USAA

Windshield Claim process. On 31 January 2018 I was traveling south on 35 fro Desoto Texas to San Antonio, Texas. A rock struck my windshield and the crack increased in length to 13 inches. I contact USAA insurance and the USSA employee forward me the third party windshield company safe lite.

The windshield company took my information and stated safe lite has no windshield for my car. (BMW 2015 X5). Over the last twenty years with USAA this is the third time I replaced windshield on my cars 1994 Ford thunderbird, 2002 BMW 3 series.

When USSA third party windshield company replaced my windshield they did not provide to correct windshield for my car. After the replacement the wipers on the BMW 3 series failed to work. Since I had experience with this action I requested BMW to replace…

Trying to get an issue resolved. No one is taking control of my situation. It's been a couple weeks with promises of call backs that never came. I am disabled and can't be without transportation. If you would review my file 02620638 and get back to me that would be great.

Your urgency in this matter would be appreciated. It's been way too long already! There are some other issues as well that I would like to discuss over the phone. Quite frankly I wouldn't even give them one star!

I was reended by a driver who messed up my cervical surgery USAA insurance has been short and rude with me I have obtained new evidence that they are at fault. During all this I have been dealing with Steve Durban and his supervisor who has been RUDE and asked Many of times for a director to call an no one ever has???? I guess I should get a lawyer and even try to sue USAA itself

I received very poor Customer Service from Tamika G, call was made to USAA 1-855-430-8489 @ 10:00 am date 12/21/2017. I work with Allstate and I called to verify the status of a Windstorm Disbursement. The call was transferred and Tamika G picked up.

I verified the information requested for the 2nd time. I asked Tamika if she can check the status of the Windstorm Disbursement. She requested some identifying information which I answered. Then asked me for the amount of the Windstorm Policy and policy number.

I had already answered that question. I asked her to look at the invoice I faxed in. She answered with a rude tone. " This is how it works" I ask the questions and you answer ! I did not like the rudeness so I asked for her name and asked for a supervisor.

She told me her name then…

I recently

I have jhad a $1M term policy with USAA for the past 15 years. The USAA follow on far exceeded my budget.and I began to negotiate for something more reasonable. On OCT 21st a young man (MR GONGORA) told me had something for $172.xx per month and he said he was putting into place and would be refunding the balance of the $ 415.xx I was currently paying. all of a SUDDEN, MY ACCOUNT WAS DEBITED FOR $1629*XX. NEITHER MY WIFE OR I HAVE BEEN MADE TO UNDERSTAND THIS GREAT DISPARITY. SEEMED LIKE A LOT OF CYA THAT I HAVE NEVER EXPERIENCED WITH USAA!! I\I SENT TWO FAXES AND NEVER RECEIVED A REPLY . ONE FAX LED OFF WITH ' IS ANYBODY THERE? DOES ANYBODY CARE? AND IT HAD NO EFFECT!!!! I BELIEVE THIS MERITS A CORPORATE REVIEW

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My husband was in a car accident yesterday. My phone is blowing up with calls from the other insurance companies involved. Our USAA representative said not to take the their he will handle but I can't get a hold of him.

We got a call from the company that towed the car to their lot. Telling is that Copart will be picking up or car to be evaluated to see if it is totaled. I do not trust this company and will have a independent shop pick up our car tomorrow.

I have had your insurance for over 30 years. A couple year ago my pickup was in a hit and run Copart gave it a total loss the next day I spoke with one of your adjusters that told me this was an error.

At that time the title was changed and it was already sent to Miami. I feel that my trust has been compromised. I don't quite…

I, Major Michael B. Taylor, have been a loyal USAA customer for over 20 years. I have had nothing but positive things to say my entire career until this incident. I have all my Banking, two houses and two cars with USAA.

5 years ago and doctors were starting her on antibiotics and she still is fighting it today. I was sent to Korea for two years and I just returned 1 September 2017. My wife hit something in road after I was in Korea with her KIA OPTIMA "road was under construction".

She immediately took pictures and had the car towed to KIA who evaluated the car. KIA changed the oil pan out but still said the engine was blown. KIA would not cover the engine as there was a little sludge in Engine and we did not have every oil change receipt they were…

Called USAA corporate today at 3:30 to make a phone payment thru your new automated phone system , tried several times to pay my phone customer code 909, automated system stated transaction did not go through for $65.00 dollars, asked for a representative for HELP and to make my Lan line payment she stated sure and would charge me $ 5.00 dollars. I stated I was having difficulty and have been a ATT customer for nearly 30 years and she stated that was ' nothing'.

Then asked for her supervisor , then Mgr-Jada came on line I stated again and again did difficulty I was having with the new phone automated system, I asked for her help and she stated she could make phone payment with a 5.00 dollar fee, I asked if she could waive it and she stated " NO ", that 30 years of being a customer to ATT…

I applied for a loan for renovations on the home.This process took almost 3 months I had 3 different closing. 3 different loan officers due to one was no longer with company. The other 2 loan officers shifted blame and didn't know what to do. They asked 10 times who was my home ins with advised USAA. They lost a lot of my paperwork which i had to take off work to do. And after final closing the day before close they call me and say they don't have that type of product for the loan.

They wanted me to fix the things I was getting the loan for ie gutters, windows , central heat and air. this is what the loan was for. As i explained when i first called to applied for the loan. This was the worst experience I ever had. They are supposed to help veterans. I am a veteran i would not recommend…

I have been hit with identity theft 4 times to date. Usaa knew that someone was calling claiming to be me. In January of this year someone use a crowbar and broke into my home. Only documents was taken. I was on assignment or for 30 day when I was hit the fourth time.

I used the app which Usaa suggested. It failed me miserably , it was inaccurate. I had $7800 dollars stolen out my account. I called and the representatives put the information into their computers wrong and they did not let me submit documentation on my behalf.

They shuffled me from department to department. One representative said it was my fault and I have to take the loss. I am out all my money facing bankruptcy. I am not amused about the maltreatment and the incompetent behavior I have been receiving.

All I want is my…

Upon arrival to General Motors Fort Lauderdale Deerfield Beach GMC. Failure to follow policy and procedures. Refused to do campaign safety recall. Refused service remove the car from property on off arise totally across the street and into a storage lot where it was left off property and a phony fraudulent repair bill was sent to an insurance company USAA without any signatures on a work order

I have a complaint about the USAA corporate office. On 14 February @ 1205hrs I was involved in an auto accident. I was hit by a red pickup truck driven by a man in his eighties.The man was very nice and admitted that he just did not see me. We exchanged insurance information and I called the police that we might have a police report of the accident. I also called his insurance while waiting for the police to arrive as the elderly man produced an expired insurance verification form.

This accident was not much more than one mile from where I live. At the time it was thought the car was safe to drive and after the police took all the information from both parties, he released me and my vehicle which I drove home. While driving my vehicle home I discovered that it would make strange rubbing…

I am a disabled veteran and have a checking account, 2 investment accounts and 2 vehicle insurance policies with USAA. I have been depositing the same weekly payroll check via the USAA mobile app into my USAA checking account, for the same amount and drawn on the same corporate bank for over 2 years without problem. My funds have immediately been available to me in the past.

USAA has begun to "hold" my checks for the entire deposited amount for 8 days before releasing and allowing access to my funds. Just yesterday I deposited a payroll check so that I could pay a car insurance premium and was stuck with a "hold" on my check until next week. I had the same thing happen on a deposit in late December, 2015. The hold is placed on the deposit for 8 days and then the funds are made available.…

Involved in a car accident on 4-25-15 after 8 months I still have no vehicle when the vehicle should have been totaled. The cost of the repairs so far are 32,000 dollars. USAA is not helpful at all stating that they are just SORRY!

Very unprofessional and I cannot believe that after 10 years with the company I get treated like a nobody by USAA customer service. So much for all those joke of a commercials about helping us out. The vehicle is still not repaired and no one seems to care!

Great looking out for veterans... not!

I have bills that need to be paid and USAA is holding every single dollar that I have just deposited on the 15th of May 2015 until the 27th of May 2015, but the check has been verified that it is a good check from a legitimate bank. I received the check from my 401K investment account after changing jobs in April 2015. I have had some negative actions, but I feel that has nothing to do with holding your funds after they have been confirmed by the other bank (providing the check).

This is an inconvenience that I'm going to have to pay more for late fees. This has happened for the last several times. I will be leaving USAA and setting up an account with NAVY Federal or one of the other credit unions. So USAA will never have to worry about my negative actions. I will never deposit another…

I have bills that need to be paid and USAA is holding every single dollar that I have just deposited for 9 days. Now, because of this inconvenience I'm going to have to pay more for late fees. This is the second time this has happened.

I will never deposit another check into this bank ever again.