of frustration.

If I had paid…

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Magali Ramage

Jul 20, 2016

Windows 10 is a scam.

I have nothing but issues.

I spend half my time looking for fixes.

I used to enjoy using my computer.

Now I hate it because of windows 10.

How do Microsoft bring out a product that we pay for that is an inferior product!

I can't even open a file in file explorer!

All I get is Not responding.

What a joke.

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Lex Shennan

Jul 18, 2016

Three times now I have been working on a Word 10 file and haven't had a chance to manually save the document, when windows ten has installed updates and I have lost days worth of work because it didn't autosave before installing updates.

I didn't want to update to windows ten in the first place and know it is deleting files for me.

This has already impacted my job performance due to not being able to produce work that I have already done yet gets deleted or lost.

I have searched everywhere on my computer for where these files may have been backed up and have found nothing.

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Arlene Branc

Jul 15, 2016

On July 14th Microsoft had installed some updates, I had several games already on my computer that worked fine and now they will not open in full screen, I have gone in the options to be sure the full screen box is checked but my games still will not comply.

I have noticed every time Microsoft does an upgrade on one thing it prevents something else from working, and it is very annoying.

I am reluctant to have a tech remote in on to my computer because they only make it worst downloading malware and garbage.

Just inform me as to how I can get my game to work with what ever Microsoft installed on my computer.

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Beverley reynolds

Jul 11, 2016

I downloaded Windows 10 and I hate it.

Why call it an update when it actually wipes away all the good stuff.

I had no sound on my dvd or c.d. no games cannot shut it down properly.

You do not mention any of these things when you keep advertising it but clearly they are a problem as it is plastered all over google.

I am disgusted that you can do this to your customers - you have caused me no end of stress and time wasted.

Don't do it again - I don't want to be plagued by messages saying update to windows 10 when it is rubbish.

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Kenneth E. Biggs

Jul 11, 2016

When I upgraded to windows 10 it dropped my tree spider solitaire card game.

When I try to reload the free version it goes to a version that charges a fee.

Typical ripoff from Microsoft.

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John Taylor

Jul 9, 2016

Bought a Dell laptop with a pre installed version of Windows 10.

3 weeks later the software will not allow me to access printer/scanner.

Keeps saying port cannot be created...than tells me the printer is off or is offline.

Called Cannon (great customer service!) they sent me a replacement printer the next day. reinstalled software and the problem still persists.

Called Microsoft tech. support and they want $100 to perform advanced troubleshooting!

I guess I need to return this computer, losing all the data saved on it and buy an Apple.

I need help with a brand new computer and Microsoft charges 100 dollars for that.

Very poor customer service.

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Paula

Jul 8, 2016

Windows 10 has been trying to download for quit sometime now.

I keep refusing it.

Now when I get on MSN or facebook my laptop freezes up.

I can't x out or anything.

Keep getting windows has a problem and needs to restart.

This is more then 5 times when I am on the computer.

I thought it was from something else but then it dawned on me it's Windows and Microsoft doing this.

How can I make it stop so I can do my work and relax on my computer?

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Scott Leibold

Jul 7, 2016

Working on my HP PC running Windows 7 and popup came up offering the free upgrade to windows 10.

Attempted to close it but it automatically started and completed the upgrade with no option to decline the upgrade.

Disabled some applications and made others not operational.

Found info on how to go back to Windows 7 but I was away for a month and the ability was lost.

Had to call HP to have windows 7 reinstalled and all other applications reinstalled at a cost of 329.

99.

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Maureen Goede

Jul 6, 2016

I have received two calls from this number 1-949-009-0302 and they tell me that my microsoft windows products have been tampered with or hacked or whatever and that I should contact them immediately.

There is no such number and I do not call them, but, I think you would like to know what is going on just in case you can trace it.

Thanks and I do like your product but this is the only way I know to get in touch.

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peter goode

Jul 4, 2016

I had notices on my computer to update to windows 10 witch I cancelled.

It has now done that, presumably by you.

It has messed every thing up .

I have had to change my email address as well and I am not at all happy.

I know it can be rectified with a charge but don't see why I should be paying for something that is down to you.

Would you please put this matter right or I will be looking at this further.

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graham thompson

Jun 18, 2016

MSFT "hacked" my computer, installing windows 10 without my knowledge or consent.

A call to your tech support resulted in being on hold for 1/2 hour or more then being transferred to someone that could help.

I was disconnected.

Somehow I managed to get rid of this program.

Now you've done something else to my computer with one of your automatic "updates" (more hacking).

It has changed my screen, e-mail function.

Now my inbox reads I have 25 unread e-mails when in fact I have 7.

Exactly what right does the Microsoft corporate office with my computer?

We're done as a customer.

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GP Young

Jun 16, 2016

I bought a new computer earlier this year and was advised not to use Windows 10.

I have been constantly bombarded with requests to' Upgrade to Windows 10' all of which I 'delayed' ( since I was not given the option to cancel).

A few days ago I found that my machine had been turned on remotely and Windows 10 had been installed.

I asked for it to be uninstalled and it reverted to Windows 7.

However, it has wiped off my' Office' app and I am unable to restore it.

Since I use my computer only for writing documents it effectively useless to me!

It seems that all my security systems can not stop Microsoft from hijacking my computer!

Naturally I am furious.

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paul scherig

Jun 15, 2016

Microsoft upgraded me to version 10 without my ok.

I called to have them put old version and they lost my email.

I have legal documents there.

They haven't restored outlook which was on there before.

I need my email and my legal documents.

They put me on hold and never came back.

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Sharon

Jun 9, 2016

Was on the internet doing patient contacts, went to the sand box, and came back to Microsoft hijacking my laptop to install Windows 10, they had no decline/opt out button, had disabled the keyboard and this went on for hours bringing my sick day to a screeching halt.

Thank God, I found the decline button on the customer agreement form which then allowed me to opt out of Windows 10, but then it took hours to restore my previous software and then had to reconnect to the wifi.

Thanks for wasting my whole day Microsoft, you're no better than Malware.

I'm switching to Linux.

Say goodbye to a 30+ year customer.

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Karen Pullin

Jun 2, 2016

I woke up this morning and my computer said welcome to windows 10.

I knew at that point that I would have a horrible day since my computer was not compatible with it, that is why I never downloaded it myself.

I called Microsoft at 8:00am this morning and talked to Santos and he tried a bunch of stuff and then said that he needed to repair my files.

That took until about noon.

He disconnected the chat session, I let the repair run and when it was finished I waited on hold for another hour and called and talked to another gentleman and he tried a couple of thing and sent me to level 2 support who proceeded to fix it as well - he did a malware scan and an adware scan and then told me that my computer was not compatible with windows 10 duh, I already knew that.

He said that I would have…

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