Trader Joes Complaints Continued... (Page 2)60+ reviews added so far. Upset? Call Trader Joes corporate: 626-599-3700
Your product called Taos Joe's Southwest Chicken Quesadillas with season vegetables is horrible- Please take this out of your store as you are selling something that has no taste. Plus being made in Mexico. Do yourself a favor and quit stocking your store with it.
The spicy beef and broccoli I purchase had maybe 6 ounces of beef and the rest was broccoli. Very misleading and frustrating for when you are trying to cook a dinner for two and the portion is barely for one.
False advertising - The pictures of food on your frozen foods do not accurately reflect what you get. For example, the Paneer Tikka Masala shows approximately 15 pieces of paneer in the picture, when in fact there are only 6-7 pieces. Advertising laws ensure the consumer is given the undeniable and innate right to know what product or service they are purchasing. Although the package indicates 9 oz,, if a consumer doesn't open the package, it could be construed by the picture that 15 pieces + rice weigh 9 oz.. This negates ‘truth in labeling,’ which is the accurate and fair delivery of necessary information to a prospective consumer. Be careful with this.
Today I took the 40 minute drive to my nearest Trader Joe’s in St. Paul, Mn. Among many other things I purchased a bottle of balsamic vinaigrette. (We have eaten MANY bottles of it.) The bottle WAS NOT jostled on the way home. It was packed upright in a bag and removed at home. Before dinner, I removed the hard plastic around the neck of the bottle and began to shake the separated mixture. The top was COMPLETELY off of the bottle and merely resting on top. The vin. flew all over my chair, my floor,the sliding glass door, my sweater, and worst of all-all over my beautiful wool area rug. We not only didn’t get our dressing for dinner, but we spent most of our evening cleaning and scrubbing the stubborn greasy stuff. Worst of all , my wool rug will never be the same. Their is no way to get all of that oil out! I am over 50 years old and have NEVER seen a bottle that had a completely unattached bottle top. I am NOT a happy Tr. Joe’s customer tonight. Sincerely, P.J. Rutten
I have a complaint about 2 products I bought 2 weeks ago: Stilton cheese w/apricots – sounded good to me, but when I served it, it crumbled to breadcrumb size even after letting it warm to room temperature. There was no way to cut off large chunks, small chunks, any size cheese. I ended up throwing the entire wedge away. Crunchy unsalted peanut butter from unblanched peanuts – good taste but has the consistency of hot fudge (even after being stirred and refrigerated). This was my first experience with Trader Joe’s; not sure I’d make a special trip for its products!
I have been shopping at Trader Joes for the past 5 years and they have lost my busines. Last week I went to the Orland Park Store for which I was followed by at least 5 employees throughout the store when I had 2 carts of food that I was purchasing at the time. I spent $500.00 in groceries, and I had to bag my own groceries when management stood in their little huddles at the customer service booth and offer no baggers. It was not until I insisted the cashier to call for help when a woman arrived to help bag the groceries with me and a women help me to my car, while the men told by and watched it all.
Tha management team clearly have no customer service background and clearly are bias towards certain customers. Trader Joes has lost not only my business but my family and friends as well, and this is a whole lot of business. Very disappointed at Trader Joes particularly this store, because this is not the first time that this has happened, but this is the last time for me.
Hey – I’ve been shopping at Trader Joe’s for a long time. I started buying their nonfat greek yogurt in the 16 ounce container, but when I measured it out I barely got 2 cups. I was shocked the first time it happend, but the next time was the same way too. I like shopping at Trader Joe’s and don’t usually have customer complaints like this. However, after seeing that the actual size is not what is printed, it made me think. Obviously sold by weight not volume! This is a problem for me and think people need to know it. They should mark items clearly, accurate, not like this. Sincerely, long time Trader Joe’s shopper and concerned customer. Make this right please…
Rude customer service. This Trader Joes store has to have the most adversarial clerks I have ever encountered. I was in the store today and got a cup of coffee. Upon realizing I didn’t like it, I asked the clerk whether I should throw a cup hot liquid in the trash can (didn’t want to create a mess) or give it to him to dump in the sink. Seems simple. He frowned at me and said, “Why are you giving this to me? I can’t reuse it.” Crazy. Who in their right mind assumes I want him to recycle the coffee. A simple, “Here, let me take care of that for you” or a “Please toss it in the trash” would have sufficed. Typical of Trader Joes. I could cite at least 5 other incidences when a simple question was met with over-the-top hostility and communication.
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