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Write for Us Samsung Appliances Complaints Continued... (Page 3)
115+ reviews added so far. Upset? Call Samsung Appliances corporate: 1-800-SAMSUNGNo Reviews
I have had a Samsung washing machine modelWA45H7000AW for just over one year. I am so dissatisfied with this washer. Although it is in the garage, it is so loud you can hear it in the house. It sounds like a wood chipper when it is spinning. No matter how I try, I cannot get the detergent drawer out. If I pretreat something with Spray & wash or like products, the item not only comes with the original spot but the sprayed area still quite evident.I am so frustrated that I am probably going to sell it for what I can get and buy another brand. I chose this washer because it was highly rated in Consumers Guide. Again, I am upset every I take something out and it is not clean. I will be reporting my problems to Consumers Guide.
I purchased a Samsung Fridge Freezer approx 7 years ago in 2012 it developed a fault, widely documented on the internet as being a known fault to which Samsung admitted on BBC Watchdog that it was not fit for purpose and potenially dangerous. Samsung sent an engineer in 2012 and they repaired it. However exactly the same issue has re-occured, I have contacted Samsung customer support an they do not want to know and suggested I pay an engineer to repair it.
I understand that the fridge/freezer is out of warranty and had the problem been anything other than the known fault I would have probably accepted this as unlucky. I have emailed the MD of Samsung UK and not had a reply. The customer service has been very poor.
We bought a Samsung stove two weeks ago and there is a three ring triple burner on top. There is a fast boil ring that is the inner most ring that is not working. Over one hour has been spent on the phone with customer service being sent from department to department with no one being able to take ownership of the problem and been put on hold and transferred numerous times.
I purchased a ceramic cook top stove with a convection oven from Lowes in 2012 . It is under warranty but i now have had to replace the convection fan every year. which makes three fans. Now it is out again and they replaced it in March of last year. It is Thanksgiving and no oven for they have to order the part. I am very unhappy with this product. Told it was top of the line. I will not purchase a stove from you again and I have posted this for everyone to see. My husband and I are in wheelchairs and this is a great hardship to us. This was bought at Lowe's in Glen Carbon , IL. I can't afford to keep replacing this when the warranty runs out. What am I to do?
I purchased an expensive Samsung refrigerator 3 years ago from Sears. Over the past few months I have had nothing but problems with this appliance. Sears has been out to my home on 4 different occasions. The first time they misdiagnosed the problem. The second time they told me that I had a part that had gone bad and needed to be replaced.The third time they cam back to replace the part. The forth time I called them back because the problem still existed. This time he says he has corrected the problem.
The problem I have that is most disturbing is that he says that my problem has been caused because I eat a lot of vegetables and this causes the refrigerator fan to freeze up and that the moisture from the vegetables have to go somewhere. That is disturbing because that is why you have the refrigerator to keep perishables in. I am very upset this time as I had just been to the grocery store and had a refrigerator full of food which I had to throw out. I took pictures of the food inside the refrigerator and the technician also saw it. My opinion of Samsung products has changed. While they may look good on the outside they do not live up to the service they are suppose to provide.
Had serviced the A/c sometime in June. However only after them leaving did we notice that the LED blue light was not working. Subsequently called up again and they came to check it out. However I refuse to pay the amount cause it was not our fault. In between the service people said they would get back to us. No response. Been 3 months. Today the service technician visited us again. I stand my ground and refuse to pay d sum of 450/-. You refuse to take responsibility. What do you suggest I do?
I tried to register my new Samsung Washer online for the warranty put could not because the first page of the information would not accept my cell phone number. This is the only phone I have. Please send me by email a registration form to print out, fill out and mail to Samsung.
Bought a dryer at Lowes last August - have not had it a year as you can see. The dryer quit working on 6/27 and we called the warranty company. They said they would send someone out on Monday. The company that came was A&E out of Harrisonburg, Virginia. The man that showed up went down and plugged it up and said it was running - all of 5 minutes, was made, left and never gave us a ticket. The dryer was still broke. Called back again complained about how this man treated my wife - she came home so I could go to work and took over waiting for these people.
A&E sent the same man with another tech to fix dryer. They ordered parts of $536.00 and labor of $138.00. Apparently they charge $138.00 each time they come. Another tech comes back the following week to install the parts. The dryer (after he left) was found not to be working. It only works on one cycle and that is it. We called back to the warranty company and they said they would have someone out on Friday of the next week to work on it. This company whoever it was did not show.
At this point we were told our dryer would be replaced and they would have answer from Samsung on Tuesday of the following regarding the replacement. We called yesterday and was told no the dryer would not be replaced as Samsung said it was fixable and another company would be coming to work on the dryer. At this point more money has been spent to fix the dryer than we paid for it. A new dryer is less than the repair bills so far. No one at the warranty company is helping, Lowes is going along with the warranty company and we are still without a working dryer.
This will be the 5th trip (5 including the one no one showed up) and has been 4 weeks. I want the dryer replaced. Samsung must be the most inferiorly run company. How stupid is it to spend more on the repairs than it costs to replace it. At this point I don't trust anything that is done to it. It is fairly new technology and probably have too many people trained to fix it.
I have a Samsung RSA1WTMH American style frostfree fridge freezer, earlier this week I went to the freezer only to find everything was thawed out. I therefore had to throw it all out, about £100 worth. We have insurance for the repair of the fridge freezer but this does not cover the value of food, so we called them and had a 3 day wait for them to be available, in which time the fridge also decided not to work so a further £30-£50 worth of food was disposed of. The engineer arrived and said that in his opinion it needed de-frosting, "but" I said "this is a frost free fridge freezer".
Yes he said but although no one will tell you this it does need to be have a de-frost, and he recommended annually, he added that there is no talk of this as those without repair insurance are likely to discard the machine and replace it "built in obsolescence" I have inspected the owners manual from cover to cover and nowhere does it say anything about de-frosting this machine. I would like to see Samsung reprint their manuals stating that their "frostfree" equipment does require a de-frost, this would help others avoid, what must be a regular, issue. I would also like some remuneration regarding my losses, and an apology for the distress and inconvenience this has caused my ill wife.
Bought a Samsung dishwasher, within a few months got a draining error it wouldn't work. Service call since under warranty, was not fixed. The dishwasher worked when it wanted to. Few months later same thing, replaced a sensor. Few months later another sensor replaced, plus the main board. Still not working, last one was another sensor replaced. Totaling more than $300 in repairs. The service man told me that these dishwashers had many complaints on them, wish I did more research on them I would not have bought! The dishwasher is only year in a half old! If I could give a 0 star I would.
I bought one split Air Conditioner model name AR18HC3USNBNNA on 10.04.2015. From the very beginning it did not work properly the way it should have. I complained to the service center for checking the machine. They came and reported gas leakage. Even after their repairing, it failed to cool the room. Again I complained on 24th June, 2015. Again Gas leakage problem is detected and now they want to take the machine with them, repair and again install. But, I want to replace the machine since a defective Air Conditioner has been given to me. But from Samsung Service Center they are unwilling to replace the machine and denying the fact that a defective machine has been supplied. I don't want to use this machine and want it to be replaced as early as possible. I bought this machine on the basis of Samsung's Goodwill. I request you to look into the matter and solve the above mentioned problem as early as possible. Quick response will be highly appreciated.
I am writing to tell you how disappointed I am in your product and most importantly, your customer service number. I purchased my Convection Range in Spring of 2012 after weeks of searching for the features and the looks that I thought would make my cooking and my kitchen shine. On Easter morning 2015 at around 7am while I had the oven set at 350 degrees and baking a pie, the oven suddenly exploded and flames erupted from the back of the control panel.
I immediately called 911 and had to evacuate my house while I waited on the fire department to come and check out the incident. Upon their inspection, nothing in my home wiring had been the cause and they determined that it was faulty wiring in the equipment. They said that the wiring harness was not properly insulated and over the couple of years that I had been using the range, it was melting the wiring and caused the explosion and resulting fire.
I was able to finish my cooking at a friends place and enjoyed our holiday with them since our home was filled with the awful smell of melting and burned wiring. When I was home later in the evening, I searched the internet to see if there had been other complaints/ a recall or anything else concerning my range.
What I found was shocking!! I stopped counting at around 30 other reviews on Amazon and other websites about the same problem and was amazed that most of the reviewers had stated that they contacted SAMSUNG customer service and got no satisfactory response. They were told that their appliance was out of warranty and that Samsung was not going to help them out. While I couldn't believe it, I contacted SAMSUNG CS on Monday, April 6 and reported what had happened and was given a reference number, an apology and told that someone from executive customer response would contact me by 7pm that evening to discuss and get a resolution to the problem.
At 6:58 pm I received a call,discussed the problem and was told that they were again sorry for the incident and was told that my product - but they were going to make a 1 time inclusion to get the problem assessed and make it right by repairing or replacing my range.
I was told that a contract service vendor would be calling me within 2 business days to schedule the appointment for service. I received the call from the vendor, Golden-In-Home Service, Inc. in Duluth, GA. When I was speaking to the representative and scheduling the appointment, I made sure to ask if Samsung was paying for the assessment and if they would determine if it was to be repaired or replaced and they confirmed that what I had asked was in fact correct. On Thursday, April 9, the service rep came to my home, opened the back of my range while telling me what the charges would be for the call and that the form stated that my equipment was out of warranty and that it was not going to be covered by Samsung. I asked him to wait while I called your CS department to get clarification and he refused to wait, closed up the back of my range and left.
When I called Customer Service at Samsung and gave them my reference number, the representative said that the special cs person and failed to put on the order that there was to be a 1 time inclusion for this incident and forwarded me to that Executive CS department. When I spoke with the ECS department, I was informed that they were not going to do anything about repairing or replacing my range, that they would just call and set another appointment for a service tech to come and evaluate the situation. UNACCEPTABLE! This range is only 3 years old and cost approx $1200 to purchase. The problem is obviously a defect in workmanship - (see my note above about the 30+ complaints) and your company is putting out a product that is hazardous and very dangerous.
I told the rep to forget about the "evaluation" appointment - I don't need someone to tell me that it is broken. I went and purchased another $1800 range this morning from Best Buy and purchased their 5 year extended warranty to avoid this problem in the future. I am extremely disappointed in your company and your product and will continue to express this to anyone and everyone that will listen to me when I tell them the story of my Easter morning 911 emergency.
Samsung - Non availability of Bottle Tray for Fridge model no. SR-52NXA & Serial no. 692341AT800334 E. Sir, I have been using your variety of products for last more than 15 years. Recently the Bottle Tray for above Refrigerator has broken by my servant. Now, I want to purchase a new one. I have enquired at your local service centre and also in the local market. But I am sorry to write that its not available any ware. I am in a fix now and worried that how my fridge will be serving my family. I request you to please provide me the bottle tray against payment. You may send it by courier also. The payment can be made through Internet Banking or you decide the way. Further, I would like to mention here the number engraved on the Tray. Please help me and arrange to supply the required item. Thanking you and with Regards.
We purchased a Samsung refrigerator from a Sears Outlet store in September of 2013. We were told by the Sears Outlet manager that everything they sold, including what we purchased, was covered by an original manufacturer warranty. So naturally when our fridge broke down in the first month we called Samsung and they arranged for service. The local service company came out and diagnosed a sealed system issue, but the technician that came to repair it afterwards disagreed and said there was something wrong with a fan. We took his word for it and the fridge seemed to work a little better, but not by much. Within a couple of months we were calling Samsung again to set up service. 4 service calls and 3 misdiagnoses later over the course of the next 8 months the sealed system was finally replaced and we were told nothing else could really be done. Fine. 4 months later there was no coolant in the fridge.
We called Samsung and they told us there was nothing they could do because the fridge was now out of warranty. We were still receiving offers by mail at the time to buy an extended warranty at an exorbitant expense. We contacted the service company and they offered to come out, but we would have to cover the diagnostic cost. We were desperate for help at this point so we paid for the diagnostic. They confirmed there was no coolant in the fridge and sent a picture to Samsung proving it. After about a week, we heard from the service company that we would be receiving an exchange unit. Great, we thought. Then I got an email from Samsung saying that instead we would be offered a buyback and that if our fridge was out of warranty, it would be prorated. Not so great, we thought. All they needed was a copy of our receipt.
A representative gave us her name, phone number, and an email address to reply to. We replied right away with the receipt but naturally they did not receive it. I tried the number the representative gave me a few times and waited about a week before giving up and calling Samsung's main line. That's when I found out that the receipt had not been received, they didn't know who I was talking about that sent us the original email, and I should have sent the receipt to a different email address. So I sent the receipt to a different address and waited a couple more days before calling again. When I called, I was given over to executive support and someone had to find the email I sent, pull the receipt, and attach it to our case while I was on the call. After waiting about twenty minutes I was told that Sears Outlet is not a certified dealer of Samsung products and that our buyback would not be honored. I was so angry I simply said "fine" and hung up.
We went to the Sears Outlet store in person to tell our story and after speaking with the manager we found out that the change to the warranty policy was only made in 2014; after we bought our fridge. I'm now waiting until Monday to call Samsung again to try and have our case reopened and reviewed. We have been using our mini fridge (thank goodness we have one) for over a month now. I have spared the small details because our story is so long, but let me tell you, throughout this whole process we have felt lied to, put off, and have overall had a terrible experience working with Samsung and their local service company. At this point, we will most likely never, ever buy a Samsung product again. Do yourself a favor and avoid them. If anyone from Samsung is reading this, cares to confirm what I've written here, and wants to have a go a trying to make me a happy customer my ticket number was/is 4129267283 and the model of our fridge is RS261MDWP. Good luck.
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