Southwest Airlines

I paid an extra $40 for your auto check in 36 hours before flight and I was assigned C40. I have always checked myself in in the past and gotten a much better assignment. This is a scam.

Confirmation number 4ATDFI. Rapid Rewards No.395335850 Rapid Rewards credit card no. 4147 2024 7550 0532

This was a trip from Colorado Springs, CO, to Birmingham, AL., with a change of planes in Dallas, TX.

I was scheduled to leave Colorado Springs at 10AM on May 24, 2022, on flight 557. The flight did not leave until about noon. I had a connecting flight leaving at 1:50PM from Dallas, which was supposed to arrive in Birmingham at approx. 3:30PM on May 24. By the time we got to Dallas, that connecting flight was long gone. I was told that the next flight from Dallas to Birmingham left at 10PM on May 24, flight 1973. So, I waited about 8 hours in Dallas, but the flight was again late and the wheels did not leave the ground until 12:40AM on May 25. I arrived in Birmingham a little before…

As my departure time neared, I received several messages over the course of 2 hours. Each indicating an additional delay. This now meant I had no hope of making my connecting flight. I called to reschedule for the next possible flights to my destination.

After waiting a half hour on hold, I explained my situation to a human, and was asked to be put on hold while he found me another flight. As I had already looked up possible flight schedules, I thought this would be a quick hold, as there were very few possibilities.

After 40 minutes on hold, I was hung up on. Now, I have to call back. This time it only took 15 minutes to get a human, so I should consider myself lucky, right? I explained everything over again, and apologized if I sounded irate (which I was).

This time, I just told the…

Confirmation Number 2PPMZU FLIGHT # 154 (MCI to BWI) FLIGHT # 1259 (BWI to ROC)

My wife and I purchased tickets to leave Kansas City at 5:25 p.m., Thursday, June 2, 2022. We had to be in Buffalo, NY by 6:00 p.m., Friday, June 3. We had to be in Syracuse, NY by 6:00 p.m. Saturday, June 4. On Thursday morning, June 2, Southwest notified me by text that Flight #154 had been canceled and that I had been booked to on a flight that left on Friday, June 3. That would have caused us to miss the commitment we had at 6:00 p.m. on Friday in Buffalo, NY. So, we had to get in our car on Thursday afternoon and drive 1,000 miles to Buffalo. Here are our damages:

1. Thursday, June 2: Driving from 2:00 p.m. to 9:00 p.m., Kansas City to Indianapolis. 2. Thursday, June 2: Hotel room, Indianapolis. About…

I fly weekly and I’m a preferred SWA flier. My last few flights have been very delayed and it sure why. I depend on these flights for meetings And give myself plenty of time. But it seems to be occurring more and more that my flights are delayed getting me to desired locations very late.

I had a flight from Atlanta Georgia to Houston Texas, on May 29, 2022. I checked my bag. When I arrival home learned my bag was open and checked by staff or agents. I had purchase Infant formula during my visit to Atlanta upon opening my bag I learned that the formula I purchase had been open and spilled onto my clothes packed inside the bag.

This is unacceptable, I would think when a customer bag is checked the contents are placed back as they were found, this is not the case here, I am now having to seek more formula, completely unacceptable of your staff and your company . I have attached a picture of how the formula spilled from the can.

I had packed the formula I placed it underneath my clothes to give weigh and to prevent it from moving. My confirmation flight 3 is 4TY6YE. I am…

I was on a flight on from Dallas to Albuquerque on May 4th 2020. When we boarded the plane there was a person that said on the intercom that “Albuquerque was the land of lost wages”. Then the flight attendant doing the safety information gets part way through the instructions and instead of finishing the instructions says “blah, blah, blah”.

I have flown with Southwest several times including that day from Reagan National to Dallas and never have seen such inappropriate behavior. The staff on the earlier plane and the planes leaving from Albuquerque were very professional. I feel that this behavior needs to be addressed as in my opinion this is not exceptional.

It is not their job to speak that way about the place we call home. And as for the other person who didn’t feel the need to…

I hate Southwest's boarding procedure. I checked in for my flight EXACTLY 24 hours prior to departure because I'm NOT a good (very anxious) flyer and don't want to be relegated to the back of the plane. I still ended up with C10.

How the hell did that happen? Problem #2. Online check-in did not recognize my husband's (different last name) confirmation number, though I used several different devices to try. I had to waste more precious time calling SW to check him in.

The confirmation number I used online was of course correct! No surprise there. The customer service rep had no trouble finding it, but my husband is now even more in the back of the plane. I could upgrade to business elite for 138,000 plus points. Otherwise, we're SOL.

There's no such thing as customer service anymore. I'm…

We had two credits from previos flights that we couldn't use due to covid and family issues. Went to book a flight and was unable to put it in on line and when I called the person said : that we could use it but they are going to minus dollars off but we couldn't use it for three weeks. I was making reservations now . Re : 3V9247 and 4CDDYQ. I was told that my credit doesn't expire until 11-20-2022 and now I was unable to use when I wanted to and also to reduce the amount. Here is mine and my husband rapid rewards number for you to see what i'm talking about : Carla 176708560 and Robert 20743628570. I just booked flights for May 18th and return May 24th. Would like a better explantion than the one I got on phone.

Thank You

Rhonda our stewardess could not and did not get the drink orders correct. She had to walk back about 5 times to figure out where she screwed up. I asked twice about my drink was snack and was told sorry what you gonna do about it.

Attention to detail is an important skill that if she cannot follow simple drink orders I would have little faith following instruction from her in an emergency. She never apologized for not giving 100% to her clients.

My case 38964577 was not resolved. I was given a voucher for 150 dollars to fly again. I was looking for help in applying senior discount and points to our recent purchase of tickets (that I could not get help before purchasing).

The purchase was on 3DUN6A. Please look back into this. Thanks.

Checking in to the Hawaii safe travels at San Jose airport. After waiting in line for an hour I was treated horrible by a southwest agent. Stephanie Simms. I set my Bach down and brushed her paper that did not fall and she said you could apologize I’m like sorry for what and she said yes I would not expect you to have morals. Who does that.

I am a platinum southwest member fly southwest a million times a year. I want a response to this complaint. So rude and awful.

My wife and I had an early morning flight last Saturday from San Jose to Burbank. The female lead cabin crew member told us before taking off how to use the cards that signify drink choices and warned us that failing to point and trying to engage her verbally with drink orders would be ignored because she "would walk right by" us if we tried. That is not only rude but it could be an ADA issue. I have never heard that type of remark before.

The flight was in the air a short period of time - 41 minutes. The air crew did not ask us for drink selections, did not distribute snacks,. and did not explain why until after the descent commenced. At that time, the lead said that there were reports of turbulence. No turbulence was encountered. I also checked the pireps before and after the flight.…

One of the last to board and a middle seat in front was empty. I asked the Flight Attendant if it was ok to sit there. She said yes. The man next to me kept digging his elbow into my ribs. I asked him to stop and he would not. I called the flight attendant and her answer was I should have asked for another seat earlier.

She did not tell the man to stop so I jabbed him back with my elbow. Then she calls the police on me. Who reported me to the FBI because I defended myself.

Agent startimg her shift at BWI wouldnt move keep saying go use self check in yalkimg to someone already working and then called me an itiate black women me not 50 or 6p no reason for name calling but its evident why these a####areninvolved in so many fights im travelling not interested in this petty bull####next flight womt be southwest

Flew in southwest in June 2021 and October 2021. Had issues in June and you gave voucher and drew us back to you and had to buy new tickets from another airline (pay high price) in October to return to my city.

And southwest still paying $100 voucher to fly again . In October spent $2100 for 4 tickets. Worst airline to travel in. I am in $2100 debt since I had to buy new tickets.

I am writing to complain about the actions/words of a pilot that recently shouted " Go Brandon" over the intercom. He needs to be fired. It was very inappropriate, unprofessional and against regulation. I hope you take these complaints seriously.

We demand that you fire the Pilot who pushed Donald Trump nonsense ("Go Brandon") onto innocent passengersi in a safety announcement!!! Do it NOW or we will fire YOU!!! Kenny Wohl Craig, Colorado

Harassment, Berated and Insulted by Rebecca (flight attendant as seen in the attached video). Flight #416 from Nashville to Denver on 10/18/21 at 3:55pm, confirmation # 3DSSUG Jacqueline Moore 992 S 4th Ave Ste 100-426 Brighton CO 80601 720-940-7757

First off, please let me say that I am 60 years old and have been a customer of Southwest Airlines (SW) for over 35 years. My Frequent Flier number only shows about 20 plus years I think. Never in any of my flights from any airline have I had an issue with anyone at the airport or airlines of any kind. We have flown throughout the pandemic at least 15 times, not all were on SW as some places they we had business/vacation SW did not fly there.

My fiance and I were waiting in line to board the plane on the tarmac and were talking about our…

Delay in connecting flight. Flight 1210 Denver to Philadelphia. Gate attendant uninformed. Moving people back and forth from one gate to another. Moving times back and forth, giving a boarding time already past the time of departure. Then after over an hour flight changed.

Gate attendant really was confused. People just really unsure of what was going on. Tried to be funny but really came off sarcastic. My opinion connecting flights overbooked. I was heading to my mom's funeral, and was patient, but extremely dissappointed.

I served in the military for over 23 years. Stay professional, and be prompt, courteous, and keep people properly informed.

In august of this year I made reservations for my wife and myself for direct flights from mci to san diego a few days later I was told my flights were changed and we would have connecting flights both ways the reason we went with SW. was for direct flights which we now did not have we payed extra for business class so we could board early for better seating the first flight to PHX.

was ok we sat in the 3rd. row all 3 flights after that going and coming back were not good we never sat any closer then 12 the last flight we were in the 3rd from last row at the gate the women spoke with thick spanish accents when I tried to tell her we were A 5 and

six she was letting people to our left crowd in and board when I questioned her she sad it was open seating we had the same issues flying back…

Southwest cancelled my grandmother's flight and put her on another flight 2 days from now with two stops. This is no good, because she is traveling alone and cannot walk. When I called about helping her get on another flight with less stops, the customer service representative said we would have to pay for the new flight (which I don't think we should because Southwest cancelled her flight in the first place).

I asked to speak with the customer service rep's manager and he started screaming at me, and told me I cannot speak with his manager. Then I asked for his name and he told me I could not have his name and then hung up on me.

I called the number again, and was connected with him again. As soon as he heard my voice, I asked for his name and manager and he hung up. This is so…

Hello, My name is Tassica Brown. I recently travelled on flight 784 from Las Vegas to St. Louis on 7/23/21. I am writing this complaint to express my TOTAL dissatisfaction with my flight experience. The flight was scheduled to leave at 7:25am PST.

Due to serious technical issues the boarding process started well after 8am and the passengers had to board in groups of 10. Once on board, there were serious delays which passengers were not made aware. The flight didn't push back from the gate until 9:49am PST (nearly a 3hr delay).

During the flight instructions, we were made aware that there was no wi-fi available. This revelation was a total disaster and was basically unacceptable, especially how long we were already on the plane. Passengers should not have a 3+ hour flight and have no…

Las Vegas Airport gate C9 flight 1702 on 8/16/21. Gate agent wore his mask under his nose. He also wasn’t making passengers board in Letter/Number order. I am a long time A-list memeber. After 1-15 I was A17. I point out to the agent that he just scanned in a couple ahead of me with A24 & A34.

I then let him know I fly lots of flight and pay lots of money to SW to get Alist. He refused to let me board and called a supervisor. He held me until after C group boarded. And was very rude.

Attached is a photo of him with a mask worn incorrectly. I ask him for his name and he wouldn’t give it to me or the flight attendants.

i will never ever fly with this airline again. I was asked to give up my seat for someone with medical needs that needed to be home right away. I was promised $600, the price of my ticket, a new ticket for the next day, a hotel room, transportation and my meals comped.

After my orginal flight took off, I was made to wait. After about an hour of waiting (while staying in communication the entire time) I was then told they would NOT be getting me a hotel room. Everything they promised dissapeared.

I was rudely disrespected by the staff. They then proceeded to find someone black to "cuss" me out. The police was called on me and I was told to leave the building and find my own way. Being that Vegas has so much going on this weekend it was damn near impossible to find a place to lay my head.…

i will never ever fly with this airline again. I was asked to give up my seat for someone with medical needs that needed to be home right away. I was promised $600, the price of my ticket, a new ticket for the next day, a hotel room, transportation and my meals comped.

After my orginal flight took off, I was made to wait. After about an hour of waiting (while staying in communication the entire time) I was then told they would NOT be getting me a hotel room. Everything they promised dissapeared.

I was rudely disrespected by the staff. They then proceeded to find someone black to "cuss" me out. The police was called on me and I was told to leave the building and find my own way. Being that Vegas has so much going on this weekend it was damn near impossible to find a place to lay my head.…

Hello I was taking a trip with my granddaughter I am handicap so a lady (black with short hair )) had an attitude about taking us in a wheel chair so she turns to my 11 year old granddaughter and ask u can push her and my granddaughter said no then she said whats wrong with you I felt really insulted a nd frustrated I know you all don't put up with this and paying Custer shouldn't have either

When I was flying back from Orlando to Raleigh, I asked the lady where the people go for wheelchair assistance! She told me I could get a wheelchair from against the wall! Then, told me I had to wait in the regular line!

Mind you walking and standing long is hard on me! She never asked if I was a-list! Well, after getting to the front of the line the attendant there informed me she should have directed me to the alist line!

I almost missed my flight by waiting in line for 2 hours!

I flew Southwest to see my son in the Airforce at Holbert Field. Southwest lost my luggage. I had to go buy all my toiletries, and clothes so that I could shower and attend a dinner.

Also had to buy sleepwear. Didn’t have my daily, medications for nighttime and the next morning. Which included meds for high blood pressure and a beta blocker heart medication. This was a very Big inconvenience!

My sister and I booked a flight march 2020 had to cancel it because of the corona virus. 2020 made another reservation and we had to cancel again because of the virus. My sister Sheila has dementia and not in the best of health.

We didnt want to take the chance of her getting the virus so we cancel that flight. Shei is askin for a refund for those flights. Please help us out on this matter. Please send email to phone number 615-7204550 my name is Linda Kepple.

Sheila's email on her computor is not working. We both are in our 70"s and not ready to fly for awhile. Thank you for your help

Case #21070670) The SW response to my serious complaint is unacceptable and insulting.

Furthermore, it is highly and disappointingly insensitive. Your flight attendants were negligent in not understanding the Covid Rules required masks to worn by children under 10.

Subsequently, my son is still struggling with lack of taste. Very recently, SW removed a family who's child could not wear a mask. In our case, SW allowed children to be seated without masks. That is a violation and negligent.

I am asking again SW to re-think the response. 00 voucher is insulting and had nothing to do with the incident.

92. They now cancel a return flight to Tampa Florida at the last minute and booked my wife and I with a transfer through St. Louis, MO. Unacceptable. I wanted a total refund and Jasmine Moore from Southwest cooperate office stated Southwest does not give a refund.

We have been a loyal customer for over 15 years and now we will never use this airline again. Ms. Moore was reading from script like a robot. Someday she will be replaced by a robot who would actually do a better job! My flight was 23MJ9G

I love Southwest, no complaints. Flying on other airlines really helps me realize how great Southwest is. I figured I'd share some love with them.

I am a 64 year old lung cancer patient who was traveling with my 32 year old severely autistic son and his service dog on July 16th, flight # 2142, Pittsburgh to Denver. One of the stewardesses on the flight was not wearing a mask.

I dont know her name but she was the only white female . She was sitting with her coworkers in the front of the plane excitedly telling them a story about something with her red mask pulled down around her chin, and I was sitting across from her.

She was not eating or drinking anything as it was right after take off. After about 20 minutes I tapped her shoulder to ask her to put her mask on. She simply turned away from me. After another 20 minutes or so I got up and took a picture of her without her mask and went to the restroom.

When I came out she was standing…

can't write it all in 100 or less I sent a email complaint on Friday 7/10 received delivery has failed on Saturday 7/11 On Thursday 7/9 my grandson and myself were boarding flight 1254 in Vegas. " I informed her after a bit of discussion that I had a medical condition.

" I replied that as I told the other flight attendant I have a medical condition and therefore wear the face shield. He asked me what my condition was. Long story sort he stated that "your required to wear a face mask and if I didn't he would have me removed from the plane.

I informed him he was breaking the ADA law and if he was going to have me removed to call the police. At that point he went up to the cockpit and had a conversation with the captain. The captain held the flight up and a agent/representative of SWA came…

Long time flyer in SW rewards program. Booked 2/2020. /2020 two days before flight. No notification. SW auto rebooked on much later flight. No notification. Per DOT/FAA rules, a passenger is due a full refund regardless of reason when airline cancels.

Passenger can elect to let airline hold funds, but they cannot just keep them or not notify passenger of changes. No refund offered. COVID-19 shut down destination travel hotels, entertainment, restaurants, etc. Not possible to have a vacation.

Additionally rental car was lined up with flight arrival. Rental agencies cancel reservations one hour after time booked. No exceptions. Hotel cancelled and refunded a day before travel. Therefore, we could only stay in airport for entire 2-week vacation. SW cancelled due to COVID-19, so why rebook…

On Flight #3918 Southwest Airline on March 25 at 6:05 in Tampa, FL. to arrive St. Louis, MO. at 7:30. Was so cold, I nearly froze on the flight. Ask the stewardess about it, she said she would take care of it to no avail. Every time she passed me she looked the other way. Finally asked another steward and he said he would call the captain, he told me he was on it! When the plane landed and the pilot door was open, I spoke to the pilots and told them what had happened & how rude the stewardess was to me, ignoring my request. He told me I should have told the stewardess and I told him I had & was lied to and was ignored Worst experience I have ever had with Southwest. I deserve a refund for this trip please!

Martha Barclift 2511 Middle Road Keokuk, Iowa 52632 Phone 319-524-6716

Yesterday 3/10/2020 my wife and I traveled from Baltimore to Sacramento CA aboard flight 2701. We were seated in the bulkhead and seated with another passenger. The entire six hour trip she coughed not properly restricting her cough from spreading.

Instead of covering her mouth with arm she used napkins and then piling them up and placing them in a cup on the tray. The Flight Attendants certainly heard her from forward galley,seats, and serving her several times with water.

I know they don't have face masks to provide the passengers, but they could have ask that place the bag provided for air sick sickness.

Finally near the end of the flight I asked the Flight Attendant if she would remove the discarded napkins she been using to suppress her cough. I have serious concern because of the…

We purchased tickets to fly SWA to Prov. to Chicago Flt #4974 Then Chicago to Tucson FLt 2186 on Feb. 9. Now things turned bad. The agent informed us FLT 2186 was canceled due to weather. We asked for information as to next available options.

After a long pause she said the next flight out to Tucson was the next morning. We said the next day was not an acceptable option. We are both in wheelchairs and 80 years old. Her reply was that we could spend the night in the airport lobby or go to a hotel.

Who was to help us with the trip from the gate to a cab, to a hotel and then return us to the airport and proper gate and at whose cost?

Also, we had no luggage since that was on the flight to Chicago and no one knew where it was. We finally got another agent who finally arranged another itinerary…

During a recent flight on your airline, my son became extremely ill. While boarding the aircraft my son started to feel very sick so he immediately grabbed a throw up back. Then while throwing up in the bag, one of your flight attendants started frantically yelling at him to go to the bathroom.

Now seeing as how my son was so sick that he barley move, this was an almost impossible task. The flight attendant then physically started assaulting my son by harshly Shoving him to the bathroom. What happened was wrong and unbecoming of an airline of your stranded.

I will eagerly be awaiting a phone call or email from your department. If I do not hear from you soon, I will be taking legal action.

One of your associates gave me incorrect information in September 2019. I contact the airline to use my credit voucher last Sunday and I am told the associate was wrong and I have no credit. I am further told I should have read the terms. When asked what responsibility does Southwest have for their associate? It is repeated I should have read the information not rely on the information given to me by the employee. Are you kidding me?????

I am so frustrated and disappointed. Your customer relations staff sounded like she was reading a script! Not compassionate or helpful at all.

If I could give 0 stars I would because that’s how I feel after this “service”. My bags were not transferred over to my connecting flight from Chicago to Charleston. Once I arrived at the airport in Charleston and went to collect my bags I was concerned.

They didn’t arrive, went to the service desk, said they were still in Chicago. I had a flight to Canada the next morning at 9am so I needed my bags either that night or to be sent to me in Canada.

Three days after my bags went missing I’m still waiting on a confirmation for them being shipped to me. Then I find out they are finally going to get to me a week after they went missing and when I’m not even in the country anymore.

So yay for not having any clothes in the snow!!

Baggage check in person made my 13 year old granddaughter cry, and lost her luggage.

Less than 1 star. I was bumped to a later flight by email. No explanation of the criteria. , NOTHING. I bought the tickets months ago so I am pretty sure it was not because the booking order. delaau 1:35 hrs.

My arrival to PDX changed from 8:10 PM to 11:30 PM. There was no offer of dinner voucher, anything. licky I had the original reservation email because all the record gives the impression I was originally booked on the later flight.

We were boarding flight 1741 from Orlando to Nashville my nephew's was a C boarding pass and I was an A. My nephew is 13. They would not let him board with me. Two kids were just abducted in Iowa and Sheila, the power hungry, gate boarder was not going to let my 13 year old nephew on the plane with me.

She then called me off the plane to talk to Roger. Roger was wonderful and wished she would have called him sooner. She is ridiculous and rude with no care at all for family or the children being taken everyday.

If something would have happened all she could have said is I'm sorry and I would be without my nephew trying to explain to the rest of my family what happened. Roger gave me peace of mind and an understanding ear which I appreciate.

Please remove Sheila from any power position…

Flight # 2233 6:00 flight Dec 27 I needed a wheelchair to get to the gate. The gentleman who helped me put my bag under me on the chair. We proceeded to go through security. Long story short he forgot to put the bag back under my chair at the security belt area.

Proceeded to take me to gate #4 and left me there. A passenger that was behind me pushed me to the front of the line then someone came to push me to the plan when I reached that point “I said to her I will need someone to help me put my bag up top”.

She informed me at this time there was no bag under my chair. As I entered the plan I sat in the front seat as I was very upset my bag wasn’t there. I talked to a couple of people and told them about my bag.

They assured me at this time they would call security to find it. I keep…

5 hours to go through checkin and security. 5 hr layover, plus that connecting flight was delayed by a plane change. So over-all my impression with what used to be a cool airline, is that now it's one of the more inefficient airlines.

BTW, I am a global traveler with millions of miles across several airlines, so I'm a good judge of airlines with efficient operations and ones which just don't care. Looks like Southwest is now one of the latter. Never Southwest again.

I have always been treated with kindness and respect on Southwest airlines until a recent flight # 3006 on November 23, 2019. I was traveling with my son, who is 13 years old and my husband. I checked in online for my son and I and we were assigned boarding group B; however, my husband checked in much later and was in group C.

None of us were carrying on any luggage or bags. My son and I went to the very last row on the plane and sat down waiting for my husband to board. Another lady wanted to sit where I was saving my husband a seat and I politely told her my husband was boarding in the next group so I was saving his seat.

She was fine and just sat in another seat. The flight attendant named Charese (not sure of the spelling) then announced to the entire back half of the plane "we do not…

Never on time

My issue today is not about process. But the attitude of your employees at the counter. This issue occurred at the baggage claim customer service center (Love Field Airport). This happen at roughly between 9am and 930am Tuesday 11/26/2019. I was picking up a wallet that was left by one of our clients at my facility.

Your customer could not pick up his wallet that was left at one of your ticket counter. We were alerted by southwest that the wallet was in your possession. I and your customer called Southwest on 11/25 and they said that it would be fine for me to pick up the wallet in place of your customer.

When I arrived at Love Field and your office I was met with hostility from your staff. I unfortunately did not get name. but it was an AA women and a Caucasian male. I asked if she…