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Radio Shack

1.0
67 complaints

Address

300 Radioshack Circle, Fort Worth, TX, 76102

Complaints

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george murdaugh

Aug 28, 2017

THIS IS MY 5TH COMMUNICATION AND Y9U HAVE NEVER RESPONDED OR ANSWERED OR ACKNOWLEDGED ANY OF MY LETTERS.

IF YOU DO NOT REPLY WITHIN 24 HOURS, I WILL CONTACT YOUR BETTER BUSINESS BUREAU IN YOUR HEADQUARTERS CITY

To: Radio Shack 24 August, 2017 25 August, 2017 SENT AGAIN 27 August, 2017 SENT AGAIN 28 August, 2017 SENT AGAIN I want you to know that I have been a customer of Radio Shack for many years and I have enjoyed your products.

On 25 May 2017, I bought a (battery) for my desktop computer, A NO-BREAK SMARTBITT 500VA for 25,865 mil colones or with conversion exchange rate $43.

22.

My purchase as in Costa Rica at the Multi-Plaza Shopping Mall, near Escazu.

The sales person was cashier ( Caja) CAJA01 CO2T02, This is your sales receipt Number FC02d-00014940

On the 22 day of August (…

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joyce mcallister

Mar 30, 2017

Bought two batteries for phone batteries did not work employe told me to bring them back with phone which Idid and then tole me she could not tell which batteries i use had recipe and batteries and would not exchange

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Mohammed Abd-Allah

Aug 29, 2016

I bought a mouse at Radio Shack which didn't function properly so I went to change it with another one.

They refused and said we'll send it to maintenance and that's all we can do.

Radio Shack corporate complaints office called back after 2 weeks to announce its arrival and when I got it back it was still broken so I went back to them again and repeated this 2 times.

They won't change it or refund it no matter what and they won't fix it.

I feel like I was scammed and they don't treat their customers well.

I hope they respond to this.

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charles scott

Mar 7, 2016

Let me begin by saying I love the products you guys have.

Products isn't the issue!

My issue is with your employee Michael in the Augusta ,Ga.

The store is located on Windor spring RD.

Let me tell you how he has been to me not once but over and over again.

I have spent my money with this company only to get for a lack of words BAD services.

Today was the last day I`m going to stand for this kind of services.

On 03/06/2016 at or around 12 noon I went to purchase a part for my system.

Upon walking in the store there was one in the building .

So I begin to call out to anyone in the store letting whom ever was working that I was in the store.

My mind was thinking someone could be hurt or even being rob.

So I called out many time to ensure my safety and the employee safety .

Michael…

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George McCulley

Dec 27, 2015

Your personnel are great!

Your 30-day return policy is something you would expect from a third world vermin.

You will never receive another dine from me!!!

A Totally dissatisfied Ex-customer!

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dennis

Dec 20, 2015

My complaint is about the Radio Shack on 1010 Flatbush Ave, Brooklyn, NY 11226.

They need to get individuals who are understanding, and professional towards customer.

The female supervisor their did not have a name tag, and when I ask associate yuon, her name he was very unprofessional also.

The female only identify herself as I am the BOSS You not buying get-out, this is the how I feel but I could be wrong as a customer.

I did not purchase and left the store and will never go back or support this corporation again.

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Peggie Keller

Dec 2, 2015

I was a loyal customer to Radio Shack until yesterday's experience I had with an employee!

I purchased a Chrome Cast device from your company and was told by your employee that I broke the device, which I explained to him that never happened how he said, then I was called a liar!

Which really did upset me and make me wonder why I even shop there?

This employee was very rude and disrespectful!

In November alone I spent $35.

00 on each Chrome Cast device and purchased 3 of them.

Now why would I break the device I bought for my son, no mind you this is the 3 Chrome Cast I purchased from this company, I bought 1 for me, and 1 for each of my sons (2).

I don't appreciate being treated like I am stupid, dumb or even slow!

I am an educated and very hard working person, and expect to be…

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Vincent Lee

Nov 5, 2015

Store : 1018 Al Tahoe BLVD, South Lake Tahoe.

I purchased a defective 3' micro USB CABLE 11/5/15 at 11:08 A.

M..

35 min, later with receipt in hand the sales associate ( the only African American male who works their) refused the return or exchange/ credit.

He said I needed the original packing.

I explained to him that the previous associate (ES) from 35 minutes ago, a woman, Put it in the trash below the counter.

He was rude, inconsiderate and didn't look under the counter in the trash.

I will forward the receipt.

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Ignacio Alvaraeo

Nov 2, 2015

I work for a company in Shamrock and our company has a charge account at that store, we spend alot of money in there every month.

Me and another co worker entered the store and it had been raining, we went to purchase a part for a piece of equipment, the manager met us and told us not to be spreading mud all over her store and for us to stay on the carpet which i then told her i was on the carpet.

She proceeded to yell at us in front of the whole store and told us to get out, i was very confused to what we had done, then she called me a crack head and told me to get out of her store.

I proceeded to make my way out of the store when she followed me outside still cussing at me, i have never been treated so badly in a store in all my life.

Radio shack will be lucky if we do not pull our…

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Shubal Bedi

Sep 23, 2015

I bought a remote controlled car SKU6001089 on 8/24/3015 for my son for his birthday.

When we tried to assemble remote control toggle switch was broken.

My receipt says 30 days to exchange refund.

I went to store at 5 pm today and store clerk Scott refused to accept for exchange saying box is open so no exchange refund.

I have been using Radio Shack for may years and this is the first time we had such unpleasant experience.

My son cried because he liked the car which he could not play with.

Bar code on receipt is 012863026817001082415009.

RC car 29.

99, operator sz, ticket # 026817 8/24/2015 7:47:48 PM

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Joetta Wine

May 9, 2015

Radio Shack Logan Ohio submitted Virgin Mobile payment twice on the same day while in the store which caused an overdraft charge of 36 dollars on my daughters checking account.

Spoke with the salesperson which made the mistake and her response was I am sorry but there is nothing I can do to help you but she did recall having problems setting up the payment.

I will not shop at Radio Shack in Logan any longer and I will also suggest my family does not either.

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Bethany K.

Apr 22, 2015

On 4/29/2015, I made a purchase of what I thought were earphones for IPod.

I was assisted by a clerk and assured they were what I wanted, but was sold Bluetooth for phone.

4/21/2015 @ 12:00pm went to Greenville RI store to exchange, as soon as I entered store I was given attitude by a female employee.

I explained the situation, and this person didn't want to hear it, repeatedly stating store is closing, no refund, as she continued to point at the sign.

I was repeatedly interrupted.

When asked to speak to management, she tells me, " I am the one in charge today".

When I ask her, "what am I supposed to do with earphones I can't use," she says " you get to keep them".

I understand store is closing, but feel this person was totally disrespectful to me.

There were other shoppers present…

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David Mcvay

Apr 15, 2015

The following is my return email to their email, requesting updated bank info.

After paying for an insurance policy for a full year on my phone, you folks refused to repair the charge terminal.

I did nothing to cause this damage.

This repair would have been minimal for you.

On top of this refusal to fulfill the insurance claim, you proceeded to double the coverage amount on my new phone, while continuing to charge me for the old one- the phone that you refused to repair, even after you refused to repair it and even though it was deactivated.

You continued to charge me for BOTH phones after several phone conversations to correct the problem.

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Charles E

Apr 13, 2015

I upgraded my sprint phone from Radio shack and they gave me a contract but sprint won't honor it.

Radio Shack apparently gave me a contract with a lower bill but sprint said they gave me a plan that I wasn't suppose to get.

I was talked into upgrading my phone because I was eligible for a sprint discount and I want the $60 plan option which radio shack granted contractually; sprint is making me pay $25(penalty) extra and told me that Radio Shack has to fix it, but the store I bought the phone closed down.

I went to another store ad they process my complaint and no one reached out to me.

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Greg Glenn

Apr 9, 2015

My husband and I went into the Radio Shack here in Brookings, OR to see if they had a battery for our camcorder.

The elderly man in there said they didn't.

I then asked if they still sold the $19.

99 card for Tracfone, he said he had that, and the one for $29.

99.

I told him I only needed the one for $19.

99, as I just needed the 90 days, not the extra minutes, as I still had the minutes not used for the last 90 days.

I rarely used the phone since we had another cell phone my husband used, and our land phone.

He said they don't sell cards, but can just call it in.

I've had them do this before with no problem.

I handed him my credit card, and told him again I only wanted the $19.

99 card.

He seemed to be having trouble, so I told him just to forget it, if he couldn't get it, I…

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Ken Furs

Apr 3, 2015

I wanted to purchase an item at 1 of your Brooklyn N.

Y locations on Broadway ave located in Bedford Stuyvesant, I wasn't satisfied by the way I was treated, so I requested to speak to the manager concerning a tax exempt letter I had.

A African American woman name Ashley refused to call the manager , she then got loud and lunged towards me with her fingers pointing at my face in a threatening manner.

I'm sure that you trained your staff, However she Wasn't professional.

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Candace Mead

Mar 27, 2015

Few months ago I've purchased a router from the radio shack in Escanaba Michigan. the router went bad and I have a one year guarantee. the radio shack in Escanaba is closed, and the closest one is 200 miles away.

I am calling and calling for some help and everybody asks me to call the stores.

I'm calling the stores and I get answer that they do not have it in stock, or they can't do it because of a number of reasons.

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Jim James

Feb 19, 2015

I purchased a portable scanner from store 14780 in Senatobia, ms.

When I bought the scanner, the salesperson informed me it came with an A/C adapter or you could run it on batteries.

I got the product home and opened the box.

There were no instructions or a/c adapter.

I took it back and was informed the adapter did not come with the scanner, but I could purchase one.

This is not right, why should I purchase something that I was told came with the product.

I want the scanner and will purchase it, but not at Radio Shack.

This is a small place and I intend to do all I can to inform the people of the lies told to me by a sales person.

Radio Shack has lost my business and the business of any one I can convince to shop elsewhere

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Anonymous

Feb 16, 2015

I dropped of a Ipod touch with a cracked screen on Dec.

5, 2012 to be fixed as a christmas present.

I was told that it would take 2weeks and was guaranteed to have it by christmas.

I checked twice a week on it's status and was told not to worry that I would have it.

On christmas eve, I went to pick it up and was told the employee who had it was no where to be found.

I have tried to get this fixed since then and last week asked for it back and still can't get it returned.

I am now wondering if he has sold it or ruined it.

I am beyond frustrated.

The store manager has been great but has trouble getting him to return her calls.

She has told him with me present to bring it with him and he still doesn't.

I just want my ipod back.

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Anonymous

Feb 16, 2015

To Radio Shack Headquarters: I bought $400 dollars worth of merchandise from your Coral Springs location on Wiles & University.

I had been using it and the shield came right off after the cashier installed it.

That is not even the biggest issue which is that I went to your Pembroke Lakes mall and I inquired about why I was not getting any advertisements about your product.

They then proceeded to tell me that Radio Shack sends gift cards every so-often depending on the amount of money.

SInce the cashier of the aforementioned Coral Springs Radio Shack neglected to sign me up, they proclaimed that there was nothing they could do and I could not even speak to a manager.

This I find completely unacceptable and I will take my business elsewhere and disregard any and all deals and tell…

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Anonymous

Feb 16, 2015

I sent my daughter for a 4 pin firewire (a DV cable).

Associate asks what it is.

Daughter says to connect camera to component.

Sales Ass says, "we will have to look at the camera to know"--(WRONG!) Sends my daughter back home in terrible rainstorm and she comes back with the camera.

Now sales Ass says, "we don't carry this kind of cord, you must have to order it from Canon" (WRONG!) Lesson: don't trust Radio Shack enough to not go there myself; I'm sure they HAVE the cable, and if Sales ASS. didn't know he should have just said IDK and my daughter could have called me; instead he gave WRONG info. dope.

I was told that the Droid Bonic was "Unsellable" anywhere.

Well Best Buy is selling the phone for 199.

99.

Radio Shack is advertizing the droid bonic right now for 199.

99 and when…

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Anonymous

Feb 16, 2015

Yeah uh, I bought some Auvio earbuds one day at Radio Shack.

Then I needed my money back on another day.

So I went to return the Auvio eardbuds on that other day.

This Female employee tried to me that I couldn't return them, & that it was store Policy (FALSE).

I said to her, "Show me in Black Ink where there is a Sign Posted that says I can't return earbuds, I did not even open the box!".

Then on another night, which was Last night December 19, 2012 this male employee called the Pasadena P.

D.

And that I fit the Description of the guy that yelled at one of the employees, his female employee.

I said, "Go ahead call the Police!" I said, " They're not going to do anything anyways Dude!" I said, "Wow Freedom of speech!"

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Anonymous

Feb 16, 2015

For over 20 years I have been loyal to Radio Shack wherever I found them.

For the last 12 years that I have lived near Redlands California, I have trusted your Yuciapia CA. store to help me with all of my electronic needs.

I have always found the personel there to be helpful, informative, and always willing to go the extra mile to help and advise me whenever I visited them.

That is UNTIL TODAY.

Several years ago, I had bought a Linksys Router through the Yuciapia store and it has performed flawlessly for me until I changed ISP from Time Warner to Earthlink DSL and discovered that both the Earthlink Modem and my Linksys Router use the same IP address and realized the router needed to be changed as it is not a good idea to change the ISP Modem and risk losing coonnectivity.

The first…

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Anonymous

Feb 16, 2015

i have been in the radio shack in bridge hampton on several occasions, leaving everytime frustrated and wanting to scream. they are rude, ignorant and look down at everyone. a friend of mine was in there recently buying batteries and got a smart comment from the male cashier that she was buying them for her vibrator, an unwanted and unnessecary comment. my most recent run in was wen i went in there with my fiancee and we had our 9 month old dog with us when a very rude man SHOUTED from half way up the store "he is not allowed in here get out" a simple dogs are not allowed would have done.

instead we walked out stunned and humiliated with all the customers staring at us. i am sick of their behavour and would like radio shack to do something about THEIR employees bad manners.

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Anonymous

Feb 16, 2015

I am writing in reference to a recent encounter I had last night at the Belleville Crossing Radio Shack location, store number #01-6605.

I went there to purchase a Cricket Hauwei Mercury Ice phone.

The first mistake was that I was not greeted and had to actually go up to the counter and approach Angela, a sales rep, rather than her approach me.

Tim, the store manager was unable to do so because he had a customer and Bill was counting down the till which were perfectly fine.

I ignored her lack of experience which was evident in her inability to retrieve the desired phone unbeknown to me that mistake number two was fast approaching.

As Angela rung up my transaction, she forgot to add on the rate plan which caused both Bill and Tim to come to her aid, giving her different instructions.…

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