United Airlines

I have called in about this, and she told me i had to fill out this form.

My party of four that is flying upset and mad.

We have already lost $300 because our flight time keeps changing.

We was suppose to arrive in FL around 11.

We had plans at 12 Noon, 1 PM, 2 PM.

Now these plans have been ruined because United changed our flight time.

Now we have a 2 hour overlay in TX.

As customers we are very un-happy with the company right, because we heard so much great things but now i don't know.

This would be different if we didn't have plans, but we do.

We have call the places already, and we can get our money back for being late.

We feel that their should be some type of compensation for the four of us because our flight has changed three times.

Now we have lost money already, that we…

After phoning united airlines before i booked my ticket i was informed my dog would be no problem to take as they had room on the said day, just book the ticket and phone us back to book the dog as excess baggage, so i spent my money.

Only to find out they have now stopped taking pets as baggage this charge would be $1.

900, one way with their pet safe program, more than my own return ticket, i am now having to spend money i do not have or have to leave my pet behind, this is outrageous and i am sickened.

1 they said nothing about this on the phone, 2 i was transferred to so many phone numbers which also cost me $50, then to add a insult to injury, no one has confirmed the dog on the flight!!! to top off this charge another has been added for a rest stop another $150 to $200.

Plus they…

What is the protocol for duplicated seating assignment?

On Feb.

16, 2015, I was en route to New Orleans from Los Angeles, via a layover in Houston.

I was already settled when a couple rudely stated ," You're in our seats!" I took out my boarding pass and sure enough I'm in the correct seat.

The white male attendant then took my ticket, not theirs, and proceeded to have my boarding pass reprinted, so that I was reassigned a new seat.

Upon returning to the plane, he handed the ticket to a female attendant who proceeded to hand me my newly printed boarding pass w/a new seat.

At this point, I am pissed to say the least.

I told her that I was first to board the plane, first to settle in my assigned seat, and in no way was I going to move because if anyone had to give up the assigned…

Last Sunday night we were returning from Las Vegas with a brief layover in Denver (final destination Billings MT).

Our plane was late getting our of Vegas due to a United Airlines Error.

Our flight was a mere 15 minutes late getting in to Denver, but due to another error we were delayed getting to our gate.

They changed our arrival gate from B22 to be B26, there was a plane at B26 that we had to wait for to taxi out.

Ultimately we were approximately 25 minutes late getting in to Denver.

Our layover was to be 27 minutes.

Once we made it to our gate it was obvious that it had left without us.

This was the last flight out of Denver to Billings for the night.

There were 12 other passengers on the Vegas flight that missed the flight to Billings.

Was it too much for that flight staff to…

My husband and I had reservations on UA 3949 from Newark to Burlington on March 3, 2014.

This flight was canceled, we received no compensation and needed to spend the night in the airport.

The reason given was because of the weather and certainly the weather in Newark was bad though United was still sending out flights.

I believe that weather was just and excuse.

We believe that the flight had already been canceled 24 hours earlier which was the reason that we were not able to print boarding passes 24 hours before our flight.

In addition, other carriers were flying into Burlington on that date.

We would like compensation in the form of a refund for this trip or comparable.

i was traveling to Florida with my daughter and husband. my daughter was unable to travel with us due to her health. i called to cancel her flight.. at that point i was on hold for 30 minutes waiting for someone to get on the phone to cancel the flight for me.. once cancelled i took the agents name and employee number because he wouldn't give me his last name.the next thing i know is a conformation comes from united that my milage plus seat that i paid for was cancelled and i was now sitting in row 26 instead of my pre paid upgraded seat in row 7 .i call back united after again attempting to go online, but my conformation number is now invalid . the original one they cancelled and the new one in the reg seat. so i am now on the phone again for over 1 hour awaiting the results of this…

I am beyond angry and disappointed in my experience as a customer.

I had a flight for 2/4/15 Denver to Munich (UA910, UA8854).

I had a return flight 2/24/25 Istanbul to Denver (UA6899, UA8878).

When I arrived at Istanbul Airport, Turkish Air notified me that United TOOK ME OFF THE FLIGHT.

When I called United, a rep notified me that the computer system was down and would not be up for hours.

Therefor, I had to miss my flight!

After many hrs, I reached a 2nd rep and she put me on in the middle of my sentenced because she apparently had no idea what she was doing.

The 3rd rep I spoke to accused me of missing my Munich flight and was disrespectful.

The 4th rep I talked to, “Joe” (he told me he could not give me his real name) for 2 hours trying to get another flight, eventually…

I'm 6'8.

I'm on flight ua5396 on mon feb 9th flying to Fort Wayne in. from Chicago at 12:45.

I set in my assigned of 10b.

All passengers were aboard.

I ask to move to an open exit isle seat.

The stewardess said no.

Company policy is no unless you pay extra for those seats.

Really???

Wow???

That's certainly some greed over common sense!!!

I purchased a ticket from memphis, tn to newark, ny, on unitedflight ua4411k/ date 1/15/2015, from there to beijing people china, on flight us89, then to yichang, china .

When i arrived at airport in memphis, tn.

I checked my bag.

I was told the plane had a problem, and i was going to miss the connecting flight to ua89 to china.

I was given the option of flying the next morning at the same time.

The next morning i was told my bag had gone to newark on another flight.

It was not there.

I have called united over twenty times, told the first 2 days my bag was still in memphis, tn.

My father and mother went to the airport, got with the supervisor of baggage, she called newark and was told the bag was there, and they would put a rush on it and send it on to china.

We called the toll…

If you think that I will go away after your shoddy treatment I will not.

I am still demanding explanation and compensation for being treated as I was on the 2nd of January on flight UA142.

And to make matters worse the next day when I approached your customer service booth checking on the status of my luggage I was told that it's on ground and will be traveling with me ANOTHER LIE and you all know that according to FAA my luggage is not supposed to travel on a different flight or ahead of me.

When I got to Nigeria after waiting forever for my luggage to come out of the conveyor., only 1 bag came out later I was escorted to another area at the airport where my luggage was kept because it had arrived the previous day.

I had a 50lb bag reduced to nothing all the wedding gift were gone a…

Plan was delayed 20 minutes from Pittsburgh due to deicing the plan; arrived in Houston at 11:30 missed my connecting flight to Lafayette: which was suppose to depart at 11:25 a.m.

Scheduled another arrive Flight to take off at 2:46 p.m. delayed until 4:40 p.m. on December 19,2014.

December 28th,2014 arrived at Houston on time; flight was suppose to take off at 7:10 p.m. delayed until 8:30 p.m.

Had made prior arrangement to have a service pick me up at the airport; had to call and tell them my flight would be delayed.

Flew United years ago at that time it wasn't that much of a hassle.

Wondering if I should even venture flying United again!

I was traveling on a business trip from Washington DC to Redmond Oregon on Friday March 28th.

Our plane got in from Chicago to San Fransico at approximately 9:00 PM.

At 9:35 PM the intercom said that our flight UA5414 was cancelled.

We were told to go upstairs to the United desk for further instructions.

The united agents said that there were no flight on other airlines and United was not going to put on an additional flight.

They told us that they could not get us out until Tuesday April 1.

They said that they would put us up in a motel for 2 night which is 2 nights short of the time United was going to delay.

I had to get home to take care of animals and get back to work of which I had a important meeting on Monday.

The United staff was very callis to what inconvience that United…

I had to change a flight date from March 26th to March 30th.

I was charged $200.

00 to make the change plus an extra $132.

00 for the extra fare, which I agreed to because I had to be back in Wi by 4:00 PM.

I was booked on Flight UA 4823 IAD-CLE which was to leave at 12:06.

The plane was delayed over an hour and I missed my connecting flight to Milwaukee.

United had to rebook me on a later flight UA4987, I did not arrive in Milwaukee until 6:00.

United change the flight on me which I now I feel I deserve a refund of the $332.

00 because that ruined my plans.

I had the expection of being in Milwaukee at 3:30 not 6:00.

For that I could have booked a 1 way ticket a lot cheaper.

Dear United:As a 1 Million miler, I greatly resent your pulling UA Flight 5177 away from the terminal on 28 March only to sit on the Tarmac.

As I write this, we have been on the Tarmac for 1.

4 hours and now the airport is shut down or closed.

I am in an upgraded seat 2C but would far rather be in the terminal.

Why on earth would you not leave everyone in the terminal until the weather passes?

It can’t be to maintain on time departure because we left late anyway.

Gary Jones

We’ve had 2 delays In 1 week due to maintenance of your aircraft.

I’ve had this current trip planned for a few months now.

Paying around $1500.

00 for my tickets and this continues to be a very big issue for me.

Please give me 1 reason why I would continue to do business with United Airlines?

I think United should take a better look at the 100 hour inspections.

And now we just had our flight canceled.

Thanks a lot

RUINED ANNIVERSARY THROUGH SPRINGFIELD/BRANSON AIRPORT An anniversary trip to Jamaica we booked approx.

8 weeks before our anniversary.

We were to leave SGF on March 7 @ 5:57am from SGF arriving 3:55pm in Jamaica to celebrate our 34th wedding anniversary March 8th.

SGF to ORD to Jamaica on United Airlines.

We made arrangements for someone to care for our animals, kenneled our dog, spent the night at our daughters so they could take us to the airport.

Arrived at the airport at approx.

5:00am got in line, everything was good, when we heard a lady in front us say United had just cancelled the flight and a few moments later cancelled appeared on the flight board.

We continued to wait in line and after 10-15 minutes, then a man comes around giving us an 800 number to call.

We called the…

My wife and I are holders of the same card 4388576015545711, according to your advertisement and information we have received, the charge for the first bag is free, As of now we have received this service without interruption, however on March 21 I have made to separate reservations for myself # F84F28(Horacio) # F8YZ3T(for Angela) departing on the same date, but returning on different dates.

The same credit card was used for both reservations, one under Horacio and the other under Angela. when the confirmation arrived on my e.mail address Horacio first bag was waived, but the Angela reservation shows the charge will be required.

Is it because only my name is recognize for the service offer on the card, although Angela is part of it, and the only different she is returning on a different…

I was then put on standby for the next flight so I waited until the flight was on the board and ask if I would be able to get on the flight and to my amazement I was now 6th on the standby list, going from 3rd to 6th when your flight was cancelled by the airlines makes no since.

Because I was not a premier member they get priority, this should not happen when you are cancelled and not just wanting an earlier flight!!!

United should not discriminate against its passengers when the airline makes the cancellation.

I took it upon myself being left alone and my carryon bag was on the plane, to try with no help from the counter agents.

I went to customer service counter about 5th in line and watching premier member after premier member being served and finally I made my way to the counter…

Many months ago my wife Sandra and I made flight arrangements to fly from Green Bay, Wisconsin (where we live) to Phoenix, Arizona for our daughters wedding.

Our flight was cancelled until the next day which would not work as far as the wedding arrangements were concerned.

As we searched online to find a flight out of Chicago which would leave that day March 12th 2014 at 5:48 PM and arrive in Phoenix, Arizona at 7:40 PM that day (Flight UA600) it was our only option.

We quickly packed the car to drive over 3 hours and still had to park the car in long term parking.

The added expense of gas and parking $250.

00 plus the idea we had already paid more to fly out of our home town Green Bay rather then facing the round trip driving to Chicago and back.

I believe we should be getting a…

Sir or Madame, On the evening of 12 March, I made flight reservation on a United Airlines flight using Marriott Rewards points.

By the next day, I realized that the amount of points used for this one-way flight translated into an extraordinary “expensive” ticket when the value was translated to dollars..

With this realization, within the 24 hour cancelation window, I went on-line to cancel the reservation.

Being that I was not able to cancel the reservation on –line, I called the Marriott Customer Service number.

The customer service representative told me that I had to contact United for any changes to the reservation.

Upon hanging-up from that phone call, I called United Airlines.

The UA customer service rep told me that she could not make any changes to the reservation…

03/11/2014 – Departure Nonstop Total travel time: 3 h 54 m custom air icon Newark San Juan 3 h 54 m EWR 8:00pm Terminal C SJU 11:54pm Terminal C United 1244 Dear United,On this date and flight my wife and I were asked to leave the plane without given any reason why.

The stewardess said that it was captains orders.

My wife and I had plans that night in San Juan that we had to cancel.

I was never given a warning or explanation.

Customer service was unable to give any information regarding this flight refusal.

When I was asked to leave the plane I questioned the stewardess authority since she was not in a uniform.

The Stewardess/Terminal attendant was dressed in navy shirt and black pants and did not have any united insignia.

I asked to see the captains orders and the attendant…

I originally booked a flight from Glasgow to Los Angeles leaving December 10, 2013 with a return date of March 5, 2014.

Due to a medical situation (my daughter is at the top of the list for a kidney transplant in Oregon), I had to change my flight departure from March 5 to June 30, 2014.

When this change was made I mentioned that I had paid for economy plus on both legs of the flight back to Glasgow on the above date; June 30, 2014, LAX to Newark – Seat 8C and from Newark to Glasgow, Seat 9C.

I recently checked my Visa account and found that United had credited back $74 to my account.

I am assuming that this is a refund for the economy plus from LAX to Newark.

I do not wish to give up my seats in economy plus, so I would appreciate confirmation as soon as possible that I am in…

My husband and I just travel on THREE different flights and each time the baggage rules were not followed or enforced by your personnel about carry-on luggage.

The last flight from SFO to EWR was a full flight and yet the carry-0n baggage rules was not enforced and the over head compartment were full of over sized baggage.

So by the time, the boarding C travelers were boarding the plane there was no room for the passenger small carry-on’s which met the sizing regulations.

The sizing display is posted at the gate for everyone to see, but the attendant at the gate don’t enforce the rules.

The over sized baggage that should have been checked and not allowed as a carry-on should be charged fee’s.

If you expect passengers to follow the rules , then have all your personnel…

Me and my 82 year old mother had a flight out of Paducah, Ky on Sept.

19th 2013.

Our first flight was at 5:34am, Sept.

19th.

I get a call on sept.

18th saying our flight was cancelled…please call United to reschedule.

I call and I was on line with them for an hour and half.

The boy I spoke with could barely could speak english and he was rude….

He threw a bunch of flight times at me and I told him I COULDN’T understand one word he said..

I told him I need an email with all these flights,,..

He put me on hold for 5 minutes and got back on line saying “ok the email was sent”.

I said really what email did you send to ???

He again said hold on,,,,,, 10 minutes later he came back on saying I need your email ,… I said thought you said it was…

To Whom it may concern, There was an error with my name on the ticket reservation.

The reservation was made with my maiden name, Diane Pasi and then it was supposedly corrected to my married name (of 13 years) to Diane Amante.

When we called the airlines the night before the flight, the airlines confirmed that all was fine and the tickets were in the, Diane Amante name.

When we got to the counter in Rome, they were not.

The associates in Rome were very gracious and able to fix the error.

They graciously adjusted the reservation from Diane Pasi (maiden name) to Diane Amante to get me to Frankfurt.

They also said they called ahead to the ticket counter at Lufthansa, in Frankfurt to explain the problem and when we got there all I would have to do is pick up my ticket from the Lufthansa…