Samsung Appliances Complaints Continued... (Page 2)

We bought, stove, micro, dishwasher and fridge approx 4 yrs ago from Home Depot, Lexington, KY.
my complaint is minor. May I suggest that when you apply your name to an appliance (like my stove) that you use a better adhesive or another way. While cleaning the top portion and stainless steel, letters came off. It looks like it's much older than it is now! I can not replace letters, some are bent.

Charlene DeRossett

We purchased and remodeled our 5th home in Florida. First time using Samsung and purchased front loading washer and steam dryer, slide in range and convection oven, top of the line dishwasher, counter top microwave, and Showcase french door refrigerator.

Less than 3 years and all are garbage.

The dishwasher leaked the first time it was turned on. The seal was bad and after insisting they replaced the dishwasher.
The dryer sounds like it is going to explode when using the refresh- de-wrinkle cycles
The washer now will not unlock when the wash cycle is finished unless we turn it off and back on
The microwave started smoking and quit working just this morning
Now- holding our breath to see when the fridge quits

WILL NEVER EVER BUY ANY SAMSUNG PRODUCT AGAIN AND WILL TELL EVERYONE WE KNOW NOT TO BUY SAMSUNG

Bought a Samsung microwave (model ME18H704SFS/AA) 11/1/15. In Summer of 2016 the unit failed twice... totally shut down, but came back by itself after about an hour. The third time this happened I contacted Customer Support. It took numerous calls before C. S. agreed to have a technician look at the m/c. It took 2 weeks to get him here, evaluate the problem, order the parts and then make a major repair. Several days later the m/c died a fourth time. After four failures and one repair, we asked that Samsung honor their warranty, and replace the microwave.

They have sent several e-mails expressing sympathy for my plight, but no offers of correcting the problem other than another repair. We relied on the Samsung reputation for a serviceable microwave, but all we have since last October is a $406 paperweight. Also, the Customer Support team simply has ignored my subsequent e-mails. Evidently they must have figured that if they ignored me long enough, I would eventually go away.

I started contacting Samsung a year ago. I finally got a call back about 6 months ago, then from that point on I got the runaround. No answers no help' I purchased a Samsung Washer from Lowes in Tampa Fla. It started rusting about a year ago. The complete top of washer rusted, the body is rusted. I am speaking of the actual white body! When I finally did get a response after numerous calls and emails, and was promised they would take care of me. I sent photos of all the rust on 3 or four different occasions. I spoke with a woman by the name of Omega J. She assured me after she had looked at the photos that Samsung would either give me a new washer or a refund.

She sent an Electronic Company Specialist Inc out to look at unit. When he removed the top of washer he saw that the unit was rusted inside and beginning to rust down the body. He said it could not be fixed. I contacted Omega J back on three occasions, talked to at least 6 or 7 different reps. from Samsung on different times and never got any satisfaction. Then this past week on Oct. the 12th. They sent the same guy back out to replace the top and just cover the rust underneath.

I am so very disappointed that they took the cheapest route to do anything for me, leaving me still with a washer that is rusted underneath the top. I f something is not done about this I am going to tell everyone and probably call my local news stations and tell them about this. It is just not right! I am just sick over the treatment I have gotten from Samsung.

We bought a new Samsung side by side refrigerator/ freezer. I've maker in door. We have had problems from the beginning. After several calls telling me to do different thing to it that didn't help. The debt repair people and the finale put in a new part. It made ice but never enough to fill the container. At best 25 or so I've cubes.

We put up with it.then I finally called 08-01-2016 they again had me do different things to try and to call back if there was a problem. 08-11-2016 called again then same thing was said to me.

This time the man said it easy under warranty. The could send some one but I would have to pay for it.it never worked right in the first place. We paid a lot of money(for us).we bought it in 08/2015. I am tired of paying a high price for something and it didn't work right. I have read reviews and it seems other people are having many problems with the fridge.

I was without a refrigerator for the month of July the process and customer service was terrible. At first Samsung tried to repair and it did not work. Their was never any urgency from Samsung to get the issue resolved. A month later they agree to provide a new refrigerator. During this process I have acquired 4 different ticket numbers which is basically useless because each time I follow up your company never seems to know what is going on. Every time I am told that I will be contacted with a resolution I am not. I have to be the one to follow up diligently in order to get your company to do what it is supposed to.

I have missed tome off work, loss money due to having to eat out , loss groceries due to the defective refrigerator sold to me and the inadequacy of your customer service department and your company. I spent over$1000 dollars for a refrigerator that quit working after 7 months. This occurred during summertime when school is out. I had to purchase food for my kids to eat daily. This is an expense I incurred due to the fact that your refrigerator did not work.

Your company has refused to reimburse me for eating expenses that would not have been incurred had your product been a working product. To add insult to injury you have agreed to reimburse me for my spoiled groceries which should have occurred within 4 to 5 business days and 10 days later this still has not been done. I am a single mother who does not and cannot afford to lose money behind a company who clearly does not care about the consumer. You pride yourselves in your name but your name has left a bitter taste in my mouth. You have the worst customer service in the world.

I will never buy another Samsung product and will make sure that everyone I encounter will be advised not to buy Samsung either. This experience has left me with nothing but ticket numbers 4136660015, 5114763624, 4137159210, and 5114763624. In a time where companies are very customer service focused your company has failed at the most simple principle which is to provide quality customer service. I can't wait until the last and final ticket of this ordeal is resolved so that I will never have to deal with your company again.

Andrew Lugo from NJ has failed to ensure that the refunds that were sent to me at an old and wrong address were re-issued in a timely manner. The refund checks were for a Samsung washer that we purchased from Conn's that exploded and damaged the dryer and the laundry room. It took over 1 year for Samsung to not only finally respond to our complaint, but then to come and pick up the damaged washer and dryer. And when they did pick it up the driver flooded our laundry room and hallway causing more damage.

Then Andrew informed me that the insurance would cover all the damage and the remaining amount of my claim, but when the insurance guy finally contacted me he told me they wouldn't cover everything else listed in my claim. About a month ago was the last time Andrew spoke to me and he assured me they were re-issuing the refund checks and he would FedEx them to me, but now he won't take my calls, return my calls or communicate with me in any way. I have met with an attorney today because I don't know what else to do and I have sent Andrew and the insurance guy one last email informing them that I will file a lawsuit on 7/11/16 if I do not receive the refund checks Samsung claims to have sent me back in April and I will file complaints with the BBB and the Attorney General's office, as well has multiple other consumer sites. Here is one email Andrew sent it:

I just wanted to update you on the status. Both refunds (washer and dryer) have been submitted – the transaction numbers for the washer refund is 4135011944 and the dryer is 4135014187. The refunds cover the following numbered items on the list you provided: 1, 2, 3, 4 & 5. It also includes reimbursement for items 7, 8, 9, 10, 11 & 12. The remaining items have been reported to our insurance carrier and I have made note that there will be additional damages.

The total amount of the two refunds is $1,959.18. You will be receiving an email with directions in how you would like to receive the refund (direct deposit or check). When you can please fill out the attached form and send back to me (don’t worry about the sticker decal as we already picked up the units). If you have any questions please do not hesitate to contact me; our insurance carrier will be in touch with you within the next day. Thank you. Regards, Andrew Lugo, CSD - Risk Management, Samsung Electronics America. 105 Challenger Road, Ridgefield Park, NJ 07660.

I purchased a Samsung refrigerator from the Best Buy store in Owings Mills Md. It was the floor model, so it did not have to come out of the warehouse. They said they deliver it on Monday (today) from 2-4, . This morning they called and said it wasn't at the warehouse which is a lie. My wife asked to speak to a manager who got on the phone and said they could not deliver it because they were painting the warehouse! Which is it the warehouse is being painted or the refrigerator is not at the warehouse?

Now their compensation for the "so called" inconvenience is a $100 gift certificate. I'd rather have the refrigerator today instead. My wife had taken the food out of the old refrigerator in preparation for the new one and now the food is going bad because Best Buy lied about when the refrigerator would be delivered. I have already paid 1/3 of the cost of the refrigerator and want it now, instead of on Thursday! The first person my wife talked to, who lied about the refrigerator not being there, was rude and uncaring about the predicament.

The public needs to know about the terrible customer service at the Best Buy in Owings Mills. The salesman Howard in the appliance department did a great job, I have no issue with him

I purchased a Samsung Fridge Freezer approx 7 years ago in 2012 it developed a fault, widely documented on the internet as being a known fault to which Samsung admitted on BBC Watchdog that it was not fit for purpose and potenially dangerous. Samsung sent an engineer in 2012 and they repaired it. However exactly the same issue has re-occured, I have contacted Samsung customer support an they do not want to know and suggested I pay an engineer to repair it.

I understand that the fridge/freezer is out of warranty and had the problem been anything other than the known fault I would have probably accepted this as unlucky. I have emailed the MD of Samsung UK and not had a reply. The customer service has been very poor.

I purchased a ceramic cook top stove with a convection oven from Lowes in 2012 . It is under warranty but i now have had to replace the convection fan every year. which makes three fans. Now it is out again and they replaced it in March of last year. It is Thanksgiving and no oven for they have to order the part. I am very unhappy with this product. Told it was top of the line. I will not purchase a stove from you again and I have posted this for everyone to see. My husband and I are in wheelchairs and this is a great hardship to us. This was bought at Lowe's in Glen Carbon , IL. I can't afford to keep replacing this when the warranty runs out. What am I to do?

Had serviced the A/c sometime in June. However only after them leaving did we notice that the LED blue light was not working. Subsequently called up again and they came to check it out. However I refuse to pay the amount cause it was not our fault. In between the service people said they would get back to us. No response. Been 3 months. Today the service technician visited us again. I stand my ground and refuse to pay d sum of 450/-. You refuse to take responsibility. What do you suggest I do?

Bought a dryer at Lowes last August - have not had it a year as you can see. The dryer quit working on 6/27 and we called the warranty company. They said they would send someone out on Monday. The company that came was A&E out of Harrisonburg, Virginia. The man that showed up went down and plugged it up and said it was running - all of 5 minutes, was made, left and never gave us a ticket. The dryer was still broke. Called back again complained about how this man treated my wife - she came home so I could go to work and took over waiting for these people.

A&E sent the same man with another tech to fix dryer. They ordered parts of $536.00 and labor of $138.00. Apparently they charge $138.00 each time they come. Another tech comes back the following week to install the parts. The dryer (after he left) was found not to be working. It only works on one cycle and that is it. We called back to the warranty company and they said they would have someone out on Friday of the next week to work on it. This company whoever it was did not show.

At this point we were told our dryer would be replaced and they would have answer from Samsung on Tuesday of the following regarding the replacement. We called yesterday and was told no the dryer would not be replaced as Samsung said it was fixable and another company would be coming to work on the dryer. At this point more money has been spent to fix the dryer than we paid for it. A new dryer is less than the repair bills so far. No one at the warranty company is helping, Lowes is going along with the warranty company and we are still without a working dryer.

This will be the 5th trip (5 including the one no one showed up) and has been 4 weeks. I want the dryer replaced. Samsung must be the most inferiorly run company. How stupid is it to spend more on the repairs than it costs to replace it. At this point I don't trust anything that is done to it. It is fairly new technology and probably have too many people trained to fix it.

Bought a Samsung dishwasher, within a few months got a draining error it wouldn't work. Service call since under warranty, was not fixed. The dishwasher worked when it wanted to. Few months later same thing, replaced a sensor. Few months later another sensor replaced, plus the main board. Still not working, last one was another sensor replaced. Totaling more than $300 in repairs. The service man told me that these dishwashers had many complaints on them, wish I did more research on them I would not have bought! The dishwasher is only year in a half old! If I could give a 0 star I would.

I am writing to tell you how disappointed I am in your product and most importantly, your customer service number. I purchased my Convection Range in Spring of 2012 after weeks of searching for the features and the looks that I thought would make my cooking and my kitchen shine. On Easter morning 2015 at around 7am while I had the oven set at 350 degrees and baking a pie, the oven suddenly exploded and flames erupted from the back of the control panel.

I immediately called 911 and had to evacuate my house while I waited on the fire department to come and check out the incident. Upon their inspection, nothing in my home wiring had been the cause and they determined that it was faulty wiring in the equipment. They said that the wiring harness was not properly insulated and over the couple of years that I had been using the range, it was melting the wiring and caused the explosion and resulting fire.
I was able to finish my cooking at a friends place and enjoyed our holiday with them since our home was filled with the awful smell of melting and burned wiring. When I was home later in the evening, I searched the internet to see if there had been other complaints/ a recall or anything else concerning my range.

What I found was shocking!! I stopped counting at around 30 other reviews on Amazon and other websites about the same problem and was amazed that most of the reviewers had stated that they contacted SAMSUNG customer service and got no satisfactory response. They were told that their appliance was out of warranty and that Samsung was not going to help them out. While I couldn't believe it, I contacted SAMSUNG CS on Monday, April 6 and reported what had happened and was given a reference number, an apology and told that someone from executive customer response would contact me by 7pm that evening to discuss and get a resolution to the problem.
At 6:58 pm I received a call,discussed the problem and was told that they were again sorry for the incident and was told that my product - but they were going to make a 1 time inclusion to get the problem assessed and make it right by repairing or replacing my range.

I was told that a contract service vendor would be calling me within 2 business days to schedule the appointment for service. I received the call from the vendor, Golden-In-Home Service, Inc. in Duluth, GA. When I was speaking to the representative and scheduling the appointment, I made sure to ask if Samsung was paying for the assessment and if they would determine if it was to be repaired or replaced and they confirmed that what I had asked was in fact correct. On Thursday, April 9, the service rep came to my home, opened the back of my range while telling me what the charges would be for the call and that the form stated that my equipment was out of warranty and that it was not going to be covered by Samsung. I asked him to wait while I called your CS department to get clarification and he refused to wait, closed up the back of my range and left.

When I called Customer Service at Samsung and gave them my reference number, the representative said that the special cs person and failed to put on the order that there was to be a 1 time inclusion for this incident and forwarded me to that Executive CS department. When I spoke with the ECS department, I was informed that they were not going to do anything about repairing or replacing my range, that they would just call and set another appointment for a service tech to come and evaluate the situation. UNACCEPTABLE! This range is only 3 years old and cost approx $1200 to purchase. The problem is obviously a defect in workmanship - (see my note above about the 30+ complaints) and your company is putting out a product that is hazardous and very dangerous.

I told the rep to forget about the "evaluation" appointment - I don't need someone to tell me that it is broken. I went and purchased another $1800 range this morning from Best Buy and purchased their 5 year extended warranty to avoid this problem in the future. I am extremely disappointed in your company and your product and will continue to express this to anyone and everyone that will listen to me when I tell them the story of my Easter morning 911 emergency.