Papa John's Complaints Continued... (Page 4)181+ reviews added so far. Upset? Call Papa John's corporate: 1-877-547-7272
Last night around 8:30 pm we ordered a pizza over the phone for delivery in the 92507 zip code, Riverside CA. Our order was a pepperoni, Canadian bacon and olive. The entire pizza had 3 pieces of pepperoni very few olives and microscopic pieces of what I assumed to be the Canadian Bacon? To top that off it just did not taste right and needless to say I became Ill shortly after.You really should check whomever was cooking August 31/2013 at that time for Quality control. Worst pizza ever...I'm done with Papa Johns was a regular customer.
I called to purchase the latest Papa Johns pizza hut deal that was emailed to me. A person on his first day of work was left to work the phones in the store alone. He couldn't get the deal on his computer and kept getting confused about the order but was nice enough to take the order and said he would work out the details.
2 hours later I am still waiting for my Papa Johns order and I have called the local store over 10 times but it goes right to the main ordering line - which is terrible. They can never figure out which store I order from. The last time they sent my order to a store an hour away and when they called to inquire about my address we found out it was the wrong store and I had to start the whole order over again.
This is the worst ordering system and staffing ever!! You have a good product and terrible representation in the Papa Johns store! I order from Papa Johns and have it in 30 minutes and it is correct. On top of that there is never any compensation offered when orders are wrong are late. You need to reexamine your sales skills. It is sad to see that someone with a good product does not care about the customer.
I placed an online order for pick up. I called 1 minute later and changed that order to delivery. 1 hour later the pizza had not arrived. I called and was told the pizza never left. The person I spoke with said he would remake the pizzas and send them out right away. The 3 specialty pizzas arrived and looked like garbage. They had obviously been reheated and were not fresh. With tip I spent 49 dollars. Needless to say nobody was pleased. My brother in law had just flew in from the U.K. and he always likes to have Papa Johns for dinner after his long flight. What a disapointment. Sincerely, a previously loyal customer
We ordered pizza on 02/02/2015 from Papa John' and we are not satisfied with the pizza. It was delivered approx 5:06pm and it was cold,and terrible. Because my kids were hungry they just heated it up and ate some of it. We have ordered pizza from your company many times and has never been so unsatisfied like this. I don't think that this is the way Papa John wants to represented especially with all the commercials that makes you feel like they care about their customers. I will NOT be ordering from Papa John's again. Very unsatisfied customer.
I called this restaurant to place a order at first and the employee answer the phone with no idea what I was talking about when I asked bout the bacon pepperoni pizza, so he put on hold. The employee came back to the phone and hung the phone up. So I just ordered online to avoid calling the store back. I ordered my pizza and it was late. I called the store to check on my ordered and the same guy hung up the phone when I asked him about the delivery order. I finally called back on the third time and a nice lady asked phone and said that my order was on the way after 45 minutes being late. I would like for you to ask your employee to answer the phone in a nice manner and please know your menu and specials. I order from this restaurant time to time because I love your pizza. Thank you.
They delivered the wrong pizza to me as I had waiteda half hour I ate a slicewhen they redelivered the right pizza they said I had to trade a complete pizza so because I ate a piece I couldn’t trade it had to be whole. Well of course my friends ate thier whole pizza and me and my fiance had to watch. So as of this reason ill never order papa john pizza again and ill tell everyone what type of service you have.
I ordered online so I can get a good deal, since its SPURS game. I always buy PAPA JOHNS PIZZA and I always get enough cheese and red pepper. When I asked yhe girl she said that they are supposed to give me only twq little packages. I went to the car and got a quarter then went back inside and asked for the manager and I opened the red peppered on the counter. I said to him looked at how little red peppered there is. And immidiately everyone working there go to the front counter one girl with acne face start yelling we ewill get in trouble if we give you more.
It got me upset and said so wha is Papa john going to go broke for giving me extra cheese and peppers? so the manager gives me 2 peppers and one cheese I put the quarter on the counter and said this should be enough to cover it. What made me upset is that everyone got inxolved in this matter. The girls were all yelling at me the acne face girl yelled to the colored man you can call the cops she kept yelling call the cops, call the cops, call the cops. The manager should say to them when a customer is talking to me give us privacy and the customer is always right.
Make the customer number one actually they are your paycheck!!!! Good thing there were no customers. the manager did say you should not put the pepper on the counter I said this is not enough pepper and cheese for an xl pizza for men . Now if I order I know they will do something bad to my pizza!
I live near Lexington Tennessee and I ordered a Large pizza supreme with extra cheese for the cost of a little over $17.00. I have only eaten papa john pizza twice in my life and both times were within a two month period. The first time I ordered Papa Johns pizza, it tasted good, but last night I ordered your pizza for my fiancée and I for supper, and we both were very disappointed and let down. The reason was because the taste was not consistent with my first experience, and there were hardly any toppings on the pizza. That pretty much was our disappointment and our complaint. I seriously doubt either of us will order a Papa Johns Pizza again. I hoe you will contact the Papa Johns in Lexington, Tennessee or better yet, pay them a surprise visit to personally inspect the pizza. In our opinion, Papa Johns seriously needs to put on a lot more toppings on their pizza. Good luck with your business, and continued success with Papa Johns.
Employees are always outside smoking, making out rather than making the pizzas , they are taking food home with them and not paying for it. they are doing drugs at work. Orders are very slow and pizza is cold by the time you receive it. Terrible store never go there again.
I called for a pizza tonight for the first time in quite a while. I was appalled to find out there was a $2.50 delivery charge for my pizza. I live 2 blocks from the store. So I am supposed to pay $2.50 to the store and then another $2-$3 dollars as a tip for the delivery. You have got to be kidding! I am looking forward to getting my pizza tonight, but I am picking it up instead of having it delivered, which is an inconvenience for me tonight. Also, I want you to know that I will not be ordering from Papa Johns again. There are too many other pizza places that do not charge a delivery fee for me to order from you again. If this policy changes, I will be happy to go back to ordering from Papa Johns.
Tonight our pizza was late, cold and was not the quality we have learned to love and expect from your franchise. Our delivery person was not even allowed to pull in our driveway to deliver it which delays the delivery as well. We were informed by our driver this is company policy they are not to pull in the driveway. They are driving their personal vehicles when delivering and parking on the street placing him or her in danger. This is not good practice. We allow them in our driveway. The driver did not even deliver our pizza in a container keeping it hot.
I ordered my order online at 1:00pm because my wife takes her 30 min lunch break at 1:30. i get a confirmation email at 1:02 pm saying that the pizza should be here in 30-40 mins making it no later than 1:40pm. At 1:50pm still no sight of the pizza and wings I ordered i call the store I placed the order at for them to tell me “oh its on the way I’ll call the driver.” Ten mins later STILL NO PIZZA! At this time it is exactly an hour after i placed my order making the pizza 20 mins later than the time the store told me it would be at my house.
By the time my order got to my house my wife had already had to leave to go back to work without eating lunch. when i opened the bow it was the ugliest pizza I have ever seen. It looked like they had played frisbee with it before it got here. I can honestley say that this is the first time i have had a bad experince with papa johns. This store is usually really good and i never have any problems with the staff. Just think i should bring it up so it doesnt happen to anybody else. Thank you for your time.
Received an email that Papa Johns was going to give away a free pizza and 2liter of Pepsi Max if the coin flip was heads. Well it was heads and the local store acted like they had no idea what that’s about and I tried calling online customer service and they have turned off their phones. That’s horrible customer service, if you say something then you had better be able to back it up! If this problem doesn’t get addressed then you will loose a customer and I will continue to slander the name.
Knowing that its Super Bowl sunday I ordered from this establishment.I called at 7:50pm on the dot, at 9:50 i called back because i was told it should arrive in 45min,i was than told the driver should be on his way my order was out. At 10:35 i called back and was told my order did not leave n it was SBsunday orders could take 2 hours.I than asked to speak to a manager and was placed on hold for 15min.
I have worked at papa johns for awhile now and i will tell you that the del charge you pay does not go to the driver! and not only that we use to get two dollars for any order over 50 and four dollars for any order over 100! now the owner thinks cause his pockets are not filled enough it was a good idea to stop this! now the cutomer was not charged for this it was a company thing! but again the little man is screwed! papa johns does not care for its employees or there customers! it is a shame that the owner of the papa johns in paducah ky can vacation all over the world then return and screw the employees over to pay for it!
So I called Papa John’s recently, and they said I was out of their coverage zone. The weird thing is, I have been to their store, and it took me 10 minutes to get there in high traffic (rush hour). I talked to a manager, and he said because they closed a store in my closer proximity, they (this particular store which is open) could not deliver to my address. They are 6 miles away on a highway.
Rejected: So I order pappa johns a lot. i use a lot of garlic sauce, but it so happens the rest of my family does too. we always fight over the sauce. so i called in one day and talked to an assitant manager who said they could sell me a case at $15. then they said they would call me back. week goes by. i order pappa johns again tell the delivery driver to tell his manager christine and gm jeff to call me back as they had “promised”. 2 weeks later. i go into pappa johns and talk to the am christine again. then she calls the gm and they said they cannot sell it to me. after all this time of making me wait then they turn me down.
So I write to pappa johns who forwards it to the store and he is very uncooperative and aloof. Just says sorry we can’t sell it to customer.
I called the mt. zion store on 10/11/11 an ordered a pizza with two toppings it was within the special hour $7.00 for the large pizza and $2.00 extra for the two toppings. After arriving at the store your manager Stacey said that the special did not apply and tried charging my daughter $13.97 for the pizza,which we should have been charged $9.00 for the pizza. I called the store back and ask why my daughter did not get the special discount was told that she did not ask for the special and therefore was not given the special.I was the one that ordered the pizza and should have been given the discount. I am thoroughly upset with Papa John’s for this reason and it makes me not want to order again.
In the future if you have specials on pizza you should honor your customers order.
Its been awhile since I’ve ordered from Papa Johns in Longmont, CO. I placed a delivery order online. After an hour I called around 7:10pm to check on how much longer it would be. I was told the driver had left the store at 6:30 and had one stop before me. At 7:25 I called again since they said he’d be there any minute last time. Supposedly the driver got lost and called to get directions. The driver mustve been driving around for a long time lost before he bothered to call. Never has anyone ever had a hard time finding my house. I mentioned that my pizza would have been in his car for an hour.
The store clerk told me if it was cold to call back and they’d send more out. By the time it got there almost 1 1/2 hours after I ordered I was starving and just headed it up in the microwave. I was shocked it wasn’t offered to be free since it was outrageously late. Then the deliver driver didn’t have a pen for me to sign and made me go look for one in my house. The pizza I’m sure was much better fresh. But I must say I won’t be returning my business. If they would’ve stopped making excuses and given me my money back I probably would go back and get take out. There lack of customer service skills and caring about there product was sad.
i placed a delivery order on october 7th at 11:54 pm..my pizza never showed up, i called the resterant..and the manager said they “were closed” i asked him about my pizza and then he said “they lost my order”..the manager then said it was free and to wait another 40 minutes..it is now 2am..and no pizza, and noone is answering the phone at the plymouth, indiana papa johns..i have “loyally” been a customer at that paticular papa johns for 6 years, but not anymore..i distinctly remember about 3 years ago something like this happening to me once before, with the manager then calling me a “liar”..im done! I honestly hope papa johns goes otta buisness because nobody (in my opinion) should do buisness with someone who treats their customers like shit! Thanks for nothing..
I just tried to order a pizza from the Salem, Ohio store on E.State street at approximatley 8:30 P.M. on Monday June 20, 2011. First of all I was put on hold and I finally hung up and called back to be put on hold again! The lady finally answered the phone and she knew nothing about the specials I asked her about…The 1st. special I asked her about was the 3 topping large pizza for $7.99 she said that they only had a 1 topping Medium pizza for $5.99. While on hold they advertise any large pizza for $11.99. She said it would be $15.99.
Maybe she should listen to the commerical when you are put on hold!! I finally ordered my pizza and the whole time the lady was RUDE. She answered me with WHAT? Is that all? The last thing she said was it would be a hour for pick up. I told her I was not going to wait a hour and she hung up on me! She couldn’t apolize for the long wait? I then called back and asked to speak to the store manager, she got her manager but never said hold on a second she just put me on hold! Janice the store manager wasnt much better w/her phone skills.
All she did was said she would talk to her and thats it. I questioned her about the hour wait on a Monday night and Janice said “Yes we are that busy” Well excuse me! I told them to forget it…They must hire ALL RUDE employees at that store!!!
First of all, my family loves papa johns pizza. They were running a special either a sausage sensation or a tuscan six cheese for $11, but I have just myself and one child at my house so I ask the girl for a 1/2 sausage sensation and a 1/2 tuscan cheese because I love sausage and my kid loves the cheese. Now mind you the pizzas are made from scratch and 1/2 and 1/2 indgredients doesn’t seem like a big deal to me but I was told, “yes sir we can do that but we can’t discount the pizza it will be $16.95. I was insulted, to the point I vowed to never buy another Papa Johns pizza again and thats about 100 a year total.
Two pizzas or more every weekend for the longest.In the times where customer service is key, can we not teach our managers that being flexible, especially when it comes to pizza is the name of the game? And i won’t stop there, I will tell every friend and every neighbor of the crappy service I got just to make a few more dollars.To me it was rediculous, I bet theyu don’t get 5 request like that a month and all they did was loose a good and loyal customer. signed tj woods and my papa johns is at stage rd, bartlett tennessee.
A few weeks ago I complained about the services in the Bakersfield California Papa John’s store. Today I got a response from an ex-manager that received the complaint, and he left the company in 2006. Wow you guys are really up to date on your managers. I will post his response: Thank you for taking the time to email Papa John’s Pizza store #3027. I understand completely how you feel. I have long since left the company and I got your complaint emailed to me. The New management is the owners son who has run the business into the ground.
I have a number of Papa John’s complaints in my box and I will be letting them know, again, that I’m no longer with the company. I left in 2006. Sorry again for your bad pizza. Is this how you do business. Please do not send this letter to some local yahoo manager, I would like this to go to the Papa John’s Francise Company owner. Maybe the guys that comes on TV . unless he is to busy buy back some old cars.
I ordered two cheese Papa John’s pizzas for my family including grandchildren, waited over an hour for delivery and received one with (yuck) anchovies, which made everyone want to vomit. I called and was told it was going to be a “very long time” before I could get another one delivered (it was already 9:30pm), but I said yes, the grandkids are hungry! I asked for the Papa John’s manager and was told he would not come to the phone, and the person that I talked to couldn’t hardly be heard, mumbled and slurred his words, I’m hoping they know how to wash their hands when handling food.
And, I am getting the replacement pizza for free, whoopee! Did they think I was going to pay for a replacement? I won’t ever order from them again, they have permanently lost my business, and I will make sure to let everyone I know about the lousy service we received at Papa John’s. No thanks, Little Caesar’s is cheaper and tastier, so I’ll keep the savings and say “up yours” to Papa Lousy Service!
I called on 5-27-2011 and spoke to young lady working at Papa John’s. I asked her if I could use a coupon that I printed from off line. She said no if I printed it from off line I would have to order off line. I explained to her that this was very inconvient for me not to mention that I am 6 months pregnant and really did not feel like going online to place a order. She again replied no. I asked her if I could speak to a Manager. Scott Needling who stated that he was a GM then told me no that he was not going to do that. I told him that I know it could be done b/c I have had a Mgr do it before.
Not only that but I never thought that I would have to go through so much with using a coupon as much money as my husband and I spend at Papa John’s. He wasn’t Customer oriented he continued to stress to me that he was nto going to do it and that he was a GM and if I called Corporate he will respond and tell them he told me that he could have free styled it but he wasn’t it was for his online Customers only. Now I do not know after this if I would continue to do as much business with Papa John’s b/c this is no way to treat your Customers.
I am really concern with him being a GM and offers that type of service to his Customers what his associates are like and now see why the young lady said no. We are really considering giving all of our business to Pizza Hut now.
The Papa Johns in defiance ohio treat anyone who isn’t family like they do not matter at all. They don’t hirie women verey often an when they do the boyfriend of the manger trys to get them in bed. an if ur a girlfriend of a man that works there he trys to get you in bed. an they will show up at ur house if u don’t answer the phone to get u to come in but they never want to cxover for u if ur sick. an when ur not family they make u come in no matter what is wrong with u. They have no respect for anyone and they don’t let u use the ac when it is working.
I used to work there an I would see the women sleeps while her boyfriend works for her he has also singed in under her name when she is home so that she can have the hours with out doing the work her self. They told me how to clean and handle things then when corp came in an told her that it’s not done that way that it was done a differnt way she told them that she showed us the right way so they would not get her for it so I got yelled at they plaim none famiy members for stelling money drinks and food.
On may 2nd 2011 my family ordered 2 pizza’s from the Papa John’s store in Independence. We get the pizza home and i had to spit it out it was so bad. I called the store and the manager on duty could barely speak to were I could understand him, I told him the cheese pizza was terrible and he said come back ill make you a new one. I then explained to him my wife had already went to Little Caesar’s and got different pizza. The manager kept insisting on me coming back to get another pizza i denied that action asking for a refund not wanting to drive 20 minutes across town to get another pizza when we had already crossed over for it the first time.
He then refused to give me his supervisors number and only credited me for 1/2 the pizza.
I placed an order from Papa John’s totaling $26.80. I typed in the “Instructions to Driver” box “Please have change for $50 bill.” The driver arrived and said he did not have change because he was not allowed to carry more than $20.00. I had planned to give him a tip of $3.20, making my change an even $20.00. He said he carried $20.00…where was it? He wanted to give me nickles and dimes. I told him to take the pizzas back! On another occasion, the driver told me he carries NO change at all! Fortunately, I had close to the correct change, but still ended up tipping $1.00 more than I should have.
I will NEVER order or eat another Papa John’s pizza again. By the way, why should I have to tip when I’m already paying $1.99 delivery fee? What is that slimy Papa crook doing with all the money he is stealing from people?
I ordered a $12.00 pizza and ended up paying $17.64. I expected to pay the tax on $12.00 but they also added a $2.75 delivery charge and they also charged me sales tax on the delivery charge. THEY NEVER ADVISED ME OF A DELIVERY CHARGE! I tip the driver two dollars and find out I have already been charged $ 2.75 for my delivery. When looking closer, I noticed that the receipt has a statement of: Any delivery fee charged is not a tip to the driver. Please reward your driver with a tip for outstanding service. Why is Papa Johns charging me a delivery fee if they are not giving it to the driver.
Papa John’s is saying tip the delivery guy giving “outstanding service”??? Just how can a delivery guy give “outstanding service?? Why, cause he found my house. I have been ordering from this Papa Johns for years. But will never again. I guess I just became a Dominos customer. !!!
I had to go to Papa Johns on a very rainy night looking for pizza. First, I called an order in and the girl who answered the phone talked so fast, I couldn’t understand what she said. When I asked who I was calling, she said, “Hello, Papa Johns” then started laughing. When I arrived, no other customers were there. The Papa Johns employees looked like maybe they were family, and didn’t want to stop what they were doing to get my pizza. What ever happened to respect? The older woman and a young girl started talking in a foreign language and both looked at me, like I was a joke or something. People like that should not be running such an establishment if they don’t know how to treat customers. I will NEVER order from Papa John’s again, period.
I called in an order for Papa Johns on Feb. 6th, 2011 around 5 pm and they said it would be ready around 6 pm. That was fine but when I got to the store it was at least 50 people waiting in line. I waited over an hour. I know this was the day of the Super Bowl but they should have accommodated for this. There were people who had e-mailed their orders in at 1 pm that day and were still waiting when I left. The store I am referring to is Papa Johns on Timberlake Road in Lynchburg VA. My first thought was to go to Pizza Hut but then I thought I would try Papa Johns. This made me not want to order from your store anymore.
Yes I understand it’s a freakin’ blizzard outside and all over most of the country right now. Most of us are trapped inside and need to eat! I called papa john’s because they delivered a coupon for pizza in the mail. Ok so the mail gets to my house but they can’t deliver a pizza? Thanks papa johns! I called the nearest location and the girl asked where I lived (which it’s like 5 minutes away), and she said they weren’t “going there”. Ok so if you won’t bring me pizza cool but when I call you better tell me as soon as you answer that you aren’t open for business. Quit wasting my time, they got all my info, my order, my credit card number, just so papa could turn me down.
I phoned in a Papa Johns order for an XL, 2 topping Pizza. I didn’t have time for pick up at the papa johns location near me, so I asked for delivery so there wouldn’t be any problems. I gave my son more than enough to cover the cost in case I was on a business call and said several times to get at least $10 dollars back for the change. I knew the total and had added in a few bucks for the tip, but only had 20’s to cover the cost. After 2-3 calls for directions, the papa johns pizza was delivered and the driver took all the money from my son and said “thanks”. He then left when I asked for the change my son said he took all the money and left.
Have feedback for Papa John's?
Thanks for your feedback!
Sorry. Please try again later!