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Waffle House

4.0
86 complaints

Address

5986 Financial Drive, Norcross, GA 30071

Waffle House complaints reveal systemic issues with service quality (slow, inattentive staff), cleanliness (dirty tables, floors, and equipment), and food preparation (cold, overcooked, or incorrect orders). Additional concerns include unprofessional staff behavior, excessive noise levels, and inadequate staffing during peak hours. Multiple locations show repeated patterns of poor management and employee training.

Common Issues

45% (39)
slow serviceignorednot taken care of
30% (26)
dirty tablesfilthynot cleaned
25% (22)
cold foodovercookedundercooked
20% (17)
rudescreamingprofanity
10% (9)
loud musicnoisecouldn't talk

Complaints

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Becky kelly

Dec 23, 2018

I called in order I was less than 5 min there .they had it ready .got home the grits was hard the bacon was old and bread was wet.

And I kept trying to call and they wouldn't answer

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Jeanne Young

Dec 14, 2018

While visiting New Orleans 12/10/18, my fiance and I stopped at The Waffle House on Manhattan Blvd (2443) in Harvey Louisiana for breakfast.

We were greeted nicely upon entering and immediately informed they were only accepting cash payment,which we agreed to.

The place was very cold,as if no heat was on,also the rugs were filthy,as were the windows.

At our table I noticed the condiment containers as well as the napkin holder were not clean.

Our waitress was nice,but seemed distracted and spoke very low.

Our order came out in stages,barely warm waffle,no butter or syrup,when I asked for that I was told she would bring that out with my fiance's order.

All our food was cold.

The restaurant was not busy only one other customer,yet service was slow.

The staff were arguing talking very…

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Jerrod Cribbs

Dec 12, 2018

Overcharged for the meal,the waiter kept talking to my girlfriend and ignoredme.

The food arrived before the drinks,my waffle was hard,hash browns under cooked and greasy.

When I take someone out to eat I expect to be addressed about the meal,the ticket and not ignored.

I don't plan on visiting this waffle house again, and I've eaten at a few during my travels as a truck driver.

The eggs were dry.

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Susan Robin

Dec 11, 2018

I went to your store on Pinhook rd at 9:30am today .

I think was not busy but all the chairs were taken and I can't sit on the barstools I'm handicapped.

The male employee indicated a booth.

I ordered breakfast hashbrown bowl and coffee and water.

Everything went well until I noticed my waitress conferring with another waitress both kept looking at me.

I ordered a To go box and a coffee refill .

Well I got the box not the refill.

I waited for about 15 to 20 minutes but still no service at all.

The male employee asked if I was good I indicated no coffee so he informed the other waitress still no coffee.

So my waitress finally got my coffee.

My splenda and cream took a while.

Then my waitress supported by the other waitress told me "If you ever come here again we have a rule that…

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nancy cassity

Dec 10, 2018

visit on nov19th excellent...visit on 1129 around 6am wasas bad as could be...scrambled eggs runny,hash browns hard and overcooked,husband ordered western omelet...eggs runny,cheese not melted contained over cooked bacon....server did not offer refill of coffee or creamers....we could not eat meals...did not receive receipt....this was aprox.

6to630am.....server complaining to other staff about previous staff,being short handed....we just left without complaining as we were traveling back to va.food cost too much to waste but impossible to eat...hope this helps someone else to have a better break if traveling.....this was a first for us ....nancy Cassity 594 cresswood dr richlands,va.

24641

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Penny L McIntosh

Dec 8, 2018

On my way home from work, night shift, about 4 in the morning, my husband will be going to work shortly thereafter, thought it would be nice to bring him something to eat, so I tried to call in an order to our neighborhood waffle House in Franklin Kentucky.

They would not take a call in order.

Therefore I did not order.

Had already been up long enough, did not want to wait for food besides my husband didn't have the time to wait for the food before work.

What restaurant doesn't take call in orders?

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James A.

Nov 27, 2018

Visited Wafflehouse today off Hwy 25 in Piedmont, SC.

29673; also known as Moonville Wafflehouse.

Please do someth in about the volume of the music in this location.

No...

I'm not some grandpa who doesn't like loud music.

But when the music is so hmmm loud that you can't speak with others at your own table without yelling....that's ridiculous!

Music should compliment the meal and should be in the background while you eat, never in the forefront and overpowering the conversations you're trying have.

This isn't the first time it's been this way at this location.

I come here frequently.

Please fix this problem.

Thank you.

James A.

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Thomas belcher

Nov 25, 2018

My wife and I went in to eat place was sloppy( should have left then!

I had steak and eggs with lightly peppered hash browns, there were 28 jalapeno peppers in it,way too much and you could read the newspaper through the steak!

But the main problem was the fact that when I did manage to get the cap off the steak sauce we we're mortified the top of the bottle had NEVER been cleaned since it was opened who's knows when at least a month!

I called over the manager and showed him this catastrophe, he said they cleaned them every 2 days until I pulled the cap off a salsa bottle OMG it was even worse than the steak sauce!

He made a feeble attempt to lie about when they were last cleaned again !

This place should be condemed and I have pictures to prove it!

I will never ever again attempt…

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sue edge

Nov 20, 2018

no complaint, cant find the compliment site, ate breakfast around 11 a.m. this morning at the waffle house near exit 52 in florence, new waitress, lst name started with m, very nice lady , good service, but the food , had all star special, the eggs were perfect, the waffle was golden brown , bacon great , but the grits , unusual at that time of day were PERFECT, best waffle house meal i have had in a long time. and the cooks checked on us also, that shift truly is a great asset to your company

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kimberly Bannister

Nov 17, 2018

The 2 waffle house locations near our home, are horrible 1 is in the city of winder the other is in statham ga.

Winder is dirty the employees are young and seem very inexperienced The one in statham is dirty and some of the employees are very inexperienced Need to be cleaned up

Kimberly

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Mary Bowman

Nov 14, 2018

I went to this Waffle House on Walden Road in Tallashee,Florida.

It is the worst one I've been in.

The first night the young man was sleeping with his head on counter. the second wrong order the next time no pecans! then today the place is filflty. the doesnt look like it has bee mopped.the tables always need wipd off as everytime I've been in the tables are dirty.

Think somebody NEEDS to check this place out. thank you.

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Pamela Lybrand Garrett

Nov 10, 2018

1171 w.

Martintown n.

Augusta store was by far the nastiest waffle house i have ever been to.

The floors were nasty, behind the counter trash was all over the floor.

Your staff on the day we were there Saturday 11/3/18 roughly 10 a.m.made us uncomfortable because we had 3 different people including one of your cooks approach our table asking if we were ok.

A cook never had that happen.

The cleanliness of the store needs attention.

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Charlotte Melson

Nov 7, 2018

There are better ways to disappoint a customer with rudeness but all together why wait till the bill is paid to call out the order.

I have been a valuable customer for a long time and I have never been so insulted.

There's got to be a better way but I won't be visiting this Waffle house again.

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Violet Hastings

Nov 4, 2018

Hair floating in top of my bowl of grits.

Manager replaced, laughed, and said "at least it was not hid down in the bowl".

Tables around us all nasty from previous customer but staff had time to stand around outside smoking and inside telling jokes.

NO professionalism in this location.

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Mychelle Adair

Nov 4, 2018

While I have been waiting on the construction for my home to finish I got a room at the local Motel 6 which is directly in directly across from the Waffle House in Georgetown Kentucky I spent a great deal of money at the waffle house this week tonight I sent my children back over to give me an order they were stopped and told that they were not allowed in they were also told that they were not allowed back inside this puzzled me so I called and I was told by one of the employees that they have suspicious behavior of going to the bathroom and standing outside smoking cigarettes???, I only had one other complaint where I did not receive any toast with my omelet then I was told that I received Texas toast I did not and I did not see what the big deal about not giving me my toast was I think…

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Mr. P. Raines

Oct 26, 2018

The service, and the over all customer and employee relations was completely lacking.

Three (3) weeks ago I was in this establishment for breakfast, it was a Sunday morning.

I took a seat at the lower counter and after a minute I decided to move to the higher counter.

I sat down right in front of a young male server who totally ignored my presence, and made no attempt to use the cloth in front of me to clean up the mess left by a former customer.

I sat there a couple of minutes and decided to just use the cloth and clean the area myself.

He still ignored me and left from in front of me.

When he did this I asked a female if I could get service.

She called the same guy who had been standing in front of me to take my order.

I order a chicken sandwich without the bacon and hash browns.…

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Melnda White

Oct 22, 2018

I went into Waffle house in Knoxville Tn. @ cedar bluff.

I looked over the menu and ordered ham and cheese and hasbrowns from the dollar menu..

And when it was time to pay for my order that was supposed to be $5, i was told my order was $7 and some change.

I ask the waitress why was it so much and was told they no longer serve that menu.

So my concern is if you dont serve it then why is it still on the menu..

Like you cant assume people have extra money, i could of only had enough for what i assumed i ordered..

It's really false advertisement and the waitress should have made that clear before i placed the order...

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Janet Hinton

Oct 11, 2018

Grits had solidified and then just mashed up and put on my plate..

My bacon was still partly raw but yet burnt..

My cheese omelet was not fluffy like normal and was kinda brown and loaded with greese... our Waiter was very nice...

This was the third time we had been in there this week..

The other two times we had a different cook and everything was great

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Woody Carter

Sep 21, 2018

Trying to get Breakfast on 9/21/2018 Took 10 minutes for Waitress to take order and took 40 minutess to get food.

Then when I got my food, toast was cold and butter not melted.

Waitress in slow motion

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Matthew Walker

Sep 6, 2018

Tressie Fullmore at store # 758 is causing issues and threats upon someone and I have proof.

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Matthew Walker

Sep 6, 2018

Tressie Fullmore an employee at store #758 is causing issues upon someone and I have proof.

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Rosalie Jackson

Sep 1, 2018

Went there this morning and i told waitress eggs over medium, i got them and they were well done and she took them back and the manager screamed at her and said she knew how to cook, if she did they wouldn't be wrong, she did not have to scream at her on front of customers

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James Warren

Jul 22, 2018

At Attalla Al.

Gilbert ferry rd location last night.

Sat down table was sticky.

Told waitress, Asian lady didnt get her name but she stared wipeing table with a rag with bits of food all over it.

I picked up menus so could wipe under them.

When she finished wiped the food pieces that came from the rag off back of table into floor.

Then snatched menus out of my hand and said are you ready to order now.

I was beond aggrgated.

To top that off hashbrowns were badly overcooked and greasy.

I know food is not waitress fault but all 3 employees there seemed to have a general crappy attitude.

Verry bad exsperiance

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marcina

Jul 7, 2018

Horrible experience!

Your employees are so confused I'm actually standing here watching other employees call out .

I ask the manager if that wasy order she said uh I don't know.

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ed michaels

Jul 7, 2018

I went in this morning around 7am when asked if I wanted anything I told the girl I wanted to start with coffee.

She asked me if I wanted anything with my waffle.

I told her I did not want a waffle I wanted to start with coffee.

I guess she did not understand my English because I had to tell her 3 times I wanted coffee not a waffle.

I ordered cheese eggs with hash browns smothered and peppered with bacon and a biscuit The biscuit was under baked and cold, the hash browns had cheese and no jalapeno peppers. when I went to pay the cashier asked if everything was ok.

I said it was horrible, she laughed at me. then she said it looked like I ate most of my meal.

Not really I hardly touched the hash browns or biscuit, and was very aggravated she laughed again.

I do not know who the…

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