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Trader Joes

1.0
140 complaints

Address

800 S. Shamrock Ave., Monrovia, CA, 91016

The majority of complaints center on rude and unprofessional employee behavior, including cashiers throwing items, refusing basic courtesy, and displaying hostile attitudes. Secondary issues involve difficult return experiences with accusations toward customers, product quality problems, and serious concerns about racial profiling and discriminatory treatment at various store locations.

Generated 5 days ago

Common Issues

45% (63)
rudeunprofessionalthrew items
18% (25)
returnrefundexchange
16% (22)
spoiledmoldbad
12% (17)
racial profilingharassmentsecurity
9% (13)
managerspoke tounresponsive

Complaints

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Kathie Wilde

May 9, 2019
0

I was at TJs in your Pasadena store at 467 Rosemead today (May 8) when I was almost hit by a child about 8 yrs. old on skates that pop up out of her shoes who was with her little brother about 5 yrs.

Her father was on his cell phone and I asked him to tell his daughter not to skate and he said it was OK, she wouldn't hit me. I asked one of the employees to tell her not to skate which he did but she skated anyway.

After I checked out, I talked to a supervisor behind the counter and told him and suggested that he post a sign on the door saying no skateboards or skates, including the ones that pop out of shoes. He said they would rather confront the customer.

This doesn't work as when I told the girls father, he said it was OK. Obviously you can't teach common sense, and you really need to…

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Tim

May 3, 2019
0

As I was cooking some Trader Joes turkey bacon I noticed a piece of plastic half and inch in size protruding from one end of a strip. I contacted Trader Joes but they never responded. You would think that a corporation such as Trader Joes would care about the quality of their products but this clearly isn't the case.

I have really lost faith in their products and encourage others to go elsewhere for their groceries.

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Carolina

May 2, 2019
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This location is at 5639 Centennial Ctr Blvd. in Las Vegas. Store number is 098. This complaint is towards a store manager. What a shame.

I would like to share my experience. Actually I’m speaking on behalf for my daughter, who is a 15 year old teenager, and my Husband. On April 30, 2019 they had items to return. My husband stayed in the vehicle, our daughter went into the store to exchange her items. Now as a loyal customer. We know what are the return policy. According to my husband. The store manager was very rude. He would not have my daughter exchange her salads, and on top of that. He said, my daughter had to pay the difference. I don’t understand how he, as a manager would not know Trader Joe’s return policy! My daughter told her dad of what happened. Off course my husband was…

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Cynthia Green

Apr 23, 2019
0

I am thoroughly disgusted right now. I bought a bag of Sugar Snap Peas yesterday at your Walnut Creek store and was eating them today when I look down to grab my next pea and there is a dead caterpillar or larvae in there. Are you kidding me!!! coli in them?

Do I have to contact the news, this is ridiculous. If I get sick Im going to the news you can count on that!

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Kai Smith

Mar 25, 2019
0

I just tried to get some coffee when I was yelled at not to reach behind the counter. so I put the paper cup back and was yelled that I already touched that and still wasn't offered any coffee so I walked away and mumbled ass hole.

a few minutes later the bouncer look alike came back this time with another guy telling me I have to leave the store for being offensive. Wow ok trader Joe's not a problem will never step in your store ever again.

But I can't help feeling that I was discrimenated against and that these two were seeing me as a white hater when I'm actually a pale Hispanic.

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Alexandria

Feb 18, 2019
0

I’m so angry at the store on metropolitan avenue in queens. I was waiting in line with a heavy basket and I saw someone was open so I went to the line. The guy just said no to me. So I went back to where I was and then one of the workers there who was not on register told all the people behind me to go in front of me.

I’m so angry right now. That store is ridiculous and way too small. You should fire all those dickheads and put some actual nice people in there.

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Kathleen Andrews

Feb 17, 2019
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We were at the store in Kansas City, Mo. on Feb 2nd. The one on Ward Parkway. We go their when we visit my son who lives in KC. We usually buy quite a few different things when we are there.

This we got some wine, noodles, whoopie pies, some crispy cookie thingy's and someTrader Joe's Macaroni and cheese. The macaroi and cheese also says Wisconsin Chedder on it. I don't know if you have ever gotten any complaints about your Mac and Cheese,but it was the nastyist I have ever had.

We cooked two boxes, the cheese took for ever to blend. When all said and done, it tasted horrible. There was a next to no cheese taste to it. It tasted more like the noodles had been dipped in a cheese water.

Before I go on, I do know how to make macaroni and cheese from a box. Yes I did drain…

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Theresa Friedman

Jan 12, 2019
0

I am very frustrated and disappointed in the Trader Joe’s store on LosGatos blvd. Los Gatos Ca. Both the cashier and Management were very rude. I’ve shopped atTrader Joes over 15 years. I spend a substantial amount of money each visit.

I like this Trader Joe’s for the great teamwork and personal attention their staff portray. Saturday, January 12, I encountered a very rude condescending staff member at 9:30 am. The store had been open 30 minutes. You would think staff would be fresh and not tired at that time.

I was in the 12 item give or take some because only two other cashiers were working and it was slightly busy with people with a lot of groceries. I never use this lane unless necessary. I grew up in a Catholic family where guilt is a prominent characteristic. I believe in good…

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Kelly English

Jan 4, 2019
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I was at the trader joe's on college near rockridge Bart and I simply had a question regarding the new soft pretzels that Tj just introduced. I simple said to the two mangers in the separate part of trader joe's and one person started treating me and talking to me badly and I was like, hey I'm just trying to relay some info regarding pretzels and he was very negative and defensive.

He did not suggest to go to the TJ website and give my suggestions he was just kinda a jerk saying he was not responsible which when I spoke I did not project he was responsible. He was I don't care leave me alone.

He had brown hair and was male and to the far south of the TJ. Then a nice TJ person comes up to me and I was like the manager guy was kinda a jerk and she instantly said that's impossible and I'm…

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Herman Jones

Dec 29, 2018
0

Date: December 28, 2018 Day: Friday Time: 7: 30-8:00 p.m. Place: Trader Joe's Store

I was stopped two employees and a uniformed security for no reason. I never cause a problem at the shopping mall or any Trader Joe's market or store. This is a second incident at this store. I have not entered the store since last Christmas to purchase a bottle of white wine for a salad. This time to purchased a bottle of red wine and a wine opener. I was asked to leave because of a problem six months ago. I was told this was the manager's request. I have to complaint to the Better Business Bureau.

To purchased two items for less than $15.00 is not much. But to travel to another store after 8 pm. take time on a Friday night. The manager is mistaken. I came to shop and leave. Make the clear to the manager…

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Herman Jones

Dec 29, 2018
0

December 28, 2018 Stones town Galleria San Francisco, CA.

I came to buy a bottle of Charles Shaw Cabernet Sauvignon and a wine opener. I always buy clothing there in the early morning. I never shop during the evenings there. Tonight I was escort out/ told to leave by management.

My report to the BBB as a consumer complaint. Trader's Joe said, I cause a problem 6 months ago. I been shopping there during the day. The evening to buy is a problem. Never cause a problem.

Herman Jones Local 2

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Maggy Gousse

Dec 2, 2018
0

Hi there,

I've been a client at Trader Joes since 1990 the Trader Joes in Pasadena. I was fairly new to LA. I'm a natural colored skin by God Haitian women. I am grateful to see Trader Joes growth all over the Nation including Brooklyn NY. I was there recently and I could not believe the line around the corner. What a joy, I thought, to be from California,

I was there when the La Brea store opened I know most people at the Rancho Park store, the Claremont store ( at the opening was there) and remember the days when every person working in the store ( La brea) knew every wine and could then inform the customers about the wines. An example is the Blanc de Blanc) comes from the Champagne region (my family Gousse origin) and so on. It's because you had wine tastings for the employees after…

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Stacy Jackson

Sep 6, 2018
0

First, I love Trader Joe's and their products and stores.

However; whoever is conducting your third party audits for your produce procurement should be audited. , called Greenthumb Produce which supplies Trader Joe's stores with a number of FF&V items. Sadly enough, this company has a number of food safety violations, EPA violations, EEOC issues, Uncontrolled insect infestation in the food storage area, a number of undocumented workers, Doctored quality control paper work.

I have a number of products, that I've developed which are being sold in your stores today. If you would, could someone give me a call concerning this matter. You can reach me at 714-499-7828 I have a great number of video's and photos of these stated violations.

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Robert Merlock

Sep 1, 2018
0

I came from a unusually stressed week and decided to get a few items on my way home. (about 8:15 PM 8/31/18) Got my items and was in line through the cashier. He was new and made a few minor mistakes and I teased him a little and he knew I wasn't showing any animosity toward him.

Perhaps I was a little louder than I should have been but then the bearded manager came up to me and loudly and firmly stated that I don't want you saying those comments in my store again. Not that I said anything vile or obscene.

What was said is not important but I am a manager in Biotech and even I faced something like that at work, management will never aggressively antagonize a person. As I was trying to explain to the manager, both I and the cashier knew all of this was in jest, he threatened if he ever…

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Evie Shah

Aug 14, 2018
0

Disrespectful staff at 3000 Wake forest Rd. I have shopped at Trader Joe's for over 6 years now, but this the most humiliating I've ever felt. Cashier Theresa asked for my I'D because I was carrying one beer in my shopping cart without even looking at me and of course this one time I did not have it, it was in my car.

I'm 37 years old and I felt very humiliated digging in my purse in rush while my kids are waiting for me, but my cashier thought it's very funny. So I had to go to my car to repurchase the items and when I mentioned to the management that is a pretty rude, Mark just quoted the law to me, nothing for the fact of inconvenience.

Needless to say I won't be shopping there again. Thank the lord, Wegmans on its way!

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Eanki

Jul 23, 2018
0

TO WHOM IT MAY CONCERN, I CONSTANTLY PROMOTE THE TRADER JOES PRODUCTS TO THE SENATORS IN THE BRONX+ OTHERS. I NEVER STOLE FROM YOUR STORES, BUT WHEN DOES EXCHANGING FOOD FOR FOOD=STEALING? SINCE THERE AREN'T ANY TJ BRONX LOCATIONS, I ROUTINELY COMMUTE TO VARIOUS MANHATTAN LOCATIONS TO DO ALL MY SHOPPING FROM THE NEIGHBORING STORES NEXT TO TRADER JOES + I SPEND $160-$200/ EACH VISIT EVERY 2WKS.

IT'S VERY DIFFICULT+ PAINFUL FOR ME TO COMMUTE WITH ALL THE SHOPPING BACK TO THE BRONX, BC I'M PHYSICALLY DISABLED + ON CRUTCHES + I PHYSICALLY CARRY EVERYTHING IN MY GREGORY 75 L BACKPACK. I ONLY EXCHANGE THE FOOD THAT I'M PHYSICALLY ALLERGIC TO.

IT'S VERY DIFFICULT FOR ME TO RETURN THESE ITEMS BACK TO THE STORE BC IT'S PAINFUL TO WALK CARRYING THESE LIADS WITH MY DISABILITY FROM IMPROPERLY…

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lynlovinger

Jul 16, 2018
0

june 27, store #540checked out 10:49:12 for home delivery. m. m. no door bell ,knock on door, or phone. three items ruined,24 bottle waster impossible to carry. /m. Am simplifying runaround for all hours of numerous calls and aggravation it has caused me.

have not ordered food delivery since

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Joan Boodman

Jun 26, 2018
0

I cannot believe you cancelled Cinnamon and Sugar Pita Chips. Every time I purchased them I would buy at least 4 - 5 bags. I always shared them with other people and they became addicted to them. PLEASE bring them back.

I tried the ones with Sesame on them and they were terrible. Make a good exchange. Thanks

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Paul Orenstein

May 19, 2018
0

To whom it may consern:

i tried the chicken marsala with mashed potatoes, I followed the directions on heating and tried to eat the chicken which was completely or totally grizzle and supposed to be chicken breasts my garbage disposal even had trouble grinding it up. I think your quality control is way off on this product. I shop at Trader Joes at least once a week and this is the first time I have been disapointed.

Thank you, Paul Orenstein

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Wai-Ling Cheung

May 15, 2018
0

Dear Trader Joe's Customer support,

On April 29th 2018, I purchased 4 bags of the Trader Joe's Jasmine Rice from Thailand (SKU 052252) Net Wt. 1.36kg @ $2.99 a bag so total cost was $11.96. I cooked the rice today and the rice did not smell or taste like fragrant Jasmine rice but instead smelt like a smelly linen bag and came out dry and yellow in color. The rice did not taste right at all and I am doubtful as to whether this is in fact Jasmine rice from Thailand after living in Thailand for 3 years and eating Jasmine rice my whole life! I cooked the Jasmine rice in a rice cooker and the rice did not fluff up and stick slightly like Jasmine rice but separated and was dry similar to American long grain rice or Basmati rice! This is completely unacceptable to package this and sell as…

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Trena Grady

Apr 13, 2018
0

I arrived at Trader Joe’s in Sandy Springs, GA at 850pm and one of the employees stopped me at the door and said they we close at 9pm but it was still 10 minutes left. Another customer was let in right before I got out of my car.

If you close at 9pm then you should keep your doors open until then and not close early to accommodate the workers wanting to go home. I realize you want to get off on time but sometimes you can’t. I was frustrated and had to go to Publix who would have let me in even if it was 8:59pm. Very disappointed customer.

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linda paige

Mar 19, 2018
0

On Saturday March 17, 2018 (St. Patrick's day) I had a bad experience with one employee at the store in Lafayette, California. I tasted the corn beef sample and I asked the young lady at the counter how much it was.

She said it was by the pound. At the same time another employee was restocking cooked potatoes in the same bin as the corn beef and I didn't have access to the different prices. I waited patiently for one minute and then out of frustration i made a movement with my hand.

" I politely answered that yes, in case she hadn't noticed, I couldn't get access at the corn beef to check the prices. I had to wait until the young man doing the restocking was done. At that point I was humiliated…

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Adam stein

Feb 16, 2018
0

I've been trying to buy the Pear Tarte and the almond biscotti for months now and have tried several stores in vain. Please bring them back if they have been discontinued.

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Patricia Williams

Jan 24, 2018
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Your original Green Thai Curry Sauce has disappeared from your shelves. I have inquired at three different store in Orange County, CA. The Green Thai simmer sauce is bland and not at all to my taste. The original was my favorite product in your store.

Can you please bring the original back?

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Teresa Subramanian

Jan 18, 2018
0

I went into Trader Joes's today to purchase a cucumber and rarely do I go there for one item, I selected to cucumber and proceeded to the register to make my purchase, The cashier said that the price was two dollars plus change, I asked her what was the price of the cucumber and she stated more than what the shelf tag was.

I told her I would go over and check the tag again. At that time I saw one of the managers and told him about the register price and the shelf price. He walked over to the produce section with me and checked the shelf price and looked at the other area where the organic cucumbers were and said that the cucumber was in the wrong section. 69.

Not really knowing what was going on I proceeded back to the register where I had to stand in a lengthy line and was told by the…

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Kerry Bickford

Jan 8, 2018
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I love Trader Joe's so this is not a complaint about the store. I am just letting you know about a problem with a product that I experienced. I keep a jar of Trader Joe's Organic Peanut butter at my desk for a quick protein lift on a banana or apples or crackers. Today, I was spreading the Pnut butter on a cracker and there was a good sized chunk of something that appears to be a small stone in the peanut butter. I took a photo of it plus the top of the Jar (Best by 10/11/2018 LOT: T873 or T373-cant tell). This could have been disastrous if I had crunched down on it-or someone else had. Other than that, I love the store, the brand and everything else.

Thank, Kerry Bickford

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Darlene Wilson-Carr

Dec 13, 2017
0

Hello my experience took place at Trader Joe's located at 1280 W Broadway, Hewlett NY. I visit this store often and 97% of the time I am completely satisfied, except when I encounter a Jamaican Dreadlock Cashier, name unknown. This man seems to have a huge personal problem with me when I visit the store, he goes out his way to be rude to me in a very inconspicuous manner, at first I thought it was my imagination until my recent encounter which was today, 12/13/17.

I went in to the store to purchase my favorite items, and when I saw him, he was carrying boxes, I noticed him from my peripheral he was aiming towards me causing an uncomfortable space for me, so I, out of quick reaction, moved quickly out of his way, he never said excuse me, he just proceeded on to his cashier and called the…

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[email protected]

Dec 13, 2017
0

For the most part my experience over the past 10 + years have been good at Trader Joe's in San Francisco, CA(from the former Westlake Store to the now present Stones Town Store, which is where my complaint originates) My complaint is that today at opening time(8am) they did not have the bananas out. When I inquired about the bananas being missing to a checker, he told me to go to the back and ask.

When I inquired (to 4 people) about the bananas missing the customer service did not happen. Perhaps, they did not know how to respond reasonably when a customer inquires about products. They need to be schooled on customer service........ I like Trader Joe's and I expect better service......

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Larry Cripe

Nov 16, 2017
0

I went to our local store in Burien, WA, this morning to purchase a brined turkey for Thanksgiving. I politely asked a nearby employee if she could check in the back of the store for a larger turkey than what was already on the shelves. She very curtly responded that "we made the decision that we're NOT going to check in the back for turkeys this year. You have to select from what's out." Another employee happened to walk by and she said to him, "we made the decision that we're not going to run to the back to look for bigger turkeys this year and customers have to pick from what's already out, right?" The other employee said, "Yes, we aren't going to go to the back to look for bigger turkeys."

I was completely taken aback by the curtness and attitude of both of these employees. Not once…

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Chris Airriess

Nov 16, 2017
0

I was surprised that TJ now sells its 1/2 gallon milk in plastic jugs rather than the long tradition of waxed cardboard. When I politely made this observation to my Indianapolis store manager he told me that TJs is not meant to be a one stop supermarket...meaning buy your milk at another store! Oh great...use more gasoline just for milk so I do not have to use a non-recyclable container...both bad for the environment!

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Elaine Del Valle

Oct 2, 2017
0

Dear Whomever,

I do not want the REDUCED GUILT POPCORN REMOVED FROM my ESSENTIAL shopping list i.,e., Menu @ Trader Joes!! Additionally, RETURN: CHICKENLESS CRISPY TENDERS, TO SANTA FE STORE!! Don't know why & what you are thinking????

PLEASE RETURN THESE IMPORTANT ITEMS

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Marilyn A

Sep 8, 2017
0

I bought 2 bottles of "Green Plant" juice at the SLC 4th S. store on 8/11. 7 167 003 01 18 36 (16 June 18) expiration date. I have been to Insta Care, ER twice and to my Primary Care Physician since that date for severe vomiting and loose bowels.

Yesterday I had a 3rd episode of it and realized I had just drank a glass of this juice 2 hrs earlier. The other 2 episodes followed the same pattern : 2 hrs after drinking the juice.

Also I bought 2 boxes of Roasted Gorgonzola flavored crisp crackers (one of my favorites in the past). They obviously forgot the gordonzola. It's just a salty tasteless cracker. Awaiting your reply asap.

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Nzingha Shabaka

Aug 25, 2017
0

On this date 8/25/2017, store opened 8 AM, only store in Baton Rouge. Had been a customer of Whole Food since opening in BR over 10 years, started to give TJ a chance. Returned bad beef and milk helped by manager on duty at this time of morning, I did not get his name He instructed me to get what items I wanted since not getting any more meat or milk from TJ, the items total a little over the total of bad products I was returning and

he asked for the difference, so my response I did not see any items that came close to what I brought back, so he stood there no response, then I told him, I came at least 15 miles to return the product and you asking for the difference, I am getting hot under the collar at this point, he did not response, and I added I was sure he would not treat a white…

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Wafa Bunney

Aug 22, 2017
0

I understand that Trader Joes dropped a specialty Ice Cream called Mikawaya Mochi from their account. I heard its a delicious Ice Cream and wanted to try it just to find out they don't carry it anymore. Can Trader Joe bring back this Ice Cream please?

Limited flavors will be fine too. Thanks.

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Simone Jeanine

Aug 11, 2017
0

Please take this report very seriously and ANONYMOUS for our Safety.

We live near of TJ in Gaithersburg, in State of MD Maryland, Since it open we are as a Large family there customers. I am a mother and have 2 sons they also walk to that shopping center and they go to TJ most for candy and chocolate. Recently I notice they are acting strange. My husband and me work very hard to find out what is going on and we find out they are smoking street drugs. We want to know who sale it to them, finally with all the trick we used my sons said there is a guy work in TJ he is employee in TJ sale it to them, then we had to find out who is that employee and finally my sons start talking. We do not know his correct name and they call him ( MKLY ) and he is originally from West Africa and he is sailing…

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sonja williams

Nov 13, 2016
0

i was robbed today 11-12-16 at Trader Joe's in El Cerrito Plaza of my I phone 6S as I was looking at flowers, my purse was in the food basket near the front of the basket. The area was very small on the right hand corner of the store where the Orchids were located, and as a result I was unable to get my basket close to where i was looking at flowers, and that is where my phone was lifted from my purse. I didn't become aware of the thief for about an hour later when I had to make a phone call.

I was at the check stand at 14:24 I called the store and asked if security cameras were available to try and spot the thief, and also drove back to the store and was told the camera wasn't able to see in that area. I shop a lot at my Trader Joe's and really fell very badly that something like that…

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Dorien Grunbaum

Oct 10, 2016
0

Several years ago when I found out that I had a wheat intolerance, I checked all my local grocery stores and bakeries but could not find a bread that I could stomach. A friend suggested Trader Joe's Gluten Free Multigrain Brown Rice Bread (purple label, not turquoise), and I was saved.

Today, I went to TJ's to buy my week's supply of Rice Bread. It was gone. When I inquired, I was told that it was no longer available--it was discontinued. Over the years I have lost various of my favorite products from the TJ shelves, but rice bread? This is impossible! It's bread for God's sake--not some specialty food! What's next, milk and eggs??

I am hugely disappointed in your choices, Management! I understand that the customer is not the most important target in your decision-making. The profit…

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John

Aug 18, 2016
0

I've been a Trader Joe's customer since 1980. In the last 8 years or so, I've been more and more disappointed in their business practices. Specifically, I now always run into items that are either discontinued or out-of-stock. It used to be "never" and now it's "always". Discontinued items are the direct consequence of Trader Joe's buyers bleeding suppliers to death. They would rather discontinue a product than pay the manufacturers a reasonable price. Potato bread didn't disappear from TJ's shelves because the world ran out of potatoes.

Everybody agrees it was a hot-selling product, but there wasn't enough profit in it. I enjoyed TJ's pear tart for many years, until it was discontinued. It so happens that I know the French supplier (Panem Ile-de-France) and had an enlightening discussion…

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michael parks

Jun 23, 2016
0

I am so upset that the company has decided to stop selling the "Chipotle Flat Iron Steak". I was counting on it for my annual 4th of July party. I went to two stores and both managers informed me that the company has stopped selling the product.

They also said they don't know why it was discontinued since it was a very popular item (SKW#091474) and that it was hard to keep on the shelves. I know this to be true since i would always have my wife take whatever was on the shelf.

I hope the company will reconsider this "terrible decision" and reinstate this product. Until then you have lost this customer. I will try to locate where this steak is being sold and change my shopping habits. If you should start selling this product again please contact me at my e-mail address.

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Tatianna Nielsen

Jun 14, 2016
0

We want to complain on the cashier who was very Disrespectful and extremely Rude. He overcharged the bill and when I told him was missing change,instead to said excuse me. He gave me a nasty face and a careless attitude ,like "go to hell" with his hand and plus wanted to make me do the line twice to give us the change,We spend a lot of money weekly at the Trader Joe's, after this unpleasant situation.

I don't think we will came back again.

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Tammy

Apr 11, 2016
0

Went to Trader Joes around 7pm - Plano, TX location - I don't live near here - its a special trip for me and with my schedule it's only about twice a month. I didn't buy a huge amount of items - I bought 11 items - nothing bulky everything would have fit in one bag... this was the end of the day for me - I had been super busy all day ... I was given my one sack in my cart - told thank you have a good day and left... the cashier ran out to my car and brought me by bottle of water - he said here you forgot your water... it wasn't in my bag it wasn't in the cart - I hadn't seen it ... I said thank you - my mistake at that point was thinking that was all I was missing! I got home - a 25 minute drive and realize I am missing half of my items!

I called the store - am I on my way back up there..…

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Julie Sielicki

Mar 23, 2016
0

Every time I look for something, it has been discontinued. Last one was Soy and Flaxseed Spicy Chips. Veggie, Corn and Nacho are there, I found out spicy were discontinued. 2 other products ( one w/ strawberries and one with 5 layers) have also been discontinued.

No mention in Fearless Flyer. " Why and what gives?

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Sajata Robinson

Mar 22, 2016
0

2016, between 6pm. - 6:10 pm. I had planned to shop Trader Joe's@72nd street. There was a long line of folks waiting. I came directly to the front to speak with the Trader Joe (female) employer who was in charge of the line.

I'm wearing a medical (Podiatrist direction) walking boot due to a broken metertorsal bone on my left foot and asked if I can come in and not wait on line? I'm consided temporarily Handycap. She said to me "No I'm sorry, I can't let you in". This was extremely upsetting!

I phoned my husband/car to pick me up. Please know i am a very good customer and shop Trader Joe's, on a regularly on weekly basis. - "l'm familiar with most of your staff and they're all the best, with one exception".

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S. E. Barton

Mar 21, 2016
0

Apparently looking at spices and seasonings at Trader Joe's is considered to be 'suspicious' activity, as it is the second time I was under surveillance for doing just that. At the Trader Joe's in Sunnyvale, CA, I was looking at the various spices and seasonings, reading the ingredients because it is necessary to purchase a low/no sodium product. I became aware of a Trader Joe's employee keeping his eye on me as I did so, and subsequently left the aisle. When I returned a minute or two later, the same employee was standing exactly where I had just been, studying the rows of spices and seasonings. This is now is the SECOND time this has happened to me, when looking at spices and seasonings!

It's amazing that Trader Joe's doesn't realize that this sort of thing puts someone off shopping at…

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Lina Israelyan

Feb 23, 2016
0

I opened my Five Spice Chicken and Asian Style Noodle Salad, took the nut packet out, and noticed a long black hair curled up on the wet dressing packet. Unfortunately, I was eating this salad for lunch. I am a social worker and have minimal time to eat.

I was forced to throw away the salad and had to go hungry for the remainder of the day until I was off from work. As a social worker I am to be present with my clients however I was unable to do so with a splitting head ache from being so hungry.

The item number for the salad is 61604702. I hope with me telling you about this hairy problem, others wont be subjected to similar circumstances.

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Kathy

Feb 18, 2016
0

This rating is for the way the corporate headquarters treats their most devoted customers. I have been through a lot with them. I gave them all my money for years. This company is very secretive, it is notoriously impossible (and was for me) to get help with any problems.

My issue is not with the stores but the corporate headquarters. I don't trust them enough to shop their all the time anymore. Only in emergencies. do not expect even the tiniest modicum of respect or help from the corporate headquarters.

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Glynda Myers

Feb 15, 2016
0

I was at 142E 14th Street, New York, NY 10003 on January 30, 2016 between 4:15PM And 4:30PM and one of your employee's was very nasty br saving how he hated F..cling customer and he would be glad when his tour was over. He was African American about 5'6" and he standing by the entrance directing people to the line he continued to use the F word. My cashier S. Andre was so nice and concern and ask me to point who it was and I did.

I am a senior citizen and that behavior is unacceptable. I spend money in your store at least twice a week and I tell relatives in other states to shop there. I purchased 12 items that day. Please retrain or suspend. I don't want him to be fired but he should be suspended , it is the customer pay's his salary. Most of your employee are well train but not this and…

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Brittney Anne Herrera

Feb 8, 2016
0

Thank you for taking the time to read my complaint. I am writing this letter because I am appalled by the quality of your frozen cherries. The pits that are inside of these bags are beyond dangerous. You MUST discontinue this product if you cannot figure a way to safely and effectively remove these pits from each and every bag. I add the cherries to smoothies and I have a Vitamix and I still have sharp fragments of the pits.

Super dangerous! I have chomped down on these suckers and really, really hurt my teeth. I am now buying my frozen cherries from Whole Foods (I'm on my 6th bag from them) and I haven't came across a single pit. Please fix this issue or PULL THEM OFF YOUR SHELVES. It's freaking dangerous guys! Come on!

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Cynthia

Feb 3, 2016
0

On 12/14/15 I went to the store in Catherdral City. I go there at least once a month so I am very familiar with the store and friendly staff. On this evening I had the rudest treatment from their store Manager named Aaron. It was extremely inappropriate and only got worse as I repeatedly tried to help the Manager with issue as did 2 other employees.

It held up the line for over 15 minutes. He humiliated me in public because he blamed the problem on my EBT card which was not the case at all. This is serious discrimination. Furthermore after finally leaving the store and being in quite a rush as this rude/inappropriate/discriminating stunt this unprofessional manager pulled cost me to run about a half hour behind. The cashier who originally made the mistake and kindly helped me in a hurry…

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Melissa Kizildag

Jan 30, 2016
0

I had recently purchased 3 jars of coconut oil and was very dissapointed to come home and find out they all had mold in them. The mold was in the bottom and middle part of the jars and all three had some form of it ranging from mild to moderate.

Still this is not okay because this is consumed in my household. I visited the orange Milford CT location and was very dissapointed. If their is anything you can do to reconsider my loyalty to trader joes it will be greatly appreciated.

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