Radio Shack logo

Radio Shack

1.0
73 complaints

Address

300 Radioshack Circle, Fort Worth, TX, 76102

Radio Shack customers report widespread issues with rude, unprofessional, and dismissive staff across multiple locations. Defective products combined with difficult return/exchange policies create significant frustration, with employees often refusing refunds even with receipts. Poor customer service, including being ignored, followed suspiciously, or receiving inconsistent information about policies and pricing, is a recurring complaint.

Generated 1 day ago

Common Issues

45% (33)
rudeunprofessionaldisrespectful
35% (26)
defectivenot workingbroken
25% (18)
ignoredunhelpfulno response
20% (15)
receipt requiredbox required30 days
15% (11)
repair not completedorder not arrivedpromised delivery

Complaints

Radio Shack logo

Anonymous

Feb 16, 2015
0

I sent my daughter for a 4 pin firewire (a DV cable). Associate asks what it is. Daughter says to connect camera to component. Sales Ass says, "we will have to look at the camera to know"--(WRONG!) Sends my daughter back home in terrible rainstorm and she comes back with the camera. Now sales Ass says, "we don't carry this kind of cord, you must have to order it from Canon" (WRONG!) Lesson: don't trust Radio Shack enough to not go there myself; I'm sure they HAVE the cable, and if Sales ASS. didn't know he should have just said IDK and my daughter could have called me; instead he gave WRONG info. dope.

I was told that the Droid Bonic was "Unsellable" anywhere. Well Best Buy is selling the phone for 199.99. Radio Shack is advertizing the droid bonic right now for 199.99 and when you go to…

Radio Shack logo

Anonymous

Feb 16, 2015
0

Purchased a Radio Shack Pro-106 Scanner from Radio Shack about a year ago. I am looking for a replacement part for it but nobody knows how to order it. I have called about 5 Radio Shack stores in my area & no one can find or order the part I am looking for.

This item is still being sold in the stores so there has to be parts available for it. This to me is very bad customer service. I paid over $400.00 for this item which is not cheap. How would you like to spend money for something you cannot get replacement parts for?

Especially knowing parts are available but no one cares enough or knows what they are doing.

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Anonymous

Feb 16, 2015
0

The two convenience items I always bought at the old location of Radio Shack regardless of price was HP phote paper and HP printer cartleges. The store was 1 minute from my house. I just went to the new location and discovered the store space was smaller and was told no longer will sell photo paper or my printer cartleges and that I should go to the local Wal-mart. The local Wal-mart is a small super store and doesn't carry items either. now I will need to drive 30 minutes to Staples to pay a higher price. Therefore, since RS ticked me off, I pledge to never set foot in a RS store again.

Why would RS move to a smaller location, probably paying more rent and carry less items. I was a Business Administration major in college. This makes no sense to me !!! Asta-la- vista !!! RS location is…

Radio Shack logo

Anonymous

Feb 16, 2015
0

I just returned from Radio Shack at the Westfield Mall in Bayshore, N.Y. I was there to buy a GPS. When I asked the clerk where they were located he just waved his hand in the direction where we proceeded to look for the item. We stood their for a while trying to find out the different feature of each and finally asked a clerk who apparently know nothing about the merchandise and just told us what most people prefer, which is not explaining the features.

Clearly, he was unfamiliar with the product. I asked if he could get someone else who might be more familiar with the product and he summoned the manager. The incident that I am complainig about is that the manager came out and instead of helping us, he spotted 3 friends and proceeded to engage them in conversation, laughing and talking.…

Radio Shack logo

Anonymous

Feb 16, 2015
0

My wife bought me tv, and home enterament sysem as an avertised budle from your radio shack website. and i found that the 2 units did not match up. the main problem was that the tv audio output was digital and the audio input for the enterament unit is antalog. So now i have to go to radio shack and buy a converter for anouther $40.00, if your going to sell bundle sets.

I suguess you get some one who is smart enough to get them right. I know i can get the converter from you but because i feel cheeted, i will go to radio shack instead. and i am not sure when i will feel good about buying electronics from you again. will see.

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