Southwest Airlines

I like Southwest. No complaints! They've always got the cheapest airfare and their credit cards give you a good value for the points. Just wanted to send them some love.

I was on flight 1600 oct 28 coming from Albuquerque going to Love fiield Dallas Texas. I went to kiosk to check myself in and only a luggage tag came out. I went to the end women I believe her name was Resinen.

Unfortunately I dropped the luggage tag between the scale and counter and was unable to get it because I cannot bend. I was also waiting for wheelchair. I asked her to please get it and she did. I then asked her how to do this as Y husband usually does this.

She said read the instructions. Maybe you should learn. I then asked her for my boarding pass and she said I need ID. SHE THEN GAVE me my license back and I said where’s my boarding pass. She says d go to kiosks and get it.

I told her I did that. I went back to do it again and nothing came out. I then went to another agent…

Spouse never received her reimbursement for not receiving baggage on time. was promised that she would be reimbursed for the expenses incurred for the inconvenience. Request that funds be mailed to 132 G St SW, Washington DC 20024.

Incident Report- SATWNO2658371

The reason for this complaint today is because my son had a flight at 6:05 PM from Dallas to San Antonio Texas. My son arrived at the gate about 14 minutes prior to the planes takeoff when he arrived he stood in line behind some people they were having some issues in front of him by the time he got up to speak to the lady she had told him that he was no longer available for him to board his flight.

She also informed my son that his flight was full and that he would not be able to board it all of this was going on while I was on the phone with my son I spoke to my son the entire time he was standing in line waiting to be serviced so when he got there and the lady told him he was unable to board his flight I told him to tell her no because he was in line.

Then I told him will since they’re…

Broken zipper on luggage . This is the second time this has happened within a month of traveling.

To whom it may concern my wife had a work related injury we called and talked to the front desk my we asked if we could seat in the front 10 rows, Because of her injury they said it would happen but she ended up seating all the way in the back.so no one helped us. she had a note from the doctors and they said that would worked.

Southwest has today canceled not one but two flights on me. I was initially booked on a 4:39 flight from New Orleans to Dallas that would’ve arrived in Dallas by 6 PM. Instead, when I arrived at the New Orleans airport I was informed that my flight had been canceled because of construction at the airport.

The woman at the counter asked had I received notice of the cancellation and of course I had not. They booked me on a flight that left more than an hour later, and it was to San Antonio where I would have to catch a second flight at 8:15 to arrive in Dallas by about 9 PM.

So I had three hours to kill in the New Orleans airport,. I arrived in San Antonio only to find that oh yes that flight had been canceled as well and they had booked me on a flight that left after 9 PM, which means I…

flight 725 9\23\2019 delayed no updates .

I fly your airline often and have no complaints, EXCEPT NOW. I am furious. I booked a flight using my husbands miles. When I went up to your counter in Denver I wanted to get a earlier flight. A gentleman was training a new employee. I failed to get his name. The young lady he was training said I could get a 6:15 fly which was way better than 10:45 I had. Because I paid points I could only change in points. But because I used my husbands points I couldn’t make the change. So he cancelled that flight and I bought a full price ticket of $362. Then the gentleman said I could get on a 5:15 flight. I said fine and he showed the new employee how to make the change.

I got to the gate only to find out that that I did not have a direct flight and the plane was first stopping at Las Vegas and I…

I submitted a damage golf club's form today and I am not happy with the results. I had a golf bag ran over and 5 golf clubs were broken in half. I know the bag is soft sided but these are golf clubs and are very easy to see. 00.

These clubs were custom made and have been on several flights with Southwest and never damaged before, this is a direct reflection of the type of people who were working on that day for you. The employees are handling customers property and should not be treated like they were just someone's bags.

I have attached the pictures of the damaged items and you can see this is not just a simple bag damage, it is neglect on the employees part. (file reference…

I hade made a complaint and I received a response from Susan Oltman thank you for your response - I just want to clarify I was not upset the late flight...just the unruly attendant. I will not fly southwest it really left a bad taste

My husband and I were booked on a flight for August 22,2019 ( confirmation #VNESCH) (flight 1962) from Albany NY connecting in BWI (flight 1695) then onto Charleston SC. 4 hours before the flight was supposed to leave, I received a text message saying the flight from BWI to Charleston was canceled.

We only had 1 full day in Charleston to look at a retirement community, before heading to Hilton Head SC to meet another realtor to visit another retirement community. We had to cancel the Charleston realtor all together, because of losing the day .

The next available flight out of Albany NY was the next evening, arriving after midnight in Charleston. because we have to go to Chicago, Midway, We hopefully sill still have 4 days to look at retirement communities in Hilton Head SC before flying…

Hi l know nothing will actually be done about this because all that’s going to happen is the employees will be asked about it and they will all stick together and lie. And at this point I don’t care because I’ll never use Southwest again but figured I should let someone know about my very horrible experience.

First thing that happened was our original flight was canceled at 10;50am and then couldn’t get another fight till 6pm mean while I had to sit in a airport all day with a kid and a wheelchair assist person that I had to pay for food and drinks out of my pocket for the entire day .

Then the fight was delayed again for another hour . So after all that which I wasn’t even that mad over that we finally make it to Baltimore BWI and they lost our luggage. So then I’m told to go to a office…

For an airline that does not have pre- assigned seating I am not satisfied with the way the seating policy is not enforced while boarding. The flight attendants should be enforcing the seating policy by not allowing passengers to save multiple sears and in the case multiple rows of seats for passengers who have yet to board the plane.

I am sick of having a ‘B’ boarding pass and ending up with an undesirable seat due to this happening. The flight attendants should not be allowing this to happen instead they are chatting amongst themselves and paying no attention to this blatant disregard for policy.

The experience I had with my husband was so cold blooded to the bone .. He is handicap .. My daughter forgot to let them know that he is,An I went to the counter to let them know he needs to board sooner he could not sit long or stand long he falls ..

He did not let me even talk when I showed him his handicap sign.. He laughed among the people An said this only gets you a front parking .. It was so hurtful an disturbing I asked to speak with a surperviser to get even more upset with tears ..

My husband was getting so upset An said if I was not handicap I would handled it my self she told him he was inappropriate an I was to .. I told her for what crying .. I asked for her name an she refused an she went into the walkway of another plane ... It ruined or vacation!

I am still so upset!…

Completely disappointed and irritated. At the time of purchase our itinerary stated that we would have a layover in Dallas, Texas. On the day of our flight, as we’re checking in our bags, the gentleman stated that we are flying to Denver.

We walk up to our gate and now we see that our flight is headed to Los Angeles. We surpass our MUCH needed coffee in order to ask for clarification. We are told that we have been moved to a different flight that, indeed is headed to Los Angeles, from there to Denver for our connecting flight to Chicago.

We inform him that we were NEVER made aware of these changes. He stated that we should have received an email. I double check... we were NEVER informed. He then stated it was too late to change our flight because of our baggage.

Because if the time, we…

I was booked for flight to leave 20min before luggage got stuck in St Louis had a straight flight from mco to Dca got luggage next day half of items home out of suit case had a little charm in pouch for new grandbaby missing it's sad that this company has theivs me and my daughter that military fly Southwest but looking into other options .look like some one had spill coffee clothes was wet

South west Airlines Mexican employee verbally attacked a Black military mom. at Elpaso Airport and nothing is being done. witnesses ,video etc .Elpaso police are friends with employee.

Joe Mc.Daniels over security has known since March 8,2019. Liz employee in questions constantly harasses military mom. Started over a smell of fabuloso. I cant believe that Elpaso is so racist and its; 80 present Mexican. Military mom doesn't work for Southwest contracted employee for Delta . Southwest has a great Airline and employees .Yet they will not do anything against this bad seed. Liz has lied on an American employee said that he tried to rape her and after a long legal battle the American employee one his case Attirney discovered she was lying it came out in court and nothing was done to her. This…

To Whom it may concern.. I Lana Gooden and Claire Ashby Lewis was coming back for Cancun and we was treated badly on our way back. we already clear customs waiting for our plane to come when their was an over head page for Lana Gooden.

when I went up I was told I was pick for a second check. they treated me like I was bring in something. I was a shame . then we went on the plane they came again to ask my friend Claire Ashby to come off the plane to do another check on her ..

they say she may be hiding something for me. We are hard working women that loves to travel. I don't appreciate that kind of treatment. we are not criminals. Tina, Doug and Trina was nice to us try to make us feel better.

thanks for listening and I hope this doesn't happen again. Sincerely Lana Gooden and Claire…

Southwest Airlines July 14, 2019

My confirmation number was V5P8SG. I was flying out of Boston to Birmingham, Alabama on July 3rd.for my 50th class reunion that would start on July 5th. I arrived in Birmingham to find out my luggage was not there and at the time Southwest could not locate them. Incident number BHMWN02540870. I was told on July 5th that my luggage had gone to Chicago and would arrive to me on Saturday July 6th. After I inquired further was told my luggage would not arrive until Monday July 8th. I was told I could buy necessary items up to $300 hundred dollars. Not really enough to buy what was needed. I had to travel from Marion Junction to Montgomery to shop. I didn't have time to really enjoy my vacation because all of my clothing, jewelry, makeup, etc. was missing. When…

7/14/19 Hello: My confirmation number was V5P8SG. for my 50th class reunion that would start on July 5th. I arrived in Birmingham to find out my luggage was not there and at the time Southwest could not locate them. Incident number BHMWN02540870.

I was told on July 5th that my luggage had gone to Chicago and would arrive to me on Saturday July 6th. After I inquired further was told my luggage would not arrive until Monday July 8th. I was told I could buy necessary items up to $300 hundred dollars.

Not really enough to buy what was needed. I had to travel from Marion Junction to Montgomery to shop. I didn't have time to really enjoy my vacation because all of my clothing, jewelry, makeup, etc was missing. When I received my bags…

short and not so sweet. I do respect Southwest airlines and I will always book my flights on Southwest Airline. its the best airline around.

the problem I had was my flight was cancelled in Islip (N9CQI7) for both me and my wife scheduled for Saturday 6th. and rescheduled for Monday 8th @ 3:00pm. I have a good relationship with my in-laws but it was discomforting to ask to stay. I had limited insulin with me and ran out that Monday and it was to late to have it shipped. The rescheduled flight back to Albuquerque was extremely long and didn't arrive to two in the morning, including the gained two hours. some my bills (credit card payment) was overdue by the 9th. (the day we arrived) and I missed an appointment scheduled for the Monday the 8th and don't know if I can reschedule.

I booked a flight May 20th from Chicago to Montego Bay to bury my grandmother June 20th. This is a ritual that was planned so that all of the immediate family could attend. 00. m. and began to check in to fly with my conformation number i was told by the attendant that i needed to provide Veterans documentation since i purchased a military ticket.

Myself knowingly having NO affiliation with the VA was flabbergasted. The representative PAULINE spoke with her supervisor and they informed me that i indeed purchased a military ticket and would need to show proof of me being a veteran. At the same time i also called southwest customer service and was told by 3 different employees that a military ticket can only be purchased via phone not online and they are not sure why this has happened to…

On June 17, 2019 I had a flight from Birmingham, Alabama to Baltimore, Maryland (flight # 2430) confirmation # UVH5QU for 6:25 am. Close to boarding time we were informed that there would be a short delay,because the tire on the plane was very low.

The employee that made the announcement thought it was very comical to make that announcement. A short time later that same employee another announcement that it was bade news that they were going to have to replace the tire and hat we could be ready to board in about an hour, as soon as the new tire arrived.

Around 9:00 or so, we was informed that there was more bad news, they discovered that the brakes was bad on the plane and it maybe around noon or later before we are able to leave. When asked if Southwest had another plane, we were told…

My Suitcase ( Sharon Dardy)got dirty and torn. My Sister's suitcase (Mary Neville)someone went into it and a piece of Jewelry and Picture frame got Broken .

Confirmation number NZ9AKE Sallie Youngman. Carol Hulsey. Flying from New Orleans to Denver. Flight cancelled due to weather. We were stuck in New Orleans, had to get a hotel. Tried to get in direct flight, told in New Orleans, only flight via Houston.

Checked bags to Houston on Sunday. Quite by accident, no help from you, found there were seats on direct. Bags went to Houston, we travelled on direct. Had to wait for bags 4 hours at Dia because you would NOT deliver.

No help in baggage claim told, no longer porter help. Sallie in wheelchair told, by Southwest agent, I would have to make more than one trip, and laughed. I had two large suitcases and Sallie in wheelchair. She thought it was funny!!

00 to change her flight back to Florida, because we got delayed due to no fault of our own.…

I've always flown with yall for years but my experience on June 9, 2019 was horrible. After getting to the airline and going thru security and checking bags right before boarding I get a text on my phone about our flight being rebooked for 2pm.

So I go up to the desk by the gate and ask what's going on. They said because my flight was a connecting flight that by the time our flight got to California that our flight wouldve left before we got there so with that being said,we had no choice but to wait.

So we went across the airport to wait on standby at a nonstop flight to Houston but we were told that our luggage was taken off our original flight and not to worry. The representative said even if we didnt get to go standby at 10:30 that our luggage was on that plane and that it would be…

My Pastor Alphonso Bowen was a passenger on flight #2430 from BHM to BWI on 6-17-19; unfortunately, this flight was delayed several hours and he was detained in the Birmingham airport for several hours. The flight was set to leave Birmigham @ 6:25 am but he did not leave until appropriately 3:30pm. I am not sure what caused the delay from the Birmingham airport but the delay caused my pastor to be late for a very important conference where he was expected to appear timely.

My pastor enjoys flying with Southwest, and personally I do as well, but this incident has caused me to search other airline services for future bookings for my pastor and myself.

I would like to recieve a communication that will indicate that my complaint has been heard and taken seriously by your companu

Vickie…

My name is Sandra Galindo Williams and I have a complaint regarding that we could not go through the security check with my 74 yr old Mother who gets dizzy spells and has been loosing her balance here lately. We were told by 2 of your agents, one being named Valentino and did not catch the 1st lady’s name, when we were checking in her luggage and getting boarding passes for her that we couldn’t get a gate pass to go through security checkpoint with her if she wasn’t a minor or needed a wheel chair.

There are plenty of reasons other than needing a wheel chair why someone would need assistance! My ex-husband and I explained that we always have gone through with her every time we take her to the airport and also when we pick her up.

My Mother said that it was ok she could manage and we kept…

We were scheduled to fly SW from Denver, CO to Hartford CTon May 28 2019. The flight was cancelled due to mechanical problems. We were not offered a timely flight to return home, only offer was 2 days later. We were forced to make other arrangements, flying on Delta for $2756 for 4 family members to fly home.

Southwest has refused to assist in any way and is unwilling to compensate us for the cost incurred. This is a terrible airline, they made over 900M dollers in the first quarter and surely could have covered our costs. We are senior citizens on a fixed income.

The loss of this amount of money will impact our budget greatly.

On 5/28/2019 I attempted to fly from Reno/Tahoe to LGA New York with a stop in Chicago. When the flight arrived in Chicago, I learned the flight to LGA was cancelled "due to weather". Obviously a long line to book another flight into LGA.

Gate clerk was only able to find a flight from Chicago to Orlando and then on to ISLIP Long Island NY. So I agreed to take the flight otherwise it would be 2 days before they could get a flight to LGA.

I was told my luggage would be routed to ISLIP. When I arrived in ISLIP at 1:30 AM on 5/29/2019 due to more delayed flights, my luggage was not there. I tried to report it to the ISLIP baggage customer service who told me my luggage was in LGA.

Not sure how my luggage got there since they couldn't get me there! In any event ISLIP refused to open a claim…

On Thursday 16 May 2018 i had a family emergency at my home state of NY and had to be home urgently. I had a return flight scheduled for 28 May and returning on 4 June 2019. I called your reservation immediately and explained my situation and was told that i could not gotten out that said Thursday, but was assisted on a flight for Friday 18 June arriving about 3:30 p.m at LGB. The Agent told me that i would have to pay $62:00 for the one way ticket. I did not know how long the emergency would have lasted so I told the Agent that i would like the return flight for Jun 4 to be cancelled. I ended up staying extra days in NY until my Daughter and baby grandson were discharged from hospital.

I called your Reservation around the 24 May, and told them that I had a return flight to ATL on 4 Jun…

On boarding plane I had to ask attendant if I could sit in aisle seat where she was standing. She said yes, but did not move. She moved when I asked her to. When attendant set down my glass, it tipped over & ice cubes went all over tray table. Attendant said "sorry" & kept going. I certainly did not put the cubes in my drink.....they just melted all over. I scooped the mess in the clean up bag and said it was from the spilled ice. This attendant was a female and the younger of the 3 on board. Absolutely no response from her at all..... I have flown SWA for years and surprised at the robotic attitude/response of the attendants - 1 male, 2 female.

RW

On May 23,2019 at 5:30am we get a text that our flight has been cancel, this is my wedding day, and I was charge $500. because we were late for the wedding, what a incontinence. We had 2 stop and don't get to our destination 8 hours seen like 10 hours. I'm very unhappy.

Hello, I was scheduled to fly out Saturday morning @ 7:50am (UFNNZK) on flight 3605 to Chicago, leaving from BWI airport for a connecting flight 3605 to LAX leaving at 11:05am. I checked in at 6:05 am at the self check-in kiosk and checked-in one bag.

However, after I checked my bag and went through the security check-in and then preceded to the boarding gate, I received a telephone call from SW stating that my flight was cancelled. I then left the terminal to go back to SW customer service booth to receive help to book another flight to Las Angeles, CA.

The staff was very rude during this transaction as if the cancelled flight was my fault and as if I did something wrong. The agent finally put me on a stand by flight 8880 that left several hours later at 9:45am.

After I landed at LAX…

There is not enough room for all the complaints that I have. One big one is how long I have waited on hold for a person to talk to about the complaints. So I'm writing a letter in hopes that I will get someone to take the time and respond to me.

I was on flight 1438 on April 23, 2019 that was scheduled to leave Las Angelos at 5:40 pm. I arrived to the airport and checked in at around 3:35 pm. I was never told by anyone, emailed, or text that my flight would be delayed 5 hours.

It made a very uncomfortable situation. When I spoke to someone at the airport I was informed that they email me and the text the person who paid for my ticket. That person was my sister who drove me to the airport and no text came through her phone.

Also they claimed they had none of my information, but my boarding pass was on my phone, and when I finally got home at 4:20 am I checked my email and there I found the text send at 3;50 pm that the flight would be delay. I feel this is very unfair and I need someone to get back to me with a better…

22. Confirmation number NAMCU6. I spoke with a representative by the name of Mary. I understand that your calls are recorded and I am asking the you listen to the call and see that Mary never informed me that of my flight information.

I thought I was booking a straight through flight to ATL going and coming. 22 and now I am being told that it is a layover flight and leaving at 6 am in the morning and the return flight doesn't get in to Philadelphia until 1 Am in the morning.

I am totally disgusted and these are city workers they don't have a lot of money and the straight though flight is $366 I can't ask the people for $72 more dollars. I would have never booked this flight if I knew this or told them the cost.

Now I don't know how to tell these people they cant go because of this…

daughter also had medical equipment packed in luggage and yes its missing too. I'm confused on how scanned luggage disappears NO TRACE, POOF GONE. Come on what kind of service are we paying for. The price of tickets are sky high, there are all kinds of delays, and service well seems to me is lacking !!!!!

Yes Bradley Airport has been in touch but NO news about her luggage. I will not accept the irresponsibility from your airline. It is NOT acceptable. I want her luggage found and I expect her to be…

I have been a customer with southwest for quite awhile. Service has been good. But lately most of the flights I have been on have been delayed. I know things happen but this is getting tiresome. I am to the point of considering not to fly with you until you get your act straight whether it be with the planes or your contract with the mechanics or whatever the reason may be.

It is to bad because my choice has always been southwest but how far am I expected to go with this? Thanks Ron

On Thursday, April 11th, 2019, I printed my boarding pass with paid early bird boarding. Upon arriving at LAX on Friday, I was informed that Southwest had changed my flight and as a result, I no longer had early bird boarding.

Will Southwest refund my early bird boarding fee?

Thank, you,

Jerry M. Mallery Reservation # QAHHUV

I am really confused how your front desk people define handicapped individuals. This situation occurred in Las Vegas the same place a previous complaint was made before this one. I was standing in a line with other handicapped people there were two ladies handling the line.

I watched them deal with the same two customers for over 15 min where individuals started walking away from the line we were standing in. I have a bad ankle and foot so the standing was making my foot swell up and start hurting.

I never seen another agent even come down to help or a supervisor.

Finally after about 30 min in line our turn came up and the lady said to my wife that the disability line is for people in wheel chairs only. I heard that and was extremely upset with her. My wife went and printed out our bag…

74 to you Refunds Department. We are requested a refund of our hotel room cost for the two nights. This was an unexpected cost. We are senior citizens on a fixed income and have flown Southwest for over 30 years.

Your prompt response would be appreciated. com

I booked a new reservation last week and tried to use a credit I had of $141. I called customer service for assistance and got a person obviously in India. There’s nothing wrong with a call service based in India, but they should at least know they work for the airlines.

The background noise was so loud he couldn’t hear me well, could find the reservation i was referncing the credit for. When he finally found it he told me it was $91, and not the $141 it really was. i was looking at a ticket of around $480; he could only see $530, or thereabouts.

at that point I lost my temper - it was him that said $530. Three or four more calls and I had the same type experience - one suggesting I would have to call the airline directly (i thought I was)??

i sent an email - and was told to contact…

confirmation QJFE5

I CAROLINE GOODMAN MY SELF AND DAUGHTER ARRIVED AT LAS VEGAS AIRPORT AT 5:20AM ON 5-27-2019 WE CHECK IN. MY LUGGAGE BEING THAT I WAS DISABLE i WAS PUT IN A WHEELCHAIR.. MY DAUGHTER COULD NOT PUSH ME BECAUSE SHE HAS A LOWER BAD BACK AS WE WAIT FOR SOMEONE TO COME TO ASSIST ME TO THE GATE. IT TOLD OVER (ONE( HOUR) FOR SOMEONE TO ARRIVED. 6;28AM .. WHEN I GOT TO THE GATE . AS i SAT THERE WAITING IT WAS ANNOUNCE OVER INTERCOM THAT THE GATE HAS BE CHANGE. . AS I WAITED FOR SOMEONE TO PUSH ME TO THE NEW GATE ... THE TICKET AGENCY PERSON CAN OVER AFTER 20MIN AND SAY SHE WILL CALL SOMEONE TO COME AND PUSH ME TO THE GATE. i WAIT OVER ONE HOUR KNOW ONE CAME I TOOK MY CANE AND SLOWING WALK TO THE GATE. AS SAT ON THE PLANE I WAS IN SO MUCH PAIN..

CAROLINE GOODMAN…

My experience in the San Francisco lobby was terrible.

First of all my flight to Dallas was completely cancelled and I did NOT get a notification through the app. I just happened to be digging through my email and saw the flight was cancelled only a few hours before we were set to depart.

What is the point of an app and in-app notifications if it wont even tell me when my flight is being cancelled?! Then I cant rebook via the app because it keeps saying "ERROR" and the phone lines are too busy to get through...

so I have to get to the airport and talk to a southwest employee to get the situation straight. " So we get the tickets, get in our $60 uber (money I did not budget for) and the guy freaks out when we tell him our flight leaves in an HOUR.

He drove his butt off getting us there.…

Flew from Orlando to Omaha. A couple both over 400 lbs. Sat next to me so I had to sit partially in the aisle since they took up a fourth of my seat and the plane was full and I couldn't move.

I arrived with cramping muscles and a sore back since I couldn't sit in my seat correctly. Worse flight ever.

Confirmation # QKWDEQ/QBFR8Y On Sunday March 10,2019 our flight from Houston to Orlando flight#3033 was cancelled. Our flight was originally from Corpus Christi, TX to Houston then to destination Orlando. On March 11 Due to cancellation we were rerouted to San Antonio then Kansas City and then Orlando.

We were forced to rent 3 vehicles to transport my family to San Antonio. 00. 00. 00. 00. This caused a huge inconvenience to me and my large family which consists of small children. We feel the vouchers did not compensate enough for our vacation loss.

We are loyal southwest airline customers for the past 25 years. We would appreciate compensation for our losses in the form of reward miles on our rapid rewards account under Muhamad Almouie #00001010743650. Thank you for your attention to…

I put a flight on hold on 3/13/2019. I called back to confirm the flight and pay for the flight on 3/14/2019 at 2.06 pm. At the beginning of the call it said I had a 6 minute wait. Someone finally answered at 3:57 pm. This is very poor customer service. The girl I spoke to seemed in a big hurry. I did make the reservations SOF6J3. I believe you need more customer service representatives, with a better attitude. I was making this reservation for my Grandson. Stephen Ilovsky. My name is Joan Jenkins [email protected] my phone number is 330-787-2004.

Joan Jenkins

Flight # 2655 Seat # 26 March 10, 2019 My flight was to depart at 2:00. Delayed to 3:40. Delayed again to 5:40. I boarded the plane. Passengers were told there was no pilot and it would be 10 more minutes.

Once again, no pilot until close to 7PM. Once the pilot arrived we were told another delay because of paperwork which is understandable.

Meanwhile my tray broke as I was leaning on it and it had to be fixed and more paperwork had to be completed. This experience was terrible. Flight attendants were telling jokes to passengers which was annoying. I am not one to complain but this experience was unacceptable and I honestly believe I should be compensated especially if Southwest would like returning customers.

I am sure Southwest thrives on happy customers. I missed work as well. I work…