Tim Hortons

I don’t go to Tim’s Hortons often but I did go on Saturday July 15. I ordered a coffee and a ham and cheese sandwich. The coffee was fine the the sandwich was the worst constructed sandwich I have ever experienced.

After being told that they don’t serve mustard any more (WTF) I’II requested mayo. When I received the sandwich it had no serviettes and there was so much mayo that it became a sloppy mess. Do the employees not had any quality control when constructing said sandwich.

This is why I buy no food at Tim’s and will never by food again. This just confirms my past experience with Tim’s and that the food is terrible. Somethings never cha. Get your act together! Mike Kargus

What a disaster customer service. I been to tim hortons and try to pay for ice cap on app and the employee said it didn’t went through, you need to pay difference method i tried to pay with cash and she refuse as the bill was ripped from the corner.

She said my manager will be mad at me if I accept this bill. Since when you refused to take a bills. So which means every time i need to be in tim horton do i need to get a new bills as manager don’t accept the ripped bills

There was three of us who went to the Order window and we were ordering we weren’t finished ordering and the woman insisted that we drove up so we tried to finish ordering at the window and she insisted that we couldn’t order anymore because there was a line of the people So we said we are customers whom were here first and we would like to finish out order she continued to tell us we would have to drive up and

wait to finishe our order so we didn’t get anything from that Tim Hortons I’m morris Manitoba on hwy 52 esso

Good day The Tim's by 2013 Lawrence I had a issue I ordered two drinks a mistake was made, regardless who's fault it was I apologized for the error but the entire time this cashier had nothing but attitude and disdain, she has no customer service skills whatsoever after I apologize you look at me like you wanna scold me hands new drinks no straws I say thank you no acknowledgement at all won't speak, I don't think any customer should go though this experience no matter what happened I was polite the entire time.. This isn't the first time I've seen this employee do this to others.. Thank you for your time and understanding re this particular matter.

Sincerely

John

I stop at one your store yesterday in Métabetchouan-Lac-à-la-Croix with my girlfriend and this store. Is so dirty that he should be close by health department . It’s a shame the guy who owns that store doesn’t care one bit about customers and the name of Tim Horton by be a franchisee.

Even the tables we did have to wiped from food and liquids spilled (coke) and the floor underneath was has bad has behind the serving counter where the kid was scraping the floor? I spoke to a lady who lives there and she told me tha the store has been like that for a long long time, she told me don’t use the restroom because they are awful dirty.

com my phone is 581-447-5547 hopefully you will put this franchisee aware of this store even him I am sure will not eat there

Good morning .. this morning I went through the drive through at Tim Hortons on Kingston road just east of Mc Cowan I ordered a small coffee and english muffin with double bacon, the employee told me we have no food...

I said not even a donut he said a bagel, I ordered a bagel which is food, when I got up to the window I could see muffins bagels all kinds of FOOD obviously the guy was too lazy to make a sandwich. this tim hortons is opened 24 hours so I was not impressed when the guy told me no food.

Ok thanks and have a good day.

On Friday June 7, at Tim Hortons drive through on Tenth st in Nanaimo bc time was approximately 1045 we placed an order for 3 large black coffee, and one black tea. With 4 cream and 4 sweeteners on side.

The worker was having trouble with our order we repeatedly stated it. The middle board on the right hand side was not working properly. When we got up there we got one coffe one tea. And paid for it as often we have to wait for rest of order.

When we asked where the rest of order was he stated that was it. I said no we had two more drinks and he told us we were only charged for two so we would have to pay. Now this Tim Hortons has had Hugh staff turn overs and we have supported it as it is clean and covid was terrible.

We never had to pay for order mixups and we’re told it was a…

I ordered a large dark roast coffee and paid with cash. Cashier asked me is I had 20 cents and replied no. She told me that she short changed me 10 cents because they never had the proper change in the register.

I was offended but accepted the poor judgment of her to benefit the store and not the customer. I was on my way and opened the coffee and had a sip of a disgusting burnt cup and I purchase a lot of coffee from your organization to know what is normal or not.

This was the WORST cup of Tim’s I have EVER and to boot I had to add to your profits due to poor customer service. This was the Tim Hortons at Victoria Ave In Vineland. I dumped the cup and proceeded to the next Tim’s at Carlton and bunting rd to get a normal cup.

NOT A HAPPY Tim’s camper.

My 300+ points, which were on my phone, have now been reduced to 0 points, even though I did not receive any free tea reward after having spent additional money when I visited Tim Hortons in Innisfil etc. In addition, I could not get into my phone app.

at all, without having to put in some access code, each time I wish to see my points. I am very disappointed in Tim Hortons. The reward system does not seem to work. I will switch to Second Cup, since that company does not try to trick me into believing I can claim a reward, which is removed before I can use it.

WORST CUSTOMER SERVICE AT IDWY DRIVE TIMS IN SASKATOON SK ... THAT MANGAER NEED A GOOD TALK TO AND LEARN CUSTOMER SERVICE SKILLS AND VERY RUDE AND HUNG UP ON ME AND CALLED ME A DUDE AND SAID SHE CALLED ME .,.. IAM N0T DUDE AND PHONE NUMBER WAS WRONG I DONT KNOW WOH SHE CALLED BUT NOT HAPPY AT ALL ... AND ALL MY FOOD WAS MISSING OUT OF THE ORDER THREW SKIP I WILL NEVER GOT TO TIMS AGAIN AND USE SKIP ...

LINDA

I went into Speedway gas station at 2058 Delaware ave buffalo NY. It has a tim hortons inside the gas station. The two people in the time Hortons told me that I was a male prostitute. I think you should hire two new people at your tim hortons.

The two people appeared to be Puerto Rican people in the tim hortons. I am not a male prostitute I have a degree and went to buy gas at a speedway gas station. com

I think they have an issue with their workers they will literally stair at you while completely forgetting about your order like it shouldn't even be possible to do that you got one job you can't do that your fucked idk what to tell yous completely unprofessional fast food is supposed to be well fast but not at timmies so don't go there if you want some quick decent thing to eat wrong place to be

Your app is nor working every since you make all your new changes doesn't work not just me but all my friends also before all these changes all was great the menu doesn't load just buy again comes up and when you go on buy again just keeps spinning all apps from other places works great Peter Craven

The Tim's grande Prairie these people are useless.10 minutes 5 employees to make change for a twenty and pay the bill with tap.we gave up and left as know one new how to handle such a simple task.By the keg location.thank you

Was going through the drive through. Asked for a egg and cheese buscit sandwich. Server when repeating the order stated, bacon, egg and cheese sandwich, and what else. I stated, mam I want a egg and cheese buscut sandwich only with no meat. Server acknowledged.

I paid for the sandwich but was made suspicious by the whole situation. I pulled over and parked in the restaurant parking lot. Checked the sandwich. Order was correct, except for what appeared to be a finger print on the egg.

I has ordered a medium beverage as well. I did not want any of the food afterwards. I thew everything away and drove off. Never eating fast food again, as I have never said or done anything bad to people working on the fast food industry, so I do not deserve this treatment.

Thank you and God bless.

Ever since you started selling Cold Brew I've wanted to try one.

However they are pricey, so it's only during certain times I'm able to afford to try it. So far I have gone to 3 different Tim Hortons locations over 10 different times and tried to order it and they NEVER have any cold brew.

Do your workers not even attempt to refill the cold brew after it's empty? Are they just lazy? On TV and online you advertise it all the time so one would think you would make sure to have plenty of it on hand (basic economics, supply/demand).

It's at the point where I'm ready to stop giving Tim Hortons my business altogether and start going to the local barista instead or Macdonalds. Maybe you could send me a gift card or something to make up for all this I sure would appreciate it and have a lot…

Went to Tim Hortons today got a breakfast sandwich and a lemonade was suppose to be a meal. No hash browns was in the bag. The window said 2 for 3.00$ and I got a meal it came to over 8.00$ plus the girl that waited on me had a real attitude and I’m usually quite nice to fast food workers.

I wanted to have a coffee and relax before going home. You advertise a closing time of midnight but when I got there the staff were mopping the floor and had locked the door. I traveled out of my way in the rain for my coffee and feel justified in making complain.

I've no intention of visiting there again.

Drive thru Order # 122 Sunday 6-18-23 10:06:11 am Receipt # 318137202 Order # 225325701 Terminal # 102 Cashier # Shift 3 Visa $49.90

At the listed date , and time my wife took my two sons , and niece to your location located at 2240 Delaware Ave , Buffalo, NY 14216 , 716-871-3700 to get me something for Father's Day . She knows that I really love your chili so she got up , showered , and left to get myself , and everyone else something to eat . My wife ordered five meals . The order taker / manager confirmed with my wife if she wanted the sandwich or meal to which she said she wanted the meal with each order . When the order was received one medium ice cap was missing . The female worker was informed , and my wife was informed that she wasn't charged for it which doesn't explain why it…

Why are there no tables and chairs on the outdoor patio at Tim’s They were removed and never put back. Summer is very short in our community.

I went to the drive thru at Bellamy and Lawrence. They had no eggs and no hash browns available at 9:00 am.

After waiting in long line,1 cashier on, was told no buns for Tb club. Offered a substitute of bagel but was charged an extra $1.15 per sandwich (ordered 2). Broccoli soup was so thin like dishwater.

Sunday June 11 at on route Newcastle #101518. Order 467526804

Address: 17695 64 Ave, Surrey, BC V3S 1Z2

Phone: (604) 575-3774

I went over to this branch 11.30 A:M Monday June 12 - 2023

All ladies working, customers are waiting they have mixed up a simple iced cap order, Mayhem breaks out the alarms are going off, one lady is yelling on the top of her voice to to another employee in the back.

I place my order step to the side no t one customer is greeted , there is much arguing and now the ice cap orders are sorted out I wait for my meal that is sitting on the edge of the area where the food is served. There was only 4 customers inside and a few cars in the drive through...

I see it is my order and I ask for it and say "please I need to leave, I only have an half am hour, for lunch."

The lady does not apologize and hands me over the meal with a…

I go to the Tim Hortons on Stony Plain road and 157 street every Sunday. I like my coffee hot and fresh like it should be. Three previous times the coffee has been luke warm even after I have told them the coffees weren't hot.

This last Sunday when I ordered my coffee I reminded her that I want my coffee hot. I watched her turn on the burner for the pot that was on the top. She put her hand on it after about 30 seconds and then poured my coffee.

I checked it before I left and it was barely luke warm. I told this is luke warm. I just walked out. Maybe if they turned down the music and payed more attention to their jobs things would get done properly.

I go to another Tims during the week every day and get great service.

Won free coffee from NHL hockey challenge in June 5th 2023. Went to get FREE coffee on June 10th and would not give FREE. Why??? Tried several times at several places. Had to pay!!!!

I placed a mobile order on the app but when I arrived at the restaurant to pick it up they didn’t have what I ordered and hadn’t had that particular item all day. I was crushed… and they didn’t have what I wanted so I asked for a refund.

I was then advised that I would have to go through corporate to get my money back which I found out after many back and forth emails with corporate I was told in a round about way that that is a bold-faced lie. 2 weeks later I have no food and no money.

00 but stealing from long time customers especially in this day and age isn’t cool and you need to be called out.

Was at the time hortons on merivale rd near bonguard ordered a med double double and a sausage breakfast wrap almost always it either is not wrapped right or little sauce or the egg and sausage is at the bottom of the wrap and today same server at the window this was my 4 time giving a Nicole more than the bill and always he never gives back the change it's not that it's a Nicole it's the fact he never offers it back to the customer

On Sunday morning, June 4/2023, I visited the Tim Horton's location in Lambeth, intending to get breakfast. I was on my way to work (a half hour drive away) and intended to eat my breakfast at my desk when I arrived there. I ordered the breakfast sausage/egg/cheese croissant meal, which looked amazing on the overhead display. When I was handed my order, I assumed it looked fairly close to what the advertised image showed.

What I received, though, was an absolute horror: The croissant was burned, and blackened in several places. The egg was nearly invisible, and the cheese a disgusting, gooey, dripping mess of molton cheeze-whizz. The sausage slipped and slid on its own excessive grease, and it appeared like someone had pressed their hands on it. I could hardly hold it together. The…

I was a big fan of the Walnut crunch and the Plain Sour cream donuts. was very happy to see hey were bring back the walnut crunch even if just of a little while. but all that seems to be brought back was a picture of a walnut crunch to draw you in!

I have yet to see the actual donut. I would have more respect if the staff just said we don't have them but instead they say this afternoon, after lunch and in the afternoon they say we sold out this am when I know they were not there in the am!

I have been to several Tim's and have yet to see a Tim's with a walnut crunch. Very disappointing! this is not the first time a future donut was not available and I believe it won't be the last but I think it is time for me to stop going and continue to being disappointed.

I will be back to Tim's during…

I have been a loyal customer for many years. My son and I were at the Tim Hortons located at Keele and Sheppard yesterday at 6:30 pm. We ordered coffees and donuts. We decided to sit outside. They were 7 employees in the front and others in the back.

No line up to get served and not busy. The table and bench were dirty ( coffee stains and chocolate crumbs all over. I went inside to ask if someone can clean the table. Server said yes and we got our order.

Nobody went out to wipe it down. I asked again ( I have a pic of employees name. He responded that they clean the tables every half hour. I told him that it’s dirty and we want to sit outside.

I told him I was taking a picture of his name tag. He said that fine with attitude . Sorry what????? I said I’m not cleaning it. I started…

I was at Tim Hortons on Bloor st. E in Oshawa this morning about 8:15. I ordered a bacon and egg on a english muffin and received a stale english muffin that I could hardly swallow and then realized it was sausage.

It was supposed to feed me before a long drive on the 401. Really awful experience and I am a Timmies lover, but oh my goodness that was a horrible sandwich that went immediately in the garbage.

I had a hot coffee and a medium ice cap spill all over the front console of my car as well as my passenger side seat and floor as a result of the two drinks not properly being placed in a cup tray. The perforated part on the tray were pushed in so that the drinks did not sit firmly in the tray.

When I asked to speak to a manager I was not satisfied that she did not care about what happened and I even had to ask for a roll of paper towel as both drinks had completely spilled out Worst Customer Service I have ever had from a restaurant I think maybe time to look for a new restaurant and inform public the bad customer service at your westridge tim Hortons in orillia Ontario terible

I am frustrated beyond belief I have been waiting over 3 weeks for digital support to fix an anomaly on my app

I submitted a complaint on May 12th or so and am Unable to complete any orders on the app !

Now I’m being told my points are expiring ! Outrageous can’t use the app or use points !

This support is not good I fully expect this matter to be resolved asap their is a string of emails linked to this

Your request (9039952) has been updated. To add additional comments, reply to this email.

John

So I arrived at drive through window ,made my order , woman on thebinter com said I can advance , I pull up to the drive through window , and was greeted with yelling and was told I should learn how to follow a line , in fact I was told to advance and my order was taken and I did as told on the intercom , so

I tell the woman at the window to calm down , and was given my money back and told to F off with a middle finger included . , And see for further processing , I think in tim Hortons best value is to fire this person and screen check whom you decide to hire , I'm totally turned off by this and

went to Mc Donald's instead , and I think I will go to other places to get my morning coffees and food , horrible service and to be told to F off and given a finger due to lack of…

Extremely poor service. Drive-Thru refused to serve a person with disabilities using a medical mobility scooter when they've done so many times previously. The manager verbally responded with the usual rhetoric and claims they've been managing that location for the past 5 years.

If that is indeed true, where has this manager been during the pandemic when the restaurant seemed to be closed more than they were open? If this is the statement the manager wishes to convey, then it also indicates they are negligent and liable.

Perhaps Tim Horton's should re-evaluate their management team if they are this disorganized? Lack of curbside delivery and the requirement for in-store pickup can pose challenges for individuals with accessibility needs. Accessibility in-store is difficult typically due…

The manger Latrese is very unprofessional she's very rude and nasty with her employees during my interview she invited her boyfriend and took a personal call. Latrese and her boyfriend smelled like weed which gives me the impression she was under the influence. I WOULD NOT RECOMMEND ANY ONE TO WORK AT THAT LOCATION WITH THAT MANGER SHE NEEDS TO BE FIRED.

I visit your location at 6014 Vedder Rd Unit 27, Chilliwack, BC V2R 5M4 every morning and order a double double. At least once a week, I am given a drink that is made incorrectly and is not a double double.

When sending it back today to be remade, one of your employees Alicia was very rude and did not provide adequate customer service. This is the second time this employee has been very rude.

very bad for business. And no one could have cared less. Shouldn't have to go through that. We are going to go to another Timmy's and try them but this was a bad experience..

Everytime I am in the tim Hortons on hwy 8 and gray Rd in Stoney Creek, I am always waiting way too long for my order. The drive thru gets priority over walk ins. 5 servers there and 1 at one till in-store.

The high school rushes in at break and they only have one till open always . If an adult is going to work he's gonna be very late,! Terrible customer service by opening only one till! Shameful!! I will take my business elsewhere now.

Clean up your act Tim Hortons don't be so greedy! Give someone a job.!

Your company has taken a very big step in eliminating customer service by installing machines that me as a customer needs to use if I'm not paying Cash.

First I am not an employee of Tim Hortons, I come to your stores to be served, not to do it myself. Soon your will be asking customers to make their own Coffee. I personally think that these machines are a detriment to the brand and the whole customer contact experience.

I was at the drive-through on Meadow Drive. There was only one car in front of me. The cashier came online. I could not understand him he talked ethnic. I placed my order, and when I got to the window, he yelled at me and told me he was asking me to wait as he was making sandwiches and I just drove through.

I don’t understand I was waiting and I didn’t understand him when he came on, he was rude and when I placed my order he couldn’t find it. He must be new and he gave me a coffee. I didn’t even order.

Service at all Tim Horton locations in Georgetown are declining! ) Recently ordered two (2) ham and cheddar sandwiches, enough lettuce for 3 sandwiches and too much mayonnaise leaking out of bun. (Mountainview) Ordered six (6) raisin bran muffins, wet and cold in the center.

(Mountainview) 8:00 pm Saturday, wanted in drive thru line for 10 minutes with 5 cars in front of me only to discover NO DONUTS! I can give other examples of declining service.

They Still gave me wrong dinuts. it was only 6 donuts. and 1 Chocolate dip. hard is that too do? I recieve completely wrong donuts. clue what it is. This is not the first time this location screws up my order. Very frustrating

I love your iced coffee however every time I get one it leaks all over my clothes!! And unfortunately it’s usually in my car when I’m on my way somewhere. So it’s not like I can change my clothes. It really ticks me off!

I don’t like to drink my coffee with a straw, just get the cups fixed already!

The lady at the counter when I was in the drive-through, a white lady did not get her name. Weston Road location was so rude. I tried paying what one card I forgot the pin so I tried a different card and then I did not put in my checking account because it was savings so

I took a little bit longer and the lady in the background to white lady with the hair slicked back was saying oh hurry up it’s only two dollars where are you taking so long arguing in the background so I didn’t realize it was me until I realize it was me and that was very rude.

I support Tim Hortons every single day more than one time a day. You can look at my scanned card and my name. This is ridiculous. I’m very upset

Tim Hortons location at Biscayne near Costco. As a 50 year loual cidtomer of Tom Hortons I an appalled at the sanitary conditions at this location. The men's bathroom is filthy with no soap for staff to each hands. Floors in bathroom and front shop are filthy and when I reported it, the staff was not concerned.

Very discisted at 9 am when they should ne clean for the day.

Went to drive through and ordered a steak and chedder paninu. eone different came to the window and asked what i was waiting on. Told her. 7 minutes later the employee gave me my sandwich after trying to give it to someone at the counter.

On top of it all the Panini was barely toasted, the chesse wasn't melted at all and it wasn't warm at all. Location was at West Ridge Rd. Rochester NY 14626

The tims in Jasper is constantly dirty. The washroom are disgusting!

I was at the tim hortons on Lefevre at 6 am may 19th. I got the worst customer service ever. I asked for 2 cheese croissants and I got 2 plain ones. I mentioned it to the drive thru staff and she said they don't have the cheese ones I told her I didn't want it then she said she could give me a refund because I used my app to pay

I live in North Tonawanda NY 14120 and every time myself or my wife go to this location on Meadow. It's always a hassle and always wrong and they're always out of products and then I have to drive back and waste my time to come and get. The right stuff.

This is pushing me toward other places like Starbucks.