Terminix

I had an appointment scheduled and CONFIRMED for a treatment for 10/25 between 3-5 p.m.

I asked if I could get as far of a heads up of when the tech would be at my home because I had to coordinate dropping off 3 cats and 2 dogs at the groomer.

It was critical as my pets and house have fleas.

I received a generic message in the morning from the technician, Victor Pazmino, confirming he'll be here.

I called him later in the day to see if could get an update - no answer.

Called again, he picked up and the call dropped and he didn't call back.

I reached out to the office to ask for their help in getting an update.

They couldn't get him because he was driving so I called again and spoke w/him.

He said he was running late but would be there at 5:22 per his GPS.

Keep in mind my animals…

I fired orkin to save money.

In 5 yrs never a complain with orkin.

Less the 1 month with terminex and the service I was scheduled for on Monday never showed or called.

When I called they said it would be Friday.

It's friday I have two severly autistic little boys once again I ckeaned oyt my cabinets to be told they arent coming bc I need a 250 dollar additional service.

Don't care I was scheduled twice.

Yoy have no idea what i have to go through to clean out my cabinets with my childrens disability.

Someone better be here today or im suing for breach of contract!

We have had countless problems with Terminix.

I am not satisfied with services whatsoever.

When we initially joined Terminix, 5/22/19, we agreed to pay upfront for the year for a discount ($300 in total for the year!).

I completely regret prepaying.

At the time of signing up, we had a bad roach infestation, which has decreased but is starting to get worse.

We have asked for technicians to come out weekly since then.

When we signed up, they asked if we had purchased the house or if we were renting.

I informed them we were renting, but were looking to purchase in the near future.

If I had the option now, I would have canceled services already.

The first technician came out and wasn't sure what should have been charged, so he charged us $80.

00.

My husband wasn't sure what was…

I been A loyal customers for over 25 years and over the last 5 yr I been paying for A renewal and no one ever comes to my house to check to see if I need any assistance and keeping the termites away but they took my money every year I’m both of my houses I have two with your company I just don’t know why am paying for the service that I’m not receiving I should get some kind a refund for all the years I’ve been that I’ve been taking care of my house overseeing the termites keeping them away really like to somebody call me on this matter I’ve been trying to have somebody call me for over a year and I finally got a call about three months ago by the manager I love Fort Pierce Port Saint Lucie office he said he would send someone out he did but they never looked at my house they looked at my…

Im very unsatisfied with the service, Ive been taking advantage of and I want what was promise to me..

Ive contacted terminex many times and have been giving the run around, MANY APPOINTMENTS BEEN MADE WITHOUT GIVING ME ANY NOTICE ADAM THE SERVICE TECH AND ANDREW THE MANAGER HAS DODGE MY CALLS AND WONT CALL ME BK IVE MADE SEVERAL CALLS AND NOONE IS DOIUNG NOTHING ABOUT NOTHING PLEASE CALL ME AT 361 549 8910 ..

Address is 5902 Ayers # 271

I had terminex come out about a month ago to treat our house.

We called about a week later, because we still have a problem.

We scheduled appointments 3 times and all 3 were no shows, without even a courtesy call.

I took a half day of work off one time and another wasted an entire Saturday waiting, even called the company and was told to be patient.

This is ridiculous.

I never experienced such in consideration from such a well known company.

According to our paid Termite contract with Terminx they are to do an annual inspection of our residence in Honolulu HI.

We received a phone call from Terminix on June 19, 2019 to set an inspection date for June 21, between 8-10 am.

Because of the last inspection by an inexperienced person who missed many of the ground stations I offered to help the Terminix inspectort as to where/and how to look for the stations.

I was told that the inspector will call me before arriving.

Needless to say no one called or showed up.

So I tried to call the Terminix office to find out the status.

After more than 45 minutes wait and various transfers I was able to talk to a live person who promised to have the area manager call me to explain and set up another appointment.

As of this date no one has…

My mother was sold a service for a years worth of pest control and termite bates ....she accepted not knowing it was a outside credit lender with interest on the balance...also they charge two full years up front way over the $900 she was quoted ...total with intrest $1800.

00we been dealing with this issue over a year now and it has not been re resolved.

It's almost like the right person is not receiving this complaint .

The worst customer service ever .

I’m booking three appointments and the Tecnitian never show up , and the Miami Beach beach never pick up the phone never using this company again

This company is extremely unprofessional!

Someone was suppose to come out and inspect our home for termites between the hours of 3 - 5pm, NO ONE called or showed up!

We were told that TOMMY had a headache and they would have to reschedule for a third day.

For two days people were inconvenienced due to the lack of professionalism!

When asking to speak to a MANAGER on this issue they stated the manager was too busy to speak to me on the matter.

I would NEVER advise anyone to send their business to this company!

This is the WORST service I have ever experienced in my life!

Absolutely DISGUSTED!!!!

am sending this email in the hope of getting a response that is not an empty sack of promises.

I signed a contract with your company on Monday June 3 to rid my home of bed bugs that were deposited in my home.

At that time I was told by Jason Blackwell (salesperson) that a) my one remaining mattress and box spring would be treated and bagged in one of you bed bug resistant bags. b) I was given a folder that addressed termite removal (huh?) And promised the sun and moon c) agreed to $1000. contract amount and paid the deposit.

He also followed me to my Daughter's home claiming she had them too (subsequently, TWO OTHER COMPANIES checked her home and claimed in writing that she was bedbug free).

He wanted me to pay an additional $700 for her home. d) left after he couldn't get me to agree…

I overpaid my account.

Once on March 22nd and the other on April 15th.

I have been calling since April 22nd to get a refund.

It is now June 10th and I still have not received my refund.

On May 29th I called for the fourth time and spoke with Elizabeth, she stated the check will be mailed out on June 1st and give it 7 days to receive.

It is now June 10th, I still do not have my money.

Called on June 10th spoke with Elizabeth again she now tells me the check went out on May 15th.

I feel like I am getting the run around.

All I want is my overpayment back why can"t I get it?

Please feel free to contact me about this @ 856-304-8888 (cell)

Thank You

5/21- Received phone call from a Terminix technician named Luis who said he wanted to meet with me to begin services to my property as Terminix had taken over our account from Applied Pest Management.

I told Luis that I did not want to start services until I had a cost proposal for my property in writing.

I made an appointment with Luis for 5/29 to review his cost proposal in person at my property.

I followed up with Luis by text message immediately following our conversation to make sure he understood that I would need a cost proposal from him before I would agree to start any service.

5/29- Luis never showed up and never called me back for the appointment we made for 5/29 between 12:00-2:00pm.

5/30- Discovery of fraudulent invoices submitted by Terminix to my administrative office…

I the undersigned have contacted Terminix to remove some animal from my attic House on' 1459 Kentfield Drive Rochester MI 48307.

Mr.

Scott Weaver Tel 734-464-4601 visited the site on 5/30/19/ He estimated the cost US$500.

0 I paid by credt card .

He is supposed to be there on 5/31/19.

The telephone of customer service is horrible.

Not a single time I can get connection.

Then I went to 25231 Dequinder Office.

Where I met Mr.

Jeff, called him manager.

He took my contact and signed paper.

He said Monday 6/3/19 they will take action.

NOTHING HAPPENED YET.

I am going to complain to LARA.

Best Regards, Dr.

Md.

Nurul Amin

I would like to make you aware that one of your employees came to my door to let me know that Terminix and Insight have merged companies.

He went on to explain the merge and how it would not impact the service we are already receiving as a customer.

He then handed me the attached flyer.

I couldn’t believe that a company, such as this one, would allow such an unprofessional flyer to present to their customers.

This is an embarrassment to your company.

I sold my house 359 Regina Avenue, Mobile AL.

On May 24, 2019, I called to cancel my termite bond since I was previously informed that the bond was not transferable.

The anniversary date of the bond is November 1, 2019, I was informed by Kim that I would not receive any refund of the unused bond since I was moving from the house.

That if I was still in the house and canceling the bond, I would receive a pro rata refund.

Whether or not I am staying in the house should not affect my receipt of any unused money left on the termite bond.

This money was paid in good faith.

If this is a standard business practice of Terminix, why should I recommend Terminix to anyone?

Please refund the pro rata amount for the outstanding five months that was left unused on the bond. .

TERMINIX has been the vendor of choice to protect the property (ADDRESS ABOVE) from termites for more than 6 years with premiums paid on time .

In 2016, TERMINIX made AMBC aware of termite issues on property.

At that time, a tenting was scheduled for Oct 2016.

Two days before the scheduled date, TERMINIX cancelled the tenting.

The entire resort had been closed for this event.

There was a loss of over $10,000 in revenue related to this closure.

It was NEVER rescheduled after that cancellation in 2016 and multiple inquiries about it's rescheduling!

The regional representative contacted me after a certified / return receipt letter was sent to the CEO in Memphis, TE.

His name was Mike Moline! (713-264-1938) His phone call assured me that this situation would be taken care of shortly.…

Sales man came 3 times to my house I said I was not interested and still continued to bang on my door and started looking and knocking on the windows scared my autistic son into a panic attack and hid in the room crying.

Even after closing my front gate still continued to knock and ring the door bell

Attention: Austin Branch Manager

During March 2019, I made a complaint against Technician Michael Brown.

I made an inaccurate and false complaint against Mr.

Brown.

My mother (Nell Peterson) is very satisfied with this service, professionalism and courteousness.

I misunderstood my mother.

Bottom line, I did not attentively listen to my conversation with my mother.

My mother said she has always been pleased with Mr.

Brown.

I am truly and sincerely sorry for the making the complaint against Mr.

Brown.

It was not intentional.

I do realize the seriousness of my action.

I do apologize that I could have jeopardized Mr.

Brown's job.

I hope that Mr.

Brown was not reprimanded for my false allegation.

I hope that my complaint did not go against Mr.

Brown.

Please remove my…

I appreciate you sending someone here from terminix, the cost was a bit high and the salesman was more interested in my 800 kittens, he quoted me 1,600 to get rid of termites, looked in two places, yes we might have termites, when I told him the cost was too much for us right now, he said if I give him one of my kittens he could lower the price.

When does a sales person have the authority to do this, why can’t he lower it just because I’m a nice person, NO he wants to bargain with a registered $800.

00 kitten, sorry I don’t think so.

He wanted to take a picture of my cat, and send it to his phone, guess he thought I was going to give him.

He claimed he can do this because he’s a district manager and works out of Tennessee, Alabama and Florida.

This scares be because how many other…

No one answers the phone, ever.

I have tried and left several messages.

I am a customer, however not for long.

I need service and can't get anyone to answer.

Even when I call the corporate office, I am sent to the same auto answer routing.

Terribly inefficient and frustrating.

I will be cancelling my service.

Especially since I can't get any service.

Larry Kratish

IAs a pest control service, you're su[[osed to eliminate any wasp-type nests,but when they are on our upper floor dormers & windows, theyre simply overlooked.

I am HIGHLY contagious to these little beasts, and I'm payt=ing your company to dispose of ALL of them.

Also, I'm not sure who the culprit is, but at least 6 times, my name & cell phone number have been used AGAINST my wishes to promote your company in massive group texts of over 200 people.

This is a gross invasion of my personal info, as well as I haveto listen to people I don't know griping at me because they think I started it THIS NEEDS TO STOP!

If it contines, i'll find another service that will protect my personal information.

Devonna James Waco, TX

We had someone to come to our home for a squirrel problem in our attic who fell thru our ceiling.

We have made numerous calls on trying to get the ceiling fixed and trying to get rid of our squirrel problem and we have heard nothing at all from anyone.

Horrible service.

How they bill and the fact that I think I have paid the same bill several times and have asked to have someone sit down with me and show me where each payment I have paid is posted.

The biggest problem is when you call in you get different people from all over the country.

Spoke with Debra from Arizona on 4-19-19 and she said a Bryan or Bret would get hold of me and as of yet have not heard from anyone.

I have been told twice now that I have a 0 balance except for my monthly service and then when I pay that they send me a bill for over a $1029.

00 and say it is past due. i have paid this amount twice and have no idea where it is being posted or if it is in someone's pocket.

All I ask is that I get this problem straight and then will look for a company with better customer service.

had an appointment on sat 4/20/2019 from 8-10 at twelve noon went on line to see the tech was already here. he was not. no call/ no show. called terminex and got the rn around sent me to tech's answering machine. i called back to terminex... same routine.

Terminex is expensive, techs generally squirt and go.

I still have same issues. very disappointed