Subway

I sent in a complaint about a very rude manager who called me names at the Lilac Mall Rochester, NH Subway several weeks ago, and have heard nothing back to acknowledge that my complaint was received. We ate at the Subway in Somersworth, NH today, and Rebecca couldn't have been nicer.

Her customer service style was exemplary. I would love to have a response from you. The manager shouldn't be allowed to treat customers the way she treated me and my husband.

, Owasso, OK) end up with old, HARD bread on my sandwich. Once I was told that they get bread from another location that doesn't send it fresh. Poor excuse! Two of us had to have them remake our sandwiches last visit due to old bread.

Yesterday there were 2 associates working - 1 left - which caused a slowdown on the veggie area and made me wait 5 min. extra just to get my finished sandwich!! NO ONE is friendly there - they act like they hate their jobs and that makes me hate going inside!!!

This is NOT the kind of food I will pay such high prices for!!! I can get better quality for less money elsewhere!!

The subway in eagle lake Texas is the worst subway I've ever been to!! The employees are rude yess more then one!! Today on 6/27/2025 about 3:30 pm the employee was so rude after making us wait 15 minutes. " I hollard I'm coming to the point I walked out of the Subway with our ordering here nasty attitude killed my appetite!!!

I ordered the $5 Doritos Footlong Steak Nachos. The picture in the ad shows it overflowing the carboard container. My order did no0t even reach the top of the carboard container. Very poor advertising.

On 6/4/25 around 7pm at store# 6310, I took my mother (83) and my wife (Blind) to eat. My mother ordered a sub and asked the girl not to put on sauce, she said that was the way she was trained.

My mother said the other subway in town would just not put the sauce on. The girl said do you want the sub or not, I was shocked, then the girl started yelling get out of my store and do not come back.

We didn't know what to think of this. I asked for the Managers name, she wouldn't give it, I asked for some way to contact the owner, she said NO. and told me her name was Jessie and that's all I get.

I have managed business over 41 years and have never seen an employee act that way in public. Thought you should know.

I have issues reaching customer support by phone or online all the time. I made a pickup order that is not available in the local store and was asked to claim my refund online or do a dispute. I am never successful reaching phone support. Online support is closing without a refund resolution. I need a refund to my credit card back for the food I never got. The support for issues is a failure. Online support is closing the case as resolved giving no info on the resolution or a refund.

I am not happy at all. Please give the refund for the product that is unavailable but the money has been paid for.

-Shankar

Grilled Chicken tasted freezer ( Horrible)! Here’s a professional and detailed review highlighting your concerns:

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I recently had the worst customer service experience I’ve ever encountered at a Subway location. From the moment I walked in, the young lady behind the counter was rude, unprofessional, and clearly had no interest in being there. Her attitude and lack of care were evident, making it an unpleasant experience from the start.

On top of the poor service, the card machine was not working, and customers were directed to scoop ice out of a bucket placed in a chair, which was both unsanitary and inconvenient. The overall cleanliness of the place was unacceptable—it felt like no effort had been made to maintain basic hygiene standards.

I attempted to call and report my concerns…

2 subway locations in canton closed more than a hour before closing time on Saturday august 24th. The subway on 164 dueber avenue sw closed everything and the workers left early and the subway on (4004 Tuscarawas street west) locked their doors and seen us when we tried to come in the get served food.

Store number 30749-0 The store does not slice the meats when ordered as advertised. The store has a metal shield covering the meats so you cannot see them. If you order one sandwich that has 3 meats but you only want 2, they charge you extra for the third meat if you want it doubled . e.

the sub has ham, pepperoni and salami but you want cappacola only. And they only put 6 slices on it. Very disappointing!!!

The complaint I am making is at the subway at at 3129 West Armitage Ave Chicago, Illinois my complaint is every time I go there they never want to give me what I want on my sandwich and noticed that other people will get what they need on their sandwich.

And you do supposed to let them know what you want on your sandwich? then you’ve been refused to get it. I feel that I’m discrimination against because of my age and my color this happened every time I go there, but I refuse to let them make me not come to Subway, I just hope something happened to change is very sad

I ordered Subway using the Uber delivery App on my order I requested 50% more option on the Footlong Tuna Sandwich yum! But when my Order Arrived it was missing the 50% more .it was very disappointing so I decided to come in too the Subway Shop. and order again and the same employee did not want too make my simple order

I was trying to use the app and deal with the coupons, etc. when one of the people who worked there. She was raising her voice at me and was becoming very rude and starting getting very belligerent with me.

I asked her not to talk to me that way and told her I would just leave and she said, "Go ahead, leave, you need to go" and kicked me out and would not let me order. I had not done anything wrong and she was very nasty with me.

I was not holding up any lines, etc. There was no one else in the store. She would not let me order at the regular price, she would not let me order at all. I felt discriminated against.

Went to 3 stores in the Gulfport Mississippi area last night, Friday 2/16/24. The canal road location did not have meatballs to make the boss sub OR ANY of the footlong sides. Creosote Rd location told me the same story.

The Dedeaux Rd location barely had the making for my sub and also had no sides whatsoever. This was all between 630 and 7 on a FRIDAY!!! I've literally been trying to try a pretzel for 3 weeks. I believe next time I'm craving a meatball sub that I'll save time, effort and gas money if I just go to firehouse subs.

The dedeaux road store only had half the items to make a sandwich. I understand being out here and there but I have literally been there every week for 3 weeks. Been a subway customer for 30 yrs, this is the straw that broke this camels back

Jose,manager, got my oder wrong. He said that my oder was wrong because I was looking on my phone. I tokd him my order was wrong because he got it wrong, not because I was looking down on my phone.

Instead of trying to correct the problem, he escalated the situation by tellibg me infatically that I was at fought. The problem occurred because he asked me if I wanted “it” toasted. The last sandwich we talked about was the philly steak sandwich so when he said “it” I thought he was talkibg about the steak sandwich.

He toasted both sandwiches…philly steak and cold cut trio. I told him that I didn’t want both sandwiches toasted and that “it” doesn’t refer to two sandwiches, only 1. He didn’t try to fix it, he shewed me out the door and told me he was refusing to serve me.

I asked for the…

I bought a tuna sandwich from Sunway, and after getting to sit down and enjoy my sandwich, the bread was so hard it that was crumbing up and was not fresh at all, I had to remove the tune from the bread and use my bread my home, Also just enough tune on to cover the middle part of the bread.

I notice now that they say fresh meat slice daily, but they have a cover-up so you can not see how much meat they are putting on the sandwich. I will not visit that Sudway again. The service is not great at all.

9009 Albermarie RD Charlotte NC

All the subways in the area I live in don't take coupons I don't think it's fair

The order I placed shows on the paper receipt as Trans ID: 1/XA-274453 but it shows on my email receipt as Order # 1CC15028-F3. CUSTOMER NAME LEE F. My wife and I each placed an order via the app and she went to pick the order up.

We ordered a total of 4 footlong sandwiches and we selected this location due to it's proximity to our house. We have had issues with this location in the past by the owner and his wife but we have finally had it after this experience and it is appalling they are able to still continue running this franchise.

We paid extra $$ to order the Subway Series sandwiches and ordered 2 of the Titan Turkey, I Great Garlic and I Pickleball club. We order Subway from other locations regularly and avoid this location at 1722 S Rutherford Blvd, STE A, Murfreesboro, TN 37130…

Everytime my husband and me have gone there, they are out of bread!! How do you run out of bread !!! This store is in Circleville Ohio, not sure what the manager does with ordering. I have done ordering before in jobs and this is very frustrating.

Also the other store inside of Walmart here usually only has one person working. That is not good for business and would recommend you all do something about these stores, not that I will ever go back to any.

I was missing items to my order

Went to subway in East Chicago on Indy Blvd waited long very rude service

Employees at Goldsboro NC subway was very rude. Violent cussing me out there video in store don't lie #48605-0 phone 919 330 5628. Ash st. Wayne County over a coupon. The needs firing for his actions and the Lady his so called mommy .

I've never had any problems with this subway until I met them today 12/9/2023. 3:18 pm .

The music was so loud and static is so bad , so loud!!! My diet coke tasted awful!!! My bread hard. Terrible!

App order# 5F9ADBB1-AF Ordered online. Came to pick up curbside. App said it was ready and to stay in car and someone would be out. After 10 mins my wife thought it would be nice to go inside and get it.

Found out it hadn't been started. My wife said it was ok and she would sit down and wait. Next customer came in the door and the only employee started making the customers food. She still hadn't started our order!

My wife said something to her and the employee said she was going to make this order first!? The employee then apologized to the other customer and continued with her order. Never apologized to my wife. We were so upset we left.

I went back to Subway the next day to get a refund. The employee (Liz) took down all my information and the order number. She said she will contact…

Today about 1215pm I was 100 w 87 Kedzie location I placed a order online to get the buy one get 50%off deal which I ordered 2 number 10…. The cashier goes to say no order Ben placed once they changed the paper so now I’m pissed n showing them the order n payment that came off my card…they say the order didn’t come up so

it’s no charge but my money is off my card 18 n some change now I get home now the app telling me my order is ready I just work in that area I don’t live over there n won’t return to that area til Friday dec8…. this is unfair n unprofessional please refund my money back on my card…I’m done with subway app….

Worker vary loud first thing I herd her say is I want to go home. The older one was useless. Stand behind the cash register etc let me know it goes. 30 min wait 6 sandwiches ahead of me

i wasn't able to upload it for some reason

Placed phone order on Thursday 11/9/23 for pick up on 11/10 23. Order placed at 11:00am for pick up at 3:00 pm on 11/10/23. Order for 15 servings sandwich tray. When I arrived at the pick up time I I was rudely embarrassed and order not ready they said I never ordered and they didn’t do phone orders.

No one there even offered to prepare an order The manager was the order taker on 11/9

” And she goes what? I had to spell out TAX so she could understand and then she proceeds to say, “your English is not good” That was a shocking comment coming from an Indian lady. She was so rude afterwards even after I expressed my displeasure.

She repeated it several times and started speaking in her language. I believe the only languages allowed at Subway Canada should be English and French. Why do you guys have employees that interact in Indian language whilst on duty. This is highly unprofessional and the most terrible service that I have ever received.

I don’t know her name but she is Indian and the store is on Yonge street , Toronto. Please look into this and the right reprimanding should be applied.

Ordered six sandwiches today from Subway and Canal Fulton Ohio on Locust Street. This poor lady was working from 8 AM to 11 AM by her self with tons of orders doing the best she can you could see she was stressed out, sweating on her forehead wiping it with her gloves on the back of her gloves and

then touching all the meat making the sandwiches I can’t blame her for having no help I believe your company is failing and the store is just awful and something should be addressed. If not, I will go to the Board of Health.

We ordered 5 subs over the phone =$60+. 3- 12in steak and cheese, 1-ham and cheese and 1- 6in steak and cheese. All topped with lettuce, tomatoes, and banana peppers. What we received were toppings with a tiny bit of steak and cheese!

One was so light I thought it was empty. When opened I noticed they even forgot some of the requested toppings. WORST SUBS I'VE EVER HAD. This was the second time I went there and was dissatisfied. But their portions are a joke. Don't waste your money.

They are not worth it. Disgusting. Plus they don't take coupons! And have a reputation for bad attitudes. NEVER AGAIN! I'd give 0 stars if I could!

I recieved Subway coupons in the mail, so I stopped off at my local Subway in Brandenburg,KY. After waiting to get my sandwhiches, I stepped up to pay, coupon in hand, only to be told they do NOT honor coupons!!

Why does Subway send me coupons if their locations won't take them? 05. AND I WILL SPEND MY MONEY ELSEWHERE.

I was just threatened by a subway employee in hornlake MS

Ordered from my local subway a few months ago. I got charged for extra meat but they didn't put extra and they gave me expired chips. Usually I had no issues until that day. Subway has lost me as a customer.

Manager of the place didn't care to refund me. I also reached out to subway customer service multiple times just to get ignored. Instead of them ignoring me they could of simply apologized and gave me my refund as I did upload the receipt.

I still have the pic of it too.

On 10/30/23 I went to the Subway located at 12290 FM 969, there was a black heavy set female, later identified as the manager and a while make with dyed yellow, not blond, hair. There was one customer being served when I arrived, this is a branch inside a Valero gas station, the chitchat with that customer went on for more than ten minutes without a single acknowledgement of my presence by either employee.

After the customer departed the male serve came to the counter directly in front of me and did not even look or acknowledge me. I sat there for a few minutes and finally asked him if that is where I place the order since I have been waiting for some time .

He stuttered and said oh my manager said for me not to serve you and for me to take care of online orders instead, he then…

On 10/28/23 I went to the Subway#50357-0 at12:15 pm. I order two foot Longs Roast Beef sub. I had a coupon from Subway that I can order the two footlong sandwich at the coupon price which was 12.45. The person who waited on me when I went to pay for the Subs would not honor the coupon. This is to let you know that I will never go back to subway as they do not honor your coupons. Subway Location is 450 State Ave,, Suite 101 Marysville, WA. 98270 Served by 2244 Host order ID:SPM20231028121656

Because of this incicent I will never go back to Subway

Your Subway commercial show a famous black quarterback making fun of a white person by calling him “Herbert” . The commercial portrays the white man as not intelligent. The word Herbert is being used in a derogatory manor. We would all freak-out if the commercial was reversed, if it showed a famous white quarterback calling a black man “Bubba” Stop adding tension to this great country’s social balance. I’m sure you can find a million different way to sell your product, Portraying one races against another is unexplainable. I can’t do anything against your company, but I can stop buying your products, and I can tell my family and friends to stop buying your food. You’re using racism to increasing sock value to your commercials, I’m going to make sure there’re consequences.

Anton G…

In store 57868 worker stole my card and gave me the wrong sandwich then charged me twice please contact me via email

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Kim Hill to appfeedback 10 minutes agoDetails I go to this subway in CHILTON WISCONSIN 53014 I go everyday I just attached 2 photos other people I know Have also witnessed this but this is the most DISTURBING DISGUSTING subway I have ever witnessed no food should ever be sold here I attached 2 photos and I can tell u I no longer order food here ITS SO DAMN FILTHY look at the 2 attached photos this floor hasn't been mopped in months and the tables NEVER GET WASHED !!! GROSS !! I now have to travel to another subway to eat . Where's management?

I visited the Subway at 7451 103rd street Jacksonville, Florida Suite15 at 5:11pm. When I walked in wasn't greeted by any of the young ladies. As I waited to place my order I observed a young lady putting her hand in her hair twice.

As I watched her put on gloves to fix my order I said sweetie you need to wash your hands. I seen you put your hand in your hair. With a very bad attitude she says I did I said to her no you did not.

She walked off mumbling something smart. I said I'm a General Manger for McDonald's 29 year's I know everything about food safety and customer service. I said but it starts at home. I said to another young lady she had her mouth all pocked out.

I said smile someone didn't live to see today and it's others that are less fortunate than we are. I said you really…

I walked into your Subway store on Federal Way by albertsons site there were 4 employees in their no customers I was the only one when I was ready to order I was told by the girl that they could not take my order for a few minutes as they had 9 sandwiches to make on a call in order I asked her you can't make my sandwich until after you have made show the sandwiches for someone that's not here she said yes i'm sorry and

i said me too and i left. I had spent all day in doctors offices and I live forty miles out of town all I wanted to do was get a subway sandwich and go home and I was denied service.

Reference store #3246 `0052 Gravios Rd.Saint Louis MO

!. I really don't understand why corporate sends out coupons to help Franciees build a customer return base and yet this location does not accept them why ?? 2. We placed our last order 1 of the products was not what we ordered we called the store and they said to return it is hard to turn around when you are 20 miles down the road. 3. We had trouble getting the correct change when paying. 4. Having somewhat of a language barrier in understanding the sales associate 5. Thank you for your time and consideration in this matter

Hello: I stopped into the Subway on Charles Street I was addressed by a young man behind the counter who could use some professional training on friendly customer service. I asked for a chopped salad and he abruptly said mam we don't have chopped salad today just regular salad, I have never been to a subway that didn't offer chopped salad.

He pretty much threw my salad together, I purchased a salad that was just thrown together. I am not use to this level of customer service, usually when I go to Subway, I get friendly, great customer service. I was not satisfied with the customer service and especially with the salad I purchased.

I will not be returning to that location. I don't have the exact address but it is the location just before Dave and Dads on Charles Street.

The restaurant is dirty food covers cross contamination of foods meats and veggies counters are dirty. Counter was left unattended had to wait at least 15 min for service. They said they were out taking care of cardboard. Music was way to loud.

The servers in general don’t act like they want to be there send someone to check it out like around 8 pm that’s when I was there on a Monday night

When I visited the subway on 132 Carondelet st in New Orleans to place a order for my son and I respectfully I was dissatisfied with the overall customer service. While I was trying to tell a couple of employees what all I wanted on both Sandwiches I felt rushed as they weren't giving me time to tell them what all I wanted on my sandwich as well as on my son's sandwich.

Not to mention they were putting the wrong toppings on both sandwiches mixing the toppings on my son's sandwich with my sandwich & vice versa. When I asked for a refund deciding to not take the sandwiches which were still wrapped up untouched, I was told that I couldn't get a refund that I could get new sandwiches made.

However I didn't want new sandwiches since I was dissatisfied with the customer service. I had to get a…

I visited the subway in Sunland, CA #16659-0 and the server named Sander M. was stocking some items than came to the food prep area. He did not wash his hands, not knowing where his hands have been I asked him to wash his hands.

He exploded started arguing why he has to wash his hands. " He goes off raising his voice and acting very hostile. As I was asking the other employee to give me his bosses name and numbers he continues to use profanity and argue why he should wash his hands.

" And the other customers was very confused about that. I will report this subway to the Dept of Health. He is to no longer work there. I will take this complaint far as he needs to know his actions requires him to ve terminated.

So i placed an online order at the subway in Magna Utah, i waited almost 10 minutes past the pickup time before i even arrived, my sandwiches werent even started, no employees were at the counter, and i had to wait an extra 15 minutes for someone to even start my sandwiches, this is by far the WORST experience ive ever had at subway, and frankly im very disappointed with the quality of my sandwiches in general, something needs to be done.

Online is bullshit, they don't contact you back, reply by email, etc. I think subway got on a high horse and doesn't care for the customer anymore.

My girlfriend and I went to the subway in Toccoa,Georgia to recieve a free 6inch sub and was denied the sub. Are we not good enough for your sub sandwiches? Thanks

On Tuesday July 11th, Subway was promoting a freshly sliced free 6-in sub. I went to a location in Pennsylvania, the owner said that they were not participating in this, because they were all independently owned. How can people go through come a promotion with subway, when several owners, will not participate because they are independently owned?

I went to the Subway in Dublin, Ca at 21001 San Ramon Valley Blvd with a valid coupon> I was told that they don't accept the coupons. This is the last time I will visit a Subway and I will make sure I let as many people as possible know about your coupons not being universally accepted.

I understand that each location is allowed to set their own policies but what good is it to receive coupons in the mail when we don't know if they will be accepted or not. I will never again place an order only to find out the coupon was useless!! Store number 26254.