Vodacom

I wish I could score Vodacom 0!

My husband, Rob Field, has been trying to get an issue resolved with Vodacom for the past 10 days.

One cannot get past the "front line".

He has spoken to at least 30 different people at the Call Centre.

Most of them promise to "escalate" the complaint and/or phone back.

We have a B&B and having no internet is a huge issue.

Plus Vodacom happily debits our account but we seem to have no recourse for help.

The problem started in January when our account was cancelled and they said Rob had given an instruction to cancel the account but he didn't and they could not provide proof of his supposed cancellation.

Someone at Vodacom eventually did reinstate our internet.

However, our account was suspended 10 days ago!

Frustration isn't the word.

I hope you…

I requested a cancellation of fibre contract in August 2022 paid the amount as was instructed and emailed proof to pop@Vodacom.co.za on 23/08/2022.

On 01/04/2023 the contract was reactivated without my consent, and now billed over R9000 and vodacom is failing to tell me who and how was it reactivated and refusing to listen to the voice recording August 2022.

Almost 3 weeks no fibre reported problem on 21 Nov 2023 till date no feedback and no resolution on this matter, but they expect payment for a service that is not given

Vodacom doesn’t want to fix my phone yet I have been paying for insurance.

I have always claimed from Vodacom but this time I am disappointed.

They say my phone is not insured.

I paid my account in full more then 4 weeks ago and still say i have a balance on my itc

No skilled staff at the Vodacom shop in Kollonnade centre.

We required an account transfer for my son.

The guy tells us we need a debit order clearance cerificate.

Not the bank or any body knows what it is.

Went back again he says he think that is what it is.

I said I need the right answer not think.

He phoned and now it is a letter of the bank confirming the account numbre.

I said how come you don’t give us the the right answer the first time.

He said that is what they told him when he phoned.

Two different answers in two phone calls.

Frustrating is the least I can say.

They have no clue what they are doing and says whatever headoffice is saying and then can’t even translate the right answer to the Phone me 0827071144

Applied for Fibre, all was smooth with regards application.

Installation of Fibre was done on Wednesday the 17th of July and there were no issues with finding address.

Router was to be installed on Friday the 19th of July of which the technician was sent to the completely wrong adress.

Vodacom employee by the name of 'Muzi' then made it my problem to sort out and then told me I am inconveniencing other clients demanding that the router get installed that same day.

Utterly dissapointed and gentleman on the phone, 'Muzi' has no respect for clients.

No router has been installed today at all because 'Muzi' is very unorganized.

I expect something to be done.

I was deceived by a consultant in connection with a contract for Fibre.

I still have my chat with him over whatsapp which I forward to your dept.

I told for R900 I purchased a 20mb line with uncapped data and after 700gigs they will throttle me to a 5mb line but instead I am now being charge 850 for 500gigs and throttled to 2mb line.

When I questioned the consultant he says unfortunately that was what he ws told to say by vodacom I have called vodacom and I am still waiting for an answer from them.

I lodged a complaint with Vodacom 2 years ago and submitted an affidavit on 20 April 2017.

I had been charged for a line (082-5578052) which did not belong to me.

The matter was confirmed as fraud, Reference: EC-0CMM-2XS78E, by Peter Matsepe and Nomsa Nthodi, but I have never been re-imbursed.

I have phoned Vodacom several times and spoken in person to Vodacom employees about this matter over the passed 2 years and it still has NEVER been resolved by Vodacom.

Please can Vodacom contact me to sort this out, once and for all.

My number is 082-3723787.

Many thanks.

Sally Herbert

I am Precious Mthimkhulu a client of Vodacom, i am highly dissappointed with the pathetic service i received from the callcentre agents of Vodacom.

I did an upgrade with you guys on the 13th of June 2019 received the device on the 25th of June 2019 only to find out its not working,gave Vodacom a call regarding the issue they promised to arrange pick up but till now nothing is happening.

I Phoned Vodacom several times seeking help but its seems as if none is willing to help but only empty promises,i have made about 5 calls to Vodacom querying about the pick up but none seems to know whats happening.

Surprisingly i have been billed for something i am not even using.

So kindly advise on this matter because i am really disappointed on the service i have received this time around.

Re: Vodacom Customer Care Reply - Authentication Response Ref: 000D~79LL Ref: 000D~7SK9

Still waiting on a response from them!!

Been trying since 6 July to resolve my issues.

Good day

I have a serious complaint regarding my data usage this week from Vodacom.

Please see below sequence of events together with supporting screenshots.

On Monday, 15 July 2019 - 13:14, I purchase 3G data bundle

On Tuesday, 16 July 2019 - 13:11, I received an sms that i have less than 3353 MB left - 15:26, I received an sms that i have less than 1343 MB left - 15:33, I received an sms that i have less than 323MB left - 15:36, I received an sms that i have less than 128MB left - 15:38, I received an sms that my data has depleted.

On Wednesday, 17 July 2019 - 17:45, I purchased 2G data bundle. - 18:25, I received an sms that I have less than 1014 MB left - 18:58, I received an sms that i have less than 400 MB left

On Wednesday, 17 July 2019 - 21:05, I subsequently called Vodacom…

Speak to your solutions people I need my query solved today

6804035052084 0798192860 I NEED MY PHONE UNBLACKLISTED TODAY 0662326169

arrogance & lack of customer services is clearly an obvious behaviour issue within the vodacom group.

I applied for a NEW contract online which was approved - all i was waiting for was for the device to be delivered to me.

After waiting 5 days i checked my order tracking on the website and saw that no delivery was attempted due to not full delivery address available - this just peed me off - i completed this information, reiterated it when i was called by vodacom, yet the information was never forwarded to the courier company.

I then called again on Monday gave my address details for the 6th time and was told delivery would take place within 3 -5 working days, again another delay.

When i checked my order status yesterday i saw that the package was returned to sender.

How? firstly .. i…

What time in a month youre update a customer itc report, that i cancel

disgusting service from vodacom.

Cellphone upgrade consultant processed upgrade without my consent

Me and my Fiance baught TWO NEW Samasung A20 at Vodacom Lephalale on 29-06-2019 he had his phone less than 4 days , we experienced problems with the phone and took it back to our Vodacom Shop in Lepahalale .

Today marks day 16 that the phone is sent back and forth from the Vodacom Shop to the Repair Shop in Pietersburg, On your OBF /In Store Failure Pre - Screen Verification Declaration forms you say that a maximum of 14 calender days but today is day 16.

I'm FED UP with VODACOM and this will DEFINITELY be my LAST purchase with you!

PLEASE DO NOT HESITATE TO CONTACT ME 079 985 1712

My FIBRE service broke down during May 2019 and I was without my fibre line for 5 days.

Vodacom eventually sent someone out To repair, but when he left, my VOIP was not working – I phoned the agent back, Shaun (0827975857), who advised me to send a screen shot of my MAC Address – he never came back to me – I had to log a call and only after a further 5 days, my line was repaired.

Just to receive a bill on 10 June to advise me that I was billed for having my Telkom line ported AGAIN – R199 – I’ve had my VOIP line for 2 years, my fibreService broke down, you repaired it, but now I’m having to pay a further cost because the agent did not attend to my service when he was here?

Why must I boot the bill to port my line again whilst I’ve paid to have it ported when my service was installed in…

I upgraded online bought an HP laptop now i can't login it gives an error message that says "smart hard disk error" i went to vodacom shop in benoni lakeside the told me that they don't fix laptops i must call Platinum warranty i did that they said sent an email that i must send proof of purchase/tax invoice/delivery note/till slip the person that sent an email was Lu-nique April then i've sent the tax invoice they rejected the invoice saying they don't want a monthly invoice second time i sent a delivery note still April rejected it I called Vodacom finance they sent me a quote invoice as it got I forwarded it to April still it was rejected. i went to the shop to request a till slip or proof of purchase they told me unfortunately i bought the item online they can't assist me with anything…

Good day since 8am this morning I have being trying to blacklist my cell phone that I was robbed off.

I phone the 135 number I phone 111 I phone 124.

I am from Port Elizabeth and I even phone the following numbers of the stores 041 3630696,041 3633079,041 363 4308 no one answered so frustrating very very bad service all I wanted to do is blacklist my phone

Good day I called the upgrade department to find out when I was due for a upgrade the guy told me 2 of my contract can upgrade now and so I did the upgrade...

He then told me end off may I'm still gonna pay for the two old contracts but end of June I'm paying only the 2 new contracts now the billing me for 4 phones the 2 old ones and then the 2 new ones....

I was miss informed during the upgrade time....

I logged a call 10 june then a lady phoned me back and said the problem was on vodacom site they will correct the account but since then I only logging calls with no outcome...

If they told me I would pay for 4 phone I would not have done the upgrade PLEASE HELP CAUSE VODACOM CUSTOMER CARE DON'T WANNA HELP

I have been dealing with Delene Williams from your branch in the Gateway Mall.

I have since escalated my query to the Branch Manager Dinesh Narain who seems even less interested in my query.

I signed up for fibre at home, which has already been installed, and a package of 225g for my office.

Neither of them are yet operational and I keep getting the same answer from your Delene and Dinesh, ''it's a technical problem.'' I have been a loyal member of Vodacom for close on 15 years but this really seems to mean nothing.

I would be most grateful if I could gets someone to assist, and if not I may as well close all my business with Vodacom.

Since January we have sent some documentation through Vodacom Savannah Mall Polokwane to get the vodacom contract phone unblacklisted its now 15/07/2019 and nothing has happened, time and again the documentation has been sent to several people, and this has to stop either you get the phone unblacklisted or the necessary steps to the ombudsman will be taken, this is not acceptable, the poorest service again from vodacom.

Get this matter settled before wednesday.

The number to be unblacklisted is 0662326169 MR JCHB Nieuwoudt Id number 6804035052084 079 819 2860

Thank you

Inform me when this is sorted before Wednesday.

My attempts to upgrade now the 3rd time every time there has to be a profile check and every time the person tells me that I must wait!!!!!!!!!!!!!!

How long will it take?????????