Ordered TurboTax software download and was delivered the incorrect software.
After being sent back and forth from customer care and hardware support a half dozen times I requested a supervisor and was transferred to a person who said there was trouble on the line and could not hear.
I will not order from Dell or Intuit TurboTax again.
Great product but horrible customer service!!
I've used this product for many years and never once had a problem, until now.
I've been inputting all my information for this years taxes and the program froze.
It saved some of my information, but not all of it.
I input the information again, only to have it freeze.
Again!
I did this three times and by the fourth time, I contacted customer service.
I called mulitiple times and when I finally would talk to a person, they would immediately put me on hold.
It's nearly impossible to get ahold of anyone and once you do, they put you on hold again!
When I FINALLY was able to talk to an actual person, they did little to help me.
They told me to restart my computer, making sure it was updated, then told me to just try again. …
Great product!
It's inexpensive, easy to use, and accurate.
I filed my taxes using TurboTax for the past 5 years.
The simple, easy-to-do steps take all the guess work out of doing something as tedious as taxes.
And with the tax laws allows changing, it lets me know that I'm doing my part right.
I started filling out my taxes for this year and was able to take a break and come back to it later.
The best part, I've been getting money back every year.
Using this product in the years to come.
I have used Turbo Tax for years for my taxes, but eventually I started making more money and outgrew the software.
It's nice if you only have one source of income, but should you really only have one source of income anymore?
Users of Turbotax are supposed to get free help, but whether you use “Chat” or phone, Indians answer, and most often they are clueless.
They try to give you the run around.
Then they will just cut off the phone line – that is how they ‘solve’ the problem.
I do not know whom to complain, but if these Indians are allowed to behave like this, then it is a disgrace to Intuit.
I spent about 45 minutes today, the fellow kept asking me to ‘hold’ and finally cut off the line.
It happened on8th April 2013, around 2:45 p.m.
Canada time.
29.
95 for a Bank Processing fee?
Really TurboTax?
Every single year I use turbo tax to fill out my taxes.
They have always made it simple, and sure they tack on a 19.
99 fee every year, and that’s fine with me.
To me 20 dollars is reasonable for doing my taxes, and considering how much I usually get back that’s fine.
Well this year for 2010 I used good ole’ turbo tax again, except this time when I got to the end I was met with a little surprise!
After you are done with your tax return they always give you the deposit options.
You can either select a paper check which takes longer, or direct deposit.
Either way they just take the 19.
99 fee and deduct it from your check, even steven.
Will this year unless you pay the 19.
99 by CREDIT CARD, you are charged another 29.
95 bank…