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Waffle House

4.0
86 complaints

Address

5986 Financial Drive, Norcross, GA 30071

Waffle House complaints reveal systemic issues with service quality (slow, inattentive staff), cleanliness (dirty tables, floors, and equipment), and food preparation (cold, overcooked, or incorrect orders). Additional concerns include unprofessional staff behavior, excessive noise levels, and inadequate staffing during peak hours. Multiple locations show repeated patterns of poor management and employee training.

Common Issues

45% (39)
slow serviceignorednot taken care of
30% (26)
dirty tablesfilthynot cleaned
25% (22)
cold foodovercookedundercooked
20% (17)
rudescreamingprofanity
10% (9)
loud musicnoisecouldn't talk

Complaints

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Barbara Stasko

Jul 6, 2018

Jeff and I went to your Waffle House at 1050 East Dublin-Granville (161) Road in Columbus, Ohio on the 4th of July.

We always had great cleaniness, great service and food on your store on South High Street.

So much that we stop at this one.

After we ordered and looked around--their was: Food under our table and throughout the store We had to have our table to be wiped off When i got up to go to the bathroom, i almost fail.

There was liquid creamer on the floor and the waitress was walking all through it and did NOT clean it up.

Behind the counter where they were cooking-someone dropped a large order of hash brown on the floor and everyone was walking it through it.

On one table there were dishes stacked on a near by table waiting for someone to take care of.

It looked like dishes…

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Charlotte Moore

Jul 6, 2018

I went to Waffle House this morning 7/6/18 on my way to work.

I only ordered a Pecan Waffle.

Sara Sue was waiting on me.

She charged me before I got my food and the bill was 4.

78 and I gave her a dollar tip.

I waited literally fifteen minutes on my waffle, then I asked how long does it take to cook a waffle?

Then another work checks it and says did you want it dark.

I told her know and to give me my money back.

That is when another worker Myte intervened and said I will cook you another one and it will only be a minute.

Sara Sue this entire time was walking back and forth, not working, playing and my food was burning up.

Very poor service and since I paid in advance she even got a tip.

This was store 1697, 375 N.

US Hwy 67, Florissant, MO 63031.

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Sabrina Parks

Jul 4, 2018

My husband and I visited Waffle House on Blythewood Road in Blythewood South Carolina the window was lined with flies and we asked the waitress to see if they could put something down to clear the Flies she said we can't do anything about that while customers are here so I didn't say it to her but when we move she had at least 7 minutes to put something on a cloth and wipe the window sill down to repel flies and she did not her name was Ruby on July 4th at 8:15 a.m.

I think this was very unprofessional and nasty with a capital N.

Thank you Sabrina S.

Parks

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Candice

Jun 28, 2018

We travel a lot for my disabled sons doctor appointments so we eat out frequently.

We stopped by the plant city waffle due to the bad weather on the road.

We were there about 3:30 and the only customers in the place.

The floor had lots of food all over it, the window we sat by has something black on it and there was a funny smell.

We only stayed because with my son once we go into a restaurant he won’t leave until he eats.

The food was good, but the waitress seemed like she was bothered by our presence.

She did not refill drinks and was not friendly at all.

She did spend quite a lot of time talking to two girls who came in whom I assume were her friends.

We still left a tip, because regardless of service I believe it’s rude not to but we will not be going back!

Thanks for your…

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Crystal Blaney

Jun 27, 2018

I filled out an application to become a manager, well I went through the process and spoke with Kashara Moorman and Inge Werts, everything looked good, they set me up to do an in unit to learn what the managers do for the weekend of 6/22-6/24, and then today I received this email...

June 26, 2018 Dear Crystal, Thank you for your interest in the Restaurant Manager opportunity with Waffle House.

We are honored when an individual considers a career opportunity with Waffle House.

We receive many applications for the Restaurant Manager position and unfortunately, we are unable to select all job candidates for further consideration.

We have reviewed your electronic application and have determined that other candidates more closely meet the qualifications of this position.

We will not be…

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Melanie

Jun 22, 2018

Food cold!!!!!!

Visited WH Phenix City Alabama @3 am 6-22-18 while traveling to Savanna.

Food was cold and guts tasteless and lumpy.

Ordered scrambled eggs, raisin toast, bacon and grits.

Asked waitress to heat it up.

No microwave so they recooked order minus the cold hard bacon.

Barely, I mean barely, warm.

So tepid the butter wouldn’t melt on toast or grits the second time!

Was not busy, only 2 other customers!

Waitress was nice but you could tell the cook ( listening to his music with earphones completely disinterested) had an attitude.

Place is old and greasy with dust stuck to grease on the tile walls.

This place needs a serious cleaning at the very least!

It’ll be a long time before I visit another WH and I’ve loved them for years!!

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Jane White

Jun 22, 2018

Our waitress was not at all attentive.

She waited 10 minutes after taking our order before she called it out to the cook.

She never came and asked if we needed drink refills or anything else.

All the staff was very loud, yelling, laughing and cursing.

A man came in with a bag and box of frozen shrimp for one of the cooks who wasn't working then.

The waitress threw the shrimp in the ice they use for customers' drinks.

I had to clean food off my seat before I sat down.

Also, when the waitress handed me my change she was eating something, and in amongst my change was what looked like a butterscotch or caramel morsel used in baking.

This was in Richmond, Va on Willis Road and our waitress was Donna.

We are staying in a nearby motel for a few days, but we won't be eating there again.…

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Corey Prince

Jun 9, 2018

I went to the waffle house in port orange on nova rd in florida and i experienced some of the worst service i ever experienced,, our server clearly didn't like us, she never acknowledged us or nothing, our food was as horrible as the service,, normally we eat here once a week and look forward to doing so but this experience is a potential game changer,,, i needfor someone to contact me so i can give better details,, my name is Corey prince and my number 386 451 3397

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Kevin Abel

May 13, 2018

This is a compliment.

The workers hustle and move fast to serve food.

I think they deserve credit for their effort.

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Maria

Apr 21, 2018

The waffle house on NC 54 Durham Nc doesnt care about their customers, we were in there for 40 min waiting to get a table wiped and in the end the server just ignored us, customers were walking out and they made no effort to clean the 3 empty tables so people could sit its not the first time this has happened in fact this has happened four times already

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Jason Robbins

Apr 14, 2018

My complaint is very disrespectful lady does working at the waffle house here in Decatur Alabama Beltline when having really really bad major problems with my knee and I have my knee propped up in a chair in the lady wants to take another chair and hit my leg with the chair you know it's very disrespectful you can see I really did not appreciate that the restaurant because of the way she acted like it was just nothing to it wouldn't have my leg propped up if it was just nothing to it

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Will Gegenheimer

Mar 29, 2018

Waffle House on Manhattan Blvd., Harvey LA.

Needs management.

I am a regular at Waffle House And am only sending this message to help improve this location.

I have not been to this location in about 3 weeks.

Today March 29, 2018 was not a good day.

The counter to my left never got cleaned the entire time I was there.

Service was slow then non existent.

I ordered the All Star breakfast and coffee.

Coffee came in about 10 min.

Bacon came in about 10 min.

Waffle came about 15 min later, a drop and run (no butter or sirup), eggs and toast sat by the cook on a plate for about 5 min then the grits were put on the plate.

The plate sat for about 6 min. waiting to be picked up by my waitress.

I got sirup from another customer 3 stools down.

Finally received my eggs, grits and toast.…

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Jeremiah Payne

Feb 17, 2018

The waffle house in Franklin KY where my wife works got off at 9pm and at 9:30 she got in car well the waitress named Shannon came running out to car and demanded my wife go sweep under a table she said I'm off the clock sorry you should have asked me before I came out and she started saying oh OK bitch we will see.

I started to say we have a sick 3 month old in car and need to get home bit before I got it out she was on my side of car treating to beat my ass and knock my teeth out and told me to watch out my day is coming.

So they let crazy people serve food now days.

My wife did not even have to stay the extra 30 mins she did.

But it's uncalled for and she should be fired.

I will take this to court if I have to cause I don't like being threatened with my baby in the car by a crazy…

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Ronnie Giles

Jan 27, 2018

The service at a waffle house in Ozark Alabama the waitress do not smile to do not greet you they do not come back and check on you the service is really bad the food is OK I’ve been there the last three times this month in the service is the same does not matter which waitress waits on you I couldn’t give y’all a one rating on this place

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Kathy Brown

Jan 18, 2018

You changed the coffee. and it is terrible.

I will not go back.

It is ruined..

It is so strong no one likes it.

Kathy Brown

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Felicia Rogers

Jan 17, 2018

waiter told me and my family due to weather they were only allowed to cook and proved us with certain things.

I understand the concept of that if they were busy there are 3 people in this restaurant not including my family so why can't we order what we won't we are the paying customers.

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Robin wright

Jan 10, 2018

Med rare steak/was very well done.

Cold food, poor service.

2 steaks ordered ..both bad.

No gravy/ served dinner at least 5 min apart

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Tracy Weston

Nov 24, 2017

Rude waitress her hame was Mandy from the 351 store on 1724 Walnut St Cary Nc 919-467-5950.

She was very rude we made a mistake about cooking our eggs and we apologized, she said she did not have time to fix our order.

Then came back and grabbed our eggs we apologized again.

The the other person with me never got her sausage until we were leaving.

Needless to say there was a hair on it, she said it’s not a hair and grabbed it again.

Oh and the fridge needs to be cleaned out it smelled horrible.

After we left anotherlady was leaving she told us people complain about her all the time.

Also I called to complain to the manager on duty she answered she she said she was doing the best that she could then hung up on us never got to speak to anyone but her.

The bad thing is I love Waffle…

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Normajaybertrand

Nov 21, 2017

On Friday Nov,13,2017,at9;00pm me Norma Jay and my son sat down to drink coffee,injoy a meal and music we played on ur jukebox off Maggie street,across from McDonald's restaurant,no one bothered to come and wait on us for 4solid hours,sir and they said we wasn't inportant enough,the bar run was more important than we were,one black male manager said it was because of the country music we played,really we r the customer correct,we'd already at there twice earlier during the day paid my two bills,left good tips,$3at the max Brice knows,he was one of our waiter,then we leave came back to this!a meduim build black women manager with short curley hair,who made the comment,we wasn't inportant enough to wait on sir and a employee black girl maybe in her twenties who wore brown glasses never once…

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James

Nov 9, 2017

Heres my complaint.im a disabled vereran .and have eaten at several waffle house restaurant up and down tge east cost as i travel offten.abd even gere in my home town on a regular basis.but as veterans day approaches.ive notice tgat waffle house dosent offer anything to vereran on veterans day nothibg free not even a cup of coffee.not even a discount.as many resturants as waffle house has up and dow.

The highways.its beyond me why they cant afford to offer vets something during this time.i mean mist other chains offer atleast something.so from now on i will not be spending my money at any waffle houses.and i know from my experience.that wgat it cost to eat a waffle house.tgey could afford to do something.this in my opinion.is just sorry.

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edward murray

Sep 17, 2017

we had a hurricane in Georgia and waffle house was open so my family and I went there to eat something we do about 10 times a month.when we went in and sat down they gave us a revised menu with inflated prices and gouging people who just went thru a disaster and because of this I will no longer be going to waffle house facilities.

I think this was in very poor taste to rip off the public.the waffle house was in kingsland Georgia.

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Dempsey Hydrick

Sep 11, 2017

9/10/2017 served 8:30 pm Service was awful.

Waitress had to be asked three time to bringsilverware after being served coffee that took two times reminding to serve.

Did not know what a omelette included and had to be asked to ask.

Grits were stone cold and lumpy.

3 egg omelette was very little egg overcooked with a lot of cheese after asking for light cheese.

Ordered raisin toast served white bread.

Wife's hash browns were raw and undercooked, bacon was left off.

This entire crew should be replaced.

They can't be this incompetent.

It was although they tried to be horrible and succeeded.

Will never go back.

Dempsey Hydrick N Myrtle Beach, SC

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Gene A. DeMarie, 1051 South Highland Street, #7B, Mount Dora, Fl. 32757

Sep 10, 2017

At 9:30 this morning, I visited the Waffle House in Mount Dora, Florida.

I had no choice - with a hurricane coming, everything else was closed.

My experience was a classic example of being ripped off during a crisis.

I am a disabled senior citizen, so my options were very limited.

The menu was reduced to a few items on a xeroxed sheet of plain paper.

No regular breakfast items like bacon and eggs.

Mostly lunch items with hashbrowns Supposedly, the very limited menu enabled the restaurant to serve as many people as possible, but everyone saw through that excuse. .

The food was terrible and grossly overpriced.

I had one under cooked waffle ($3.

50), two small and tasteless sausage patties ($3.

50), and a cup of coffee ($2.

00), That cost me $9.

00.

NINE DOLLARS!!!

Unbelievable!…

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Rebecca smalls

Sep 4, 2017

Derrick Murray is very unprofessional at times and as I know he drinks on shift I have smelled it on his breath multiple times his employees have also chattered with me on this particular situation Also I hear he has had relations with many of his employees and I think that is very unprofessional and also a rule of some sort?

I cannot believe the things I hear of this particular individual.

I believe he need to be removed of his position.

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Mary Beth Tyus

Apr 2, 2017

I visited the Zelda rd locations and purchased ham and cheese omelet with hash browns.

The ham in my omelet was spoiled so I said sum to manager and they said 10% off was all they could do.

What I don't understand is why would I have pay anything for sum I can't eat.

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