USAA

It is unbelievable but true. USAA refuses to honor a form that I filled out months ago under the direction of their customer service. Instead, while ignoring this form, they pretend that my account is not compliant. Almost 5 months from the submission of this form and without any prior notice they blocked my debit card. Now, they threaten to close my account.

The purpose of the form was my instructions, as the account owner, to remove a non-US citizen from my account. USAA claimed they needed financial data of this non- US citizen. That made no sense to me. None of my other banks had requested such information. So, I followed the solution, as suggested by USAA customer service, and I requested that this person be removed from my account. It was reasonable for me to believe that the…

About a week ago, I tried to access my bank account, only to find my bank account was locked out. I called every day to find why; the response was too many calls. Finally, one person said the need to verification to identity me. I gave them what they requested and in the correct formats. They confirmed the receipt and someone would call me and clear this up. To date no response, I have more checks coming, retirement on July 29 and Social Security on August 11. Without the July 29 check MetLife I won't be able to pay rent, then everything collapses.

USAA has always be good to my family. My father died 4 years ago (about a 40 year member) and convinced me to become a member as well (I think about a 15 to year member.

It's very disappointing ,and now when I call, someone will answer, but…

I noticed on my mobile account that there had been fraud performed on my savings. I having 7 withdrawals from Zelle. It is to random people ( Luis Leon, Kelly Palmer, Taylor Kelly, Kenneth Moore, Quiona Hunt) totaling $2,612). $482 was kicked back, is what I was told by the fraud team.

This is not the first time my account has been violated since I have been with USAA and the disappointing fact is I have been with this company less than two years. I was told today that my $2,130 refund has been denied.

I do not have to stress the importance of an income during such a crucial time that we are facing. This money was vital for a trip that is for my family and foster kids that we had planned months in advance.

I need my matter looked at closely. I WOULD NOT have given anyone, not even…

On 3/20/2020 I contacted USAA to send a cashiers check my mortgage company. The check was sent by USAA by FEDEX and signed for by the mortgage company. Apparently the mortgage company misplaced the check. I called USAA to get a tacking number.

So for the past 30 days we have been trying to track this check based on the tracking number supplied by USAA. The mortgage company also requested that I get a copy of the check. I contacted USAA on multiple occasions to request a copy of the check and on one occasion I had a 3-way call with a mortgage representative and USAA.

On each occasion the USAA representative said that there was no record of the check that they could send me. I was told that USAA does not have a copy of the check physically or electronically. On 4/28 the mortgage company…

Refused to correct name my name on my policy. Agent refused to transfer to a supervisor and left me on hold indefinitely and sent wrong name on I'd card around 10:30am. Call second time and woman ask for information and put me on hold and never came back to the phone. This was around 11:15am.

Called third time and crystal x5522 was very cordial and told her what happened and she apologized. The first two agents refused to change the incorrect name on I'd and just did nothing. Been a member for 42 years. It seems people are using this virus not to do their job.

I still don't have the correct I'd. Crystal said she would help me she was nice but those other two did nothing and then cut me off so I could not leave a review. Contemplating finding other insurance. I am 4 stage cancer and I…

It has become almost impossible to communicate with USAA! At one time I could easily message them via e-mail and online forms but everything has now gone to automated chat of phone. This is ridiculous in this day and age of communications!

I recently went to their site to get a payoff projection for my house but it gives me the balance of my account without any explanation as to why the remaining interest is not deducted on payoff. The only way to contact them is via phone which leaves me with nothing in writing.

This has become so frustrating that I am thinking of moving all my accounts after 20 years with them but unsure if anyone else is any better.

Absolutely awful. Customer service USED to be superlative, now they hide behind chatbots, interminable wait times, clumsy messaging, claim they can't talk with their own depts, and put the work back on the customer. It's taken over a week, 6 emails, two chats, and a 20 minute-wait time call and they STILL can;t do the simple task of adding a person to my checking acct.

They're about cutting costs and maximizing profits, not service anymore. Been with them 24 years, and watched the sorry slide to less-than mediocrity. Last 2 CEOs utterly worthless

I have 2 secured credit cards with USAA, I got these over 5 years ago to build my credit back up after having moved internationally. I was told after 1 year of not missing payments I could get an unsecured credit card.

This has yet to happen. I noticed yesterday that I was being charged an interest charge for a cash advance on my American Express card. I had to make a cash advance in November 2019. On December 9th, I paid my card balance in full, thus paying off the cash advance. Or so I thought.

We used the card as normal and again on December 23rd I paid the balance off. We used the card and again on January 9th I paid the balance off. I have paid off the balance on this card a total of 7 times when I noticed the interest charges for the cash advance.

When I spoke to customer service…

USAA policyholder:

John J Logan

Claim number:

006977735-002

I am now in day 21 of this event and as far as I am concerned USAA is not a company that I would ever recommend. I did not ask for your insured to hit my car and as of now I am the one doing all of the work involved. I have provided the police report I have provided a video of the insured admitting fault for which I was told could not be opened and as it is a microsoft .mov file I question the competence of your it department. I have been to your adjustment center for the estimate and I have been told you have to contact the insured which seems to be a hurdle that can't be cleared. I should not have to file a comp claim and have the companies fight it out over something that is cut and dry . This is beyond ridiculous and my…

No one has call on my claim far as injuries its been a month now and at this point im fed up with the treatment. I have no money for a lwayer and the treatment is like i was at fault.

ONE STAR IS REALLY WAY TOO MUCH. I HAVE BEEN A MEMBER WITH USAA OVER 22 YEARS. HAVE INVESTMENTS, LIFE INSURANCE, HOME, AND AUTO INSURANCE, CHECKING, SAVINGS, IRA'S INVESTED WITH THEM. IN PAST 10 YEARS, THIS PLACE HAS BECOME NOTHING BUT CRAP!

TO INCLUDE CUSTOMER SERVICE, SYSTEM PROBLEMS LOSING PAYMENTS MADE, FIRST TOTAL LOSS THAT BEGAN 10TH OF MONTH, BY 24 TH OF MONTH STILL NO SETTLEMENT ON MY TOTAL LOSS, AND BECAUSE THEY DECLARED TOTAL LOSS, YET NOT FINALIZED, THEY WILL NOT PAY FOR MY AUTO RENTAL MORE THAN 7 DAYS AFTER CONTACT, NOT FINALIZED AND PAID, JUST CONTACTED?

THIS PLACE HAS WENT DOWN HILL FAST, AND THOSE COMMERCIALS ON TV ABOUT THEIR CLAIM PROCESS BEING SO SMOOTH, IS ABSOLUTELY FALSE! RUN!!!

The inaction on the homeowners claim I submitted on 3 January 2020 is greatly disappointing.

After speaking once with your representative, Sandra Mielke , at 210 531 8722, there has been no action taken on this, and NUMEROUS calls since have gotten only a recording on her voicemail - and not a single call has been returned. Please have someone more responsible handle this claim.

This level of service is a stark departure from what I have come to expect during my many years with USAA.

Hubert T Montgomery

Since January 4th 2020 my flex premium annuity has been frozen/unfrozen for 21 days as of Jan 28th. After 5 calls and being transferred/placed on hold for over 2 hours total I thought the problem was fixed. January 27 account is frozen for the 3rd time and again I'm assured I'll be contacted with an update.

Should it take 3 weeks to fix this? Should I be playing telephone transfer tag with each rep suggesting something different/a different approach? And once again will I get due interest?

A employee by the name of Sarah Martinez had a men tone in deminer with every two words that came from my mouth. After 8 mins of her rudeness n ughhjh... As we were being disconnected, she told another coworker " uggghhh, wish you could just shoot so the you wouldMr have to talk to them?

This is in regards to automobile collision I had with a USAA Insurer and my total loss settlement. My reference # is 27933792-20 and my name is Santos Salazar Jr.

Simple enough, my total loss settlement offer is completely unfair. It has been a constant back and fourth with the CCC Adjuster evaporators not having enough knowledge about my vehicle to deny my counteroffers while continuing in their wrong lack of effort.

My toyota yaris was totaled on november 15th and my first settlement offer was 5329$ or so and this morning it was increased to 6026$ or so. The issue here is that my car keeps being compared to 2 door hatchbacks and all my qualifying vehicles for comparables keep being denied. It seems like the options are being monopolized and I feel no fairness or justice in the process…

Customer service representatives for credit card services and inquiries are inadequate, provide little to no informative information, prone to putting you on hold numerous times while they try to ascertain information, even though they have your history in front of them, reluctant to transfer to you to a manager despite repeated requests them switch you to an Executive Team Customer rep. only for them to provide further limited information and indicate that USAA Credit Card Services are devoid of a manager to speak to.

After thirty three years of having an account with them with little to no previous issues, it is highly disappointing to receive such substandard service. On a broader scale it is also disappointing to find there is no on line complaint mechanism or link via their website…

Your USAA member hit my vehicle on November 29, 2019. I still have not been able to connect with your account representative Tanya Lumbra. This is ridiculous. I have never experienced such horrible service in my life. I need to know what I am supposed to do next to get my car fixed.

The person who hit my car (your customer) already has a new vehicle! I need a response from this account representative now!!

I HAD MY INSURANCE CANCELED IN OCTOBER. I WASNT TOLD, I ADDED A NEW CAR NOVEMBER 1 AND WAS QOUTED THE PRICE. I WAS TO BE BILLED. I GOT A LETTER INFORMING ME I HAD NO INSUANCE WITH A REBATE FOR CANCELATION.

I CALLED TO GET REINSTAED AND WAS TOLD I HAD TO PAY FULL 6 MONTHS IN ADVANCE, I TOLD COULDNT DO IT SO THEY SAID NO COVERAGE UNLESS I DID. I HAD MY DEBIT CARD FRUDED OUT 3 TIMES IN PAST YEAR AND MANY PAYMENTS TO MY DEBTERS WAS TURNED DOWN.

U ARE THE ONLY ONE WHO DIDNT CARE AND SAID NO HELP. , WHAT A BUNCH

My account was blocked for a mistake, I've been a member for over 20 years, one mistake got me blocked, now I have to open a new account somewhere else. There are no branches in my area so I can't deposit my payroll checks

Had an accident on 10/28 since the accident no one from USAA has ask for pictures.

I was with USAA for over 25 years, and became progressively disgusted with their annoying automated phone system from HELL and the poor and inept people who answer the phone (I will not refer to them as "customer service" as that would be inaccurate). I was paying over a $1000 more than ALLSTATE for my 7 vehicles and have better coverage with an office down the street from my house and no phone system that takes several annoying steps of authentication to then get put on HOLD!!

The US MILITARY should insist that USAA no longer can use their service names or ANY reference to the military as they DO NOT SERVE us!!! Go elsewhere! Thank you all for your service!!

My car's windshield had 2 cracks and had to be replaced and safety calibrated by Subaru. 00 quote from a far-away Safelite to whom I was referred by USAA. I had a $1,000 deductible policy with USAA. After numerous conversations, I received a USAA letter authorizing me to proceed with the dealer.

60 and asked for reimbursement from USAA. 10. In all our conversations, USAA failed to warn me that the bill would be adjusted down, which would give me a chance to find a lower cost installer still acceptable to the dealer who owned the car.

USAA auto claim 4879722, referral 794791. 50. 10).

First I would like to note that I have been a long standing customer of USAA in which I have several accounts with an excellent payment history. It is with sadness that I would not recommend USAA! Unfortunately, at this time USAA customer service is EXTREMELY POOR!

The company put profit over people. My mother suffered a debilitating stroke but prior to this occurrence I had ordered a hat and had some alterations made to it. The alteration were not satisfactory and was returned for correction but was NEVER shipped back to me.

Merchant was contacted numerous times but no resolution came about. During this period, my mother was hospitalized several times and later placed in a rehabilitation facility. I became Power of Attorney for my mother and had to address all her legal, medical and…

I was told that if I opened a bank account I could get discounts with your company. when I asked about auto insurance and being I live in florida the rate was too high, but progressive could beat your company.

( I opened a credit card account ) so when I called back about my free tumbler I was put on hold for at least 15 min first time , then switched to someone else and had to repeat my self and was put on hold another 15 minutes because they did not know anything about the tv advertisement..

I just hung up , not very good customer service.

We have many issues still unresolved from home damages that occurred due to Hurricane Michael. We have asked for documentation identifying exactly what USAA paid us for and have been getting the same run around from Alan Willis, our adjuster, for months now.

We have called his direct line and left voice messages for over two weeks and have still not received a reply. Our contractor is very upset as well. Please provide guidance on what direction we need to go.

USAA sold my pension and profit sharing plan which was in Cornerstone Mutual Fund to Victory Capital. I am retired and attempted to withdraw money from my plan. Victory Capital would not allow for a withdrawal because USAA didn’t forward paperwork that documented I had authority to do this.

I spent 3 hours and 40 minutes on the various phone calls with USAA and Victory Capital employees trying to determine if they had the paperwork and why this hadn’t been forwarded. The account was opened in 1987 and USAA claimed they no longer had the documents I submitted when this account was opened.

The representatives from Victory Capital could not tell me what documents were even needed at this point to access my money. I was transferred numerous times and conveniently hung up on twice thus…

I got a letter from USAA information . for Gloria Gonzales . I has a Stroke in April so it's hard for me to understand stuff . 26 let me know

RE: USAA Reference Number: 005291926 - 11

Hello,

A rock chip cracked my windshield on my new Audi. As I am insured with USAA, I was instructed to take my car to Safelite. Over the phone, the Safelite representative said the repair would cost less than my deductible. However when I brought my car to the shop, a different Safelite rep said the cost would exceed the deductible as they had to recalibrate the electronics within the glass, Had I known that beforehand, I would have just brought the car to the dealer since it's a new vehicle. However, since I was already there and needed the windshield fixed, I told them to go ahead. Later in the day, the Safelite rep called and said they replaced the glass but couldn't do the recalibration as they didn't have the correct software. Therefore, I…

WOW.

I have talked to at least 20 reps both online via the chat function and spent HOURS on the phone.

My father is a military vet so when I decided to switch to USAA for banking because my old bank, Bank of America started charging me $17 a month to use my account, I thought it would be seamless and simple.

WELL I WAS SUPER WRONG.

I haven't had access to almost $4k in my bank account for weeks due to a 'deposit only hold' that was placed on the account when my father, who called in March to confirm his identity and service, was told he now had to upload multiple documents to regain access.

I have sent in the documents 2x both on the app itself as well as uploading them on the website.

I was told these would be received within 15-20 minutes. It's been two weeks and they just told me…

I've been a customer for almost 40 years. Recently someone forged a check on my account. The signature didn't look anything like mine and was spelled wrong. USAA tells me that it wasn't fraud. " I've spent hours and hours on the phone to no avail. I trusted them.

Don't make the same mistake.

My days of bragging about the USAA Insurance Company are over. Rather than increasing business with this company I am now looking at other options. This is due to the handling of my claim #034968668-003. A burglary and theft are unsettling and Orlando Bayona, has done NOTHING to help.

It's a BIG BUSINESS that prays on Veterans. This company is wanting to settle my claim for less than 15% of the value of the items I had stolen from my home. It is so sad. I used to really like and speak highly of USAA to my friends and on Social Media.

You guys let me down. insurance speak..

I am a Combat wounded Veteran. This company does not care about Veterans. Completely let down. A thief stole the tools i need to fix my home. USAA wont help me at all because my home owners insurance deductible is to high.

I can afford to buy my tools back and I can pay more insurance to get my premium down. Like all banks there insurance is a scam. The thief made money by stealing from me and my bank makes money off insurance that does me no good.

I understand why Veterans commit suicide. There is no place for honorable people in America.

I experienced an error on the website. I called and asked for assistance to review error and I was told that there was nothing that could be done. USAA REFUSES to assist me as a customer. They have insured me since I was 16 years old (47 years ago).

I have ALL my insurance with them. The website is very difficult to navigate and when an error occurred regarding them taking money out of wrong account they refused to help. within minutes of seeing that there was a problem.

They have told me that I cannot make payments out of more than one account because they cannot keep track of more than one account. I tried to make manual payment out of different account and the website would not take it from anywhere else and they took it out of an account that was not authorized by me for payment.

00…

Good morning,

i aplied for refinance loan.was appo\roved.loan numbe# 3001797988. i was sent a list of requirement information which i sent back the very next day april 2, 2019. Received a call from Giovanny Rivera and we went thrun the list and she said that all was missing was termite ispection and the appraisal. House was appaise at 275000 and i submited the termite inspection and invoice, Ms Rivera said will be closing on the first. I was waiting to close the loan so i E-mail Ms Rivera. for status. On the 30 of April she calls me at night to tell me that i needed to submit more paperwork and she needed awater test report with invoice. In no time a water test was mention and if more paperwork was needed why did she wait until the 30 to tello me.Also, the water test was added at the end…

Worst customer service I experienced in many years. After twice having my credit card denied for purchases and six complaint calls, three for the credit card section and three for the main office, still have my card blocked for absolutely no real apparent reasons. If this is any indication how they take care of business, excuse me, I don't want it.

usaa no- 004 940 862

Please leave me alone, I do not wish to do any banking business with u. Opening an account last week with you WAS A MISTAKE, I have had nothing work for me, your websites do not or did not work and when I contacted u to resolve the issues in was treated like a criminal and liar, passed around departments, one smart mouth girl informed me its not your fault your website was down and for me to stick it in the mail. I have wasted hours in dealing with you. I will keep with my bank I have had since 1989 thank you! I understand that if I do nothing and give no more permission to paperwork you send me, then u will close the account which is what I want, please close the account, if it was ever open and do not bother me again.

thank you

Keith Parsons

Yesterday 3/14/19 fraudulent activity occurred on my account. Someone, somehow created an additional savings account under my name without my authorization. I was advised that someone may have hacked my log in information. 00 was transferred out of my individual account into this random savings account that has now been created under name.

That same day who ever did this transferred the money from that account to some random usaa account. It is clear where the money went and that this random person supposedly by the name of (Kyle Webber) had an account with USAA.

I have spent over 4 hours on the phone since yesterday trying to get my money back (getting dropped to random areas, sitting on hold for extended periods of time, agents disconnecting the call me after holding for 25 minutes). I…

I have been a member of USAA for over 40 years and have ALWAYS received courteous, accuurate,,and prompt service. I have auto insurance currently have auto insurance. I was in Little Rock Thursday of last week and parked in a parking lot.

Upon leaving another car and I bumped each other bumper to bumper as both of us were exiting our parking spot directly behind each other. there was no damage on my truck. The other car exited the scene without stopping to see the damage.

I called USAA to inform them that the two cars bumped each other and I had no damage.. The claims adjuster, Matt, insisted on filing a claim. This angered me as I just wanted to file the report in case someone filed against me and I argued with Matt about this.

At first, I told him I was stopped which was not true and…

A USAA member for 50+ years and have since joining purchased all my insurances and most of my investments from the Association. Having never questioned the premiums paid assuming USAA was covering my SIX and providing me the best rates and coverages.

00 annually while never having a homeowners claim in 40+ years. Inquiries with the Association Staff have resulted mostly in being ignored or told increases are expected and would continue in the future. I have shopped the policies with USAA affiliates (Chubb/Pure) using USAA as communicator with some satisfaction, but outside companies State Farm, Progressive, and Farmers are all lower using the same coverages offered by USAA.

Why am I being treated with less concern and overcharged by USAA?

USAA has serious issues regarding electronic funds transfer act compliance on consumer disputes in addition to serious issues in insurance claims failure to follow states laws in a. obtaining info from party in accident b. failure communicate and unfair underpricing accidents thus causing undo stress to our nations armed forces .

I suggest the usaa customers contact DOD Inspector General, Comptroller of currency. FDIC and state insurance agencies, file complaint and even file suit as arbitration as stated in their policy can be waived and suit moved forward when GROSS NEGLIGENCE IS INVOLVED.

A Friend who has endured over 7500 losses in cash, son couldn't pay tuition cause money my tust gave was stolen and usaa did nothing but credit acct then reverse credit without one word. Time to seek…

Subject: USAA Cannot determine my annual payments Today, I was informed that USAA cannot provide any member at any time the amount of payments in a given year. As a former CEO, I cannot imagine that any company, no less USAA, does not maintain customer account information which must be provided annually in any case regardless of a fiscal or calendar year accounting. Here is the telephonic message I receive. Please note that my “accounting professional” who is a former IRS official requested the information in the first place to complete my 2017 tax return. Although my policy start date is May I pay premiums all year but apparently your company which receives that money does not know what that amount is. I have never heard of that in my life!

From USAA: “Hello, my name is Janelle. I am a…

My husband and I have been USAA members for 40 years. In April, we added renters insurance after talking with your policy representatives. We asked if we had to leave our residence due to a hurricane if we lost power for a period of time or if we had to be out during any renovations on our building.

We were told yes by your representative. So, we added it to our policy. We called to file a claim yesterday and was denied coverage because our building was being renovated. I have never been so disappointed and hurt by such deceit by USAA representatives.

its totally abhorrent to be outright lied to by your representatives. I'm not sure if we can continue any more business with you. USAA no longer has any integrity. I am also going write to the CEO and board and inform what a disappointment…

One of your insureds hit my car 3/12/18 because of the way it was written up by the police officer even though the police officer did tell David Robinson it was his fault they refused to pay for the damage to my car. He backed out and hit my car on the passenger side of the car.

I was told that they found me at least one percent negligent so therefore would not pay for the car in my opinion if this is a 50/50 thing they should have paid for at least fifty percent of the damage. They were rude, unprofessional and I have made it my mission to make sure other people know how much USAA sucks.

I was recently in an auto accident where a USAA client rear ended my car. I am not at fault in this accident and USAA has accepted full liability. My 2nd point of contact with USAA was with a claims rep by the name of Richard.

During my conversation with Richard he informed me that I am not allowed to use any body shop for the damages on my car, he stated that if I didn't use their recommended body shop I would not be able to obtain a rental car. He was very rude, loud and hostile during our call.

He yelled at me several times, I asked to please lower his voice. He was very aggravated because I was insistent on using a body shop of my choice. He was trying to bully me into using their company, at one point he brought a tow trucker driver one the line wanting to pick up my car as we were…

every bill or estimate that is sent for a claim they call back and try to cheat everyone and not pay.. must go to school to cheat people!!!! last customer I had they would not call for 2 weeks - then when they did they cut down labor-paint-parts -refinishing !!!!

turning into sd state insurance bureau

My membership in USAA EXPIRED IN FEB. 2018 (HO ins) AND I WAS ADVISED THAT ACCUMULATED (CAPITAL)_ RESERVE WOULD BE REFUNDED ($5K+).

wHAT IS REQUIRED TO SECURE THIS REFUND??

My SSN: 556-40-32452

why so many interracial ads?

We have had to call them 4 times to try to get the correct address assigned to our renters (now also umbrella policy). They keep using our old address... VERY frustrating!!

Having a hard time getting usaa auto ins. claim file on my automobile

They have my account on lock down for a week now, I got caught in a loan scam, I called them after about 3 days when I found out it was a scam. The bank refuses to unlock my account because they said they have to wait until the check from the scammers is cleared, I said it will not be cleared.

It has been a week now and I can't get to my savings account to buy food for the rest of the month. 00 that started this mess, I said I can pay that when my disability checks come in at the first of the month.

22 check from the scammers to clear. I told them that with my account locked down my checks will be returned. So I am very scared that I will go off the deep end. I have been with them for almost 2 decades and I am a 100% service connected vet and need my checks.

This all stupid, there is no…