Pizza Hut

Yesterday night,i faced a very bad experience with Pizza hut.This was my wife birthday and i want to make a surprise to her.I had an order from Pizza hut and it came very late (one hour and half late ) and each time calling the call center,they advise that the delivery guy is on his way !!!!!!!!!!! noted that my home is 5 min. from Pizza hut walking!!!!!!!!!!

Then at last it came non fresh and cold .I called them to bring back it

IT IS A SHAME THAT BRAND NAME LIKE PIZZA HUT HAS SUCH SERVICE LIKE THAT

Getting tired of your Steelers Commercials , 1 st the bratty girl shredding the box thing , got a mental problem there , second the newest one with the dancing jerks .Guess you've figured by now I,m not a steeler fan , along with the many millions across the country.So i'm going to the dominos , put some more steelers crapola on the tv.

About a year ago we had fabulous pizza on Grand Haven Road in Muskegon. under a new manager. Beginning on mother’s day, the food was disappointing. 00 on pizza and the toppings were virtually non existent and there was no notable cheese on the breadsticks.

When we brought this to their attention we were told that it had cheese and didn’t offer to make anything right. We have ordered out a couple of times since hoping to get the same service we had received a year ago. It keeps getting worse.

Another local Pizza Hut loads the topping generously so there is no reason to go to this location any longer. Tonight was the last straw: I had a house full of hungry people and everyone complained about the skimpy toppings.

I decided to take a photo of my two slices. This is NOT a veggie lovers…

The Pizza Huts in Columbia Mo desperately need upper level management assistance. They are horrible, especially the store on Worley. Never answer the phone to take orders, pizza comes burnt, etc. will no longer give my business to PH.

Called Franklin, Virginia PIzza Hut store at 6:47 pm. Was put on hold for 10 mins. Hung up and called back, told the employee that answered the phone that I had been waiting on hold for 10 minutes. They proceeded to talk to another employee while on the phone with me.

I hung up and called another Pizza place with my order and was treated with the utmost respect. These Franklin, Pizza Hut employees need a class on customer service. I am very disappointed and not sure if I even want to attempt to do business there again to be treated like this.

Brady Texas Pizza Hut represents the poorest Brand representatives I have experienced anywhere! The management has the worst customer service skills in the food industry. We ordered by phone and were told it would be 1 1/2 hour wait if we picked it up and a 2 hour wait for delivery on a 10/04 Thursday night.

I drove to the store and they had 1 table of customers and that was it. We were told they had too many deliveries and take outs to do it any faster. Unfortunately that is unacceptable for such a small town.

With that kind of management here the Pizza Hut name won’t last very long!! Maybe a Dominos would be more efficient for this small town possibly !!!

Delivery driver called asking for my apartment number. Went to my vm, 30 seconds after the vm was left I called back. No answer 9 calls later and 22 minutes he answered. Then store cancelled my order telling me reorder.

Very upset and still hungry. I better not be charged. Really not happy.

I placed my order at 6:45pm and waited till 8:45 to as about my order that had been out for delivery for at that time 45 minutes. When I called the store I was told it was out for delivery and when I told them yes for the past 45 minutes I was hung up on!

I called back 14 more time and hung up on. So I drove up to the store to cancel my order that I never receive and I was told it was made so I should have gotten it!

I will never again go to pizzahut. ordered online, received call stating they did not have driver, agreed to pick it up. when got to store they did not have my order. waited 45mins for said order when went in for order they still had not made my order so a total of 1 hour and 15mins waiting with still no order.

asked for manager and refund, manager upset and stated they didn't know how to do refund. had to argue 30 more mins for refund. Center TX PizzaHut will never again get my business.

we have had delivery for years today they told us they will not bring us our pizza. we spend tons of money with you guys and was told they can only go out 3 miles we are 5! we always have been 5 miles away and never had a problem.

please let me know why they can not bring us our pizza anymore.

your krum tx location is a friggin joke, ur manager is a snob and ur delivery what a joke. when u say its going to be delivered at 6... 6 means 6 not 635 and the all u can say is ur sorry!!!

5 miles from the store... i guess u can be like this since ur the only pizza place in town

We bought two large pizzas from the Bracknell express branch on Tuesday at 19:30 ish They were without doubt the!!! Worst two large pizzas we have ever ever experienced and as a regular Pizza Hut goer with children was so annoyed that someone so incompetent could be allowed to throw such a dire disgusting mess together The pizza had no source on the base covered in one !!!

Item mainly and no cheese to add insult!!! We have always been pleased as at worst anpizza hut pizza is ok but never bad!! Disgusted never will we go to that branch ever! A refund and apologies for spoiling our dinner would be nice Kind regards S Bhatti 07968388118

I did an online order for this location: when I arrived there were 2 female employees who did not greet me nor asked if they could help me. I waited approximately 1-2 minutes while they were talking and still they did not ask if I needed assistance.

My daughter order 2 pizzas online for me in the name of Alisa Jones. When I asked if they were ready the counter employee rudely replied they are in the oven. They did not give me a time as to how long.

I had my 2 grandchildren with me and one had a runny nose; I asked if they had napkins, she replied yes and looked at the other employee. Do you think they gave me a napkin to wipe my kids nose:? no she didn't.

I left they store without the order. Your employees were very unprofessional, unfriendly and have absolutely no people or personality…

I recently ordered from your Lenora Church Road location in Snellville, GA. Although I tipped in cash, my card was charged an additional $3.00 for a tip meaning that the driver wrote in an additional tip. After waiting over a week to hear from the manager this is the response that I received in the middle of the night and it's unacceptable. I've also attached proof from m bank that they over charged me!!!! Please make this right. 470.262.9705

Matthew Snowden Aug 28, 2018, 10:15 PM (10 hours ago) Tamisha Cobb, Thank you for contacting us about your recent poor experience at the Pizza Hut in Snellville. We do apologize for the lack of customer service that you received. This is not the way that we wish to treat our customers and we would like to try and make amends for your inconvenience.…

Order pizza online pan pizza with sausage pizza was burn black around outside crust and not done in the middle my receipt all I can make out on it is ticket order 0109 ending up throw 1/2 of it away . This store is at 1224 Powhatan Street Fredericksburg, Va. 2240 Unexceptable I buy pizza here all the time

Ordered carry out yesterday August 16, 2017 at the pizza hut Sugarloaf pkwy. Frederick Maryland. I ordered it on line to pick up at five pm. I was having a party. My ticket number is 0017. I ordered two large cheese bites, one large thin pineapple and ham, one large thin sausage and one order cinnamon sticks.

The cheeses bite pizza was so over cooked there was no cheese I the bites. The others were also over baked. I must tell you I was very unhappy with the pizzas. I did serve them because I had nothing else planned.

But I can tell you I had a lot of leftovers and there were nine adults and kids here to eat, and we were only serving pizza. 95 I had a hundred dollar bill to pay and they said they had no change.

So I had to walk to a crocery store ad buy something so I could…

I ordered a pizza on line,received a text confirmation and then was first tils I didnt order it, and then after being put on hold for a while was told u must of placed it at a wrong pizza hut. Then put on hold again and had the driver put on the phone and he then said he called and left a message.

I have no missed calles and no messages. Rude staff.

I ordered the buffet. There was no salad, 1/2 of the containers that hold the veggies was empty or simply not there. There was no pasta, the chicken alfredo, there was no sauce, the container was empty. There were no forks, the lady working the floor had to retrieve some from a plastic bucket.

The drink fountain was out of Dr. Pepper, I ask if they were going to refill, I was told no. There was no any clean tables, so I removed the dirty plates from a table, wiped it with a napkin, and sat down.

After eating 2 slices of pizza (which were good) I went to check on the salad and the bowl was full of brown salad. There were no tomatoes, onions, cucumbers, nothing to add to the green salad. I feel like I wasted my money and I would like a refund.

08 for the buffet that was less than…

I ordered 2 pizzas last night for dinner and I got 2 burned pizzas, no pan, no garlic buttery blend crust, no toppings we requested, it was the must nasty cardboard I've ever seeing, needless to say I couldn't give dinner to my family until 2 hrs later. We waiting 1 1/2 hrs when we were told it was going to take 1/2 hr. The location was the Dania Beach, fl location, I need someone to give me a call this is called stealing my money.

KAREN COSSIO. Karencossio@live.com 786.258.0089

Warren and Jeff

Hi, I'm Valerie Green (last 5 digits of my SS# are 40301). My new boss, Warren Smith, wants to fire me - because I didn't like his music.

First of all, I was supposed to be transferred (not borrowed) from the store at 6633 Indian River Road. But, Jeff did not transfer me over correctly. Therefore, I was reverted to "driver, temp" on the schedule for two weeks after my name had properly shown on the computer. So, Jeff did not do his job!

Because of Jeff, I had some confusion with my schedule. I was listed as BOTH "driver, temp" AND "Valerie Green" - with non-matching schedules! At least twice previously, Warren had told me to pay attention to the "driver, temp" schedule line on the paper. So, I did. This caused me to be confused enough to make a "no-call, no-show"…

I made online order twice and paid for same. On both instances order got cancelled automatically but money has not been refunded. I have made 40-50 calls to support at pizza hut (India) and have received only one call from them still refund has not been done.

each time I am informed that they are working on it. Details are as below. com

my name is daivid l. Johnson the reason of this complaint is that I ordered a pizza from pizza hut in which the young lady that spoke with denied me service and I never had a problem before with pizza hut bringing me what I ordered and

on numerous occasions and now all of a sudden its a problem now to bringing a a pizza to my address 4611 county road 708 enterprise Alabama I never had a problem then and now its a problem now and I must let you all know now that this is not the first time I had a problem with pizza hut on that particular time in question one of those employees wanted to charge me $20 dollars for 2 cinnamon sticks and

I asked to speak with a manager or a supervisor and she had told me that it was not any body there but her in which she was pretending that she was the…

To Whom may it concerns: This is regarding to the purchase I just did yesterday. I order 2 2-topping pizza. When I came home and check one pizza looks like they had it fresh made and other one they put it together leftover from two different pizza pies from the afternoon buffet and made one pie.

you can see the different crusts. I can understand they can do that sometime as soon as buffet is over. But I order my pizza around 5pm for 5:45pm. This is the first time I am putting my compliant in last 20 year to the any costumer service.

Most of the time I just don't complaint just let it go. Ordering Pizza all the time from Pizza Hut all around the USA this is really bad experience I had. I was new in town and don't know the routine of the town so I walk in to pickup my pizza. The person near…

i called on an order at 7:20 pm be delivered to my mother who is 83 old. she saw the add on tv about the cheese bites pizza and wanted one i was told it would be 45 to 65 min.

i called her at 845 to see how she liked her pizza. she than told me it had not come. i called the store at 2035 hackberry san antonio texas . at that time 8;55 my mother said they just delivered it .

asked her if it was hot . she said no cold hard and the cheese was hard. so the manager said he would make her another . but at 9;00 she is already in bed. he than said he would give her credit for another order..

well, with bad service and bad product , she will not order from them again, he said the only way to get money back is to return the pizza. i called my mom and said to hold on to the pizza and i would take…

I placed an order on 8/2 at 12:10pm to a Pizza Hut less than 1/2 mile from my work since I was too busy to leave and pick it up. It said an hour, which was fine. It didn't arrive at 1:10pm, I waited until 1:30 and called...they had no way to see if out for delivery and gave me D13 code for 3 dollars off. I called back at 1:45 and was transferred to PA (I am in KY) and she said it was out for delivery. My 2 pizza's finally arrived around 2pm.

They were barely warm, which isn't a problem...I eat cold pizza all the time. But these were dried out, both were awful. I couldn't eat them. The only thing good was the brownies. So basically I am out 23 dollars because you were short handed? My bank account doesn't even reflect the 3 dollar discount.

Very disappointed in the service and especially…

On June 2, 2018, I used my hut rewards points to order: Create Your Own - Medium Original Pan® Pizza (Beef, Jalapenos, Meatballs, BBQ Sauce) - Hershey's S'Mores Cookie - Triple Chocolate Brownie Upon delivery of my order, I noticed that the pizza had no sauce whatsoever, the S'Mores cookie had toppings only on half of the cookie and the brownie was not cooked all the way through.

I got in my car, drove to the store-after my items had originally been delivered and returned the entire order due to the unacceptable state of it. I spoke with Jennifer, the manager at the 5750 Hwy 98 N, Lakeland, FL 33809 when I got to the store who tried to argue with me that there was sauce on the pizza.

I asked for a refund and she said she would process the refund and I would have my money back within 3-5…

69. 94. 69. the people there were extremely rude how can i get my refund the location to this pizza hut is 1401 S State Road 7 #106, North Lauderdale, FL 33068 there telephone number is 954-968-4900. Can someone please get in touch with me 954-245-9190 i want my money that they owe.

I got a thin crust medium pizza tonight and the crust was very much over baked, it was hard and no flavor, will not order one of them again, salad was very good

This is not my first complaint about Store #034465 Childersburg, Alabama. Gave them my order was told it would be ready in 25 min. It was an hour later when my order was delivered. Tried to call to fine out what was going on and fine out its a Call Center and she said she couldn't get them to answer the phone.

My order was not right. So I WILL NOT order from Childersburg store ever again. To bad Sylacauga won't deliver to me that store is AWESOME!!! so I guess if I want pizza delivered it will be Domino's

On 7/26/18 i made an online order for a sleep over my child was having. After an hour i called and no answer. I contiued to call up until past closing and never got an answer and my pizza never arrived.

Im a loyal customer but im starting to rethink ordering from pizza hut ever again due to this locations notorious reputation of messing up or not even delievering the orders. Lamesa location seriously needs help supervising and training to do things correctly .

Black flakes on all 3 pizzas.... Soooo pissed. so please fix this or I'll media the hell out of it. Thank you..

So that’s telling about the behaviour of Pizza Hut with customers where as in comparison to Pizza Hut in dominos we have option to direct put our feedback in dominos customer care or web portal and they took action immediately but Pizza Hut employees instead of solving customer problems misbehaving on zomato for their feedback

I LIVE IN BRUNSWICK OHIO. I HAVE NEVER HAD SUCH POOR SERVICE IN MY LIFE FROM ANY PIZZA PLACE ECT. IT TAKES ME HANGING UP AND CALLING BACK AT LEAST 5 TIMES TO GET AN ANSWER. AND I ORDER OFTEN AND IT DOESNT MATTER IF ITS WEEKEND OR WEEKDAY.

ONE TIME I WENT IN TO PICK MY ORDER UP AND I WAS THE ONLY ONE THERE AND THE YOUNG MAN WAS AT THE COMPUTER SITTING THERE 10 MIN. BEFORE HE EVEN GOT UP TO RING ME UP? NO APOLOGIES, OR ANY THING.

THE SAME YOUNG MAN WAS TALKING ON THE PHONE WHILE 5 OF US JUST STOOD THERE AND WATCHED??? HE DID NOT PUT THE PERSON ON HOLD AND TAKE CARE OF US BUT CONTINUED TO TALK ON THE PHONE FOR 20 MIN.????

SOME PEOPLE COMPLAINED THEY NEVER PICK THE PHONE UP AND THEY HAD TO DRIVE UP THERE TO PLACE AND ORDER? AND I STAYED AND TOLD THE YOUNG MAN TO PUT THE CALL ON HOLD AND…

I placed an online order. The order was a cheese pizza with pineapples. My 2 daughters age 2 and 7 said mommy this pizza hot. There were jalapeños on 3-4 slices. I called the pizza hut to let them know of the mistake and that this was dinner for my kids.

I spoke to a Len. She pretty much laughed at me because of the reason of my complaint. I asked to speak to a manager and she said she was the manager. She sarcastically said to me sorry ma’am we’ll try to be more careful next time.

I didn’t ask for any freebies. I stated to her I just wanted her to be aware and the response and customer service gave in return was awful. What I got from her was she didn’t care and did I really call to complain about that.

Yes I did because my kids had to eat that and I paid to have my pizza made a…

Have given them several chances. I will never go back to dequeen ar pizza hut

Ordered a pizza carry out when I got there they said I did not have an order. I have also had trouble ordering online from them the DeQueen AR Pizza Hut Will never do business with Pizza Hut again

SORRY PLACE AND SO IS MANAGMENT Went back to order again to see if things had changed, well they have not. We called in an order to be picked up by us using the same phone number we have been for almost 4 years, well when we got there went thru the drive thru to pick up pizzas and we were told they had no order for us.

We then went inside to find out why, well the manager on duty was about a women about 35 to 40 and when asked about our order she went off and started saying things like we must have called another Pizza Hut, well we know that wasn't true and told her about it and she got really pissed, She refused to fix our order and

told us to leave, well we didn't leave, So she was ranting about us not leaving and said she was going to call Police, I said please do because I wanted a…

On July 21, 2018, I visited the Pizza Hut at 240 McLaws Circle Suite 141. Williamsburg, VA. 23185. 99 each. There was a sign out in front of store as well as one in the window. See attached pics. I went in and acquired about the special, and the rude lady behind the counter said they no longer doing that promotion. It just ended. Really. 99.

MMM I think this is false advertisement. This has happen before and took my business else where. The lady did not try to accommodate or correct the situation. Very sad. As I got my phone to take a picture of both signs, there was a driver on the side walk smoking on the sidewalk and asked them about the special, and…

Manager poor communication skills. Disrespectful to his customer and no apology from him on being disrespectful.

Manager name is RENE.

Worst experience ever from this pizza hut!!! We placed 2 seperate orders in a locaton on George dieter rd in el paso tx. Stay away from this location when you call you get someone in a call center named Joseph who supposedly is the only person you can talk to in the entire call center.

He doesn't provide any form empathy towards our delivery taking well over an hour ➕ the pizza was partially burnt and crunchy. Nick from the store couldn't help much besides a small credit that could only be applied to one of the 2 orders.

Really upset about this solution and the extreme persistence it took to get some kind of accommodation and the quality of product this location provides. It was a pretty simple solution once they finally got the local store on the line.

I was left wondering why I had to…

Tonight me and my spouse dined in at the Pizza Hut location in West Carrollton, Ohio. Service started off good until we were delivered our order which consist of a 10 piece breadstick and a large pizza half pepperoni and extra cheese and half green peppers, onions, and sausage.

The dough on both the pizza and the breadsticks was not cooked and only a slight brown crust around the rim of the breadsticks and none on the pizza. I am not a good critic who usually photographs their food before consumption but this was worthy of a photo & not for good cause. I attached a image.

The server insisted that my pizza did have pepperoni but underneath the cheese which was a lie not one slice of pepperoni was on my pizza.

Your location of 169 W Lincoln Hwy in Exton PA has given you guys a horrible reputation. The manager Yuri tells customers that he does not care for bad reviews or people’s opinions. If this location stays open with how many horrible reviews it has, it shows me your franchise only cares for $ and not your customer service.

This should not be a representation of what you guys are about!

I was acquiring about a driver position at pizza hut on 43rd ave and Dunlap in Glendale,az. Asked to speak to manager to see if he was hiring and he yelled at me from back of kitchen saying " hey buddy nows not a good time to talk about this, it's dinner time fill out an application . " He should learn customer service skills and treat every one with respect.

Took two hours for pizza to get here wasn’t much hungry by the time they got here very disappointed

My main complaint is that the store charged my credit card 2 times for my pizza & now there his a hold on my account for the second charge & I can't use the money. 46. My account should not have been charged 2 times.

My second complaint is my pizza was a soggy mess! It was suppose to be thin & crispy, x-sauce, x-cheese. I couldn't eat it & had to throw it away! Terrible! Just terrible! The pizza didn't seem to have that much extra sauce or cheese on it but the whole pizza was all soggy and I just couldn't eat it.

I guess I should have called the pizza store but by the time I got the pizza and it was so soggy I was so disgusted I just thru it away. And it took so long for the pizza to be delivered.

Over an hour and 15 minutes. Why?

com the receipt is order #101 date 7142018 @21;06;42 pm the first time was 20:00 pm Harrisburg pike pizza hut Columbus oh I would like a reply for this complaint 614 429 3466 THAN

We ordered 2 pizzas and cinnamon sticks. After an hour we called to sée where the pizza were. They lost the order, so they said will have them delivered in 35 minutes. An hour later no pizza and would not answer the phone, called 7 times.

I will never go back to pizza hut again.

Bought $40 worth of pizza for a group from the Dalhart Pizza Hut and the Pizza wasn't even done it was to dough and there was no sauce for the bread sticks. This is the second time in a week I have bought Pizza for a group of workers and the Pizza wasn't done.

I called in an order on 07/11/18 - Everything was fine with the call but once I got to the Pizza Hut #026377 on 4169 Hwy 278/Covington, GA 30014 I pulled to the window to pay for the order. The rep Selena asked me to enter my pin then insisted that I sign the receipt. I advised that if I enter my pin it was processed as a debit and there is no need for me to sign the receipt also. She kept insisting that I sign it then left the window to get Vanessa (manager) who also insisted that I sign it. She would not let me talk and kept over talking me.

Please make sure that this store is aware how to properly process payments as it will make for a better customer experience {Unlike credit and charge cards, payments using a debit card are immediately transferred from the cardholder's designated…

597 N. L. Roger Wells Blvd. Glasgow, KY 42141 GM sits on her phone texting for hours while employees bust their butts. MOD never wears name tag and refuses to let other employees have tables/tips. Overheard employee get told she has to do as MOD says, even if unfair.

My family and many others will NOT be going to this location or ANY local location ever again, unless these and other problems are PROPERLY addressed and fixed. This is a small town. Word travels fast. People boycott easily. My family and friends and I have noticed many things, such as favoritism, happening frequently in this location.

New employees seem to be treated like outcasts. The nicest and hardest working people are talked to and treated like they don't matter. Franchise or not, someone NEEDS to step in and FIX this…