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Postal Service

1.0
184 complaints

Complaints

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Katherine Okularczyk

Dec 9, 2015

I am writing as I am very disappointed the way my local Post office handled the following issue.

I had received a registered letter from Poland on November 10, 2015.

I wasn’t home; thus, the mail carrier left a note (PS Form 3349) informing us of the failed delivery attempt.

Subsequently, after getting home I checked a box on the back asking her to re-deliver the letter.

After a couple of days and no letter, I sent my fiance to go to the post office.

HIs name is Doug Bacon and the letter was addressed to him (I believe us both, but since his name is easier to spell, it was written on the note.) He spoke with a Manager that claimed that they do not have the letter, nor know anything about it.

Luckily, I took a picture of the note; thus, had the USPS Tracking #: RR794393081PL.

After…

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Deedra

Dec 8, 2015

I paid for a package to be shipped to me via Priority 2-day Insured.

Online tracking said it was Out for Delivery on Saturday, 12/5/15.

I waited at home all day for it.

I started checking the online updated tracking every few minutes.

Between one minute and the next, Out for Delivery changed to a notification that the mailman had attempted delivery, but there wasn't anyone qualified to receive it.

NOT TRUE!!

Livid, because this has happened numerous times before and nothing has been done to address this lying employee despite repeated complaints, I went out to the curb and my mailbox.

I saw the mail truck speeding away, and, sure enough, found the Failed Delivery notice in my box.

I live on a dead end street, so I knew the postal service mailman had to come back my way again.

I…

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Geraldine Williams

Dec 1, 2015

Not so much a complaint as a request for an explanation of delay.

I'm tracking an international package 9114901496450245545992.

It appears the package was delayed for several days; It left Las Vegas & went to Springfield MA.

It went from Springfield MA to Jersey, then back to Springfield then back to Jersey & left Jersey last night.

I realize this is a busy time of year, but this is a birthday present, not Christmas, & I sent it in time to arrive in France by Friday 5th or Sat 6th Dec.

PLEASE explain why it lost out on 3 days of travel; thanks.

The USPS has usually been very efficient, but this little package was special & I was surprised & upset to see it given the 'run-around'.

I truly hope my $23 has not been wasted as the package arriving after my brother's party would be…

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willie parker

Nov 21, 2015

I'm writing this US Postal Service complaint because I have been waiting for some important papers from Austin Texas to Huntsville Tx my papers was mailed out on November 16 2015 and as of November 20.

2015.

I still has not receive my papers.

I had mail seen from Arizona and receive it before I got a letter from Austin Texas.

I feel that you should be providing a better service.

I would like if USPS could check into this problem thank you

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Ed McIntyre

Nov 21, 2015

I mailed a certified letter on No.

12.

It should have gone to 40505 in Lexington, KY, but ent to 40511 in Lexington, KY.

IT HAS BEEN THEREFOR 7 days, I have called phone support for 40511.

I have even emailed them at the complaint address, and talked to several people there, but nothing happens.

All they have to do is forward it across town.

How long am I expected to wait?

Tracking number is 70150640000068614914

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Ron Galinsky and Janet Roney

Nov 12, 2015

During the course of the last four to five weeks there have been several things that have annoyed and/or scared me.

First, there have been at least three occasions when there was no mail delivered on one day and then an excess of mail delivered the next day.

My partner is disabled so we receive a large number of catalogs.

It is unbelievable that we would have no mail on any given day.

Second, we had two packages left on the ground under our mail box which is located at the street.

With all the reported thefts of delivered packages it angers and scares me that this is done and that we could have our packages stolen.

On two other occasions packages have been stuffed in the mail box with other mail and the door on the box could not be closed.

Again, this is an invitation to have the…

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charles f. hood

Nov 12, 2015

Have just found out that 2 pieces of mail picked up at my residence on 10/24/15 have not yet been received by the addresses.

They are both bills, and I am incurring late fees,and my credit rating is being affected as a result, and my calls to you go unconsidered.

I need you to answer me via telephone, as my base USPO has a national phone number of 800-275-8777, and is not responsive!

As of right now, my experience rating is a ZERO, but you don't allow me to rate you as such!

I can speak with a person regarding this issue.

I will contact the PSC should I not here from you expeditiously.

Thank you for your kind cooperation in this matter.

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Scott Russo

Nov 12, 2015

I am writing to submit a complaint pertaining to timely delivery for mail.

I normally do not have any issue, although due to the significance of this specific issue it has raised my awareness to a possible problem.

I have been expected a delivery of a Title for my car from the Mass DMV.

I understand that they state it could take 7-10 business days, unfortunately I have since spoken with my bank and the Mass RMV.

My loan was paid off, the DMV had received that information and mailed out my Title on Friday the 6th of November.

It has been brought to my attention that USPS does routes even on the weekend.

Today is November 12 and I have yet to receive my mail.

I have never experienced this delay in mail delivery, especially for such important mail.

I have sent mail to Boston areas…

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kendall james

Nov 9, 2015

I was tracking my USPS package and it said that it was delivered in my mailbox and it was not there.

I called the local post office a number of time and they just put me on hold at least 30 minutes at a time before I hang up.

On last week Thursday I spoke to someone and she said that it was a sub driver that day.

She ask for my info and said she'll call me back Friday, but she never called.

I just called at 1:55pm and they had me on hold until 3:35 before I hung up.

I'm not getting no result from them.

My tracking number on the package was clear.

Hopefully I hear back from you all because I'm so discussed with the effort they are making to help me locate my package.

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Bartleson

Oct 29, 2015

Priority Mail?

Awesome.

I have over 80 USPS Priority packages I need to get out and my lazy USPS carrier will not pick them up.

It has been 3 days now.

Also, when I called my USPS hub that services my address in Atlanta, GA 404-875-3452, I was treated to a very unpleasant USPS employee and our conversation was ended abruptly by her slamming the phone and thus not solving the issue of the over 80 people that paid for me to ship their goods in a timely fashion.

If I pay anywhere from $1000 - $3000 a week for a service, I am expecting a lot more from customer service than getting hung up on.

October 29, 2015 at 6:30pm.

Find out who the pleasant service provider rep is and fire her.

Thanks USPS.

It looks like I have 80 emails to send out tonight.

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R. Bruce Hill

Oct 27, 2015

I purchased a Lionel train engine on Ebay, it was insured for the total amount by the seller, it was damaged in shipping, looked like it had been dropped on its end, the cowcatcher or front of the engine was broken off, making it worthless.

I have tried to file an online claim with no success, the session times out and deletes everything I've entered before I can even get half way through, I thinks it does this deliberately just to keep you from filing a claim, It seems USPS insurance is a joke, just a front, no good.

Since this happened I have gone online and seen more US Postal Service complaints than I can count from upset customers.

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Joe Mays

Oct 26, 2015

Our mail system in this small town (1200 people) uses a mail box delivery system no home delivery is available unless you live in the rural areas.

We live in "town" and have a P.

O. box.

The problem arises when packages or letters are shipped to our physical address instead of the P.

O. box.

We have spoken to the postmaster lady about this and even filled out her "form" so the employees (2) will be able to identify where the package belongs.

It's not like she doesn't know who I am, she calls me by name and ask how the wife is when I walk in the door.

The straw that broke the camels back was when they returned the title information to a new vehicle I had just purchased and no one had any idea where it went.

This is getting to the point of being ridiculous since everyone in town has…

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Leon Hilfstein

Oct 20, 2015

A valuable package was mailed to me, priority second day mail, on the Oct.

15 to arrive on the 17th.

The package was "miss sent" to another area, White Plains, New York, 10606 according to an agent at the White Plains office, rather than to Hurleyville, NY.

The last documented notice was Oct.

17.

Today is the 20th and the same message from the 17th appears on the USPS tracking page.

The website states that the item is being sent to its destination.

It is impossible to speak with a human although the USPS website indicates that representatives are available between the posted hours.

This is not an isolated event.

I have had several packages rerouted although address labels are clearly written on each package.

My biggest frustration is the inability to speak with an agent through…

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Ricky G.

Oct 16, 2015

I have sent a multi million dollar contract to a client via certified mail.

Mailed on 10/6/15, went to Corpus Christi facility, then sent to North Houston facility where is sat until 10/13/15.

After that there is no tracking info and no one will answer phone calls or emails.

Why don't we bring back the pony express?

Timing would be better, delivery made and we don't have to worry about Indians anymore?

In case anyone at this facility is interested in helping locate and deliver, the certified letter number is in my possession.

I would appreciate any help, it would be a start.

So far no help from corporate office.

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Carl Potter

Oct 14, 2015

When I checked the tracking for my package I was informed that it was not deliverable as addressed.

I called the local branch and was told that I could not pick up the package there and would have to contact the sender.

When I go to the USPS customer complaint I am not allowed talk to a person.

How can I contact the company with my problems if they do not list their information anywhere online?

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Sandra Vandegrift

Oct 7, 2015

Mailed an priority mail 3 day in McMinnville, Oregon on the 29th of September, was to be delivered to Natural Bridge New York on Friday the 2nd of October 2015.

It is now October the7th 2015 and it still is not there.

Just checked tracking it is now at Rockchester NY. still not delivered.

Also there does not seem to be a phone number that will let a person talk to a real person for help (what is up with that?).

No wonder so many choose not to use the postal system anymore.

What does the money we pay for, go for?

Very unhappy about my granddaughters birthday card not getting there on time, her birthday was last Sunday.

The rate experience does not even deserve a 1.

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Allison Gaval

Sep 18, 2015

My son and I recently moved from our home/apartment after a six year residency.

I physically submitted our official change of address cards, with my local city post office.

The clerk assured me the forms would be submitted to office where our mail and mail carrier are now located, (I am a resident of Auburn Hills, Michigan, and mail carriers and mail are now out of the Pontiac, Michigan post office).

Several weeks later, my son nor I received any confirmation or any letter confirming our move.

I then took it upon myself to go to now Pontiac, Michigan post office and submit our change of address cards there.

Still had heard no confirmation or anything pertaining to this move.

I have since then filled out approximately five (5) official change of address cards, after contacting local…

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Patricia

Aug 17, 2015

It started last December when I was still using my street address in a small Nortota town, population approximately 30 people.

Our mail goes first to another small town and then gets brought over hereby a rural,carrier.

However, the postmistress in Newburg, ND. deems it her job to decider which one of is gets to receive mail by post office number or street address.

Although I have a p.o.

Box, my UPS packages come to my street address, and the current land land telephone directory also lists the street address, so Christmas cards and Christmas packages were refused and returned.

I was very upset and called her on it and she put me on speaker phone so her entire office could hear me.

They all thought it was great that someone was calling her on her Gestapo tactics.

Then this past two…

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Patrick J. McGee

Jul 14, 2015

First of all, I think the Chatham P.

O. usually does a great job.

We are very happy with the service.

But today, we had an unusual experience.

A package was allegedly delivered to my house.

Later in the day, a neighbor came by and stated that the package arrived at his house, but that my Wi-Fi must have accessed his credit card and charged the item to him.

He wants money, although, he indicated a bogus amount.

Obviously a scammer, as Pay-Pal advises that the funds will be deducted from my account shortly.

I would like to know where you'all delivered the package, as I believe he may have taken it off of the front porch.

Tracking Number: 9405509699938605210701.

The tracking indicates that it was delivered, front door/porch.

Hopefully, it wasn't on his porch, 2 blocks away.

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David

Jul 10, 2015

Ordered an item from a seller in Cleveland Ohio 85 miles away.

Took 12 days to arrive followed the tracking to Florida, Georgia, finally Pa.

Ordered an item from California, arrived in 3 days.

Just bought an item from a seller in Montana estimated shipping 2 weeks.

Also we have several different mail carriers as we are a rural route.

One carrier cant be bothered to close my mail box lid.

Last week we had a thunder storm, before I could get to the box I had dripping wet mail including my vehicle registration.

Talking to the local postmaster is useless as there seems to be a revolving door on that position.

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Donna Nichols

Jun 6, 2015

My son sent me a hand painted mirror he did for me for my birthday.

He lives in Arizona, I am in Arkansas.

The package was marked fragile but when it arrived there was a note from the Memphis Post Office that it had been damaged and they repaired it.

I received part of the frame missing and in hundreds of broken pieces.

I went to the Alma post office and they said it should have been wrapped differently and I asked them, why did the post office accept it?

I knew it would be put back on the sender.

I spoke with my son and he said the post office employee asked him what it was and he told her and it was marked fragile several times on the packaging.

I know we are becoming an illiterate society, but surely a postal employee should be able to read.

I'm mostly distressed because my son…

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Lori Guyton

Jun 2, 2015

My son moved out of our home, so he filled out form to change his address.

Our mail is now going to his apartment address.

Yes my husband & son have the same first name but different middle names.

We have filled out the change of address numerous times, gone to the post office personally numerous times.

The money that consumers pay to use the post office should get their stuff together, so that customers can get their mail without so much trouble.

Even though machines sort the mail, sorters & mail carriers should pay closer attention.

They sure do make good money.

They make more than what we do.

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Susan Muhlenkamp

May 11, 2015

My brother mailed a package to me on May 6,2015 from Evansville, IN to Ballwin, MO, which is approx. a 2 hour drive.

The box contained letters written from our father in 1946, which contained very sensitive info.

The box has been lost.

We have done everything in our power to trace its WHEREABOUTS.

My brother was rudely told by the PO in Evansville, he was welcome to check their warehouse to look for it among the other 3 million packages lost.

Today is May 11, 2015, it is unbelievable of the unprofessional attitude of our US postal service.

Before this I always supported them and would choose them over the competitors.

I'm so disgusted, I will share this experience with everyone.

Is it poor management or uneducated people?

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John W. Balll

May 6, 2015

No mail was delivered to my home address on 5-5-2015.

When I called the local Post Office, the Lady who answered the phone said they have a new delivery person.

On 5-6-2015 at 1 PM no mail has come to my box.

I called the Post Office again, and was notified that a new person is on the delivery and was late.

Normally, I get my mail at about noon.

This time of the month is when I receive a lot of rent from my tenants.

I do not want someone stealing the mail or is incompetent.

Please advise me immediately on the status of my mail.

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Margarita Shvarts

May 6, 2015

Unfortunately I have to file a complaint about my local post office 11224 located at Mermaid Avenue, Brooklyn NY.

I am having constant problems receiving my packages.

The packages go back to the senders as "undeliverable".

My last package went back two days ago with explanation that my address was not found.

The shipping label had my name and complete address indicated.

I did not get any notifications from my local office that the packages are ready to be picked up.

No attempts were made to deliver it either.

I have been receiving other mail at my address and had no problems before.

My previous package went back because, as per my post office, my name was not on a package.

My FULL NAME and complete address was in fact on a shipping label.

Please - address this issue for me.

It…

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